ISSUE ONE | SPRING ‘09
Making it through the recession.
Digital Top of the Pops.
UK takes lessons from Obama.
Change in a tough climate.
Marketing with a Chinese accent.
Changing the rules in Washington.
Taking PR back to its roots.
Green top ten.

Colin Byrne CEO, UK & Europe
Hauling out his
boxes of vinyl
and arranging
the pretty
sleeves around
the floor.
And David Liu, Managing Director of
As a guy whose first foray into Know about The Lipstick Index?
Weber Shandwick China and recently
As we marketers wrestle with the second
media was publishing a punk named as that country’s top public
downturn of the decade, can we learn
music fanzine, and who still relations professional, gives his insights
anything from The Great Depression?
secretly hauls out his boxes of into marketing in the ‘Middle Kingdom’.
Check out Leo Rayman’s history lesson
within.
vinyl and arranges all those
Just some insights and opinions from
pretty sleeves around the floor, leading communications professionals
Our Digital Chief Creative Officer James
I hope you are as taken with across our 79-country network. Enjoy.
Warren continues the pop picking theme
with his digital top of the pops. ABC’s
blatant nostalgia of the cover
Now where did I put that Buzzcocks CD?
‘The Look of Love’? Ah.
of our new e-magazine as I was.
Our London-based Labour and
Conservative public affairs experts
Luke Akehurst and Tara Hamilton-Miller
look at the battle in British politics to
learn the digital lessons of the Obama
election campaign.

Leo Rayman EMEA Insight & Planning Director
The Recession Dupree’s genius was to focus on
radio, the exciting new technology
of the 1930s. His new strategy was
Survival Guide. the ‘Soap Opera’.
In a recession people change the way they
PIMS shows that over the length of a
Dupree’s genius was to focus on radio,
Times are tough. There is McKinsey&Co argue that the two biggest
5 RULES FOR RECESSION SURVIVAL
buy. They take more time to research their
recession and most significantly during a
the exciting new technology of the 1930s.
managerial mistakes in recessions are first;
pressure to cut communications purchase decisions. We know that people
recovery, those who maintain or increase
His new strategy was the ‘Soap Opera’.
being surprised by the severity of the
spend. What should people 1. Cut, but cut less than competitors.
are less and less trusting of official sources
their spend see higher returns. There is a
He knew consumers still needed to wash
downturn, and second; being caught
working in Marketing and of information and increasingly reliant on
very strong link between share of voice and
their clothes, whatever the economic
unawares by the recovery. So it seems wise
2. Design campaigns to build fame
informed friends or even strangers online.
share of market. The trick when cutting
climate, so the first foray into branded
to look back for any clues on what we
Communications do to ensure and talkability.
Brands that focus their campaigns on fame
budgets is to cut less than your
content was born. ‘Ma Perkins’ sponsored
should do in the present day. Problem is,
their brands survive the and generating talkability enjoy the
competitors, thereby stealing market share
by Oxydol, launched in 1933. By 1939,
very few were working in the same types
3. Use digital technology to amplify
downturn? biggest positive profit impact in difficult
from them.
P&G was sponsoring 21 radio programmes,
of job in the recessions of 1974, 1980 or
the story others tell about you.
times.
virtually doubling its radio spend every two
1991 – there’s just not that much relevant
Value and values
years during the depression.
experience to draw on.
4. Insulate yourself through the power
Social Advocacy
During tough times something called
of emotional branding.
We call these fame-building strategies
‘value’ becomes even more important.
Nimble and astute
So let me transport you for a moment to
Social Advocacy. They are designed to
Sometimes that’s the same as price but
Recessions accelerate changes that are
the American Midwest during the Great
5. Be bold, resilient and adaptable.
increase the number and volume of people
very often it isn’t. ALDI and Wal-Mart are
already taking place. We need to be
Depression. Picture long lines of
talking about your brand. The techniques
having a good recession and low prices do
nimble and astute enough to spot the
unemployed men queuing at soup
are relatively simple; first you need a good
help increase their footfall. Other brands
patterns amongst the chaos and take
kitchens; others are wandering from town
story well-told. Second, make use of digital
survive in different ways, by emphasising
advantage of them. 2009 is 150 years
to town searching desperately for work.
technology to allow easy sharing of your
their emotional values. People turn to
since the publication of The Origin of
With panic on Wall Street and declining
story. Finally, identify the important
companies and organisations they trust.
the Species. Darwin showed that species
sales it would take a brave manager to
communities with which you need to make
Longstanding, predictable brands that
survive when they are robust enough to
resist pressure from shareholders to cut
contact and reach out to them.
assure quality can be a recession-weary
survive challenging environments but
marketing budgets and scale back on
customer’s best friend. During the
also adaptable enough to evolve. This is
advertising and public relations. What
In conclusion remember that whilst the
recession of the 1990s, De Beers observed
the simple answer to recession survival:
would you do? Would you do what
economic environment can look pretty
that consumers were falling back on the
be tough but be prepared to change.
