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IBM CIO 2010 Outlook - Roo Reynolds

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  • + guestb58dcc guestb58dcc 2 years ago
    Hello Mr.Roo



    Your 2010 CIO outlook was very interesting



    rgds

    Thejendra

    IT manager, India

    www.thejendra.com

  • + abbielundberg Abbie Lundberg 2 years ago
    Roo - I'm editor of CIO mag - I found this very useful to help CIOs understand why social networking matters to what they do, and it helped me understand why this will be so challenging from a cultural pespective. I've blogged about it at http://advice.cio.com/abbie_lundberg/the_evangelist_in_you. Thanks to you and Dave Newbold. I'm looking forward to exploring your stuff on virtual worlds and would love to talk sometime.

  • + MarkHarrison MarkHarrison 2 years ago
    When do you think there are going to be 'industry standards' around supporting 'secure RSS'?

    ie - when will we be able to publish a customer-specific RSS feed with all the information they might want to know about their account / orders / delivery times / etc. in a way that, armed with the right username (email?) and password, they'll be able to view it in Google Reader / Flock sidebars / Thunderbird / Whatever-RSS-reader-they-prefer?

  • + rooreynolds Roo Reynolds 2 years ago
    IBM 2010 CIO Outlook

    Dave Newbold wrote the IBM 2010 CIO Outlook (more background at http://www.ibm.com/developerworks/podcast/dwi/cm-int06190...

    It’s a pleasure to be able to present it at the IBM iForum 2007 in Zurich.

  • + rooreynolds Roo Reynolds 2 years ago
    Hello. I’m Roo Reynolds, a Metaverse Evangelist for IBM. (http://rooreynolds.com/)

  • + rooreynolds Roo Reynolds 2 years ago
    This presentation provides an overview of the 2010 CIO Outlook; a perspective on CIO-led business transformation initially created for the IBM CIO in June 2006. It covers:

    A summary of trends with expected impact in 2010
    The current opportunity gaps available to the IBM CIO organization
    Our proposed response, which is often referred to as Enterprise 2.0
    A quick look at how the strategy will effect one employee
    Inhibitors and indicators to date

  • + rooreynolds Roo Reynolds 2 years ago
    These are the six trends that we think will have the greatest impact on employees and enterprises in 2010:

    The promise of global integration is lost if employees cannot team effectively with colleagues and respond rapidly to global opportunities. Established relationships work well within enterprises, it is the agility to create new relationships and discover unknown capabilities that will differentiate global integrated enterprises.
    The Participatory internet hosts interactive commerce sites, hosted IM, blogs, and email services, that capture the wisdom of users by capturing and re-using their interactions. This powers Google’s page ranking, eBay’s seller ratings and Amazon’s product reviews. This technique provides a powerful information source that accumulates value quickly and builds high loyalty.
    Software as a Service (SaaS) is transforming the packaged software business and creating a small gold rush amongst vendors to provision hosting server farms close to users. (more detail on slide 8)
    IBM’s workforce is transitioning to a new network generation that is facile with email, IM, blogs, feeds and social software like facebook and My Space. This generation assumes transparent and accessible data, fluid connections with colleagues and a commitment to their work above that of the organization. We also face the loss of institutional and process knowledge in the heads of retiring ‘Baby Boomers;’ many of whom are not as comfortable with collaboration and sharing.
    As applications and data are moved to network delivery and storage, the user’s computing platform can be anything that supports a web browser – a car, a cell phone, an airplane backrest or a virtual wall display. In addition, communication devices (and browsers) will be able to jump from wireless to cellular to wireless without dropping a session, thus opening up more flexibility and convenience.
    The role of simplicity is increasing as the world gets complex. It requires design and discipline, but has growing market value as businesses and consumers seek simplicity and confidence in their support services.

  • + rooreynolds Roo Reynolds 2 years ago
    IBM is guided by our values. We also expect the competitive pressures on our business model to continue, keeping us focused on revenue growth, global horizontal integration and cost optimization.
    From our internal on demand transformation work and evolving customer requirements, we already have aggressive plans to leverage and improve the quality of corporate data, streamline and optimize our enterprise wide business processes, continue to virtualize and automate more application infrastructure and to re-factor critical applications as component services for reuse and flexibility.
    Given this and expected climate changes, we focus this strategy on rethinking our approach to the employee and her use of IT services. We want to engage with our employees to allow them to ‘integrate and innovate’ as Sam Palmisano noted to our stockholders. This, as we shall see, is happening on a large scale on the web today and we expect this approach to be just as compelling as we integrate our enterprise globally.
    In addition to encouraging employee participation and integration, we want to provide a visible platform for sharing innovation and creating reputations. At the same time we will explore the internal opportunities to shift capability to a hosted delivery model.

  • + rooreynolds Roo Reynolds 2 years ago
    These elements summarize the main thrust of the Outlook, which is as much cultural as technical.

    First, to make a lasting transformation, we need to change the paradigm of data access to permit open information discovery and reuse. This is a critical foundation and will require many creative solutions to the challenges of ownership, stewardship, data quality and security management.

    Second, employees need to be part of the solution and their critical insights and participation need to be actively captured; too often the employee has no opportunity to correct or supplement data, although almost every aspect of their usage provides business value. This, in essence, is what creates value for Google, eBay and Amazon – we can capture it to solve some of our persistent problems with search, data quality, client insight, etc.

