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Organizational influence-hacks-45min

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  • Source 1: Personal MotivationWhen the Guinea worm is exiting a victim’s body, the pain is absolutely excruciating. Since victims can’t merely yank the worm out of their arm or leg without the worm breaking and causing a horrific infection, they’re forced to wind the parasite around a stick and slowly edge it out over a couple of weeks—or even a couple of months. There’s only one source of relief during this prolonged ordeal, and that’s for victims to soak their painful sores in water. That means that individuals are personally motivated to do exactly the opposite of one of the vital behaviors—stay away from the water. If you don’t deal with personal motivation, your influence plan will fail.Source 2: Personal AbilityMany of the villagers don’t know how to properly filter water. They’ve been trying since General Gowon left, but the Guinea worm disease is still rampant. When they take the steps to filter the water, they’ll carelessly slop over a splash here and a drop there, infecting the water supply and continuing the infestation. Or they’ll transfer filtered water into a pot that’s still moist with unfiltered water. They’ll need training to enhance their personal ability.Source 3: Social MotivationNext, when you sit down with the locals to teach them how to eliminate the Guinea worm, nobody is going to pay very much attention to your advice. You’re an outsider and as such simply can’t be trusted. You may be in good with the chief, but there are three tribes in the village, two of which resent the chief and will resist anything you offer because he’s behind it. Unless circumstances change, you have a serious problem with social motivation.Source 4: Social AbilityPeople in a community will have to assist each other if they hope to succeed. When it comes to an outbreak, nobody can make it on his or her own. If ever there was a circumstance where the expression “It takes a village” applies, this is it. For example, if someone comes down with the worm, others may have to fetch water for him or her. And when it comes to filtering, locals often have to buddy up in order to have enough pots to both fetch and filter water. If locals don’t enlist the help of others, you’ll be missing the key factor of social ability.Source 5: Structural MotivationGiven the villagers’ current financial circumstances (living hand-to-mouth), individuals who become infected can’t afford to stay away from work. This forces them to labor in and around the water supply. Quite simply, to put food on the table, they’ll need to fetch water for both their crops and livestock. This means that the formal reward system is at odds with the three vital behaviors. Infected people earn money only if they work near the water source. If you don’t compensate for the existing reward structure, victims will be compelled to serve their families at the expense of the entire village. Try to move forward without addressing structural motivation, and your influence won’t reach far.Source 6: Structural AbilityLastly, locals don’t have all the tools they need to filter the water or to care for their wounds in a way that keeps them away from the community water source. Worse still, the layout of the village makes access to the public water supply so easy and natural that it’s enormously tempting for victims to merely plunge their aching arm or leg into the water—at the peril of everyone else. If you don’t work on this last source of influence, structural ability, you’re also likely to fail.
  • Transcript

    • 1. Influence Hacks @RoyOsherove 5whys.com
    • 2. 5whys.com
    • 3. Agenda• The six influence forces• Playing Sherlock Holmes
    • 4. “For every behavior you see The world around that person isperfectly designed for that behavior to happen”
    • 5. • “My Peer does not practice TDD – even though I have explained the benefits many times and sent him to a TDD course”
    • 6. Six Factors• Personal Motivation• Personal Ability• Social Motivation• Social Ability• Structural Motivation• Structural Ability
    • 7. Motivation Ability Does the person believe in Is the person physically ablePersonal the good behavior? to behave well, or physically avoid the bad behavior? Do people react directly to Does the person followGroup the person about the bad others who spread bad(Social) behavior? behavior? Does the company reward Are the physical resourcesCompany the bad behavior in some and objects around the(Environment) way? person pushing for the bad behavior?
    • 8. Personal Motivation: Make the undesirable desirable• A Game• A Challenge• Moral Values
    • 9. Personal Ability: Surpass your limits• Growing people• Training
    • 10. Social Motivation: Harness Peer Pressure• See others do the same thing• See someone you respect do the same thing
    • 11. Social Ability: Find Strength in Numbers• Support Groups• User Groups• Learning Groups• Special Interest Groups• Are others part of the problem?• Group Training• Give them responsibility to change others
    • 12. Structural Motivation: Design Rewards and Demand Accountability• Take care of Personal and Social FIRST• Use simple incentives, privately• Reward vital behavior
    • 13. Structural Ability: Change the environment• Better desks, chairs, smallerbigger room• Budget• Deploy Rollback Mechanism
    • 14. Fix it all at the same time
    • 15. FIX IT ALL AT THE SAMETIME! Motivation AbilityPersonal X ---Group(Social) X ---Company(Environment) --- X
    • 16. Information Hoarder
    • 17. Information Hoarder Motivation AbilityPersonalGroup(Social)Company(Environment)
    • 18. Information Hoarder Motivation AbilityPersonal ? ---Group(Social) --- ---Company X X(Environment) Regarded as Sits in lone Hero office
    • 19. Information Hoarder Motivation AbilityPersonal ? --- TALK!Group(Social) --- ---Company X(Environment) X Make in charge Move into of teaching shared knowledge
    • 20. Rushes without TDD Motivation AbilityPersonal Says sometimes no time for TDD to fix mistakes --- ---Group(Social) --- ---Company X(Environment) Deploying system --- with bugs cannot be rolled back
    • 21. Pair Programming
    • 22. Motivation AbilityPersonal YESGroup(Social) YES YESCompany(Environment)
    • 23. Continuous Integration
    • 24. Motivation AbilityPersonalGroup(Social) YESCompany(Environment) YES
    • 25. Simple Wall Board
    • 26. Motivation AbilityPersonal YES YESGroup(Social) YES YESCompany(Environment) YES
    • 27. Motivation AbilityPersonalGroup(Social)Company(Environment)
    • 28. 5whys.com

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