Manufacturer of high end dental equipment, revolutionized the industry by providing replaceable turbines for handsets.
Largest independent group of mobile technicians in North America.
With a large array of parts and connectors, it can be difficult for the technicians to have the necessary information available for all combinations.
Were pushing out catalogs and instructions to technicians via email, but this was not working. Information was lost, and no collaboration was available to share best practices, ask questions, etc.
Created knowledge bases for effective information sharing.
Information is now searchable
Technicians can reach out to one another
Provide better quality of service
Enterprise 2.0 Leader Social Networking connected with Collaboration Simple & integrated user experience drives adoption Strategic implementation track record Rapid deployment, Software as a Service Customizable & Extensible Platform
When times are tough, woe to the business that underfunds to support growth as competitors charge ahead -- Forrester Social Software and Social Networking is a Top 10 Strategic Technology for 2009 -- Gartner
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