October 2007 Ruth A. Pagell, University Librarian, Singapore Management University Building for the Future: National and Academic Libraries from around the Globe Li Ka Shing Library A New Kind of Library

Designing Your Library FORM follows FUNCTION FUNCTION follows STRATEGY STRATEGY follows VISION

SMU CASE STUDY Chronology Singapore government conceives SMU SMU signs agreement with Wharton School SMU opens to 300 students in Buket Timah 2000 SMU signs 5 year contract with NLB to run the library (May) SMU appoints architect, Edward Cullinan (Dec) SMU hires a librarian to start in June 2005 SMU moves into its Bras Basah campus with four school building and a library (end June) 2005 SMU opens new campus to 3500 students (July)

Singapore government conceives SMU

SMU signs agreement with Wharton School

SMU opens to 300 students in Buket Timah

2000 SMU signs 5 year contract with NLB to run the library (May)

SMU appoints architect, Edward Cullinan (Dec)

SMU hires a librarian to start in June

2005 SMU moves into its Bras Basah campus with four

school building and a library (end June)

2005 SMU opens new campus to 3500 students (July)

CAMPUS DESIGN PRINCIPLES Connections to the historical buildings surrounding the campus, Open courtyards at street level which allow for access across campus by the public Landscaping at the concourse, street and balcony levels

Connections to the historical buildings surrounding the campus,

Open courtyards at street level which allow for access across campus by the public

Landscaping at the concourse, street and balcony levels

CAMPUS DESIGN FEATURES Sheltered courts, breezeways, overhanging facades and strengthened shading to improve microclimate conditions Similar look and feel of the buildings, with individual features to meet each one’s unique needs

Sheltered courts, breezeways, overhanging facades and strengthened shading to improve microclimate conditions

Similar look and feel of the buildings, with individual features to meet each one’s unique needs

SMU CASE STUDY Vision To be a premier university, internationally recognised for its world class research and distinguished teaching. To be the intellectual and learning center for the University UNIVERSITY LIBRARY

To be a premier university, internationally recognised for its world class research and distinguished teaching.

To be the

intellectual

and learning

center for

the

University

MISSION SMU aspires to generate leading edge research with global impact as well as to produce broad-based, creative and entrepreneurial leaders for the knowledge-based economy. SMU is committed to an interactive, participative and technologically-enabled learning experience . .. the connector to the information resources that are necessary for the growth of research… The focus will be on providing services and access to information more than on providing access to large collections of hard materials… The relationship between information technology and the Library is… critical. President Howard Hunter, August 2005 UNIVERSITY LIBRARY

SMU aspires to generate leading edge research with global impact as well as to produce broad-based, creative and entrepreneurial leaders for the knowledge-based economy. SMU is committed to an interactive, participative and technologically-enabled learning experience .

.. the connector to the information resources that are necessary for the growth of research… The focus will be on providing services and access to information more than on providing access to large collections of hard materials… The relationship between information technology and the Library is… critical.

President Howard Hunter, August 2005

Place for the Physical Library in the Future University President “ The placement of the Library at the middle of the campus makes an architectural point about the centrality of ideas to the life of a university. Students and scholars have varying habits and preferences. Some prefer to work online from home or from their offices. Others prefer a more public space. Others prefer a mixture. When in the library they need comfortable spaces in which to do collaborative work where they also have ready access to research materials. In our future, there always will be a need for some hard materials and a central accessible location for them.” President Howard Hunter, August 2007

“ The placement of the Library at the middle

of the campus makes an architectural point about

the centrality of ideas to the life of a university.

Students and scholars have varying habits and preferences.

Some prefer to work online from home or from their offices.

Others prefer a more public space. Others prefer a mixture.

When in the library they need comfortable spaces in which to do collaborative work where they also have ready access to research materials.

In our future, there always will be a need for some hard materials and a central accessible location for them.”

President Howard Hunter, August 2007

Pre-Design LIBRARY CONCEPT STATEMENT The Library should hold a central and critical place in the learning environment, where students not only acquire knowledge and skills but also emerge as leaders and lifelong learners. The new library must be open, friendly and fundamentally flexible in its design to accommodate continuous change. It must embody the highest aesthetic and environmental values to encourage curiosity, creativity, scholarship, learning and a rich culture Business Development Division National Library Board September 2001

The Library should hold a central and critical place in the learning environment, where students not only acquire knowledge and skills but also emerge as leaders and lifelong learners. The new library must be open, friendly and fundamentally flexible in its design to accommodate continuous change. It must embody the highest aesthetic and environmental values to encourage curiosity, creativity, scholarship, learning and a rich culture

