Highlight Review
Progress and outcomes 2007
foreword                                         2

1 about the Care Services                        3
Welcome to this highlight review                              Our skills, our impact, our value
which we hope wil...
about the care service improvement partnership

1 about the Care
Services Improvement
The Care Services    ...
how we work                                                The way CSIP works reflects the
about the care service improvement partnership

Examples include:
CSIP’s current                                      For example, the mental health programme will
about the care service improvement partnership

Other priorities include:                       • supporting strategies ...
2 recurrent themes
integration and
CSIP aims to promote integrated                        CASESTUDY
recurrent themes

Improving local service redesign                       Reducing health inequalities:
through integrati...
      Support for the development of                   Building capacity and capability for
recurrent themes

  One Commissioner in a unity authority says:
  “The pace of change in commissioning is so
                         choice and control
     Personalisation is a recurrent theme                   I...
recurrent themes

  Choice and improving access to psycological
  therapies – Blue Middleton, has experienced
equality & diversity
          Promoting equal access and                  CSIP’s Physical Disability and Sensory
recurrent themes

                                                      Some of our achievements
 Equalities, Di...
     CSIP regional development centres                  London development centre
Health and social care in criminal justice   CSIP Central
Alistair McIntyre, interim national
programme lead              ...
CSIP Highlight Review Progress And Outcomes 2007
CSIP Highlight Review Progress And Outcomes 2007
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CSIP Highlight Review Progress And Outcomes 2007


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This review highlights CSIP’s progress, achievements and current priorities.

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CSIP Highlight Review Progress And Outcomes 2007

  1. 1. Highlight Review Progress and outcomes 2007
  2. 2. contents foreword 2 1 about the Care Services 3 Improvement Partnership how we work 4 CSIP’s current priorities 6 2 recurrent themes 8 integration and partnership working 8 commissioning 10 personalisation, choice 12 and control equality and diversity 14 contacts 16 about this review This year’s highlight annual review gives stakeholders information about CSIP’s progress, achievements and current priorities. For readers not familiar with CSIP, Section 1 provides an introduction to the approach we take in our work and Section 2 gives an insight into how CSIP works with organisations to improve services. More detailed annual reports produced by individual programmes and regional development centres can be found on their websites. These are referenced in the contact information section page 16. 1
  3. 3. foreword Welcome to this highlight review Our skills, our impact, our value which we hope will give you a We know that our work is valued. Of those health flavour of the work the Care and social care stakeholders aware or directly involved in our work, 81% reported positive Services Improvement feedback on CSIP's impact in their region. Three Partnership has undertaken over in five people working in health and social care believe that CSIP has helped improve services in the past year, to complement their region*. Our focus on integration and our more detailed programme partnership working is recognised as one of the and regional annual reviews. foundations underlying all that we do. While we have remained focused on delivering Complex challenges that bring us the business in hand, we are in the process of together in search of shared solutions organisational change, as part of the Department of Health’s programme to strengthen its We believe we have something important to say presence in the regions and the Strategic Health about how services can best equip themselves Authority (SHA) review of National Programmes. to respond to the immediate and future challenges we face. How do we gear services We welcome the increased involvement of the to support people to lead their lives fully and SHAs to ensure our work continues to be independently in ways they choose? How can driven, and accountable to local need. We are services be more responsive to the needs of working more closely with our regional public their local communities? How can we ensure health and Government Office colleagues. We everyone has equal access to high quality care? have strengthened links with social care leaders, How can services work with society as a whole the Association of Directors of Adult Social to plan now for the changing demands of an Services (ADASS) and Association of Directors ageing population? of Children’s Services (ADCS). We now look forward to building on our already strong Given the day-to-day pressures of delivering working relationships in the future. services, it is not easy to find space to think collectively about solutions to these complex Through strength in partnerships, regardless of but urgent questions. Our role is to support changes in organisational arrangements, work services to do just that, and in the process, will continue where it is most needed and where bring about self-sustaining improvement. it is making a difference to people's lives. Peter Horn National Director, CSIP * Independent stakeholder research, Ipsos-MORI, August 2007 2
