Question Box lets you build a hotline connection to any population – quickly and in a budget-conscious manner
How Question Box Works: Creating a positive experience with responsive government and civil societyUser pushes button, asks question in local language. Live Agent looks upinformation, translates answer into local language. Citizen served from place of residence.Valuable information gathered for Program on citizen needs. Agent is employee of yourProgram.
All Question Boxes use GSM mobile phone SIM card to make calls.SOLAR Option, for off-grid
Why is a Question Box Hotline Useful?• Your Program needs to know information from Citizens• Citizens need to know information from your Program
CONNECT with 1 billion illiterate Works in MOST SECTORSHEALTH EDUCATION AGRICULTURE CLIMATE VOTING
Example:Programneeds information from Citizens Rural Development Department Question Box Department sends Rural Citizens Report focused response to Needs to Department affected community
Example: Citizens need to know information from the Department Agriculture Question Assistance Program Box Targeted expert adviceFarmers Affected byClimate Change requiresupport
Reach Communities without Staff on Ground Central Office QB QB QBwww.questionbox.org
Example Uses of Question Box• Providing information about rural communities toyour Program (surveys & citizen reporting)• Citizens receive information regarding Rights and Programs – qualifying and enrolling• Direct connection to Program Experts• Other affairs of interest to the Program
Connecting Schools Question Box National Intern Exchange of Ind (NIXI) – sponso program to brin educational resources to underprivileged children in grea Pune.
Uganda• In Uganda, we used community agents with mobile phones• These agent circulated as the point person for the expert hotline.• This model works in dispersed populations• Over time, the agents become educated about the topics, pushing learning from experts into communities
Question Box Call Track SoftwareKeeps track of all calls, provides useful data on needs and Program work.
Who Administers the Hotline? 3 Options:• Government Ministry• Non-Governmental Organization• Question Box
What Question Box Provides:• Set up& customize hotline system –Hardware –Software –Guides• Train call agent personnel• If desired: Run the hotline service
Question Box Background• Founded in 2007 as a US-registered National Internet Exchange of India 501(c)3 NGO (NIXI); Europe Asia Business School;• Question Box featured in leading NIIT; Grameen Foundation on a Bill & publications worldwide, including: Melinda Gates Foundation project; & – New York Times other organizations – Times of India (orphanage, agriculture, health, etc.) – Deutsche Welle – BBC • Thousands (1000s) of Questions – UK Telegraph Answered – Indian Express – Harvard Business Review online – UK Guardian – New Scientist• Past project partners include
Question Box BenefitsResearch Educate Help Question Box is a tool to: Research rural populations needs.Educate rural populations, and provide critical, requested Help.
Question Box can help your Program better serve difficult-to-reach citizens.Rose ShumanOpen Mind – Question Box1158 26th Street, #267Santa Monica, CA 90401 USAfirstname.lastname@example.org