Business Development Division National Library Board September 2001

Critical Concerns Designing in flexibility Planning user space Providing for future technology Creating a diversity of appropriate environments for learning Providing security for library collections and patrons BDD/NLB 9/2001

Designing in flexibility

Planning user space

Providing for future technology

Creating a diversity of appropriate environments for learning

Providing security for library collections and patrons

BDD/NLB 9/2001

Critical Concerns Allowing for collection growth and collection shrink Storing collections effectively Accommodating users with disabilities Building appropriate working environments for staff’ Anticipating environmental concerns Anticipating the relationship of the library with other campus elements BDD/NLB 9/2001

Allowing for collection growth and collection shrink

Storing collections effectively

Accommodating users with disabilities

Building appropriate working environments for staff’

Anticipating environmental concerns

Anticipating the relationship of

the library with other campus

elements

BDD/NLB 9/2001

Disconnect Between University Vision and Library Design “ The library design was very staid much at odds with our supposed cherished value of innovativeness as the first business school launched in the 21st century. What a major opportunity we have here in terms of location for a modern business/ management library located in the heart of one of Asia’s great cities! With some creative thought, we could well aim to have at least the best business library in Asia…” Faculty member on design committee, LKS 2002

“ The library design was very staid much at odds with our supposed cherished value of innovativeness as the first business school launched in the 21st century. What a major opportunity we have here in terms of location for a modern business/ management library located in the heart of one of Asia’s great cities! With some creative thought, we could well aim to have at least the best business library in Asia…”

Faculty member on design committee, LKS 2002

Li Ka Shing Library’s Goals Research and Scholarship Teaching and Learning Community and Place Technology and Access Li Ka Shing Library, November 2005, with revisions

Research and Scholarship

Teaching and Learning

Community and Place

Technology and Access

Li Ka Shing Library, November 2005, with revisions

Impact of Research Services on Building Expanded ejournal collection Addition of Schools of Law and Social Sciences Specialized research staff Balance of access vs ownership Support for graduate students Less need for periodical shelves More demand for print in these areas; Law Library Special use computers Creation of new unit (Course Support Services) Need for different work areas

Expanded ejournal collection

Addition of Schools of Law and Social Sciences

Specialized research staff

Balance of access vs ownership

Support for graduate students

Less need for periodical shelves

More demand for print in these areas; Law Library

Special use computers

Creation of new unit

(Course Support Services)

Need for different work areas

Impact of Teaching Services on the Building Too much space in Course Reserves Move toward electronic reserves Two service desks Reference and Customer Service Need for second classroom Library Instruction

Student Spaces / Learning Spaces Looking for Change Norwegian School of Management (BI) Oslo Cox Hall Class Room in Computing Center, Emory University

Norwegian School of Management (BI) Oslo

Cox Hall Class Room in

Computing Center, Emory University

Library / Learning Spaces The NEW Reading Room Matheson Reading Room, Emory University, 2003

DESIGN PRINCIPLES Interactive learning space Open project rooms Comfortable furniture Suitable for monitoring extended hours usage Corporate color scheme PLANNING PRINCIPLES Use a professional design firm Involve the Dean of Students Office Use student focus groups Prototype furniture design Publicize through “grand opening”

DESIGN PRINCIPLES

Interactive learning space

Open project rooms

Comfortable furniture

Suitable for monitoring extended hours usage

Corporate color scheme

PLANNING PRINCIPLES

Use a professional design firm

Involve the Dean of Students Office

Use student focus groups

Prototype furniture design

Publicize through “grand opening”

Collaborative Study Area Prototype Final Design

University President Opens Collaborative Study Area

Importance of Library Building Dean of Students Teaching place – all of us working with students should be in the teaching business Librarians - important in the place Knowledge is transferred in different ways; needs to be reflected in different spaces The New Library (CSA) is a link between the classroom and the workplace LAM, DOS, August 2007 Dean of Students in the library café

Teaching place – all of us working with students should be in the teaching business

Librarians - important in the place

Knowledge is transferred in different ways; needs to be reflected in different spaces

The New Library (CSA) is a link between the classroom and the workplace

LAM, DOS, August 2007

Library and the Community Hosting Campus and Community events Reading room serves as learning space for young entrepreneurs and open technology space for SMU students Collaborative Study Area is used for Campus Blood Drive