  4. 4. about the care service improvement partnership 1 about the Care Services Improvement Partnership The Care Services Our main objectives are to: Improvement Partnership • promote the improvement of services to lead to better performance and higher quality care (CSIP) was created in 2005 with for the people who use them the integration of a number of • support people to live more independently, initiatives supporting the by promoting more choice, improved access, development of services to help and greater control for people in their dealings with care providers, and improve people’s lives. • facilitate system change (for example, the reconfiguration of health and social care Commissioned by the Department of Health and organisations and the improved relationships other agencies, CSIP aims to achieve this by between statutory and non-statutory sectors). supporting the implementation of national policy for local benefit. We work with communities, CSIP provides support through eight regional systems and organisations that are engaged development centres (RDCs) and a range of with the health and social care needs of: national programmes. • people with mental health problems • people with learning disabilities • older people • people with physical disabilities or sensory impairement • children, young people and families • people in the criminal justice system, and • the families, carers and supporters of these groups. 3
  5. 5. how we work The way CSIP works reflects the complex challenges that face today’s services. We work in three ways: The everyday work of a regional development centre (RDC) • building capacity and capability locally includes a combination of • supporting policy implementation, and locally and nationally driven • informing policy development. priorities for its region. Building capacity and capability locally Each centre also has responsibility for leading specific CSIP national programmes. We work with CSIP works with local staff to help build local organisations that commission and provide services capacity to deliver on lasting improvements. We to solve problems and put them into practice. use a range of service improvement tools to help local teams build on their own capabilities Each RDC employs an experienced team of people and on their current capacity. with a wide range of skills. Staff include practitioners and managers from health and social care, Examples include: education and criminal justice, and people with • reducing delayed transfers from hospital for experience of working in the statutory, voluntary and older people – improving data collection, independent sectors. We also employ carers and analysis to map the journey of people who use people who use services directly to help ensure our services and identify problems in the system approach is centred on people’s real needs. to reduce delays in transfer from hospital CSIP’s national programmes include: • the 10 High Impact Changes in mental health services – using evidence-based tools and • Adult Social Care programme technology to help to build a culture of service improvement by working closely with service • Children, Young People and providers and people who use services, and Families programme • the Care Services Efficiency Delivery • CSIP Networks programme – which has worked closely with • Health and Social Care in many local authorities to develop sustainable Criminal Justice programme efficiency improvements in adult social care. • National Institute for Mental Health in England (NIMHE) Supporting policy implementation • Older People's programme Many of CSIP’s efforts have focused on • Physical Disabilities and Sensory Impairment providing practical support to improve the programme, and implementation of national policy. This includes • Valuing People Support Team. developing online tool-kits, setting up training sessions, facilitating networks and taking a A small central team provides corporate support lead role in running local pilot projects or to all the RDCs in business management, early implementation sites. human resources, communications, information and knowledge management. 4
