L’Excellence Client Slideshare Linked In

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L’Excellence Client Slideshare Linked In

  1. 1. L’excellence client Faire évoluer le business model Marketing et Ventes Outils Opérations Stratégie Direction Générale Marketing Ventes Canaux Service Client Finance DSI RH DATAMINING CHANGE & FORMATION BI STRATEGIE CLIENT PERFORMANCE OPERATIONNELLE CRM INNOVATION
  2. 2. Customer excellency Improve the Marketing and sales business model Tools Operations Strategy CEO Marketing Sales Service Finance IT HR DATAMINING CHANGE MANAGEMENT BI CUSTOMER STRATEGY PERFORMANCE CRM INNOVATION

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