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Routehappy Inflight WiFi Report

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Flyers want to get online, and expect to find Internet on board. Routehappy, the flight search site that helps travelers find the happiest flights for th elowest price, used its unique database, ...

Flyers want to get online, and expect to find Internet on board. Routehappy, the flight search site that helps travelers find the happiest flights for th elowest price, used its unique database, "Flightpad" to discover when flyers can count on WiFi.

Visit us at http://www.routehappy.com

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Routehappy Inflight WiFi Report Routehappy Inflight WiFi Report Presentation Transcript

  • US  &  international  inflight  wi-­‐fi  Air  travel  insights  from  Routehappy  US  &  International  Inflight  Wi-­‐Fi  Air  Travel  Insights  from  Routehappy  
  • Overview:  Flyers  find  more  Wi-­‐Fi  than  ever  before  Flyers  want  to  get  online,  and  expect  to  find  Internet  on  board.  Routehappy,  the  flight  search    site  that  helps  travelers  find  the  happiest  flights  for  the  lowest  price,  used  its  unique  database  “Flightpad”  to  discover  when  flyers  can  count  on  Wi-­‐Fi.    Highlights:  •  Flyers  can  count  on  Wi-­‐Fi  on  38%  of  domestic  US  flights,  covering  44%  of  flight  time.    •  Routehappy  analysis  revealed  that  flyers  will  find  “Wi-­‐Fi  when  it’s  worth  it  most”  on  56%  of  Wi-­‐Fi-­‐enabled  domestic  flights  in  standard  economy.  •  Delta,  Southwest  and  US  Airways  (in  that  order)  have  the  most  flights  with  Wi-­‐Fi.  •  Virgin  America  and  AirTran  excel  at  consistency,  with  100%  of  the  fleet  Wi-­‐Fi-­‐enabled.  •  By  route,  flights  from  LAX  to  SFO  and  JFK  have  the  most  Wi-­‐Fi,  with  Atlanta-­‐Orlando  the  third  most  connected  US  route.  •  Full-­‐flight  international  Wi-­‐Fi  is  becoming  a  reality.  38  daily  international  flights  from  the  US  have  full-­‐flight  Wi-­‐Fi.  A  further  241  have  a  chance  of  Wi-­‐Fi  or  cellular  roaming.      Please  attribute  data  to  Routehappy,  and  quotes  from  this  report  to  John  Walton,  Director  of  Data,  who  is  also  available  for  interview  and  further  questions.  Contact  Kellie  Pelletier,  Director  of  PR  &  Communications,  kpelletier@routehappy.com.  For  data  methodology,  see  final  page.  2  ©  2013  Routehappy,  Inc.  All  rights  reserved.  Routehappy  is  a  new  breed    of  flight  search  site  that  differentiates  air  travel.  Our  unique  Happiness  Scores  reveal  flights  with  better  planes,  seats,  amenities,  and  flyer  ratings.  Routehappy  tracks  a  myriad  of  Happiness  Factors  that  matter  to  flyers:  over  60+  seat  configurations,  25  seat  types,  19  kinds  of  entertainment,  10+  in-­‐seat  power  types,  Wi-­‐Fi,    and  more.  Routehappy.com  
  • US  Domestic  Wi-­‐Fi  
  • Flyers  can  now  count  on    Wi-­‐Fi  aboard  38%  of  US  domestic  flights.  38%  9%  53%  Wi-­‐Fi  availability  on  US  domestic  flights  Wi-­‐Fi  available   Wi-­‐Fi  rolling  out   No  Wi-­‐Fi  In  addition  to  the  over  8,700  nonstop  flights  where  flyers  can  count  on  Wi-­‐Fi,  a  further  9%  of  flights  (over  2,200)  are  a  “maybe”  for  Wi-­‐Fi  —  usually  due  to  a  rollout  in  progress  on  the  aircraft  fleet  used  for  the  flight.  In  these  cases,  flyers  may  or  may  not  find  Wi-­‐Fi  on  board  their  particular  flight.  Routehappy  expects  most  current  rollouts  to  be  complete  within  18-­‐24  months.  We  also  expect  more  rollouts  to  be  announced,  and  for  new  planes  with  factory-­‐fitted  Wi-­‐Fi  to  arrive.  In  terms  of  hours  flyers  spend  on  the  plane,  Wi-­‐Fi  is  available  44%  of  the  time,  indicating  deployment  of  Wi-­‐Fi  is  smartly  weighted  to  aircraft  serving  longer  flights.  ©  2013  Routehappy,  Inc.  All  rights  reserved.   4  