  6. 6. about the care service improvement partnership Examples include: • developing national demonstration sites • The role of public health in integrating services, through the Improving Access to a CSIP publication, with supporting learning Psychological Therapies programme. events, describing and exploring how public health specialists can contribute to the design Promoting innovation and system reform, which of joint strategic needs assessment and the follow on from policy development, is a central development of whole systems approaches. part of our work programme. • The Children, Young People and Families programme which has delivered an outcomes based children and adolescent mental health Networking and sharing the learning (CAMHS) leadership course. This supports the CAMHS workforce and those involved in CSIP runs a number of learning and improvement networks that bring together a broad range of services to develop and sustain progress on people in health and social care organisations, delivering a comprehensive nationwide people who use services and carers to share the CAMHS service, and learning, and signpost good practice. • The Valuing People Support Team works These include the national programme CSIP with people in primary care settings to Networks, incorporating the Integrated Care improve the experience of, and access to, Network and the Better Commissioning services for people with learning disabilities. Network, Telecare and Housing Learning and Improvement Networks (LINs). CSIP also facilitates a large number of regionally and locally based Informing policy development networks, including social care leadership, dual CSIP uses its local connections and networks diagnosis, and mental health legislation implementation networks. to help advise policy-makers so that policy development is better informed by everyday practice. Examples of our work on policy development include: • leading the Department of Health consultation on the Commissioning framework for health and well-being with input from regional partners, and 5
  7. 7. CSIP’s current For example, the mental health programme will be looking at how priorities such as commissioning, delivering race equality, priorities psychological therapies, and new mental health legislation can best be delivered. CSIP also plays a key role in the development of personalisation through the individual budget Looking forward, there are plans pilot programme, direct payments uptake and implementation of person-centred approaches. for CSIP’s work to have clearer governance and accountability We also work with our commissioners and the Joint Improvement Partnership for adult social arrangements especially at the care to develop an enhanced social care regional level. We will continue function within the regions. Here, facilitating strengthened social care leadership is key as to ensure that responsibilities we continue to provide support for priority and resources are devolved councils and assist in the negotiation of Local effectively to the regions. This Area Agreements (LAAs). section gives you a flavour of our current priorities. Increasingly, we will be responding to local priorities by working with regional and local organisations to assist in the delivery of national policy for Building capacity local benefit. and capability locally IMPROVED OUTCOMES Informing policy Supporting policy development implementation SUPPORTING SYSTEM CHANGE 6
  8. 8. about the care service improvement partnership Other priorities include: • supporting strategies to allow people with • supporting the implementation of the mental learning disabilities access to full employment, improved health services and health acute inpatient care and dual diagnosis programmes, and facilitating the care closer to home, including support for mental health trusts collaborative project the closure of NHS campuses (delivered through NIMHE) • working with people and services to support • regarding older people, implementing the implementation of Every child matters and Maternity matters, and Everybody's business, supporting the development of the dementia strategy; promoting Dignity in care, implementing • advising on improving the clinical management of substance misuse problems the new NHS continuing care framework among young persons and adults in the and facilitating Partnerships for Older criminal justice system. People Projects (POPPs) and promoting independence CSIP has published a 07/08 business plan which provides more detail on programme • working to support commissioning priorities, which is available on the CSIP website competencies across NHS and local www.csip.org.uk authority systems and disseminating good practice to influence better outcomes for local populations 7
  9. 9. 2 recurrent themes integration and partnership working CSIP aims to promote integrated CASESTUDY working at all levels, from Local area agreements (LAAs)in focus: strategy development to system building capacity and capability reform and service redesign. In the East of England, Southend Borough Council Here are some examples of how was in phase three of negotiating the LAA when CSIP lent its support. The Commission for Social Care we have achieved this. Inspection (CSCI) identified Southend as a council requiring priority improvement. CSIP worked with Joint improvement partnerships (JIPs) the Government Office and Regional Public health group to support the council to develop an LAA. In the past year CSIP has led in the development of JIP. This is a strategic partnership which