Richard Dupree, President of P&G, did?
nasty, not every category suffers. People
things they felt were most important;
He spotted a new opportunity and seized
will still need to feed their cats for
family, friendships and love. Their famous
In recessions, clients are forced to cut
it with bravery. In fact, P&G have been
example. Things will change; the latest IMF
‘Shadows’ campaign linked De Beers with
expenditure. I’m not arguing that this is
doing the same thing in every recession
forecasts predict a return to GDP growth in
love, family and romance. Sales rose by an
always the wrong course of action. The real
ever since.
most markets by 2010. In the meantime,
annual average of 8% over three years.
question is over what you cut and by how
just remember the Dodo.
much. Detailed and longstanding research
from the Profit Impact of Market Strategy
(PIMS) study has analysed the impact on
long-term performance of cutting budgets.

James Warren Chief Creative Officer, Digital
Now That’s What Don’t fall into the
trap of developing
digital campaigns
I Call Digital. at the expense of
traditional channels.
assets you have to turn into relevant
Here are Weber Shandwick’s Leader of the Pack The Shangri-Las Never Gonna Give You Up Rick Astley Fake Tales Of San Francisco Groove is in the Heart Deee-Lite
Content that will appeal and add value to
Facebook is the undisputed King of the Don’t fall into the trap of developing Arctic Monkeys At the heart of every successful
top pop picks for success in the conversations identified at stage one
social networks. Yes, yes, I know Facebook digital campaigns at the expense of The second generation of digital spam is communications campaign lies a story. The
(please note in this instance ‘content’ may
the digital hit parade this is so very ‘2007’ but its continued, traditional channels. Weber Shandwick’s upon us. Unscrupulous marketers are concept of storytelling as a critical
just be one half of a conversation). The
summer. It’s an eclectic relentless accumulation of users and inline communications approach dictates already being social online on behalf of marketing asset is not a new one, but the
third stage is then about Connecting your
functionality has set it apart as the major that in order to truly influence you should their clients. The manipulation of crowd- ability within the digital realm to reach and
selection, mixed for your aural content with those people having the
player in the 2009 attention stakes. Slowly deliver consistent and engaging content sourced news results, brand-sitting on interact with your audience directly clearly
pleasure by resident digital conversations and incorporates search,
but surely Facebook has become an across multiple media. If your online lifestreams, ghosted blogs… the potential amplifies the effectiveness of a compelling
tagging, crowd-sourcing and so on. The
jockey James Warren. operating system in its own right, with communications do not directly reflect or channels are almost infinite. The narrative. There is both an art and a
final stage, Community, ensures that you
messaging, entertainment and self- build on your offline messages and activity authenticity of conversational marketing science to storytelling, something Weber
are amplifying the output of the previous
publishing tools all embedded. All that’s then you are passing up a significant will continue to be questioned during Shandwick understands. And of course the
three stages within relevant communities.
missing is the ability to email and instant opportunity to create a truly impactful 2009, with plenty of agencies prepared to creation of a consistent and relevant story
message to and from non-Facebook campaign. Media and experiential activity engage in degrees of subterfuge to win requires you to understand how your
Holding Out For a Hero Bonnie Tyler
contacts. As soon as this hotly-anticipated help drive activity online. Aligning the business. Weber Shandwick’s advice? Do it target audience is influenced, who your
Finally, as a rousing finale, the Weber
functionality is introduced, Facebook planning and execution of online and yourself. We can help you create an potential advocates are, where they are
Shandwick guide to successful online
becomes an entirely new and compelling offline activity into an inline programme internal structure and process that allows and what they’re talking about.
marketing can be condensed to three
proposition – and a marketer’s dream. will ensure you maximise the results you to plan and execute effectively.
key elements. Be active. Be everywhere.
achievable and – crucially – maximise your Easy The Commodores
Be nice.