Hosting Campus and Community events

Reading room serves as learning

space for young entrepreneurs and

open technology space for

SMU students

Collaborative Study Area is used for Campus Blood Drive

Students Responses 2007 Survey “ I think the individual pigeon holes are a good idea” Singaporean undergrad SOA 06 “ More comfortable couches” Dual degree Singaporean undergrad from 06 Level 2 Lounge Area Level 4 Study Carrels Le Level 3 Couches

“ I think the individual pigeon holes are a good idea”

Singaporean undergrad SOA 06

“ More comfortable couches”

Dual degree Singaporean undergrad from 06

Student Responses 2007 Survey “ The library decoration design is great, of course. And, I'm so proud of SMU's library… Anyhow, I think you should have more open study area because I personally don’t like the 4 th floor especially when it is crowded” Asian Bridging Student in SIS Level 4 Study Area Level 3 Lounge Area

“ The library decoration design is great, of course. And, I'm so proud of SMU's library…

Anyhow, I think you should

have more open study area

because I personally don’t

like the 4 th floor especially when it is crowded”

Asian Bridging Student in SIS

Library as Place Student Surveys Level 4 Study Area Level 2 Lounge Area * 48% in 2007 attending orientation or training conducted by the library 3% 7% 7% 60% 70% 95% % 2006 n=742 38% 25%* 22% 97% % 2007 n=945 Library consultation Walk-up reference question Attend training in the library REASON / BOTTOM Use Course Reserve materials Meet with my study group Study REASON / TOP

Library Places Used 2006 31% 32% 33% 34% 35% 38.4% 42% 44% 52% 70% % 2006 Course Reserve Area Individual Carrels Reading Room Café Soft Seating Areas Collaborative Study Area ( new at time of survey) Library Computer Workstations Individual Tables Group Tables Project Rooms Space

Student Comments 2007 Survey “ For overall evaluation, the Library is a perfect place” SESS first year student from Asia

“ For overall evaluation, the Library is a perfect place”

SESS first year student from Asia

Library as Physical Place Physical Library Study Space Learning Commons Social Space Information Commons Knowledge Commons © Ruth A. Pagell, October 2007

Library as Place Asia Library Survey “ In China, physical will always exist for students learning and reading” “ Access to information requires physical space. No matter what technology is used print is still the most reliable technology for many places in the world. Intellectual property issues still require centralized physical spaces even for electronic resources” (Kazakhstan) “ The physical library is the area where space, appropriate pedagogy and technology overlap” ( Australia)

Profile of Libraries Survey Includes diploma Polytechs in Singapore After 2000 4% Before 1971 48% After 2000 19% Before 1971 19% Construction Year College or Uni 20 Public 2 Other 1 College / Uni * 60 National 2 Other 10 Type of Library USA and Canada 12 Europe 7 Americas 2 South Africa 2 Australia/NZ 30 Singapore 9 China /HK 8 Pacific Islands 9 ASEAN/India/Misc, 16 Countries Other (N=23) Asia-Pac ( N=72)

Includes diploma Polytechs in Singapore

Profile of Asian Libraries Survey Overall, how satisfied are you with your Library Building? OTHER % ASIA-PAC % 7 24 44 24 30 Dissatisfied 26 Somewhat Dissatisfied 35 Somewhat Satisfied 9 Satisfied

Overall, how satisfied are you with your Library Building?

Satisfied Library Manager University of Otago, New Zealand

LIBRARY SPACES % Who Have Different Library Spaces 55 % 56% 66% 68 % 68 % 73 % 79 % 83 % 87 % Asia-Pac n=71 79% Group Tables 53% Soft Seating 58% Open Collaborative Area 63% Reading Room 63% Library Classroom 66% Course Reserve 47% Information Commons 42% 74% Other n=19 Project Rooms Individual Carrels Space

Library as Place What Students Do in the Library 25% 61 % 66% 55% 80% 81% ASIA-PAC 47% 63% 67% * only two > 50% 84% 79% OTHER Borrow a book Visit the Café Attend a function or exhibition Attend Library Sponsored Training/Orientation Bottom (Not Often,Never, NA) Use Library Computers Study TOP Activities (Usually)

Learning Hub in Singapore Library Multi Media Area Smart Room The LearningHub is a 400 m 2 area in the Library, designed on pedagogical principles to specifically enhance small- and large-group interactions and learning in a multimedia-rich environment. General programmes and promotional activities, functions, etc. are held here. The purpose is to provide a conducive environment to promote information sharing and dissemination, and a collaborative learning experience/culture in NIE.

KNOWLEDGE COMMONS From Madelein van Heerden, CSIR

Contact Information http://library.smu.edu.sg/ Email: [email_address] Tel: +65 6828 0355