unites Southend planned to apply for a stretch target for improvement bodies to develop and oversee direct payments. CSIP then worked with the implementation of a comprehensive and Department of Health performance leads and CSCI to assist Southend in setting a challenging target. coordinated improvement strategy for social care. CSIP Adult Social Care regional change agent We played a role in establishing the regional Amanda Reynolds says: quot;CSIP built a close working JIPs, underpinning the Association of Directors relationship with Southend. Take up of direct of Adult Social Services (ADASS) work plans payments (see p10) was historically low, so we and regional priorities. Many regions already encouraged them to develop a more challenging have agreed action plans and others are direct payments stretch target. We then sought currently developing them. Department of Health and CSCI input to agree the new targetquot;. Local area agreements (LAAs) The council is now on track to exceed its target. quot;The council has used the challenge of the LAA as Throughout 06/07 and again in 07/08, we played a catalyst for wider improvement in social care. a key role in facilitating the implementation of This year, CSCI is likely to consider that the local area agreements, (see box) to create better council's performance has improved. Southend local integration across health and social care. council put in a huge amount of effort to The Integrated Care Network (ICN), the strengthen social care and has introduced strong Commissioning, Housing and Telecare Learning leadership mechanisms to drive this change. Due & Improvement Networks, and Adult Social to our role supporting local authorities CSIP was Care Programme all promote the development able to be part of this step change.” of strategic partnership working. This provides consultation and brokerage to localities seeking to strengthen partnerships and offers advice on leadership and governance arrangements. 8
  10. 10. recurrent themes Improving local service redesign Reducing health inequalities: through integration integrating services We know that effective integrated working brings CSIP has worked with public health colleagues about improved outcomes for people who use to develop an initiative highlighting how public services. It reduces duplication of effort and health can support local government and health generates efficiency savings. We work with professionals to identify need, set priorities and commissioners and providers to redesign develop integrated services to maximise health services to embrace a whole systems approach. and well-being. The ICN’s The Role of Public Health in Integrated Services is aimed at those Some of our achievements at a glance are: who commission, manage or deliver integrated services in England and provides an overview of • advising multi-agency boards in the Southeast to the scope of public health practice. It change their delivery of integrated commissioning showcases some of the tools and techniques services to give more emphasis to Dignity in care. that might be used in designing and evaluating • introducing public health programmes with integrated services. offenders in prison and in the community, such as Walk your way to health, Exercise reform and Smoking cessation across all nine Government Offices for the Regions, and • providing advice to partnerships seeking to improve their Section 31 agreements around specific care group economies. 9
  11. 11. commissioning Support for the development of Building capacity and capability for commissioning has become effective commissioning locally another recurrent theme in CSIP has introduced regional commissioning management development programmes to build CSIP’s work. The past year has local commissioning competency. These are seen a number of new policy particularly informed by the skills gaps and recommendations, reports and other issues identified in the Fitness for purpose reviews of primary care trusts (PCTs). other related activities around this theme. CSIP runs dedicated commissioning programmes and Bringing policy development and practice together several commissioner development initiatives. In 07/08, CSIP provided a range of tools and guidance to assist commissioners in strengthening the link between policy and practice. We managed a range of conferences, Informing commissioning policy networks and other regional groups to address development commissioning development issues. Examples include practice-based commissioning learning CSIP has built its links with the Department of events, seminars on developing long-term Health policy teams and across government commissioning strategies and guidance on departments and other agencies on commissioning services for people with long- commissioning development across care groups term neurological conditions. Tools developed and settings. We conducted a consultation include the introduction of online podcasts as exercise for the Department of Health on the training and awareness-raising products. Commissioning framework for health and well-being, and advised on the production of the Next steps guidance (Autumn 2007), which Some of our achievements identifies nine specific work streams that CSIP will support. We also provided input into the 2006/7 at a glance. Department of Communities and Local • we supported the design and joint delivery Government (DCLG) review of local government of a commissioning management commissioning and worked with Cabinet Office development programme for teams from partners to support third sector development local authorities, health and third sector, around commissioning. including accreditation arrangement with Teeside University • we worked with primary care trust commissioners in London to increase awareness and investment in Telecare activity for people with long-term physical conditions 10