My Generation The Who ROI. The Look of Love ABC At first glance (and, in some instances,
The myth that digital activity is only second and third glances) the digital
The role of search in directing those
suitable for reaching young audiences still Orinoco Flow Enya individuals looking for information to relevant landscape can appear to be highly
Twitter has been the media’s digital poster
persists, in the face of considerable content is clearly hugely significant as far as complex and unnavigable. In reality, a
boy in early 2009, with the resulting rush of
evidence to the contrary. Online and digital marketing is concerned. What is less small amount of experience allied to some
mobile channels have the ability to reach new subscribers mirroring Facebook’s clear is the extent to which communicators powerful analytic tools makes making
everyone, irrespective of their age or social ascent into the public’s consciousness. And consider (or even understand) the role of sense of the digital world relatively
stature. All that matters is that the activity just as with Facebook, marketers are search and its successful integration into straightforward. To simplify things even
(and story) is relevant. And on the subject rushing to work out how Twitter – and communications programmes. As a starter further, Weber Shandwick has developed a
of relevance, avoid anyone who is still other lifestreaming platforms – can help for ten, Weber Shandwick recommends you four stage process (the Four Cs) to
banging relentlessly on about social media organisations reach their customers in new find out what language people are actually planning and delivering digital activity.
– all digital media is social. To deliver truly and effective ways. Weber Shandwick’s top using to search for information and replicate Briefly, this involves at stage one
effective communications campaigns we Twitter tips? Listen and respond, inform that in your online content – as a simplistic identifying who is having Conversations
need to broaden our horizons. and support. example, don’t write about an ‘engagement about your story (and who isn’t but should
scheduling application’ when people are be) and what they are talking about. The
searching for ‘diary’. second stage takes into consideration the

Luke Akehurst Director, Public Affairs, UK Tara Hamilton-Miller Non-Executive Director, UK
UK Politics Learning The Labour and Conservative
approach to technology and it’s use
has differed, though both have had
New Tricks. slightly stop and start attempts at
neon websites and podcasts.
At local level, party candidates from all
However, as with New Labour’s craze for
‘Web Cam’, featuring Tory leader David
The official Conservative Party website
For a small contribution could Should you not wish to give cash/add to
sides are increasingly using social media
all thinking Clinton in the ‘90s, Labour is
Cameron chatting as he fills his
has not been so successful competing
your wardrobe you are invited to hold an
you be tempted by a ‘Gordon like Facebook as a way of identifying and
sending party officials across the Atlantic
dishwasher/drinks railway coffee/changes
with excellent websites like
Economic Recovery House Meeting in
Brown polo shirt’ or a ‘David mobilising active supporters – with online
in droves to try to harvest state-of-the-art
his Britta water filter, has been relatively
conservativehome.com, loyally read
your living room. An experience similar
Cameron hoodie’? Even after his networks driving ‘real world’ doorstep
techniques from the Obama campaign for
well received. He’s a natural in front of the
by party followers before they go near
to a coffee morning or a Tupperware party
campaigning. And the Labour
UK use. A smaller stream of Obama
camera. Brown will have more problems
conservatives.com.
but with less plastic. Could this work here?
victory, the welcoming page of
blogosphere has started to try to compete
advisers and digital consultants has been
with this kind of message; name one
With an election possibly just months away
Barack Obama’s website, with the Tories with the launch of
over here speaking to Labour MPs,
domestic chore Brown could carry out with
There was a problem when the
how much influence will political parties
barackobama.com is a request labourlist.org, though it appears to have
campaign managers and activists – with
dignity while talking about pensions and
Conservatives attempted a fundraising
take from Obama’s success embracing
been eclipsed by former Deputy Prime
some of the consultants hoping to pick up
MRSA to a nervous aide with a camcorder.
tactic based on the Obama blueprint
technology?
for a donation and if you give
Minister John Prescott who has
Labour contracts, though they may be
to appeal to those who did not want to
$30 or more you will receive discovered to his delight a brand new
disappointed by the small budgets in
The Left has been slower to engage with
become a full Tory member but were
The Labour and Conservative approach
an Obama Victory T-shirt stage.
British politics.
digital campaigning than the Tories, who
interested and could show their support.
to technology and it’s use has differed,
dominate the UK blogosphere. Even more
though both have had slightly stop and
(100% cotton). It is all very
For all the digital furore and smarty-pants
Not everything Obama did is transferable
significant is Labour’s internal culture,
The idea was that you could become a
start attempts at neon websites and
informal, messages from the computer geeks claiming “it was the net
to a parliamentary rather than presidential
developed in order to win back power in
‘Friend’ with a minimum donation of £1;
podcasts. Somehow Obama and his
White House start with “Hey” what won it” Obama’s message appealed
system, particularly as lots of Obama’s
1997 after years of internal divisions, of
the party could beef up funds with humble
supporters’ internet campaigning got it
as in, “Hey, President Obama to the time; traditional speeches based on
online ‘fan base’ was created by his appeal
being ‘on message’ at all times.
amounts and build a database of
right. They were clever and they had the
Jefferson’s dream of citizenship. It cannot
as a charismatic, insurgent personality. Nor
It’s difficult to blog spontaneously and
supporters. It was a disaster, the campaign
all important ingredient; humour. It has
submitted his first budget to
be ignored that good old fashioned
is all of it necessary as much Obama online
rapidly about unfolding events if you
and it’s advertising cost was not cheap,
yet to be cracked here, the main bloggers
Congress on Thursday.” campaigning worked for Obama.
activity was about small-donor fundraising
have been trained that you need to clear
various figures are banded about but
get it but the parties are far behind.
