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Implementing Enterprise Tools

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Case study presentation by Chris Lampard, Corporate Express, at Enterprise 2.0 Executive Forum 2009

Case study presentation by Chris Lampard, Corporate Express, at Enterprise 2.0 Executive Forum 2009

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Implementing Enterprise Tools Implementing Enterprise Tools Presentation Transcript

  • Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager
  • Business Requirements
    • Better engagement with our customers and suppliers
    • Replace ERP (Implementing SAP)
    • Rationalise business processes and tools
    • Leverage business communications
  • What we had
    • 75+ applications to manage business process
    • Static web pages
    • Discreet workflows
    • Poor communications between internal departments
    • 2 million+ documents on file servers
    • Limited search capabilities
  • What we did
    • Implement SAP Portal/ Payroll
    • Dynamic and integrated web content with other business applications
    • Introduce collaboration rooms
      • Break down barriers of communications
      • Knowledge and document sharing
      • Consistent procedures
      • Increase communication paths
  • Lessons learned
    • Data quality – start now, develop a plan
    • Lack of content owners
    • If you build it – they may come
      • Forums, meeting room use
    • Communication strategy
    • Change management strategy
    • Training and education – Pre and Post Go-live
  • Where we are going
    • Make it easier to do business with
    • Deliver the right information to the right person on the right device
    • Build on base portal to include other ERP functionality to assist in transition
    • Expose customer and supplier functionality to outsource business functions