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Doing business in the uk

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Transcript

  • 1. ALEXANDRA ONIGA
  • 2. Contents1. Social rules and behaviour2. British people and diplomacy3. Business Practices in the UK4. The art of negotiation5. Conclusions
  • 3. 1. Social rules and behaviour
  • 4. 2. British people and diplomacy place diplomacy before directness in communication fear that bluntness will offend the other party → may seem evasive in meetings use language in a coded manner It is better to be self-deprecating than self-promotional
  • 5. 3. Business Practices Handshake - most common form of greeting Reserved people - take offence at early familiarity Personal space – no touching. Punctuality and courtesy - most important aspects of British business etiquette No small talk or icebreakers necessary
  • 6. 4. The art of negotiation Negotiation - problem-solving process! Avoid any open confrontation and remain calm, formal, patient and persistent! Spend time gathering information and discussing details. Do not stall the negotiation to win time – your counterparts may lose interest.
  • 7. 4. The art of negotiation Comfortable with bargaining, but dislike haggling! British people are quite analytical and usually receptive to ‘outside’ ideas. Prefer to negotiate in a fairly straightforward and honest style. Corruption and bribery are very rare!
  • 8. 5. Conclusions Direct when communicating → despite their use of diplomatic language Importance of humour in all situations, including business contexts When negotiating, British people remain calm and patient.
  • 9. Thank you for your attention!