(Labour gets large union donations and
public statements with a press officer and
£500,000 is thought to be the loss. It is
Americans liked and craved the idea of an
the UK has strict campaign spending limits)
to wait for the ‘line-to-take’ to be issued by
suggested that the total number of
Boris Johnson’s London Mayoral campaign
up-standing citizen; they were comforted
and building local grassroots campaign
party HQ.
‘Friends’ who joined was in double figures
was slick and different and used the
by the feel of old frontier hustings, a
teams. UK parties have permanent local
only. A spectacular waste of money.
internet with style. Not a huge amount of
vision, and face-to-face charm.
branches rather than having to build a
Labour has yet to develop individual blog
content but countless passionate
volunteer base afresh for each new
stars with the readership or public profile
Paramount to viral campaigning is the face
volunteers were recruited on-line. Arguably
campaign.
of the Tories’ Iain Dale, or the ability to
behind it. John McCain could have had the
Boris is the exception to every rule, Boris
set the mainstream media agenda of
same digital infrastructure as Obama but
achieves because he is Boris not because
Guido Fawkes. Nor is there a Labour site
at his age anything too radical looks like an
some whizzo pre-pubescent teenager is
to equal conservative.home's role in
old guy getting down with the kids. It’s
an internet genius.
hosting internal party debates.
rotten but a cruel sign of the times that
politics is becoming a young man’s (or
woman’s) game.

Arnaud Pochebonne Managing Director, France
Communication is
the Key to Successful
Corporate Change.
have been minimised had there been a
Our survey shows that executives rank
We in France have seen instances where a
In today’s harsh economic Strategic corporate change is a delicate Tread the line between a solid
more coordinated and thoughtful
employee criticism (41%) in a tie for first
lack of communication with salaried
undertaking. While the commercial logic communications plan and being flexible,
climate, corporate retrenchment
approach to communication.
place with leaked confidential information
employees has led to lost motivation,
may be laudable – for example, reducing depending on the situation. Don’t
and restructuring is rife. Making as the greatest online risk to their own
resistance to change, and finally a
the burden on business of unnecessary communicate externally without
staff redundant, shutting down In January, unemployment in France
company’s reputation.
damaging rejection of the project.
cost or boosting productivity – a badly considering the internal impact of what
facilities or indeed implementing increased by 90,200 to 2.2 million, a 4.3%
Opposition may be expressed by the
managed reorganisation can have a you say. Define in advance the
rise over December and up 15.4% on
Yet sadly many companies fail to
leaking of negative stories to public
negative effect on both corporate appropriate contact person for each
major cutbacks of any kind are
January 2008. Many companies face
communicate sensitively, thereby allowing
authorities or the press, strikes and even
reputation and the bottom line. target audience.
highly emotive actions that
exceedingly tough market conditions and
tricky situations to escalate into full-blown
acts of sabotage.
employers should handle with more corporate bad news inevitably lies
reputational crises. Recently, when a major
Time after time we see company bosses Anticipate every possible reaction. Sales
great care and sensitivity. ahead.
international manufacturer closed one of
If the company can’t effectively explain its
focus their attention on the legal, logistical teams must alert directors to reactions
its French plants it totally mishandled the
decision to reorganise, criticism from all
or financial aspects of change without from clients and competitors, and
Externally, being vague about the future of
internal communications, pouring oil on
stakeholders will gather pace. Moreover,
taking into account the most crucial factor department and regional directors
an organisation can have negative
the flames. The closure announcement to
where there is uncertainty and a lack of
for success: the human one. For many, should report what is going on in their
repercussions. If jobs are being lost, the
the French-speaking ‘blue collar’ workforce
transparency, rumours will be generated
essential lessons about the importance of areas.
media may focus exclusively on the social
was made in English, giving the impression
internally and externally. Competitors can
solid internal and external communications
impact of change and a political and trade
that the company didn’t care about its
encourage these rumours and the media
at times of corporate change remain Take regulation into account and strictly
union backlash could follow. Financial
employees. Resentment and public
will spread them.
unlearned. respect French law, which imposes a
markets will voice their concerns about the
criticism flared up, with the French restriction on communicating externally
ability of the company to keep its
government even questioning whether the
The emergence of Web 2.0 with its vast
When a business goes through any kind of during a reorganisation, particularly with
promises. Analysts may even regard the
company had followed the law in the way it
swathes of user generated content on
change, it’s not just those at the top who the media, before discussions with
company as high risk if there is a lack of
had announced the closure.
