Intranets2012: Aligning your intranet to your business


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Describes how to align your intranet with your businesses KPIs'

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  • Manage the largest LinkedIn Group about intranets – the Worldwide Intranet Challenge with over 10,000 members, also manage the Worldwide Intranet Challenge. Have spoken to around 15-20 intranet managers of successful intranets. Some themes to emerge include: passion, the importance of change management – and the one I want to talk about today – aligning your intranet with your business objectives.
  • • Can I get help with illustrations/ figures for my publication?• Who should I contact before I submit a paper for publication?• Who should I contact once my paper has been accepted for publication?• How do I acknowledge funding and affiliations?• Am I allowed to promote my published paper using social media such as Twitter or LinkedIn?• How do I get media coverage of my research publication?
  • When you go back to work – follow these steps – KPIs, tasks, content
  • How do you know your approach is working – use WIC to measurebefore and after or measure how your intranet is now
  • Intranets2012: Aligning your intranet to your business

    1. 1. Aligning your intranet with your business Intranets 2012Worldwide Intranet Challenge
    2. 2. Case StudiesCVS Caremark Discovery HealthKPI: Improve employee Tactics KPI: Improve call centre Strategyengagement product knowledgeHow: How:• All news stories related to CVS • Provide detailed product VisionCaremark’s values knowledge (including information about competition) CharterWIC rank: • Obtain acknowledgements from#5 for qst about values & culture staff when information changes#3 information about ourWhat does it all mean????customers WIC rank:#5 intranet home page #2 overall #1 info about our products
    3. 3. Research Institute Case Study 1.Identify KPIs 2.Identify tasks 3.Develop to support KPIs content toExisting web site support tasksconsisted of news. What tasks can support this KPI?Little relationship What content canbetween the intranet support this task? • Publish a researchand KPIs publication • Lists • Promote my •20-30 KPI’s already research paper Tools/templates/formexisted. One of the • Acknowledge smain ones: funding and • Re-usable documents# of research papers affiliations • Structured contentpublished and cited • News • Reference material • Collaboration/discussio n • Report/performance
    4. 4. Whichcontent Tactics Strategytypes are Visionmost Charteruseful? What does it all mean????(221 responses)
    5. 5. Youtube videodemonstration
    6. 6. “They [executives] want to see how the investment drives the business – how does the intranet support business goals? They want to know that the business strategy is driving decisions about the intranet." - Stacy Wilson, runs intranet management workshops for Tactics Melcrum Communications Strategy Vision CharterStrategy, charter, vision, mission, purpose, tactics, manifesto….What does it all mean? I’ve got the answer… What does it all mean????
    7. 7. “Provide an intranet that Tactics Strategysupports your organisation’s Vision KPIs” Charter What does it all mean????
    8. 8. 1. IdentifyOrganisational KPIs 2. Identify tasks to support these KPIs 3. Identify content to support the tasks
    9. 9. If you would like to participate in the WIC Give Andrew your business Card during the conference