  • Delta  has  the  most  domestic  flights  with  Wi-­‐Fi,  with  Southwest  on  its  tail.  3,443   2,320   1,293   541   517   393   173   19  800  908  494  0  1,000  2,000  3,000  4,000  US  domestic  flights  with  Wi-­‐Fi  rolling  out  US  domestic  flights  with  Wi-­‐Fi  Delta,  Southwest  and  US  Airways  offer  the  most  domestic  daily  flights  with  Wi-­‐Fi.  Major  rollouts  under  way  from  American  and  United  will  also  provide  new  options  for  passengers  to  get  online.  “Rolling  out”  means  that  Wi-­‐Fi  is  currently  being  installed  on  the  fleet  of  aircraft  used  for  the  flight,  but  is  not  yet  offered  on  every  plane.  *The  24  daily  United  p.s.  transcontinental  flights  (JFK  to  LAX  and  SFO)  all  offer  Wi-­‐Fi,  but  are  not  labeled  on  this  scale.  †US  Airways  and  AirTran  will  become  American  and  Southwest,  respectively,  upon  merger  completion.  New  rollouts  from  United  &  jetBlue  have  been  particularly  affected  by  the  extra  FAA  checks  for  satellite  Wi-­‐Fi  certification.    ©  2013  Routehappy,  Inc.  All  rights  reserved.   5  Number  of  US  domestic  daily  flights  with  Wi-­‐Fi  
  • Virgin  America  and  AirTran  offer  Wi-­‐Fi  consistently  on  every  domestic  flight.    19  541  1,293  393  3,443  2,320  517  173  494  908  800  4,336  212  1,615  1,652  423  1,813  United*  Frontier  American  US  Airways†  Alaska  Delta  Southwest  AirTran†  Virgin  America  0%   20%   40%   60%   80%   100%  Wi-­‐Fi  offered   Wi-­‐Fi  rolling  out   No  Wi-­‐Fi  Virgin  America  and  AirTran  lead  the  pack  with  100%  of  domestic  flights  equipped  with  Wi-­‐Fi.    Southwest  is  catching  up,  with  74%  of  planes  Wi-­‐Fi-­‐enabled  now  and  the  remainder  rolling  out.    For  Delta,  most  of  the  flights  without  Wi-­‐Fi  consists  of  regional  jets  used  on  flights  under  an  hour.  Airlines  like  United  and  jetBlue  with  plans  to  roll  out  satellite  Wi-­‐Fi  are  awaiting  FAA  approval  before  proceeding  with  installations.  *The  24  daily  United  p.s.  transcontinental  flights  (JFK  to  LAX  and  SFO)  all  offer  Wi-­‐Fi,  but  are  not  labeled    on  this  scale.    †US  Airways  and  AirTran  will  become  American  and  Southwest,  respectively,  upon  merger  completion.  ©  2013  Routehappy,  Inc.  All  rights  reserved.   6  Proportion  of  US  domestic  daily  flights  with  Wi-­‐Fi  
  • Just  four  airlines  offer  the  highest  level  of  inflight  productivity:    in-­‐seat  power  along  with  Wi-­‐Fi.  Battery  anxiety  is  a  reality  for  today’s  flyer.  If  their  phone,  tablet  or  other  device  runs  out  of  power,  Wi-­‐Fi  isn’t  much  use.    In  economy,  100%  of  Virgin  America  flights  and  all  United  p.s.  flights  with  Wi-­‐Fi  have  power.  Most  American  Airlines  flights  with  Wi-­‐Fi  also  have  power  (515  out  of  541  Wi-­‐Fi  equipped  flights).  Routehappy  tracks  over  a  dozen  kinds  of  inflight  power,  and  the  flights  shown  on  this  page  have  AC  power,  USB  ports  or  both.  (Adapter  power  is  not  included.)  7  580   515   173   24  146  0  100  200  300  400  500  600  700  Delta   American   Virgin  America   United  Daily  US  domestic  flights  with  Wi-­‐Fi  rolling  out  +  power  Daily  US  domestic  flights  with  Wi-­‐Fi  +  power  Number  of  US  domestic  daily  flights  with  Wi-­‐Fi  and  in-­‐seat  power  ©  2013  Routehappy,  Inc.  All  rights  reserved.  
