Business Etiquette


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Business Etiquette

  1. 1. Business Etiquette A HANDS ON APPROACH
  2. 2. Etiquette <ul><li>What is etiquette? </li></ul><ul><ul><li>Conventional rules of social behaviour or professional conduct. </li></ul></ul><ul><li>Why study it? </li></ul><ul><ul><li>To become one with the organization. </li></ul></ul><ul><ul><li>To be more successful. </li></ul></ul><ul><ul><li>To have better interpersonal relationships. </li></ul></ul>
  3. 3. Etiquette <ul><li>It covers a very broad spectrum of activities </li></ul><ul><li>People who have proper etiquette move up the ladder faster and get rewarded better </li></ul><ul><li>Lets now take a look at various real life situations and see how well we are prepared in etiquette terms to succeed </li></ul>
  4. 4. Etiquette <ul><li>“Without question, etiquette affects a company’s bottom line. </li></ul><ul><li>Within a company, employees are motivated to do their best when the environment they work in is supportive of them; when they feel acknowledged, recognized and valued. </li></ul>
  5. 5. Etiquette <ul><li>“In climbing the slippery ladder of success, people have to recognize that they will never get promoted if their bosses and customers don’t see them as looking and acting the part,” </li></ul>
  6. 6. Etiquette <ul><li>“Problems that have occurred relative to business etiquette, in many ways, are problems companies have created. When a company announces Friday as casual day, they need to not only attach a policy explaining what casual really means, but enforce that policy,” </li></ul>
  7. 7. Etiquette <ul><li>As your career progresses, you develop skills which are respected and expected -- professional etiquette! </li></ul><ul><li>Professional etiquette builds leadership, quality, business and careers. It refines skills needed for exceptional service. </li></ul><ul><li>Whether you are a seasoned executive or just starting out, a seminar in professional etiquette will help you. </li></ul>
  8. 8. Etiquette <ul><li>Without etiquette, you limit your potential, risk your image, jeopardize relationships that are fundamental to business success. Etiquette Pays Off! </li></ul><ul><li>Formerly perceived as soft skills, busy, result -oriented professionals have found that professional etiquette influences their success because it: </li></ul>
  9. 9. Etiquette <ul><li>Differentiates them in a competitive market. </li></ul><ul><li>Honors commitments to quality and excellence. </li></ul><ul><li>Enables them to be confident in a variety of settings with a variety of people </li></ul><ul><li>Modifies distracting behaviors and develops admired conduct. </li></ul>
  10. 10. Meeting for the first time <ul><li>How do you meet a person? What is the greeting? </li></ul><ul><ul><li>Casually? </li></ul></ul><ul><ul><li>Friendly manner </li></ul></ul><ul><ul><li>Professionally- pleased to meet you!! </li></ul></ul><ul><li>The opening - What is it? How do you remember names? </li></ul><ul><li>The handshake? How? </li></ul>
  11. 11. Meeting for the first time <ul><li>Exchanging visiting cards. Proffer yours first and ask for one in return. </li></ul><ul><li>Study the card and then put it in your pocket (why should we do this) </li></ul><ul><li>Learn the art of conversation to facilitate a smooth opening. (Read newspapers, talk of the weather, any current topic, etc. - but keep asking questions.Don’t give opinions until you are asked. </li></ul>
  12. 12. Introducing <ul><li>When you introduce somebody, please enunciate the name clearly. </li></ul><ul><li>Always add the designation and your relationship with the person. </li></ul><ul><li>Do not forget to introduce the other person to your partner. </li></ul><ul><li>Tactfully, suggest that they exchange cards if that is possible. </li></ul>
  13. 13. Introducing <ul><li>Understand why you are getting the two of them together. </li></ul><ul><li>Understand that there will be some tentativeness between two newly introduced people. Do your best to minimize it. </li></ul><ul><li>At a professional level steer the conversation in the direction you want - otherwise it meanders. </li></ul>
  14. 14. Introducing <ul><li>At all times maintain eye contact with the person to whom you are talking </li></ul><ul><li>Respond to the introduction appropriately - Glad to meet you, how do you do, etc. </li></ul><ul><li>Always stand when you are being introduced and lean forward attentively. </li></ul>
