Intranets2011: Intranet features that staff love

Intranets 2011 Intranet features that staff love Andrew Wright

Who is Malcolm Gladwell? Author of the best selling books: The Tipping Point, Blink and Outliers In Outliers, he talks about the 10,000 hour rule & ‘deliberate practice’

What is the Worldwide Intranet Challenge? It’s a web based survey... that asks intranet end users what they think... about their Intranet. “ ...enabling leading practices & experts to be identified ”

Who has participated? 18,000+ intranet end users (1500 hrs) 60 organisations 13 countries

What does it measure? Overall Value Look and feel Finding info Interactivity Maintenance Performance Content

Delivering an intranet your employees will use Content quality 1.399 Finding information 1.535 Performance & availability 1.384 Completing work tasks 1.037 Change mgt & maintenance 0.940 Look & feel 0.864 Staff able to contribute 0.856

What do employees want from an intranet? Upload/download documents 0.53 nstructions for completing work tasks 0.50 Access to business applications 0.39 An understanding of company values & culture 0.40 Access to policies & procedures 0.42 Complete online forms 0.43 Know that the intranet is improving 0.46 News about their organisation & industry 0.46 Find instructions for completing work tasks 0.50 Upload/download documents 0.53

World’s best intranet home page

Tips from leading home pages
Include fun
Photo gallery
Weekly poll
Staff interviews
Bulletin board
Quote of the week
Competitions
Recognition awards
Classifieds
Access to key tasks
Web analytics to determine most popular content
Key forms, procedures & tasks accessible from home page
Top level menu to be meaningful to users
Quality content
Regular publishing schedule
Weekly email summary
Content must be relevant, well written
Analyse news stories constantly
Human interest stories

BT Home Page - #1 IBF intranet

Tips for improving findability
Web analytics
Monitor popular search terms
Identify popular pages
Ensure important information is quickly visible
Easy access to key info
Provide access to popular content from the home page
Conduct usability studies to identify best taxonomy
Provide multiple navigation paths to information
Reduce content amount
Conduct regular content audits
Remove obsolete content
Be ruthless when it comes to maintaining content
Separate the ‘official’ intranet from collaboration sites

Tips for completing work tasks
One location
Provide a single location for all forms, procedures or task descriptions (at least)
Provide other ways to navigate if possible
Ensure procedures are actually documented and up-to-date – assign owners
Develop online forms
Candidates for online forms include the most common tasks
Forms that are easy to implement
Can use simple lists
Identify key tasks
Talk to the business users
Make an effort to understand what they do
Prioritise tasks by frequency and importance
Categorise tasks by who does them

3 top tips from the WIC “ Schedule regular intranet analysis activities: web analytics and surveys” “ Audit all content. Is it relevant? Does it help employees perform their work?” “ Organise a regular schedule of meetings with the business and key stakeholders”

The final word
"Practice isn't the thing you do once you're good. It's the thing you do that makes you good.”
-Malcolm Gladwell
What can happen on the way to 10,000 hours

Contact Details Worldwide Intranet Challenge Group http://www.linkedin.com/groups?gid=2289431 Andrew Wright’s profile http://au.linkedin.com/in/andrewjwright01 Andrew Wright @roojwright To participate in the Worldwide Intranet Challenge http://www.cibasolutions.com.au/Registration.htm [email_address] Skype: awright.ciba.solutions | Phone: +61 3 9005 7407

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Intranets2011: Intranet features that staff love

by Andrew Wright

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