  • LAX-­‐SFO  and  LAX-­‐JFK  are    the  most  connected  routes    in  the  US.   31  27  26  24  22   22  21   21   21   21  20   20  19   19   19   19  18  16   16   16   16   16   16  LAX-­‐SFO  LAX-­‐JFK  ATL-­‐MCO  LAX-­‐LAS  ATL-­‐PHL  DCA-­‐LGA  ATL-­‐DCA  ATL-­‐FLL  ATL-­‐LGA  ATL-­‐TPA  ATL-­‐BWI  SFO-­‐JFK  ANC-­‐SEA  ATL-­‐CLT  LAX-­‐PHX  LAX-­‐SEA  LAS-­‐PHX  ATL-­‐MSP  ATL-­‐BOS  ATL-­‐JAX  MDW-­‐ATL  MIA-­‐LGA  SAN-­‐PHX  Atlanta  flights  have  the  most  Wi-­‐Fi,  mainly  because  of  Delta’s  Wi-­‐Fi  progress.  Transcontinental  flights  (California  to  New  York  in  particular)  are  also  highly  connected,  with  around  80%  of  flights  between  JFK  and  SFO  or  LAX  offering  Wi-­‐Fi.  While  the  LAX  to  SFO  route  has  the  most  flights  with  Wi-­‐Fi,  a  full  third  of  flights  on  that  route  do  not.    Similarly,  over  20%  of  LAX-­‐JFK  flights  do  not  have  Wi-­‐Fi  —  flyers  need  to  choose  carefully  if  they  want  Wi-­‐Fi.  ©  2013  Routehappy,  Inc.  All  rights  reserved.   8  Daily  US  domestic  flights  with  Wi-­‐Fi,  by  route  (more  than  15  daily  one-­‐way  non-­‐stops)  plus  percentage  of  flights  on  route  with  Wi-­‐Fi  66%  79%  100%  69%  100%  100%  100%  88%  78%  100%  91%  83%  83%  95%  73%  86%  95%  100%  100%  100%  100%  100%  89%  
  • When  is  Wi-­‐Fi  worth  it  the  most?  56%  of  the  time  that  it’s  offered  in  standard  economy.  56%  7%  33%  4%  Wi-­‐Fi  is  worth  it  for  most  passengers  Tight  seats:  only  worth  it  on  a  tablet  or  phone,  not  a  laptop  Short  flight:  under  an  hours  flying  time  Long  flight,  no  plugs:  worth  it  if  batteries  last  Routehappy’s  “Wi-­‐Fi  When  It’s  Worth  It”  analysis  reveals  when  flyers  get  the  most  value  from  Wi-­‐Fi,  on  flights:  •  in  economy  seats  with  over  30"  of  pitch  between  seats,  where  opening  a  laptop  starts  to  be  feasible  •  over  500  miles,  roughly  an  hour  of  flying  time,  since  electronics  (and  Wi-­‐Fi)  need  to  be  off  for  takeoff  ,  descent  and  landing  •  over  2000  miles,  roughly  four  hours  of  flying  time,  with  in-­‐seat  power  (AC  plug  or  USB  port)  ©  2013  Routehappy,  Inc.  All  rights  reserved.   9  66%  31%  3%  Standard  economy   Business  &  first  class  US  domestic  daily  flights  with  Wi-­‐Fi  When  It’s  Worth  It  
  • Flights  on  Boeing  737    planes  have  the  most    Wi-­‐Fi  on  offer.  278  578  764  98  862  84  496  3546  442  288  675  612  762  146  800  305  189  453  4266  70  345  769  174  4  510  291  MD-­‐90  MD-­‐80  E190/170  DC-­‐9  CRJ  B767  B757  B737  B717  A321  A320  A319  0%   20%   40%   60%   80%   100%  Flights  with  Wi-­‐Fi   Flights  with  Wi-­‐Fi  rolling  out   Flights  without  Wi-­‐Fi  It’s  no  surprise  that  the  most  commonly  flown  planes  in  the  country  have  the  most  Wi-­‐Fi.  But  flyers  can  be  most  certain  that  they’ll  have  Wi-­‐Fi  when  flying  on  the  MD-­‐90,  A321  and  even  DC-­‐9  planes  from  the  1970s.  By  contrast,  CRJ  regional  jets  are  the  least  likely  to  be  equipped  with  Wi-­‐Fi.  By  and  large,  though,  these  jets  are  used  on  shorter  flights  where  Wi-­‐Fi  is  less  likely  to  be  valued  for  most  passengers.  ©  2013  Routehappy,  Inc.  All  rights  reserved.   10  US  domestic  daily  flights:  Wi-­‐Fi  status,  by  aircraft  type  
