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                    <span style="font-size:14px;">Disney Institute -- Lessons In Leadership And Customer Service    Cropped</span><br/>
                    From: <a href="http://www.slideshare.net/royblumenthal/">royblumenthal</a>, 3 months ago<br /><br />
                    <div style="width:425px;text-align:left" id="__ss_481374"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/royblumenthal/disney-institute-lessons-in-leadership-and-customer-service-cropped?type=powerpoint" title="Disney Institute -- Lessons In Leadership And Customer Service    Cropped">Disney Institute -- Lessons In Leadership And Customer Service    Cropped</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=disney-institute-lessons-in-leadership-and-customer-service-cropped-1214225319788745-8&stripped_title=disney-institute-lessons-in-leadership-and-customer-service-cropped" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slideshare.net/swf/ssplayer2.swf?doc=disney-institute-lessons-in-leadership-and-customer-service-cropped-1214225319788745-8&stripped_title=disney-institute-lessons-in-leadership-and-customer-service-cropped" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View SlideShare <a style="text-decoration:underline;" href="http://www.slideshare.net/royblumenthal/disney-institute-lessons-in-leadership-and-customer-service-cropped?type=powerpoint" title="View Disney Institute -- Lessons In Leadership And Customer Service    Cropped on SlideShare">presentation</a> or <a style="text-decoration:underline;" href="http://www.slideshare.net/upload?type=powerpoint">Upload</a> your own. (tags: <a style="text-decoration:underline;" href="http://slideshare.net/tag/royblumenthal">royblumenthal</a> <a style="text-decoration:underline;" href="http://slideshare.net/tag/facilitation">facilitation</a>)</div></div><br /><br />
                    In 2007 I attended a one-day 'Customer Service & Leadership' session, hosted by the Disney Institute.

I made my notes on my tablet pc, doing a visual facilitation for myself and my colleagues at Blue Moon.

I've isolated the key points in this presentation. Hopefully they're self-explanatory. If not, send me a note, and I'll see if I can clarify.

The purpose of a visual facilitation is to concretise people's learning. But it's also to allow that learning to be shared.

Please check my visual facilitation portfolio on my Flickr gallery at http://snipurl.com/visualfacilitation. I work internationally.<br /><br />
                    <a href="http://www.slideshare.net/royblumenthal/disney-institute-lessons-in-leadership-and-customer-service-cropped">SlideShare Link</a>
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