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Key Architectural Aspects of a Enterprise Mobility Solution

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  • 1. Understanding the Key Aspects of Enterprise Mobility Solutions roshan [at] mindstix.com
  • 2. About…
    • So! You are ready to kick-off your next big Enterprise Mobility initiative…
    • This presentation highlights key questions to be considered when building robust enterprise mobility applications.
    • Answering these questions will help you validate if your solution is really enterprise ready.
    • Help you make the right decisions about your technology architecture and solutions partners .
    • Before you jump the gun, consider this…
  • 3. Platforms! Platforms!
    • To achieve a significant market adoption, your solution needs to target at least 4-5 platforms:
      • iPhone
      • Android
      • Blackberry
      • Windows Mobile
      • Perhaps, Symbian too
    • Are you going to engineer for all?
  • 4. Platform Challenge
    • Each platform lifecycle would include:
      • Design > Develop > QA > Deploy > Support
    • How easy is it to find the right engineering talent for each platform and orchestrate these teams?
    • 5X engineering costs? 5X time to “go live”?
    • Isn’t it more effective to adopt cross-platform architecture and significantly reduce the effort and time-to-market? Yet, achieve the rich experience of native mobile apps…
  • 5. Device Marketplace!
    • New device models in the market at a phenomenal pace!
    • Varied feature capabilities, display resolutions, storage, interactions, performance.
    • Will your enterprise mobile app seamlessly work in such a fragmented marketplace?
    • How will you ensure that your app investments work on future /upcoming devices?
    • How will you test your app against such a wide market of devices?
  • 6. Usability!
    • Much smaller form factors.
    • Fragmented form factors: Tablets, Smartphones (4-inch to 10-inch).
    • Multiple interaction models: Touch, Swipe, Keypad.
    • Much lower attention span.
    • Naturally, a great mobile User Experience is harder to get right!
    • Users expect that “Wow” factor in your enterprise mobile apps today.
  • 7. Usability!
    • Conventional UX models of desktop and web applications do not directly apply.
    • Is your UI simple and action-oriented?
    • Does your usability team have expertise in mobile UX?
    • Can your mobility team rapidly mock mobile interfaces so you have a better sense of your product?
  • 8. Mobile Security
    • Can I rapidly integrate my mobile app with the enterprise authentication mechanisms:
      • Oracle Virtual Directory / LDAP / AD
      • Single-SignOn (SSO)
    • Do I have the plumbing to support multiple user roles and RBAC (Role-based Access Control)?
    • Does my mobile app save data in a tamper-proof encrypted store on the mobile device?
    • Secure communication with backend Web Services?
  • 9. Enterprise Integration
    • Enterprise Mobility solutions are not point-solutions!
    • Solutions have to integrate with a fairly complex 800-pound gorilla: The legacy enterprise IT eco-system.
    • Mobile solutions have to co-exist and ride of top of your enterprise IT infrastructure.
    • Does your team have expertise in both, mobile clients platforms & enterprise backend?
  • 10. Enterprise Integration
    • Have you considered these few likely integration points:
      • SOA / ESB Infrastructure
      • Enterprise Directory Services
      • Enterprise Web-Applications
      • Cloud Services / Cloud APIs
      • Reporting / Analytics / Monitoring Services
      • Enterprise ITES Services
      • Security Policy Managers
  • 11. Offline Access
    • When was the last time you complained of your mobile carrier dropping calls?
    • Is my enterprise mobile app usable and responsive if:
      • Network connectivity is absent? (15-hr Flight?)
      • Network latency is very high?
      • Network bandwidth is limited?
    • Is the app architected to behave intelligently between online vs offline scenarios?
  • 12. Synchronization
    • How does the on-device app stay synchronized with the enterprise backend?
    • Are you re-inventing the synchronization mechanism for each app from scratch?
    • Is the sync-mechanism incremental?
    • Is the sync-optimized to reduce the amount of battery consumption and bandwidth consumption?
    • In case of collaborative mobile apps, how does the sync mechanism deal with concurrent-updates by multiple users?
  • 13. Mobile > Cloud Integration
    • Too slow to get past enterprise-IT hurdles to make your app a reality?
    • Can you be much more agile and move mobility infrastructure to the cloud?
    • Why reinvent? Leverage cloud services:
      • Queueing
      • Caching
      • Storage
      • Content Delivery
  • 14. Mobile > Cloud Integration
    • How well does your mobility backend infrastructure scale?
    • Does the team have the cloud expertise to integrate with Cloud APIs:
      • SalesForce
      • OAuth
      • Paypal
      • Social Media APIs
  • 15. Adoption and the “Wow” Factor!
    • Most mobile users have experienced rich apps from public app stores. Users have exposure to consumer-friendly social media.
    • Users expect that same experience to be extended to enterprise mobile apps today!
    • “ Rich experience”, “Sharing” and “Collaboration” are no longer alien concepts in the enterprise domain.
  • 16. Adoption and the “Wow” Factor!
    • Where is the “wow” factor?
      • Interactive charts and graphs
      • Real-time data streams to mobile apps
      • Rich dashboards
      • Real-time notifications
      • Real-time collaboration capabilities
      • Employees sharing mobile apps with peers (analogous to a social-sharing model) – Increasing app adoption in your enterprise.
  • 17. Support Systems
    • Launching your enterprise mobile applications is half the battle!
    • What is the support eco-system for this?
    • Can uses raise support tickets from the application itself to the Enterprise IT support?
    • Do you have the backend L1-L5 support workflow in place for your mobile app?
  • 18. Application Analytics
    • Do you need to embed in-app analytics?
    • Will these analytics help you track user behavior & improvise the mobile UI experience?
    • Will these analytics help you track the real ROI of your mobility solution?
    • Do you have dashboards / reports to view these analytics?
  • 19. Application Analytics
    • Some analytics you may want to track:
      • How are users interacting with the app UI?
      • Which screens users spend the most time on?
      • Which screens do users feel stuck?
      • What is the average latency to pull new data into the mobile app?
  • 20. Testability
    • How can you test across a large number of scenarios:
      • Variety of carrier networks
      • Large number of devices
      • Varying network conditions
      • Various security vulnerabilities
    • Load testing the mobile backend infrastructure before you roll to production?
    • Does your solution provider offer expertise in mobility testing?
  • 21. Summary…
    • Look at your larger eco-system! Not just a point mobile solution.
    • What is your net-ROI?
    • Rapidly prototype your mobile user experience.
    • Ensure that your technology architecture is cross-platform and future-proof.
    • Ensure you ability to track, analyze and measure mobile applications on the field.
  • 22. Enterprise Mobility @Mindstix SOA Integration Cloud Integration Cross-platform Apps Scalability Cloud-ready Mobility Understanding Business Mobility Needs Mobile Product Conceptualization Thinking-hat & Innovation in Mobility Mobile User Experience Design iPhone / Android Blackberry / WinMo HTML 5 Standards Compliant Apps Cross-Platform Hybrid Mobile Apps Mobile Testing Innovation Architecture Integration Delivery Enterprise Mobility @Mindstix
  • 23. Executive Team ……………………………………… ..…… Roshan Kulkarni Pune, India roshan [at] mindstix.com ……………………………………… ..…… Dinesh Brid Pune, India dinesh [at] mindstix.com ……………………………………… ..…… Contact us We’d love your feedback @ +1 650 331 1141 Strategic Advisors ……………………………………… ..… Arvind Narain San Francisco, U.S.A. …………………… ………………… ..…… Kshama Grandhi Stockholm, Sweden ……………………………………… ..……