  12. 12. recurrent themes CASESTUDY One Commissioner in a unity authority says: “The pace of change in commissioning is so rapid, and we are constantly being asked to work in different ways, to different priorities. As a relatively small unitary authority we struggle for capacity and our commissioning colleagues in the primary care trust are equally hard pressed. It's great to have the resources that CSIP makes available that short-circuit our developing them, or when events are brought into the region to help us get up to speed quickly.quot; • we supported the development of joint strategic needs assessment plans in conjunction with the eastern regional public health group, and • we established the regional development network programme for mental health commissioners (including residential programmes). 11
  13. 13. personalisation, choice and control Personalisation is a recurrent theme Individual budgets are currently being piloted in 13 LAs all of which now have the system up that runs through much of CSIP’s and running. This past year, CSIP has worked work. Throughout 06/07 CSIP closely with the sites to identify legislative and worked closely with Department organisational successes as well as barriers to implementation. As with direct payments, we of Health colleagues to set up brought sites together to share the learning, networking opportunities for local which led to the development of the Resource authorities to share learning allocation system, a tool to assist councils in determining the most suitable types of individual around implementing a number budget for people who require them. of programmes that foster personalisation, choice and control. Improving access to psychological therapies – informing policy with evidence of what works in Control CSIP has facilitated the roll out of the Improving Together with the Department of Health, CSIP access to psychological therapies initiative (IAPT) has sponsored the in Control initiative, a cross which tests out whether psychological therapies government and voluntary sector partnership for people with anxiety and depression and other first set up by CSIP’s Valuing People Support 'common' mental health problems, such as Blue Team, Mencap and other partners. in Control Middleton (see case study right), can provide works with local authorities (LAs) to change measurable improvements in health. how they organise social care so people who need support can take more control of their In supporting the sites, CSIP helped services to own lives. By the end 06/07, two thirds of LAs give people faster access to psychological had joined in Control (in-control.org.uk). interventions as well as access to returning to work. Direct payments and individual Some of our achievements budgets: implementing the policy 2006/7 at a glance CSIP held a series of learning events which • In control set up a programme to support the informed the creation of a direct payments leadership of people with learning disabilities so national solution set, launched earlier in 06/07, to that they are able to get strategically involved in identify tried and tested solutions on improving making difference to improve services the running and take up of direct payments across local authorities and healthcare settings. • the Older People's Programme runs the national database of registered Dignity We also worked with LAs to support their use champions on behalf of the Department of of the available solutions, including the self- Health and provides support to champions assessment guide. through regional activity and regular newsletters 12
  14. 14. recurrent themes CASESTUDY Choice and improving access to psycological therapies – Blue Middleton, has experienced depression for the past 22 years. He has also had additional symptoms of chronic anxiety, insomnia, and panic attacks. Blue says: “I first approached a GP about my depression when I was 19. I was given diazepam which made my state worse. Although I was in a happy relationship and full-time employment, I felt isolated within myself. I was unable to discuss my thoughts openly with friends and work. As time progressed my depression went untreated, due to fear. As I then matured I made new friends with whom I felt able to discuss my innermost feelings. By this time I was encountering panic attacks and insomnia. A succession of bad things happening in my life led