MOBILE WORKFLOW IN THE ENTERPRISE INAM HUSSAIN NATIONAL SALES MANAGER MOBILITY SOLUTIONS We’re right behind business

AGENDA The Changing Workforce Mobile Applications Mobility Growth Mobility Strategy Steps 1. Identifying business needs 2. Understanding the needs of your people 3. Build the business case 4. Device selection 5. Integrate into the business We’re right behind business

The Changing Workforce

Mobile Applications

Mobility Growth

Mobility Strategy Steps

1. Identifying business needs

2. Understanding the needs of your people

3. Build the business case

4. Device selection

5. Integrate into the business

We’re right behind business THE CHANGING WORKFORCE Proportion of workers that are tele-workers Source: Optus IP Index 2008

MOBILITY STRATEGY STEPS 5 4 3 2 1 Integrate into the business Identify the business needs Understand the needs of your people Build the business case Device selection We’re right behind business

MOBILITY STRATEGY STEPS 1 Identify the business needs We’re right behind business People What information do they need? What do they need it for? Processes How does the business operate? What processes are used? Technology What is currently in place? How will this inter-operate with your plans?

People

What information do they need?

What do they need it for?

Processes

How does the business operate?

What processes are used?

Technology

What is currently in place?

How will this inter-operate with your plans?

MOBILITY STRATEGY STEPS 2 Understand the needs of your people - Location requirements We’re right behind business  On site location Traveler out of office extensively Always at office Out of office occasionally Field Workers Sales Executives

Field Workers

Sales

Executives

MOBILITY STRATEGY STEPS 2 Understand the needs of your people - Mobile work styles We’re right behind business Alerts & Small Information  Email Messages Information Access Power Application Clipboard Forums Field Workers Sales Executives

Field Workers

Sales

Executives

MOBILITY STRATEGY STEPS 3 Build the business case We’re right behind business Ascertain the Investment Increased Revenue Cost Reduction Measure the gain

Ascertain the Investment

Increased Revenue

Cost Reduction

Measure the gain

MOBILITY STRATEGY STEPS 4 Device selection We’re right behind business Mobile Voice Smartphones Wireless Broadband Other

Mobile Voice

Smartphones

Wireless Broadband

Other

MOBILITY STRATEGY STEPS 5 Integrate into the business We’re right behind business Resources Change management Training Support Security Device management

Resources

Change management

Training

Support

Security

Device management

MOBILITY STRATEGY STEPS 5 4 3 2 1 Integrate into the business Identify the business needs Understand the needs of your people Build the business case Device selection We’re right behind business

THANK YOU We’re right behind business