Deep Listening
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Deep Listening

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http://learning-from-the-future.blogspot.com

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Deep Listening Deep Listening Presentation Transcript

  • Deep Listening
  • 70% of what a person sees really comes from the mind of the observer
  • Mental Models
  • Understanding Mental Models • Deeply rooted or held pictures in our mind (images, assumptions, generalisations & abstractions) • It influences how we understand the world, our work & how we take action • Often we are not aware on the effect of mental models on our behavior • It limits us to familiar way of thinking
  • Ladder of Inference Take Action Form Beliefs Form Belief Make conclusions Make Assumptions Add meaning to Data Select Data Observed Data Extracted from works by C Argyris
  • Types of conversation Saying what they want to hear • Empty phrases • Polite DOWNLOADING • Cautious Talking Nice Autistic System Saying what I think DEBATING • Exchange of divergent views Talking Tough • I am , my point of view Adaptive System Saying what we say & do • from defending to enquiring into view points DIALOGUE: • “I can change my point of view Reflective Inquiry Self-Reflective System Speaking from what is moving through COLLECTIVE PRESENCE • Co-creating something new • Presence of an emerging future whole Generative Flow Generative System © 2004 C. O. Scharmer
  • Types of Listening Reconfirming old opinion Listening by Downloading LISTENING # 1 & judgments habits of judgment From Habit VOF Precise listening: Open Mind Disconfirming new data LISTENING # 2 noticing differences From Outside Emotional connection, Open Heart Empathic Listening Deep understanding, seeing LISTENING # 3 through another person’s eye From Within VOJ Open Will Connecting to the presence LISTENING # 4 of an emerging future whole; Generative Listening From Source Shift in identity: (from the Future that wants to emerge) Authentic Self VOC Collective-Sensing Collective-Presencing Collective-Creating © 2004 C. O. Scharmer
  • N Process 1. Silencing others (Blinding) 2. Blaming (De-sensing, Arrogance) 3. Holding-on 4. Manipulating (excessive pride) 5. Abuse 6. Bullying / destroying
  • Economies of destruction Shadow-Space of Social Absencing Stuck in 1 Excessive pride Holding-on self/will manipulating Blaming others- Stuck in 1 Intrigue & disinform – De-sensing / Arrogance Self delusion World/us vs. Them entrenching abusing Pathology Silencing other views – Stuck in 1 Harassing & bullying – Not Seeing Aborting Truth / View blinding annihilating Collective Collapse - Destroying DOWNLOADING Talking nice N - Process
  • U-Process Performing DOWNLOADING - Embodied Emergence Talking nice U-Space of Social Emergence Debating & Tough Talk Brainstorming – Prototyping “Open Mind” - Seeing Creative emergence suspension embodying Economies of creation Strategic Dialogue- Dialogue – Inquire & reflect “Open Heart” Intentional emergence - Sensing - Crystallizing Re-directing enacting Letting go “Open Will” Letting come PRESENCING Connecting to Source © 2004 C. O. Scharmer
  • Economies of destruction Shadow-Space of Social Absencing Stuck in 1 Excessive pride Holding-on self/will manipulating Stuck in 1 Intrigue & disinform Blaming others World/us vs. Them abusing entrenching Pathology Silencing other views Stuck in 1 Harassing & bullying blinding Truth / View annihilating DOWNLOADING Collective Collapse Performing: Embodied Emergence Talking nice U-Space of Social Emergence Brainstorming – Debating & Tough Talk “Open Mind” Creative emergence suspension embodying Economies of creation Strategic Dialogue- Dialogue – Inquire & reflect “Open Heart” Intentional emergence Re-directing enacting Letting go “Open Will” Letting come PRESENCING Connecting to Source