me to seek out counselling, in the short term this seemed to be the support I needed. The counselling was a good quot;weekly outletquot;. Hitting 40 years of age and under guidance of my long- term GP I was offered a new service offering CBT in my local area. In the past year I have achieved exactly my CASESTUDY objectives set out in my first session with my therapist, of being more confident within myself, and of having CSIP’s support in this area has contributed more control of the direction of my life. I am now taking to improvements in care for people such as steps to getting back into the workplace. Julia Winter who now has greater choice Blue says he is indebted to this treatment, and and control: would recommend that this service become more Julia Winter, who is disabled and a wheelchair user, widely available. has used her Individual Budget to adapt her home and hire a personal assistant to provide support for her as a parent and during work commitments. Disabled since 1996 Julia has an individual budget • in the North West, CSIP supported one of the which means she is allocated a sum of money and Partnerships for Older People Projects (POPP) to establish a partnership board run by older can decide herself how best to use it. In the past people which receives a budget to year she bought equipment to help her breathe. commission services in their locality, enabling She has also bought special ramps to allow her independent and active involvement, and wheelchair access into the house. Julia says: quot;I was happy on direct payments. But it is • Valuing People Support Team and the Housing all about assessment of your needs and very medical. Learning and Improvement Network jointly developed the extra care housing programme, The individual budgets questionnaire asks 'what is the supporting better telecare, personalisiation and most important thing in your life? ' I had never been use of Individual Budgets for people with asked that before. It has changed my life!quot; learning disabilities. 13
  15. 15. equality & diversity Promoting equal access and CSIP’s Physical Disability and Sensory Impairment Programme has a role in promoting quality of care for all people, equality and diversity. This past year, the regardless of age, disability or national programme has worked with prison health teams to improve access to information race, is a central theme and support for older and disabled people. embedded across CSIP’s Nationally CSIP has rolled out the Towards programmes. CSIP’s Regional Equality and Access (TEA) initiative, promoting telecare, telehealth and telemedicine so that Development Centre’s jointly plan local authorities and health organisations can with services and stakeholders better understand how these systems improve to ensure our work is tailored access to local services for deaf people. and responsive to the needs of their local populations. Working so local communities to take the lead – Delivering Race Equality (DRE) Programme Specific workstreams and initiatives include the Delivering Race Equality mental health A major CSIP initiative is promoting the programme, Valuing People Equalities implementation of Delivering Race Equality in workstream, the Equalities workstream within Mental Health Care (DH, 2005), a five-year the CAMHS programme, and the National action plan for reducing inequalities in Black Gender Equality and Women's Mental Health and minority ethnic patients' access to, action plans. Some examples of CSIP’s experience of, and outcomes from mental equalities work follow. health services. CSIP has worked with local communities to strengthen DRE's regional implementation. Working with services to promote In 06/07, 17 focused implementation sites awareness and action around were established to look at the needs of local equalities issues communities. We also supported 80 community engagement projects nationally to In 2006/07 CSIP’s Valuing People Support forge partnerships between community and Team (VSPT) ran events in partnership with the voluntary groups. Local Government Association (LGA) for elected members of Local Authorities on the Disability Equalities Duty (2007). With sessions led by people with learning disabilities, the events aimed to awareness raise and explain the requirements of the new legislation. 14
  16. 16. recurrent themes CASESTUDY Some of our achievements Equalities, Diversity and Policy 2006/7 at a glance implementation – Guilaine Kinouani believes the work of CSIP has enabled her to better • developed Through Assistive Technology implement DRE in her borough. She is a DRE (TATE), an initiative to help people with community development worker attached learning disability find employment to Fanon; a BME voluntary organisation and is funded by Lambeth PCT. She says: quot;I see • incorporated the DRE into the choice, suicide prevention, criminal justice, mental my work as a CDW bringing about change health legislation, and Improving Access to both within mental health services and the Psychological Therapies agenda BME population. Our role is to bridge the gap between services and BME communities.quot; • helped