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EGAF 11 Pontificia Universidad Católica de Chile Laboratorio de Gestión de Activos Dr. Rodrigo Pascual

EGAF 11 Pontificia Universidad Católica de Chile Laboratorio de Gestión de Activos Dr. Rodrigo Pascual

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    • November 25, 2011 Excellence in Asset Management a Hong Kong example Albert H.C. Tsang albert.tsang@polyu.edu.hk XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Hong K H Kong • A metropolis with a population of 7 million p p people • The major sea port in South China • A logistics hub in the Pacific Rim • A center of trusted professional services • One of the leading financial centers in the world • A thriving tourism, convention & exhibitions industryy XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Hong K H Kong Industries with significant investments in physical infrastructure assets: • Public utilities – water, power, gas supply, telecommunications services • Public transport – train, bus, ferry services • Port services – airport, airlines, container terminals, logistics services • Events & entertainment – convention centers, theme parks • Financial services – data centers, server banks • Property management – building engineering services • Construction industry XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • PAS 55 • PAS stands for “Publicly Available Specification”, a preliminary standard • Published by the British Standards Institution(BSI) I tit ti (BSI) • Designed for the management of physical assets • Provides a framework for a systematic approach to integrating all aspects of asset g management XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Asset A t management requirements of PAS 55 t i t f XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Clause 4.4.7 of PAS 55 Cl 447 f 4.4.7 Risk management 4.4.7.1 Risk management process(es) – must be documented 4,4,7.2 Ri k 4 4 7 2 Risk management methodology t th d l • Identify associated potential risks • Estimate the levels of risks • Determine whether these risks are tolerable • Devise risk controls if necessary 4.4.7.3 Risk identification and assessment • Risk = Probability  Consequence • Approaches to risk identification – SWOT, HAZOP, etc. • Risk analysis using tools such as event-trees, fault trees, etc. event trees, 4.4.7.4 Use and maintenance of asset risk information • Results of identified risks, risk assessments, and determined controls should be kept up to date up-to-date XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Examples of Ri k Management at E l f Risk M t t XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Risks perceived by Service Risk : The service criticalities of the railway assets are ranked on the basis of the potential impact of their failures on the railway service. The criticality rankings are used for prioritizing maintenance efforts and improvement actions. Security Ri k : Th key areas covered include Personnel, S i Risk The k di l d P l Revenue/Cash, Premises, Property and Information. Project Risk : A project risk register is developed for every major modification and renewal project. The types of project risks covered include, railway service disruption, health / safety/ environment, cost overrun, programme delay, political/media pressure, technical difficulty and customer expectation. XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Risks perceived by Environmental Risk : Environmental impacts such as noise pollution, water pollution, air pollution, contamination of land and depletion of resources are assessed and ranked. Supplier & Service Outsourcing Risk: This covers risks arising from spares shortage, equipment/technology obsolescence and f h i / h l b l d outsourced works. XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • As L A Low As Reasonably Practicable (ALARP) Principle A R bl P ti bl Pi i l The acceptability of a risk is determined by human, social & political Risk tolerated considerations, & only if risk y such assessment is reduction is made impractical subjectively or grossly expensive p The b Th boundaries d i between the regions are pushed downwards with time XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Safety & Service Disruption Risk Matrix XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Safety & Service Risk Classifications R1 – Safety & service risk must be reduced except in exceptional circumstances R2 – Safety & service risk must be reduced if it is reasonably practicable to do so R3 – Safety & service risk is tolerable but should be further reduced if it is cost effective to do so R4 – Safety & service risk is acceptable XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Environmental Risk Matrix E i t l Ri k M t i 4 3 2 1 Severity (Scale) Frequency (No. per year) Negligible Marginal Serious Critical N/S A/E Few times per Few times per A1 week or more ≥100 A2 month or more ≥10 ER3 ER2 ER1 ER1 Few times per ≥10 to Few times per B1 month B2 year ≥1 to <10 ER4 ER3 ER2 ER1 <100 Few times per ≥1 to Few times per C1 year C2 10 years ≥10-1 to < 1 ER4 ER3 ER2 ER2 <10 Few times per 10 Once since ≥10-2 to D1 years ≥10-1 to < 1 D2 operation ER4 ER3 ER3 ER2 <10-1 Once since ≥10-2 to Unlikely to ≥10-3 to E1 operation i E2 occur ER4 ER4 ER3 ER2 <10-1 <10-2 Unlikely to occur ≥10-3 to Very unlikely to F1 F2 occur <10-3 ER4 ER4 ER4 ER3 <10-2 Legend: N / S = For Normal Operating Condition or Startup / Shutdown respectively A / E = For Abnormal Operating Condition or Emergency respectively XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Environmental