social networking sites and elsewhere has
are affected. Employees wonder about the employees' representatives have
confidence in its strategy.
made it easier than ever for disgruntled
future of their jobs; shareholders fear that started. It’s advisable to refer to a
In a similar vein, not long ago a UK-listed
employees to denigrate corporations
the cost of reorganisation may itself lead to ‘project’ rather than a decision, and to
When working with companies in France,
retailer pulled out of France, informing the
online. As shown by Weber Shandwick’s
lower profitability; clients may question the speak in conditional terms if labour force
there are four golden rules of
stock market of its decision well ahead of
own recent Risky Business survey on
quality of the company's products or consultation has not been concluded.
communication during a period of
telling its French workforce – in
reputations online, developed by my
services; suppliers ask if the company will
reorganisation:
contravention of French employment law,
colleague Dr. Leslie Gaines-Ross and
continue to work with them; and local In our experience of helping French
which puts the onus on companies to first
conducted with the Economist Intelligence
councillors worry about the impact on the companies manage change, successful
communicate with their employees.
Unit, the internet provides innumerable
local job market. programme implementation depends on
Be proactive in communicating key
Needless to say, the move sparked
platforms for current and former communication being seen as a core
messages through a variety of
outrage and inflicted severe damage on
employees to undermine, usually function within the company.
mechanisms including email, briefings
the retailer’s brand. Damage which could
anonymously, a company’s reputation. and meetings.

David Liu Managing Director, China
The Middle Kingdom:
Where Global Meets Local.
It demonstrated compassion, generosity
use of cropped photos believed to
Nowhere do the polar forces of As a longstanding trading hub, Asia Right now, the eyes of the world are on
The company
and good will in equal measure. And in
inaccurately portray the situation. And
has always been at the forefront of China. If Chinese GDP looks to show the
globalisation and localisation China, that matters enormously.
more literally than metaphorically, 2.3
globalisation. Of the 60 ‘global cities’ slightest sign of incremental growth over
acted as a local
converge as clearly as they do in million Chinese added the “I (heart)
listed in Foreign Policy magazine’s most and above market forecasts, international
the ‘Middle Kingdom’, an Elsewhere, a local approach to the
China” logo to their usernames on MSN’s
recent Global Cities Index, 23 were in stocks surge. Put that into the context of
company would
introduction of brands can be pivotal to
popular chatting application in one day.
Asia and six in China. The combination of negative growth across most other
ancient designation for China.
commercial success. Like most consumers,
The impact was profound.
an upsurge in foreign direct investment, developed nations and doing business in
have acted.
Thirty years after the reform and the Chinese want to consume on their
a rise in international tourism and greater China is more attractive a proposition now
opening-up policies of the post- terms. Last year, Weber Shandwick was
When rumours that respected French
access to technologies has heralded than it ever has been.
It demonstrated
involved in the local roll out of the ‘smart
company, Carrefour, had contributed funds
China’s relevance to, and appetite for,
Mao era, the 5,000-year-old
fortwo’, one of the first sub-compact cars
to the Dalai Lama’s cause, the backlash was
globalisation in the 21st century. But the pitfalls of business in China are as
civilisation is more global than
compassion,
crippling. Fuelled by the fact that Tibetan deep as the opportunities are wide. Which
to hit the market. Rather than take a global
ever before. But the pace of that independence protestors had reportedly
Yet it is in this environment that means the rules are simple. Understand
brand and apply global launch techniques,
generosity and
disrupted the Olympic torch relay in Paris,
localisation continues to flourish. the nuances of Chinese culture and the
we started with ‘found objects’ –
change shrouds what we believe
there was a swift call for the boycott of
And, in many respects, China is not alone. aspiration of its people and their
selectively choosing successful strategies
to be the critical success factor
good will in
French goods – with Carrefour quickly
Across the world, ethnic conflict shows communities, and Western businesses will
from other markets that would be locally
for multinational corporations becoming the number one target.
little sign of becoming extinct. In 2008, flourish. But to simply apply the tried and
applicable. One such ‘found object’ – a
equal measure.
in China: localisation. smart fortwo sized vending machine
the Heidelberg Institute for International tested rules of other markets and assume
Carrefour’s response was clear and precise.
