Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager
Business Requirements <ul><li>Better engagement with our customers and suppliers </li></ul><ul><li>Replace ERP (Implementi...
What we had <ul><li>75+ applications to manage business process </li></ul><ul><li>Static web pages </li></ul><ul><li>Discr...
What we did <ul><li>Implement SAP Portal/ Payroll </li></ul><ul><li>Dynamic and integrated web content with other business...
Lessons learned <ul><li>Data quality – start now, develop a plan </li></ul><ul><li>Lack of content owners </li></ul><ul><l...
Where we are going <ul><li>Make it easier to do business with </li></ul><ul><li>Deliver the right information to the right...
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Implementing Enterprise Tools

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Case study presentation by Chris Lampard, Corporate Express, at Enterprise 2.0 Executive Forum 2009

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Implementing Enterprise Tools

  1. 1. Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager
  2. 2. Business Requirements <ul><li>Better engagement with our customers and suppliers </li></ul><ul><li>Replace ERP (Implementing SAP) </li></ul><ul><li>Rationalise business processes and tools </li></ul><ul><li>Leverage business communications </li></ul>
  3. 3. What we had <ul><li>75+ applications to manage business process </li></ul><ul><li>Static web pages </li></ul><ul><li>Discreet workflows </li></ul><ul><li>Poor communications between internal departments </li></ul><ul><li>2 million+ documents on file servers </li></ul><ul><li>Limited search capabilities </li></ul>
  4. 4. What we did <ul><li>Implement SAP Portal/ Payroll </li></ul><ul><li>Dynamic and integrated web content with other business applications </li></ul><ul><li>Introduce collaboration rooms </li></ul><ul><ul><li>Break down barriers of communications </li></ul></ul><ul><ul><li>Knowledge and document sharing </li></ul></ul><ul><ul><li>Consistent procedures </li></ul></ul><ul><ul><li>Increase communication paths </li></ul></ul>
  5. 5. Lessons learned <ul><li>Data quality – start now, develop a plan </li></ul><ul><li>Lack of content owners </li></ul><ul><li>If you build it – they may come </li></ul><ul><ul><li>Forums, meeting room use </li></ul></ul><ul><li>Communication strategy </li></ul><ul><li>Change management strategy </li></ul><ul><li>Training and education – Pre and Post Go-live </li></ul>
  6. 6. Where we are going <ul><li>Make it easier to do business with </li></ul><ul><li>Deliver the right information to the right person on the right device </li></ul><ul><li>Build on base portal to include other ERP functionality to assist in transition </li></ul><ul><li>Expose customer and supplier functionality to outsource business functions </li></ul>

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