  • SkyTeam  has  the  most  US  flights  with  Wi-­‐Fi,  but  oneworld  will  catch  up  soon.  3,443   1,317   541   3,443   1,834  494  908  908  494  0  1,000  2,000  3,000  4,000  SkyTeam   Star  Alliance   oneworld   SkyTeam   oneworld   Star  Alliance*  Daily  US  domestic  flights  with  Wi-­‐Fi  rolling  out  Daily  US  domestic  flights  with  Wi-­‐Fi  offered  Frequent  flyers,  road  warriors  and  miles  junkies  want  to  stay  connected.    Within  the  US,  SkyTeam  is  the  alliance  that  lets  them  do  that,  with  more  US  domestic  flights  certain  to  offer  Wi-­‐Fi  than  the  other  alliances  put  together.  The  merger  of  American  and  US  Airways  into  the  new  American  will  boost  oneworld’s  Wi-­‐Fi  offerings.  *The  24  daily  United  p.s.  transcontinental  flights  (JFK  to  LAX  and  SFO)  all  offer  Wi-­‐Fi,  but  are  not  labeled    on  this  scale.    ©  2013  Routehappy,  Inc.  All  rights  reserved.   11  Now,  with  US  Airways  in  the  Star  Alliance  If  the  “New  American”  existed  today  US  domestic  daily  flights  with  Wi-­‐Fi,  by  airline  alliance  
  • International  Wi-­‐Fi  from  the  US  
  • Overview:  international  Wi-­‐Fi  is  becoming  a  reality  International  Wi-­‐Fi  in  2013  is  a  complex  situation,  with  many  more  shades  of  grey  and  different  technical  restrictions  than  domestic  US  connectivity.    This  report  includes  flights  that  have  full-­‐flight  connectivity,  and  excludes  flights  with  only  partial  coverage  for  technical  reasons  (e.g.,  flights  from  the  US  to  other  North  American  destinations  where  coverage  is  limited  to  within  100-­‐200  miles  of  the  lower  48  states).  Even  during  full-­‐flight  connectivity,  satellite  Wi-­‐Fi  coverage  may  not  be  worldwide,  and  specific  coverage  may  not  be  available  for  various  reasons:  national  airspace  restrictions,  satellite  coverage  gaps,  and  other  geographic  limitations.  FAA  certification  for  the  antenna  installations  required  for  satellite  Wi-­‐Fi  is  currently  pending  for  aircraft  belonging  to  numerous  airlines,  and  particularly  affects  international  rollout  plans.    For  data  methodology,  see  final  page.  13  ©  2013  Routehappy,  Inc.  All  rights  reserved.  
  • 279  international  flights  from  the  US  (6.5%)  now  have  full-­‐flight  connectivity.  38  3  214  3   12      Flights  with  Wi-­‐Fi  Flights  with  cellular  roaming*  Flights  with  Wi-­‐Fi  rolling  out  Cellular  roaming*  on  offer,  plus  a  Wi-­‐Fi  trial  under  way  Wi-­‐Fi  trial  under  way  Passengers  can  now  count  on  finding  full-­‐flight  Wi-­‐Fi  on  38  flights  from  the  US.  On  a  further  214  flights,  Wi-­‐Fi  is  rolling  out  to  the  fleet  of  aircraft  used  for  the  flight,  but  is  not  yet  offered  on  every  plane  in  that  fleet.  *6  flights  on  British  Airways  and  Virgin  Atlantic  have  cellular  roaming:  the  type  of  connectivity  where  passengers  can  use  global  roaming  on  their  cellular  device  to  connect  with  an  onboard  mini-­‐cell  tower,  but  non-­‐cellular  devices  like  laptops  cannot  connect.  Of  those,  3  (on  Virgin  Atlantic)  are  on  planes  that  also  have  a  Wi-­‐Fi  trial  under  way.    ©  2013  Routehappy,  Inc.  All  rights  reserved.   14  Daily  international  flights  from  the  US  with  full-­‐flight  connectivity  
  • You  can  now  count  on  Wi-­‐Fi  on  board  38  international  flights  from  the  United  States.  2  4  9  11  12  Etihad  Singapore  Air  Canada  American  Lufthansa  0   2   4   6   8   10   12   14  Lufthansa  provides  the  most  certainty  of  finding  international  Wi-­‐Fi  from  the  US,  with  American  following  closely  behind.  American’s  coverage  will  increase  when  more  Boeing  777-­‐300ER  jets  are  delivered  and  FAA  certification  is  received  for  refits  of  other  aircraft.  Delta  and  other  airlines  are  also  awaiting  FAA  certification  for  their  Wi-­‐Fi  plans.  Etihad  has  dedicated  its  Wi-­‐Fi-­‐equipped  Boeing  777-­‐300ER  planes  to  the  JFK-­‐Abu  Dhabi  route,  while  Air  Canada  offers  nine  flights  with  Wi-­‐Fi  on  routes  from  the  US.  ©  2013  Routehappy,  Inc.  All  rights  reserved.   15  Daily  international  flights  from  the  US    where  full-­‐flight  Wi-­‐Fi  is  offered  
