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Business Etiquette

Business Etiquette






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    Business Etiquette Business Etiquette Presentation Transcript

    • Business Etiquette A HANDS ON APPROACH
    • Etiquette
      • What is etiquette?
        • Conventional rules of social behaviour or professional conduct.
      • Why study it?
        • To become one with the organization.
        • To be more successful.
        • To have better interpersonal relationships.
    • Etiquette
      • It covers a very broad spectrum of activities
      • People who have proper etiquette move up the ladder faster and get rewarded better
      • Lets now take a look at various real life situations and see how well we are prepared in etiquette terms to succeed
    • Etiquette
      • “Without question, etiquette affects a company’s bottom line.
      • Within a company, employees are motivated to do their best when the environment they work in is supportive of them; when they feel acknowledged, recognized and valued.
    • Etiquette
      • “In climbing the slippery ladder of success, people have to recognize that they will never get promoted if their bosses and customers don’t see them as looking and acting the part,”
    • Etiquette
      • “Problems that have occurred relative to business etiquette, in many ways, are problems companies have created. When a company announces Friday as casual day, they need to not only attach a policy explaining what casual really means, but enforce that policy,”
    • Etiquette
      • As your career progresses, you develop skills which are respected and expected -- professional etiquette!
      • Professional etiquette builds leadership, quality, business and careers. It refines skills needed for exceptional service.
      • Whether you are a seasoned executive or just starting out, a seminar in professional etiquette will help you.
    • Etiquette
      • Without etiquette, you limit your potential, risk your image, jeopardize relationships that are fundamental to business success. Etiquette Pays Off!
      • Formerly perceived as soft skills, busy, result -oriented professionals have found that professional etiquette influences their success because it:
    • Etiquette
      • Differentiates them in a competitive market.
      • Honors commitments to quality and excellence.
      • Enables them to be confident in a variety of settings with a variety of people
      • Modifies distracting behaviors and develops admired conduct.
    • Meeting for the first time
      • How do you meet a person? What is the greeting?
        • Casually?
        • Friendly manner
        • Professionally- pleased to meet you!!
      • The opening - What is it? How do you remember names?
      • The handshake? How?
    • Meeting for the first time
      • Exchanging visiting cards. Proffer yours first and ask for one in return.
      • Study the card and then put it in your pocket (why should we do this)
      • Learn the art of conversation to facilitate a smooth opening. (Read newspapers, talk of the weather, any current topic, etc. - but keep asking questions.Don’t give opinions until you are asked.
    • Introducing
      • When you introduce somebody, please enunciate the name clearly.
      • Always add the designation and your relationship with the person.
      • Do not forget to introduce the other person to your partner.
      • Tactfully, suggest that they exchange cards if that is possible.
    • Introducing
      • Understand why you are getting the two of them together.
      • Understand that there will be some tentativeness between two newly introduced people. Do your best to minimize it.
      • At a professional level steer the conversation in the direction you want - otherwise it meanders.
    • Introducing
      • At all times maintain eye contact with the person to whom you are talking
      • Respond to the introduction appropriately - Glad to meet you, how do you do, etc.
      • Always stand when you are being introduced and lean forward attentively.
    • Dressing
      • How should you dress for a day in the office?
      • Good, clean, sober coloured shirt with matching trousers. No flamboyant colours.
      • Wear a sober tie. Socks with elastic not loosened. And shoes shined properly.
      • What you wear and how says a lot about you. People can make out.
    • Dressing
      • For formal occasions - wear a suit.In some companies, a blazer will do. If you are not sure - ASK. It is terrible to land up and find yourself inappropriately dressed.
      • Your clothes should be properly ironed and you must take care of your own grooming. We are constantly working with people and also being observed.
    • Dressing
      • Your appearance is non verbal communication at its best.
      • It is also a personal advertisement. Equally important is what you wear and how you wear it. Always use a deo and after shave.
      • It reflects self confidence or the lack of it.
      • Do not wear sandals, chappals to the office or a formal occasion.
    • Dressing - Ladies
      • Good salwar kameez, jacket suits or sarees.
      • You should dress to appear smart and not sloppy. And not to attract attention.Also dressing in college is different from dressing in an organization.
      • Do not overdo make up. In fact, the clean, freshly scrubbed look is the best. Avoid loud colours of lipstick, nail paint, etc.
    • Dressing - Ladies
      • Avoid anything semi transparent or diaphanous. It sends all the wrong signals.
      • Learn to carry yourself well. In a corporate setting, over friendliness can easily be mistaken. Wear a light perfume.
      • Go easy on the accessories - you have come to work and not to a fashion show. They have hired you and not a mannequin
    • Meetings
      • Meetings are seen as effective when
      • The purpose of the meeting is made clear beforehand
      • Participants come to the meeting prepared
      • The agenda items and time budgeted for each item are not seen as a ‘moveable feast.’
    • Meetings
      • Contributions are limited to those which are useful and relevant
      • Attendance is restricted to people affected by the issues being discussed
      • All relevant information is at hand
      • The objectives of the meetings are seen to be achieved
      • Where appropriate decisions are made and actions initiated.
    • Meetings
      • Meetings are ineffective
      • When they appear to have no real purpose
      • Make straight forward issues complicated
      • Last too long
      • Provide a platform for the talkative
      • Delays decisions and actions
    • Making Meetings Work
      • Meetings can be an effective means of communicating to a group
      • Improving quality of decisions
      • Providing a forum for structured discussion
      • Decide if at all a meeting is necessary
      • Establish a purpose
      • What are you trying to achieve by having a meeting
    • Making Meetings Work
      • What action needs to be initiated
      • Prepare an agenda. Include only relevant items
      • Prioritize order of importance. Group together related items.
      • This is not fun.Only contribute when you have something worthwhile to say. Otherwise keep listening & learning.
    • Telephone Manners
      • A hello is just NOT okay. Announce who is speaking to the other person
      • Simple telephone courtsies get you more mileage than if you banged the phone down after the conversation.
      • Remember, please, thank you, could you, etc. all add up to success.
    • Telephone Manners
      • Never shout over the telephone.
      • If the line is bad, say that you’ll call back later.
      • Follow the “KISS” formula on the telephone - “Keep It Short & Simple”
      • If necessary follow up with a written communication.