Digital coupons industry overview

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This presentation provides an overview of the emerging markets for digital coupons in the supermarket and grocery retail channels. It also covers the clearing and reimbursement model for digital coupons.

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  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Complexity of navigating the redemption processChallenge of fairly representing stakeholder in qualifying and reimbursement of couponsAnd intermediary plays an invaluable role in advocating for the retailer in this process
  • Digital coupons industry overview

    1. 1. The Emerging Digital Coupon Industry<br />Ross Ely, VP Marketing<br />
    2. 2. ProLogic Overview<br />ProLogic is one of the leading coupon clearinghouses in the industry<br />Over 40 years experience in the coupon processing business<br />ProLogic processed over 1.1 billion coupons in 2009, which equates to about 35% market share<br />We manage over $1.5 billion in transactions for our customers<br />The only coupon clearinghouse exclusively dedicated to retailers and wholesalers<br />Not a “manufacturer’s agent”<br />Singularly focused on the success of the retailer<br />An early adopter in digital coupon clearing<br />Launched one of the industry’s first digital coupon programs with Shop ‘n Save over a year ago<br />ProLogichas processed over one million digital coupons<br />
    3. 3. Digital Coupon Definitions<br />Internet coupons<br />Consumers can download coupons from Internet and print at home<br />Redeemed and processed just like any other paper coupon<br />Technology ensures that coupons printed only once, protects against fraud<br />Accepted at most retailers today<br />Not really considered “digital” since they must be printed in order to be redeemed<br />Digital coupons redeemed via grocery loyalty card<br />Consumers select coupons on a web site which are loaded onto their grocery loyalty card<br />Discounts are automatically applied when consumer uses loyalty card at retailer (coupons never exist in paper form)<br />Digital coupons redeemed via a mobile device (cell phone, key fob, etc.)<br />Consumers select coupons on a web site which are loaded onto a mobile device such as a cell phone or a key fob<br />Mobile device is scanned at checkout counter to activate coupon<br />Potential issues with reliable scanning of non-standard interfaces such as cell phone screens<br />
    4. 4. The Growth of Digital Couponing<br />Digital coupon redemption grew over 100% in 1H 2010 vs. 1H 2009<br /><ul><li>Digital coupons now account for ~3% of all coupon redemptions</li></ul>200 manufacturers distributed digital coupon offers in 1H 2010, up from 152 in 1H 2009<br />> 45 million Americans are now using digital coupons, up from 40 million in 2008<br />Characteristics of digital coupon users<br />Consumers with an average household income of $96,000 (annually)<br />33% of consumers with college degrees<br />Consumers who have an annual household income of $100,000 and who have college degrees are twice as likely to use digital coupons<br />
    5. 5. Digital Coupon Statistics & Myths<br /><ul><li>Estimates of 2009 growth range from 25% to 300% depending on definitions
    6. 6. “Internet” coupons: “print-at-home” coupons downloaded from the web
    7. 7. “Paperless” coupons: no paper involved; redeemed via loyalty card or mobile device
    8. 8. Myth #1: Digital coupons are rapidly replacing paper</li></ul>Fact: Digital coupons represent about3% of all redemptions, on the order of 70-80 million redemptions per year<br /><ul><li>Myth #2: Consumers will redeem digital coupons in supermarkets with cell phones or other mobile electronic devices</li></ul>Fact: In supermarkets, digital coupons are being redeemed via loyalty cards or other personal identifiers<br /><ul><li>Myth #3: No one is seeing any volume at all from digital coupons</li></ul> Fact: Most retailers are actively engaged with deploying or piloting digital coupon programs<br />
    9. 9. Benefits of Digital Couponing<br />A new way to deliver discounts to consumers<br />How, when and where they want to receive them<br />More convenient for consumers<br />No need to clip, save, remember, file, etc.<br />Reach a younger generation of consumers<br />60% of Cellfire’s users are under age 35<br />Faster reimbursements from manufacturers<br />Reduced processing time compared to paper coupons, fewer denials and mis-redemptions<br />Potentially more information available through digital coupon redemption compared to paper coupons<br />Page views of digital coupons (impressions)<br />“Clips” of digital coupons (interaction and selection)<br />Redemptions of digital coupons<br />Better for the environment (paperless)<br />Eliminates printing, shipping, and waste disposal of paper coupons<br />
    10. 10. Life Cycle of a Digital Coupon<br />Consumer<br />
    11. 11. Who’s Who in the Digital Coupon Market<br />Manufacturer<br />Content providers that bring digital coupon offers, manufacturer-focused <br />Integration with loyalty card or POS system,<br />retailer oriented, no offers<br />Retailer<br />
    12. 12. Safeway Website Implementation<br />Print-at-home<br />AOL Shortcuts<br />Cellfire<br />P&G e-savers<br />
    13. 13. How Does Digital Coupon Clearing Work?<br />No paper involved for coupons loaded onto loyalty cards or cell phones<br />Digital coupon publisher provides offer information to retailer and retail clearinghouse<br />Retailer provides redemption information to retail clearinghouse<br />Clearinghouse validates offers and generates invoices to manufacturers based on redemption files<br />Clearinghouse provides reporting back to retailer<br />
    14. 14. Benefits of Paper Clearing Process<br />Independent of both retailers and manufacturers<br />Well-understood & documented processes<br />Externally-audited processes (SAS 70 reports, ISO 9001 certification)<br />Detailed reporting<br />Able to handle huge volumes<br />Efficient and cost-effective<br />Established relationships throughout the process enable rapid resolution of disputes<br />
    15. 15. The Digital Coupon Clearing Process<br />Digital coupon publisher<br />Retailer<br />Manufacturer Agent<br />Sends offer codes<br />Sends invoices<br />Returns offer code status<br />Sends redemption files<br />Sends payments or denials<br />Validates redemption files<br />
    16. 16. Digital Coupon Reporting<br />
    17. 17. Shop ‘n Save Case Study<br /><ul><li>70-store chain based in western PA
    18. 18. Wholesale & coupon program agreement with SuperValu
    19. 19. Selected YOU Technology to implement digital coupon program
    20. 20. YOU Technology hosts the digital coupon website and therefore provides ProLogic with both the offer files and the redemption files
    21. 21. YOU Technology aggregates offers from other digital coupon providers including Cellfire, AOL Shortcuts, and NewsAmerica/SmartSource</li></li></ul><li>SuperValu/Shop ‘n Save Milestones<br />Sept 2009 Program launched with YOU Technology<br />Oct 2009 File formats for offer files and redemption files agreed upon<br />Nov 2009 ProLogic signs contract addendum with SuperValu around <br /> digital coupon clearing<br />Jan 2010 Reached agreement with NCH and CMS about EDI invoice <br /> formats<br />Feb 2010 Final testing completed and program moved into production<br />
    22. 22. Economics of Digital Coupons<br />No shipping or HTH fees for digital coupons<br />Fewer denials and issues with manufacturers?<br />Manufacturers continuing to pay the 8¢ per coupon, for the time being<br />Clearinghouse costs are a function of IT investments as opposed to facilities, labor and freight<br />Will mis-redemption and fraud increase or decrease?<br />Basket contents must match offer exactly<br />No potential for cashier override<br />

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