  • While  international  full-­‐flight  Wi-­‐Fi  is  still  limited,  it’s  becoming  possible  to  find  it.  1  1  1  1  1  1  1  1  1  1  1  2  2  2  3  0   1   2   3  EWR-­‐SIN  LAX-­‐SIN  IAD-­‐FRA  IAD-­‐MUC  JFK-­‐AUH  SEA-­‐FRA  JFK-­‐GRU  DFW-­‐FRA  JFK-­‐MUC  DTW-­‐FRA  LAX-­‐LHR  LAX-­‐YYZ  JFK-­‐LHR  DFW-­‐LHR  LAX-­‐YUL  Lufthansa  flights  to  its  Munich  and  Frankfurt  hubs  make  up  30%  of  international  Wi-­‐Fi  departing  the  US.  Shorter  flights  to  Montreal  (YUL)  and  Toronto  (YYZ)  are  another  full  quarter  of  the  full-­‐flight  international  Wi-­‐Fi  picture  from  the  US.  American’s  new  Boeing  777-­‐300ER  makes  up  a  further  quarter,  with  Singapore  Airlines  (from  Newark  and  LAX)  and  Etihad  rounding  out  the  longhaul  pack.  Airlines  that  have  not  yet  completed  full  rollout  of  Wi-­‐Fi  across  an  aircraft  fleet  are  not  included  on  this  page;  see  page  17.      ©  2013  Routehappy,  Inc.  All  rights  reserved.   16  Daily  international  flights  from  the  US  where  full-­‐flight  Wi-­‐Fi  is  offered,  plus  as  a  percentage  of  total  daily  flights  on  route  100%  50%  11%  25%  13%  50%  100%  50%  25%  100%  100%  50%  25%  100%  100%  Daily  flights  
  • United  leads  the  way  with  full-­‐flight  Wi-­‐Fi  rollouts  on    100  international  flights.  2  10  2  4  6  8  8  10  14  16  46  100  Finnair  Air  France  TAP  Etihad  Iberia  Turkish  Qatar  Singapore  Aer  Lingus  Emirates  Lufthansa  United  0   20   40   60   80   100  214  flights  from  the  US  to  international  destinations  are  on  planes  where  an  airline  is  in  the  process  of  rolling  out  Wi-­‐Fi  —  but  not  every  flight  is  on  an  aircraft  where  Wi-­‐Fi  has  been  installed.  United  received  satellite  certification  and  is  installing  international  Wi-­‐Fi  connectivity  on  its  Boeing  747  and  Airbus  A320/A319  fleets.    Flyers  may  be  pleasantly  surprised  by  Wi-­‐Fi  on  longhaul  flights  from  United’s  San  Francisco  747  hub  in  particular.  Meanwhile,  American,  Delta,  United  and  other  airlines  are  awaiting  regulatory  approval  from  the  FAA  to  offer  Wi-­‐Fi  on  further  aircraft.  Further  afield,  Lufthansa’s  Airbus  A380  and  Boeing  747-­‐8I  are  due  to  get  Wi-­‐Fi  in  late  2013.    ©  2013  Routehappy,  Inc.  All  rights  reserved.   17  Daily  international  flights  from  the  US  with  full-­‐flight  Wi-­‐Fi  rolling  out  Trials  under  way  Wi-­‐Fi  rolling  out  
  • More  information,  data  sources  and  media  requests  Analysis  was  based  on  US  domestic  and  international  flight  schedules  and  Routehappy  data  for  Sunday,  July  7,  2013.    The  Routehappy  Flight  Genius  team  is  pleased  to  discuss  its  methodologies  and  data  with  media,  airlines,  and  other  interested  parties.  We  can  also  provide  further  and  deeper  analysis,  expert  commentary,  horizon-­‐scanning,  trend  information,  travel  tips  and  much  more  for  media  and  analysts.  Wi-­‐Fi  availability  is  also  displayed  on  every  flight  search  at  Routehappy.com.    For  more  information,  to  schedule  interviews,  or  to  request  specific  data  for  your  market/segment,  contact  Kellie  Pelletier,  Director  of  PR  &  Communications,  kpelletier@routehappy.com,  917-­‐514-­‐5851.    18  ©  2013  Routehappy,  Inc.  All  rights  reserved.