Implementing Enterprise Tools Chris Lampard Business Technology Consulting Manager

Business Requirements Better engagement with our customers and suppliers Replace ERP (Implementing SAP) Rationalise business processes and tools Leverage business communications

Better engagement with our customers and suppliers

Replace ERP (Implementing SAP)

Rationalise business processes and tools

Leverage business communications

What we had 75+ applications to manage business process Static web pages Discreet workflows Poor communications between internal departments 2 million+ documents on file servers Limited search capabilities

75+ applications to manage business process

Static web pages

Discreet workflows

Poor communications between internal departments

2 million+ documents on file servers

Limited search capabilities

What we did Implement SAP Portal/ Payroll Dynamic and integrated web content with other business applications Introduce collaboration rooms Break down barriers of communications Knowledge and document sharing Consistent procedures Increase communication paths

Implement SAP Portal/ Payroll

Dynamic and integrated web content with other business applications

Introduce collaboration rooms

Break down barriers of communications

Knowledge and document sharing

Consistent procedures

Increase communication paths

Lessons learned Data quality – start now, develop a plan Lack of content owners If you build it – they may come Forums, meeting room use Communication strategy Change management strategy Training and education – Pre and Post Go-live

Data quality – start now, develop a plan

Lack of content owners

If you build it – they may come

Forums, meeting room use

Communication strategy

Change management strategy

Training and education – Pre and Post Go-live

Where we are going Make it easier to do business with Deliver the right information to the right person on the right device Build on base portal to include other ERP functionality to assist in transition Expose customer and supplier functionality to outsource business functions

Make it easier to do business with

Deliver the right information to the right person on the right device

Build on base portal to include other ERP functionality to assist in transition

Expose customer and supplier functionality to outsource business functions