Conflict Research revealed that self- they will work is to not only miss the point,
allowed shoppers to preview and register
And in China,
It issued its employees new uniforms
determination (the desire of a group to but creates the prospect of long-term
for a test drive of the automobile in malls –
bearing the colours and pattern of the
gain independence for itself) was the reputational damage that has far reaching
originated in Japan. By coupling this with
Chinese flag and a cap labelled “Beijing viral videos that re-imagined the smart
second leading cause of medium and consequences at home as well as abroad.
that matters
2008.” And when, shortly after the Olympic fortwo, we tapped into China’s burgeoning
high-intensity conflict around the world.
Games, western China was hit by a internet population and, as a
enormously.
devastating earthquake, Carrefour
Today, there is a growing sense of national consequence, generated more than a
immediately donated 23 million yuan
pride among many people in China. In million online views of the new car.
(US$3,382,353) to relief efforts – the largest
Western media, for example, much of last
amount contributed by a French company
year’s civil unrest in Tibet was reported as
in China. In some respects, it wasn’t the
a reaction to government policy. Here in
size of Carrefour’s donation that helped
China it was quite the opposite, with some
re-establish its position in the market. It
Chinese beginning to wear their national
was the absolute lack of ambiguity with
pride on their sleeve. Quick-acting
which it did it. The company acted as a
netizens created a website, anti-cnn.com,
local company would have acted.
protesting at some international media’s

Lance Morgan Chief Communications Strategist, Washington D.C.
The Next Listen carefully enough and you
American can hear the echoes of the fife
and drums in the New American
Revolution now at hand.
Revolution.
Still, despite this rapidly changing and
This problem has been building for some
In the past, banks – like other American
The day after he took office President
It is a great paradox of modern The sanctified first amendment to the
highly charged atmosphere, many
time. For years, the American media kept
businesses – participated vocally and
Obama imposed severe restrictions on the
Constitution, which guarantees freedom of
American politics: the only companies – both domestic and foreign –
reporting that the gap between the salary
without reservation in legislative battles
positions former lobbyists could hold
speech, the press and religion, also says
profession officially recognised have no choice but to do business in
of the average American CEO and the
involving their vital business interests. But
within the Administration and what kind of
that Congress shall make no laws
and sanctioned by the U.S. Washington and therefore must be
average worker was widening -- from 42
how vocal and visible can they be when the
work they could do. Moreover, after they
abridging the right of the people to
specially careful in choosing the firms and
times as much in 1980 to 364 times as
people they want to lobby are the same
left the Executive Branch, individuals faced
“petition the government for a redress of
Constitution has become among
individuals who represent them. The rules
much in 2006. (For comparison, the 2003
people who hold the financial keys not just
restrictions on communicating with or
grievances”; which is what lobbying is.
the most publicly vilified jobs in of lobbying and public affairs, literal and
average was 22 times higher in Great
to their methods of operation but to their
lobbying government officials for as long
the United States. The figurative, are changing and this is no time
Britain and 11 times higher in Japan.)
very existence? One sign of the
as he was President – a period that could
Yet, so great has the antipathy grown that
to be playing the game with amateurs.
constrained position: labour organisations
last up to five or six years in many cases.
the rejection of lobbying – or, more
profession is lobbying.
The criticism of the escalating gap was
have asked the Obama Administration to
precisely lobbyists – was a central theme of
The story is told that when the British army
muted by the overall health of the
prohibit lobbying by TARP recipients with
The reasonable purpose was to prevent
the campaign that elevated Barack
surrendered to the American
American economy. But once the economy
regard to labour’s number one legislative
conflicts of interest and to stop the
Obama, one of the greatest underdogs in
revolutionaries at Yorktown in 1781, its
went into free fall, so, too, did attitudes
initiative.
‘revolving door’ through which individuals
American presidential history, to the White
band played a tune called “The World
toward big paychecks and those who cash
return to the private sector after their
House.
turned Upside Down.” Listen carefully
them. Today, even America’s mainstream
But corporate America’s precarious
government service at salary levels
enough and you can hear the echoes of
media – whose senior executives and
position is not simply the result of new
deemed unacceptable to certain critics.
At the heart of the anti-lobbying sentiment
the fife and drums in the New American
broadcast personalities are not likely to
lobbying rules or the atmosphere in
But the Administration has been having
(some might call it hysteria and they
Revolution now at hand. The economic
receive public welfare anytime soon – are
Washington. The fact is that public outrage
a hard time filling many sub-Cabinet
wouldn’t be far wrong) is the rejection of
world is turning upside down and the
just as likely to be reporting critically on
over the misdeeds of Wall Street has
positions and the new restrictions have
the role that money has increasingly come
political world is not far behind.
the earnings and expenditures of
created a palpable anger at business in
undoubtedly played a role in limiting the
to play in American politics and the
corporate executives as on rock stars or
general and, in particular, at business
attractiveness of government jobs -- and
prevalent – though incorrect – belief in
Doing business with the American
Hollywood starlets.
leaders whose salaries are deemed
therefore the number and quality of job
some circles that lobbying reflects much of
government is going to be harder in the
excessive by the changing standards
seekers.
what is wrong with the money-driven
years ahead. More transparency is going
And companies who cross the often
of the day.