to mainstream the DRE in trust-wide service improvement initiatives Guilaine's work for DRE began last year and involves looking at care pathways of black men • facilitated the roll out of CAMHS cultural with mental health problems in forensic settings. competence training, and She works as a link between formal criminal justice, mental health services and the prisoners • coordinated and support the Dignity in Care whose views are generally unreported. (DH, 2006/07) Champions' work to prevent discrimination against older people. She says: quot;There has been a lot of talk about increasing capacity in the BME community but we also need to build capacity in mental health services. It has been said that these communities do not engage with mental health services and that change has to come from within BME communities” 15
  17. 17. contacts CSIP regional development centres London development centre Melba Wilson, regional director North East, Yorkshire and Humber Melba.Wilson@londondevelopmentcentre.org development centre 11-13 Cavendish Square Genesis 5, Innovation Way, London, W1G OAN. Off University Road, Heslington, tel: 0207 307 2457 York, YO120 5DQ www.londondevelopmentcentre.org Sally Prescott, Director Phil Sculthorpe will be covering South East development centre her role until December 2007 Jackie Ardley, regional director tel: 01904 717 260 Jackie.Ardley@csip.org.uk www.neyh.csip.org.uk 3000 Cathedral Hill Guildford, GU2 7YB North West development centre tel: 01483 246500 Dean Repper, regional director The South East RDC 06/07 annual Dean.Repper@northwest.csip.org.uk review is available on their website Hyde Hospital, 2nd Floor South, www.southeast.csip.org.uk Grange Road South, Hyde, SK14 5NY tel: 0161 351 4930 South West development centre Paddy Cooney, regional director East Midlands development centre Paddy.Cooney@nimhesw.nhs.uk Mary Clifton, regional director Mallard Court, Express Park, Bristol Road, Mary.Clifton@eastmidlands.csip.nhs.uk Bridgwater, Somerset, TA6 44RN 3rd Floor, Mill 3, Pleaseley Vale Business Park, tel: 01278 432 002 Outgang Lane, Mansfield, NG19 8RL. www.southwest.csip.org.uk tel: 01623 812 941 The East Midlands RDC 06/07 annual review is available on their National programmes websitewww.eastmidlands.csip.org.uk Children, Young People and Families West Midlands development centre Dean Repper, acting national programme lead Ian McPherson, regional director Dean.Repper@northwest.csip.org.uk Ian.McPherson@csip.org.uk tel: 0161 351 4930 The Uffculme Centre, Queensbridge Road, The Children, Young People and Families Moseley, Birmingham, B13 8QY. leaflet is available on the CSIP website tel: 0121 678 4854 www.csip.org.uk The West Midlands RDC 06/07 annual review is available on their website CSIP Networks www.westmidlands.csip.org.uk Jeremy Porteus, national programme lead Jeremy.Porteus@dh.gsi.gov.uk Eastern development centre tel: 0207 972 1330 Kieron Murphy, regional director Janet Crampton, acting commissioning Kieron.Murphy@csip.org.uk programme lead 654The Crescent, Colchester Business Park, janet.crampton@dh.gsi.gov.uk Colchester, Essex, CO4 9YQ. tel: 020 7972 4606 tel: 01206 287541 www.icn.csip.org.uk 16
  18. 18. Health and social care in criminal justice CSIP Central Alistair McIntyre, interim national programme lead Peter Horn, national director Alastair.Mcintyre@csip.org.uk Peter.Horn@dh.gsi.gov.uk tel: 020 7972 4464 tel: 0207 972 4803 www.hsccjp.csip.org.uk Ingrid Steele, director of communications Learning disabilities and knowledge services (Valuing People Support Team) Ingrid is on maternity leave until Feburary 2008 Sue Carmichael, joint programme lead Current contact is: Sue.Carmichael@dh.gsi.gov.uk Simon Pearson, team co-ordinator tel: 020 7972 1211 tel: 07884 473499 Debra Moore, joint programme lead Phil Sculthorpe, director of business services Debra.Moore@csip.org.uk Phil.Sculthorpe@csip.org.uk tel: 0113 25 45652 tel: 0113 2545187 Mental health (National Institute Communication and knowledge services for Mental Health in England) team Ian McPherson, programme lead ask@csip.org.uk ian.mcpherson@csip.org.uk tel: 0113 2545127 tel: 0121 678 4854 Older people Ruth Eley, programme lead Transition Planning Team Ruth.Eley@dh.gsi.gov.uk tel: 07789 653200 CSIP, with the Department of Health and working alongside key partners such Physically Disability and as the SHAs, has set up a transition Sensory Impairment planning team for 07/08 to focus on Ian Salt, programme lead changes to how CSIP operates. Ian.Salt@dh.gsi.gov.uk Key CSIP contacts include: tel: 07812 337647 Andy Nash, director of implementation Adult Social Care programme andy.nash@dh.gsi.gov.uk Julia Ross, programme lead Carmel Mann, human resources lead Julia.Ross@dh.gsi.gov.uk carmel.mann@csip.org.uk tel: 07979 505 327 Alison Cooley, communications lead www.socialcare.csip.org.uk alison.cooley@dh.gsi.gov.uk For general information on the transition planning, email: Websites regionalpresence@dh.gsi.gov.uk For up to date news on CSIP visit our website at www.csip.org.uk. You can link from this site to individual development centre and national programme sites. 17