Risk Classifications ER1 – Environmental risk must be reduced except in exceptional circumstances ER2 – Environmental risk must be reduced if it is reasonably practicable to do so ER3 – Environmental risk is tolerable but should be further reduced if it is cost effective to do so ER4 – Environmental risk is acceptable XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Clause 4.6 and 4.7 of PAS 55 Cl 46 d47 f 4.6.1 Performance and condition monitoring 461 P f d diti it i 4.6.4 Audits • Assess effectiveness of the system in meeting the organization’s asset management policy, strategy and objectives • Identify corrective actions required 4.6.5 Improvement actions p • Corrective & preventive actions • Continuous improvement 4.7 4 7 Management Review • Top management shall review the continuing effectiveness of the management system • Conducted at regular intervals, such as annually intervals • Deficiencies / opportunities for improvement identified as a result of the management review are addressed, and the AM system is amended accordinglygy XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • System f managing asset management at S t for i t t t XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Operations Division Balanced Scorecard Measures and Targets • Consolidation from OAs CSP, CoMET KPls and business imperative measures, enhanced connection with OA i ti h d ti ith performance and KPls used in CoMET benchmarking • Connected measures are deployed to Departmental p y p Balanced Scorecard • Methodology for aggregate score is introduced for evaluation of departmental performance and assessment of achievement • Clear focus on OA performances • Clear performance objective: “.. g p j globally recognized leader..." y g • Targets are set predominantly based on relevant plans of the Division with due consideration of CoMET best performance level XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • CoMET – C Community of M t u it f Metros • Founded in 1996 • Members include metros of Buenos Aires, Hamburg, g Hong Kong, London, Montreal, Sao Paulo, Singapore, Taipei • Benchmarking & performance measurement of Metros •CCase studies are conducted to id di d d identify b if best practices XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • A sample of C l f Case St di U d t k b C MET Studies Undertaken by CoMET • Rolling stock procurement • Security in stations and trains y • Asset condition monitoring • Energy saving initiatives gy g • Infrastructure possession management • Track Performance in snow • Economic life of assets XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Performance Management Framework XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Cascading Measures g an example: Service Quality XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Strategic Goals St t i G l S1 Passenger Injuries Requiring Hospitalization C3 Train Service Reliability (kkm per 5-min) Rate (12-month average) C4 Complaints on Operational Issues per S2 Passenger Injury Rate (12-month average) Customer S3 Staff LTI Frequency Rate (12-month P1 % Coverage of Scheduled PM average) P2 Response to Failure S4 Contractor Safety Reportable Accident Rate (12-month average) (12 month P3 Operations Project Completion Rate (YTD) S5 Risk Control Performance Index P4 Self-monitoring on Environmental Performance S6 Passenger Crime Rate (12-month average) P5 Pax-km per OD Staff ’k F1 Di i i Divisionall C t per th Costs thou P k Pax-km P6 Operations Energy F2 Divisional Costs per Revenue Car-km P7 Direct Job Cost Ratio (to be reported F3 Station Commercial Income per quarterly) Passenger L1 Training Hours Ratio C1 Customer Service Pledges Score L2 Total No. of Contributions of MTR Creators C2 Passenger Affected Ratio Communities (to be reported quarterly) XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • Excellence in Asset Management E ll i A tM t plays a crucial role in enabling organizations with significant g g investment in physical infrastructure assets to achieve sustainable business success XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • See you at ANQ 2012 in Hong Kong www.ANQ2012.org g XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl
    • THE SPEAKER Albert H.C. Tsang is a long serving faculty member of the Department of Industrial & Systems Engineering at The Hong Kong Polytechnic University. He has a PhD from the University of Toronto. Dr. Tsang is a registered engineer with working experience in the manufacturing industry covering functions such as industrial engineering, quality assurance, and project management. He is a founding member, fellow, and former Chairman of Hong Kong Society for Quality. Dr. Quality Dr Tsang had provided consultancy and advisory services to enterprises and industry support organizations in manufacturing, logistics, public utilities, health care, and government sectors on matters related to quality, reliability, maintenance, performance management and assessment of performance excellence. Dr. Tsang is the author of “WeibullSoft”, a computer-aided self learning package on Weibull analysis and three of the books he authored are related to analysis, engineering asset management. One of these books is “Maintenance, Reliability and Replacement: Theory and Applications”, the reference text of a course he delivers in Peru, South America. XI Encuentro de Gestión de Activos Físicos Dpto. Ing. de MineríaLaboratorio de Gestión de Activos UC Campus San Joaquín, Santiago, 25 de noviembre de 2011 Pontificia Universidad Católica de Chile www.gestiondeactivos.uc.cl www.egaf.cl