American political culture.
to be required and more scrutiny given.
subjective line separating responsible
Private corporations, as well as individuals,
Given the seismic events of the last year,
marketing from disgraceful wastefulness
also have to adjust to the new world of
The growing importance of money in
that is a natural consequence and not an
are likely to have their names and pictures
Washington lobbying. The financial
politics and the shrinking availability of
altogether bad one. And it is surely
featured on the national news as
institutions on the receiving end of the
money in most Americans’ pockets has
something to take note of, because, like
exemplars of ‘corporate royalty’, as one
government TARP (Troubled Asset Relief
created a combustible mix that is having a
the first American Revolution, this one is
prominent journalist calls it.
Program) have a complicated decision to
significant impact on the way the
likely to spread round the globe as well.
make when lobbying the government.
American political system operates and,
ironically, on President Obama’s
Administration itself.

Jan-Dirk Kemming Director, Creative Planning, Germany
The Art of Previously consumers were passive receivers, now they
are co-creators of messages and brands. As more power
shifts to the consumer, good consumer insight becomes
Storyplanning. a fundamental need for PR.
The following points for Storyplanning will
Moreover, PR has a capacity to develop a
This is happening just as the way media is
In the client world there was a separation
Historically public relations was By contrast, advertising and direct
ensure PR is a valuable strategic channel
more authentic voice for brands, delivered
consumed undergoes a fundamental
between PR and corporate
marketing have built serious strategic
regarded as the communications of communication:
via real world events, sponsorship and
transformation. Previously consumers were
communications on the one hand and
planning capabilities for over thirty years.
discipline that provided the broadcasting. Contrary to advertising,
passive receivers, now they are co-creators
advertising and marketing communications
How did this divergence between the
Introducing a reliable briefing
most long-term and sustainable which creates an artificial world, PR must
of messages and brands. As more power
on the other. While the latter became
disciplines develop? Where are the current
procedure, with robust definitions of
ensure a story is made credible so that it
shifts to the consumer, good consumer
increasingly data and consumer insight
trends towards more PR planning coming
perspective of all the disciplines. objectives and desired outcomes.
can survive contact with reality.
insight becomes a fundamental need for
driven, PR and corporate communications
from? Answering these questions will shed
I believe that since then, a lack PR. Qualitative and quantitative research
became more about media relationships
some light on why planning is vital. Insisting on rigorous analysis of all
of strategic planning has had an It is essential therefore to create a
and data interpretation are tools that will
and ‘gut instinct’. The current trend of drivers relevant to a brand:
marriage between traditional PR strengths
enrich PR. Ideas must resonate with the
appointing a chief marketing officer means
Strategic planning was adopted by direct
adverse effect on how PR is understanding consumers, the company
such as storytelling, with the tools of
target groups and must have the ability to
the two sides have been pushed closer
marketers when they were exposed to a and competitors, and considering
regarded. More recently PR has relevant cultural, political and socio-
strategic insight and media planning.
travel through word-of-mouth. Strategic
together, resulting in PR agencies having
downward spiralling of profit margins in
started to embrace the economic contexts.
“Storyplanning” is the name I would like to
media planning, which matches messages
to adapt.
the 1980s. It became apparent that
suggest for a new set of skills in PR. Public
with the relevant media consumption of
businesses dealing in tactical execution
instruments of strategic planning Providing the setting to develop big,
relations measures must rest on a solid
the consumer, is invaluable when it comes
Attitudes to measurement and evaluation
could be easily commoditised. Meanwhile
but it has been slow in doing so. meaningful and truly compelling
network of intelligence; otherwise the
to understanding the audience.
also varied widely. While the marketing
a boom in business consulting indicated communication ideas.
danger is that campaigns will be irrelevant.
disciplines developed a more precise
that high-level strategic advice offered
Yet, traditional PR has strengths that will
understanding of their impact on a
more substantial profit margins. This set Providing a channel for outstanding
creative tactics to play out big ideas.
prove useful in this new landscape. The
business, PR was poor at measuring the
the scene for the advertising world to
ability to create, shape and tell stories,
value it created. Public relations
improve the quality of its strategic advice
Moving PR towards a greater
whether pitched to the media or infused
departments are still too often cut-off from
to clients.
understanding of measurement beyond
into social networks, can provide the
marketing data and consumer research.
counting clippings or circulation,
competitive edge. Stories have to be
This needs to change, as PR realises the focusing instead on relevance and value
robust: panic-proof to avert further crises,
immense value that data offers as a basis of activities.
conversation-generating to ensure they are
for robust strategic planning.
re-told and adaptable to potential new Storyplanning that places strategic
developments. In essence they have to be analysis at the heart of the campaign
able to withstand challenges from a development process, promises to take PR
number of angles. back to its roots. Then the discipline might
once again be regarded as providing a
very sustainable and long-term
perspective on communication
challenges.

