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eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning

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Slide show for the eLearning Guild Online Forum Presentation, January 2010

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eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning Presentation Transcript

  • Application of the Thiagi Four-Door Model for Rapid e-Learning
    January 2010
    Russ Powell
    Sun Microsystems, Inc. -- Sun Learning Services
    Brandon Carson
    NetApp
    v1.9 28 Jan 2010
  • About Us
    Questions you may be asking
    Who are you and why should we pay attention?
    Why are you here?
    What is this thing called the “four-door model”?
    What does Sun’s version of it look like?
    What recommendations do you have for me should I decide to attempt this?
    How do I get more information?
    2
  • About You
    A few polls
    Your primary job role
    Familiarity w/
    • Thiagi
    • The Four-Door model
    • Designed a four-door course?
    • Implemented/completed a four-door course?
    3
  • Current Problems w/ eLearning Courses
    Consider eLearning courses you’ve seen recently…
    Type one word in the chat pod to summarize some of the most significant concerns you have about them.
    4
  • Current Problems w/ eLearning Courses
    Our initial list of concerns:
    Boring (e.g., irrelevant, presented in a manner not conducive to learning)
    Repetitious (e.g., everyone seems to be doing it the same way, addressing many levels of expertise)
    Provides little-to-no autonomy
    Expensive
    High attrition rate
    5
  • The Business Problem
    Sun was struggling to demonstrate the business value of its products and solutions due to
    A large and complex portfolio
    Lack of a shared vocabulary, methods, and tools in the sales organization
    Results were shrinking revenues and lost market share
    6
  • Training Concerns
    Over $12m spent on vendor-based ILT
    No discernible ROI in increased sales
    Geo-based audiences used to “doing it their way”
    7
  • New Approach to Sales Training
    The business requested SLS to provide a “hybrid” learning solution
    We wanted to use the “3Js”
    Just in time
    Just enough
    Just for me
    Not repetitious, not boring
    8
  • About Thiagi
    Instructional Design guru, games-master
    Helps people achieve more through performance-based training that is motivating and effective
    Approach is rigorous, research-based, academic, informed by real-world, hands-on experience
    Four-door model = “faster, better, cheaper”
    Who learns the most?
    Visit thiagi.com
    9
  • The Four Doors
    Torture Chamber
    Library
    Playground
    Cafe
    10
  • A Four Door UI Implementation
    11
  • The Four Doors + 1
    Case Studies
    Ask the
    Experts
    Test Center
    Library
    Arcade
    12
  • Other Important Components
    Course Introduction
    Peripherals
    Key Takeaways
    13
  • Library
    • Documents
    • Photos
    • Videos
    • Websites
    • Audio Files
    14
  • Playground/Arcade
    15
  • Café/Ask-The-Experts
    16
  • Torture Chamber/Test Center
    17
  • The Four-Doors - “Live” Demo
    18
  • Iterations > Simple Wiki Pages
    19
  • Iterations > Pilot Main Page
    20
  • Iterations > Final Main Page
    21
  • Iterations > Simple Wiki Pages
    22
  • Iterations > Game Examples
    23
  • Iterations > Pilot Game Example 2
    24
  • Iterations > Pilot Game Example 1
    25
  • Iterations > Case Study Example
    26
  • The First Implementation
    Cost (internal/external)
    Resourcing
    Time
    Scalability
    27
  • Timeline and Cost
    Analysis (with the BU): 1 month
    Prototype: 2 months
    Pilot: 2 months
    First Implementation: 4 months
    Design vendors: 2
    Vendor cost: $80K
    Internal resources:
    2 full-time headcount for the program duration
    5-6 part time headcount “in and out”
    28
  • Recommendations
    Obtain or create business buy-in/support before starting an initiative of this nature.
    The first time you do this, plan for design time to gain efficiencies in the future.
    Early on, recruit a technology rep to help you integrate this design into the current technology infrastructure.
    Pay close attention to the design of your guidance system.
    Have a writer or instructional designer on the team who is skilled at creating good game-/test-items.
    29
  • Mapping Problems to 4-D Solutions
    Boring
    Repetitious
    Little-to-no autonomy
    Expensive
    High attrition rate
    Other
    “I found myself becoming so engaged in the program and content. It completely grabbed and held my attention.”
    – Anonymous Judge,
    Brandon Hall Research
    “Easy to navigate. Quality presentation layout. Organized. Rich in content. Love it.”
    “Arcade concept is brilliant.”
    “Having an accompanying support resource Library is very helpful.”
    – Anonymous Learners,
    Sun Microsystems
    30
  • Mapping Problems to 4-D Solutions
    Boring
    Repetitious
    Little-to-no autonomy
    Expensive
    High attrition rate
    Other
    “[The material was] easy to access and learn from. It respects the needs of adult learners.”
    – Anonymous Judge,
    Brandon Hall Research
    31
  • Mapping Problems to 4-D Solutions
    Boring
    Repetitious
    Little-to-no autonomy
    Expensive
    High attrition rate
    Other
    “This is the first time I had used this non-linear approach to learning. While it takes a while to get used to, I think it is much better. [It] allowed me to pursue the learning I needed when I needed it. Overall the experience was excellent.”
    – Anonymous Learner,
    Sun Microsystems
    32
  • Mapping Problems to 4-D Solutions
    Boring
    Repetitious
    Little-to-no autonomy
    Expensive
    High attrition rate
    Other
    “[This program], from my perspective as Director of Sales Training, is one of the best courses we've developed—elegantly designed with highly-value content and methodology.”
    – Joe Campbell,
    Director of Sales Training,
    Sun Microsystems
    “Wow! A new course in only 10 days.”
    – Karen Davis,
    eLearning Guild
    33
  • Mapping Problems to 4-D Solutions
    Boring
    Repetitious
    Little-to-no autonomy
    Expensive
    High attrition rate
    Other
    “Ask-The-Experts adds real-life examples that are important for the adoption of this methodology.”
    “Slick user experience. Nice aesthetics and graphic elements. The Arcade was a great idea for fun and interaction. The Case Study was by far the most valuable part of the course.”
    “Having complete flexibility for user-generated learning paths multiplies the effectiveness.”
    – Anonymous Learners,
    Sun Microsystems
    34
  • Obstacles and Enablers Poll
    • Given what you know now about the four-door approach, and your knowledge of and experience with your organization…
    • What are some enablersin your organization that are likely to encourage use of the 4D model?
    • What are some obstaclesin your organization that are likely to discourage use of the 4D model?
    35
  • For more info…
    Contact us
    – and/or –
    See our handout (pdf), available at the eLearning Guild Resource page
    – or visit –
    www.thiagi.com
    www.4d-elearning.com
    36
  • Q&A
    • What are your questions?
    37
  • Application of the Four-Door Model
    Russ Powell
    russ.powell@sun.com, russ@svn.net
    Twitter: RussPowell
    LinkedIn: Russ Powell
    Brandon Carson
    brandoncarson@gmail.com
    Twitter: Shemp65
    LinkedIn: Brandon Carson
    38