  15. 15. Dressing <ul><li>How should you dress for a day in the office? </li></ul><ul><li>Good, clean, sober coloured shirt with matching trousers. No flamboyant colours. </li></ul><ul><li>Wear a sober tie. Socks with elastic not loosened. And shoes shined properly. </li></ul><ul><li>What you wear and how says a lot about you. People can make out. </li></ul>
  16. 16. Dressing <ul><li>For formal occasions - wear a suit.In some companies, a blazer will do. If you are not sure - ASK. It is terrible to land up and find yourself inappropriately dressed. </li></ul><ul><li>Your clothes should be properly ironed and you must take care of your own grooming. We are constantly working with people and also being observed. </li></ul>
  17. 17. Dressing <ul><li>Your appearance is non verbal communication at its best. </li></ul><ul><li>It is also a personal advertisement. Equally important is what you wear and how you wear it. Always use a deo and after shave. </li></ul><ul><li>It reflects self confidence or the lack of it. </li></ul><ul><li>Do not wear sandals, chappals to the office or a formal occasion. </li></ul>
  18. 18. Dressing - Ladies <ul><li>Good salwar kameez, jacket suits or sarees. </li></ul><ul><li>You should dress to appear smart and not sloppy. And not to attract attention.Also dressing in college is different from dressing in an organization. </li></ul><ul><li>Do not overdo make up. In fact, the clean, freshly scrubbed look is the best. Avoid loud colours of lipstick, nail paint, etc. </li></ul>
  19. 19. Dressing - Ladies <ul><li>Avoid anything semi transparent or diaphanous. It sends all the wrong signals. </li></ul><ul><li>Learn to carry yourself well. In a corporate setting, over friendliness can easily be mistaken. Wear a light perfume. </li></ul><ul><li>Go easy on the accessories - you have come to work and not to a fashion show. They have hired you and not a mannequin </li></ul>
  20. 20. Meetings <ul><li>Meetings are seen as effective when </li></ul><ul><li>The purpose of the meeting is made clear beforehand </li></ul><ul><li>Participants come to the meeting prepared </li></ul><ul><li>The agenda items and time budgeted for each item are not seen as a ‘moveable feast.’ </li></ul>
  21. 21. Meetings <ul><li>Contributions are limited to those which are useful and relevant </li></ul><ul><li>Attendance is restricted to people affected by the issues being discussed </li></ul><ul><li>All relevant information is at hand </li></ul><ul><li>The objectives of the meetings are seen to be achieved </li></ul><ul><li>Where appropriate decisions are made and actions initiated. </li></ul>
  22. 22. Meetings <ul><li>Meetings are ineffective </li></ul><ul><li>When they appear to have no real purpose </li></ul><ul><li>Make straight forward issues complicated </li></ul><ul><li>Last too long </li></ul><ul><li>Provide a platform for the talkative </li></ul><ul><li>Delays decisions and actions </li></ul>
  23. 23. Making Meetings Work <ul><li>Meetings can be an effective means of communicating to a group </li></ul><ul><li>Improving quality of decisions </li></ul><ul><li>Providing a forum for structured discussion </li></ul><ul><li>Decide if at all a meeting is necessary </li></ul><ul><li>Establish a purpose </li></ul><ul><li>What are you trying to achieve by having a meeting </li></ul>
  24. 24. Making Meetings Work <ul><li>What action needs to be initiated </li></ul><ul><li>Prepare an agenda. Include only relevant items </li></ul><ul><li>Prioritize order of importance. Group together related items. </li></ul><ul><li>This is not fun.Only contribute when you have something worthwhile to say. Otherwise keep listening & learning. </li></ul>
  25. 25. Telephone Manners <ul><li>A hello is just NOT okay. Announce who is speaking to the other person </li></ul><ul><li>Simple telephone courtsies get you more mileage than if you banged the phone down after the conversation. </li></ul><ul><li>Remember, please, thank you, could you, etc. all add up to success. </li></ul>
  26. 26. Telephone Manners <ul><li>Never shout over the telephone. </li></ul><ul><li>If the line is bad, say that you’ll call back later. </li></ul><ul><li>Follow the “KISS” formula on the telephone - “Keep It Short & Simple” </li></ul><ul><li>If necessary follow up with a written communication. </li></ul>