Brendan May Managing Director, Planet 2050
How to Look The work is too important for
quitters. Green marketing without
designing the politics in advance is
Good Green. like walking into a gas factory whilst
toying with a cigarette lighter.
There are few companies these So here’s a rough guide to avoiding the
3 5 7 9
Do involve your employees. Do be authentic. There’s nothing Do measure success, and use it to Do sit down with journalists and
pitfalls of peaking too early when it comes They are your greatest advocates. that raises eyebrows more in this secure ever more leadership get to know them. Build
days that don’t want to be part to communicating green prowess. Countless companies spend cynical sustainability world than a momentum behind sustainability. relationships, don’t bombard them
of the sustainability discussion. resources telling the outside world how corporate affairs suit with green ‘talking Track perceptions of all your key with email proclamations you think they’ll
1
They can’t afford not to be at Do check that the environmental responsible they are, without the people points’ in his pocket. Authenticity is the audiences, be they customers, NGO find interesting - they often don’t. Take
movement is as impressed by your on the shop floor having a clue about the key. If there are challenges in going green, stakeholders, investors, employees or the them for a coffee (or something stronger if
the table. Increasingly,
initiative as you are. Spend (a lot of) good work going on. If you have be honest about it. If you think too much is general public. Successful green marketing you like them), and chew the fat. You’ll find
businesses are moving beyond time listening to what the key barometers thousands of employees, think about the being asked of your company, say so and reaches all of the above, and in doing so it their copy a lot more balanced in your
sitting in the right conferences of opinion, like environmental NGOs, net effect of all those people chatting in say why, and explain the gains you think increases sales. favour if they think you’re actually worth
expect of your business, and adjust your
and meeting the right NGOs the pub about their job and what their you can achieve for sustainable listening to. Tell them things they haven’t
practices accordingly, within reason of
8
company does. You can reach millions development. Tell it like it is, not how you Don’t be nervous. Not everyone is heard before. Invite them in to see for
to finding the courage to get course. Think about the people the media through good employee engagement, as think people want to hear it. There’s going to stand up and applaud you, themselves how good you are if they don’t
out there and market will call for a counter view when you launch well as motivating a workforce that expects nothing so refreshing as a transparent, and you’ll probably take some hits believe you. Make friends, not ‘contacts’.
your big green campaign – and make sure
themselves as green champions. its bosses to be engaging on issues they accessible, honest business leader. You from those who would rather your business
they’ve heard about it from you first. It’ll
10
read about every day. may even change the minds of people who didn’t exist at all. It’s all part of the rough Don’t give up. The work is too
In many ways that’s a positive improve the quality of what you’re trying to disagree with you. Marketing speak won’t and tumble of the environment movement. important for quitters. Green
development, but it can come at do, as well as giving you some much-
4
work, so be yourself.
Don’t be a one-hit wonder. Don’t let one misleading attack put you off marketing without designing the
a heavy price. needed independent endorsement when One green campaign will have little – after all, if you’ve done your homework politics in advance is like walking into a
you go public. Sometimes, the best you
6
lasting influence on reputation if it Don’t forget the power of digital. you know you’re right, don’t you? gas factory whilst toying with a cigarette
can hope for is neutrality, but aim for more. shrivels away, dies in a drawer and has Communications have moved online. lighter. You may pull it off, but your
nothing to follow it. Building green Social media is the new currency. chances are low. Get it right, and the
2
Don’t over-claim. Ever. If it’s a small credentials can take years, and the best Campaigners are using it effectively; rewards are huge. Above all, be
step towards a bigger goal, say just companies become ever bolder in their companies should be too. Find compelling transparent and authentic. If you need a
that – don’t give any room for goals, and louder in their communications. content that can mobilise online training course to be those things, then
creating the impression you think you’ve communities and get traction for your ignore tip number 10!
done enough if you know you haven’t. green credentials. Ad spend and press
Check that one part of your business isn’t releases are becoming less and less
in major conflict with the good work you’re Published on climatechangecorp.com and
effective as the role of online search takes
in Ethical Corporation, January 2009.
talking about in your marketing campaign. stories directly to individuals at the touch
of a button. It’s very cost effective, too.
So be a twitter, not a twit.

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