Roy Hoppe IT Business Analyst Resume 60601

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• Liaison aligning technology solutions with business missions, strategies and goals
• Preliminary investigator identifying nature and scope of business challenge
• Translator of high level business requirements into functional specifications and change management
• Process improvement facilitator drafting requirements, process flows, system interfaces and use cases
• Test cases structure/pattern reviewer ensuring requirements compliance per change management plan
• Stakeholder manager communicating at various levels ensuring open dialogue and inclusion

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Roy Hoppe IT Business Analyst Resume 60601

  1. 1. ROY J. HOPPE 1252 N. Chicago Ave. Arlington Heights, Illinois 60004 Cell: 630-337-9493 Email: royhoppe1@yahoo.com LinkedIn Profile: http://www.linkedin.com/in/royhoppe1 Twitter Profile: https://twitter.com/royhoppe1 IT BUSINESS ANALYST PROFILE: • Liaison aligning technology solutions with business missions, strategies and goals • Preliminary investigator identifying nature and scope of business challenge • Translator of high level business requirements into functional specifications and change management • Process improvement facilitator drafting requirements, process flows, system interfaces and use cases • Test cases structure/pattern reviewer ensuring requirements compliance per change management plan • Stakeholder manager communicating at various levels ensuring open dialogue and inclusion PROFESSIONAL EXPERIENCE: RJH ANALYTICAL SERVICES IT BUSINESS ANALYST JULY 2005-PRESENT • Delivers best practices and guidance producing cost-effective technical solutions • Tailors open ended questions guiding root cause discovery • Manages requirements, stakeholders and business process refinements bridging the gap between business challenge and technical solution MAJOR CLIENT AND PROJECTS BANKING ADMINISTRATION INSTITUTE (BAI) • Refined Online Delivery team efficiency and reduced project costs 50% with requirements management focusing on scope, assumption, requirements validation and next steps • Boosted Online Delivery team performance 25% implementing process improvement suggestions using Microsoft Visio and Word documentation • Honed business processes 25% via recognition and action on test case result inconsistencies • Counseled multi-level stakeholders balancing individual needs with business mission/goals S&C ELECTRIC COMPANY DESKTOP SERVICES TECHNICIAN • Bolstered services call closures 16% and overall company production rate gathering information and assessing issues by symptom evaluation and root cause analysis • Managed Dell service calls at all levels focusing on simplifying difficult concepts providing guidance, leadership, technical consultation and training to non-technical users • Collaborated with Dell support for part acquisition and escalated issues • Maintained closure log providing comprehensive problem and solution documentation developing technical support manuals, knowledge base articles and customer self-help tutorials to increase service call resolution percentage 25%
  2. 2. ROY J. HOPPE PAGE 2 S&C ELECTRIC COMPANY PROJECT LEAD • Collaborated 300 Dell laptop WIFI driver update with corporate wireless infrastructure • Drafted project team procedures and customer contact protocols • Completed project 4 weeks ahead of schedule with 20% project cost reduction • Collaborated with wireless infrastructure team assuring seamless transition PROJECT COORDINATOR • Increased the IT department efficiency 66% annually through Microsoft Project • Tracked Project Lead’s weekly progress and proficiency performance • Facilitated milestone creation and prioritization • Communicated information to stakeholders in accordance with project plan objectives LEHIGH PRESS DIGITAL HELP DESK/DISASTER RECOVERY DECEMBER 1994-JULY 2005 • Reduced production downtime 50% through analysis, preventative maintenance, conflict resolution and end user training of Macintosh and Windows workstations and networks • Expanded Production Department’s efficiency 200%, while reducing operating expenses 50%, through Heidelberg’s “Jetbase” disaster recovery and data management system implementation • Saved 40% on training costs by coordinating comprehensible group and individual training • Built archive database lowering department annual budget 20% and improving retrieval time 90% MANUAL/DIGITAL COLOR PROOFER JUNE 1990-DECEMBER 1994 SECOND SHIFT COORDINATOR JUNE 1989-JUNE 1990 COPYPREPPER FEBRUARY 1989-JUNE 1989 UNITED STATES NAVY ACTIVE AND RESERVE DUTY PETTY OFFICER 3RD CLASS – ENGINEMAN SEPTEMBER 1982−−−−SEPTEMBER 1988 • Increased staff production 50% through leadership and team building exemplification • Continually analyzed ship’s integrity and mechanical readiness by cleaning, adjusting, testing and performing other preventive maintenance on a ship's diesel generators, anchor windlass and other auxiliary machinery including steering engines, elevators, winches, pumps and associated valves • Lead team in overhauling ship’s monorail system complying with OSHA safety standards • Completed project 6 weeks ahead of proposed timeline • Reduced project costs 60% by completing without shipyard assistance • Reconditioned old parts helped to contain project costs • Maintained refrigeration plants, air conditioning systems and galley equipment • Repaired/replaced valves, pumps, compressors and hydraulic/pneumatic control devices • Executed daily inspection of small boats ensuring 100% operational readiness • Updated machinery operational documentation and reports • Articulated distinct assumptions and methodologies to superiors underlining action pros and cons
  3. 3. ROY J. HOPPE PAGE 3 VOLUNTEER EXPERIENCE: ADVOCATE LUTHERAN GENERAL-CENTER FOR RESEARCH, EDUCATION AND DEVELOPMENT TECHNICAL VOLUNTEER OCTOBER 2012-PRESENT • Manages variety of Advocate Learning Exchange database (AleX) course and class specifications • Responsible for drafting AleX 2013 educational schedule • Regularly assigns competencies and skills to AleX courses and classes • Prioritizes multiple tasks maintaining respectful sensitivity of confidential information CAPTAIN JAMES A LOVELL FEDERAL HEALTH CARE CENTER MYHEALTHEVET INTERNET ACCOUNT COORDINATOR MAY 2012-OCTOBER 2012 • Enforced quality of care and best practice enhancing patient health care team partnership • Ensured constant HIPAA compliance during initial account setup and training sessions • Increased enrollment 15% through persuasive technical guidance and customizable presentations • Led hospital educational project highlighting key MyHealtheVet website benefits EDUCATION EXPERIENCE: MASTER OF SCIENCE INFORMATION SYSTEMS DePaul University Chicago, IL GPA 3.7/4.0 Graduation March 2012 SIX SIGMA GREEN BELT TRAINING Chicago Deming Association, Six Sigma Master Program Naperville, IL March 2011 BACHELOR OF SCIENCE INFORMATION SYSTEMS DePaul University Chicago, IL GPA 3.83/4.0 Graduation High Honors June 2009

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