    Third, we need to borrow the examples from today’s web innovators and experiment with hosted productivity applications that are open and extensible.
    Granting permission and actively encouraging extensions to these applications is where we can capture innovation. We need to facilitate the tools, techniques and distribution this innovation. The web and many open source projects prove the TR3 virtuous circle: tagging, rating, reputations and recognition.

    These best practices will become accepted standards and the resulting learning and code can augment our product and service offerings. Many of these IBM innovations have already become products – Lotus SametimeTM 7.5 and ConnectionsTM are two good examples.

  • + rooreynolds Roo Reynolds 2 years ago
    Services Oriented Architecture is an important foundation to this approach. Understanding the critical elements of your business, identifying the initial IT components that need to be redesigned for flexibility and exposing them as a service permits asset reuse and ultimately a competitive level of business flexibility. By providing infrastructure services your users can create ad hoc situational applications or extend existing web applications in ways that support their changing business processes.

    Assuring that Enterprise Data is available through a service interface is as important as developing the higher level software components.

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Notes on slide 1

IBM 2010 CIO Outlook Dave Newbold wrote the IBM 2010 CIO Outlook (more background at http://www.ibm.com/developerworks/podcast/dwi/cm-int06190... ) It’s a pleasure to be able to present it at the IBM iForum 2007 in Zurich.

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IBM CIO 2010 Outlook - Roo Reynolds - Presentation Transcript

  1. 2010 CIO Outlook Roo Reynolds (with thanks to Dave Newbold)
  2.  
  3. “ The 2010 CIO Outlook is a point of view on future IBM business transformation and a roadmap for IBM’s CIO organization” 2010 trends and impact Current opportunity gaps Enterprise 2.0 Employee scenario Inhibitors Indicators CIO Outlook
  4. Trends with the most business impact in 2010
    • Global integration
    • Participatory internet
    • Workforce demographics
    • Software as a service
    • Virtualized data and devices
    • Simplicity from design
  5. Opportunity gaps
    • Plans are in place for data, productivity, business process and infrastructure optimization, and transition to services oriented architecture (SOA).
    • Therefore, we focused the 2010 CIO Outlook on: 1. Employee driven integration 2. Global collaborative innovation 3. Aggressive pursuit of simplicity and hosting
    “ Its all about integration and innovation ” - Sam Palmisano, April 25, 2006
  6. 2010 CIO Outlook themes
    • Open data to (re)use
    • Capture participation
    • Transition to simple and open hosted tools
    • Encourage customization
    • Reward sharing via reputation
    • Integrate results with clients
  7. Integration foundation : Services Oriented Architecture “ You will waste your investment in SOA unless you have enterprise information that SOA can exploit ." Gartner Research, 2005 SOA builds a foundation of application and data services that permit business agility and encourage the reuse and ‘remixing’ of components Service Flow Data Existing Applications New Service Logic B2B Interactions Portal Service SOA/REST Service Request Strategy Tactics Execution Business Administration Finance Administration Supply Chain & Distribution Store/Channel Operations Manage Customers Merchandising Transformation View Planning LOB Planning Procurement Financial Planning Finance Treasury Back Office Accounting SCM Transportation Inventory Store Services Perf. Mgt. MI Process Design Alliances Market Mgt. Real Estate IT HR Distribution Logistics Distribution Ops. Supply/ Demand Customer Sat. Space Mgt. Product Directory Vendor Mgt. Item Mgt. Customer Directory Order Mgt. Store Mgt. Inventory Channels CRM Customer Accts. Store/Channel Strategy Labor Promotions IPT Insights Vendors Store Design Legal/Reg 1. 2. 3.
  8. Innovation foundation : Web 2.0 patterns
    • User-driven adoption
    • Value on demand
    • Low cost of entry
    • Public infrastructure
    Service, not software
    • Recommendations
    • Social networking features
    • Tagging
    • User comments
    • Community rights management
    Users add value
    • Responsive UIs (AJAX)
    • Feeds (Atom, RSS)
    • Simple extensions
    • Mashups (REST APIs)
    Easy to use and remix
  9. Community: how it works outside the firewall
  10. Software as a Service (SaaS)
    • The new generation of hosted software is:
      • Simpler to use
      • Easy to deploy and manage
      • Easy to customize
      • As capable
      • Often easier to integrate
      • Lower cost
  11. Enterprise 2.0
    • This combination of SOA, Web 2.0 patterns and SaaS is the core of the 2010 CIO Outlook strategy
    • Some analysts call this Enterprise 2.0 *
    • What is the business value for IBM?
      • User driven innovation in search, data quality, customer insight, process improvement, etc.
      • Simpler more productive solutions for everyone, especially mobile employees
      • Integration of user tasks, business processes and social awareness to improve quality of results
      • Reduced cost and higher employee satisfaction
      • Innovate Enterprise 2.0 solutions for our clients
    * Andrew McAfee, Sloan Management Review, Spring 2006 Social Friending Blogs Blog comments Tagging colleagues Reputation evaluations Open wikis Tagging documents Open 'Activities' (task scripts) Using browser scripts Scripting formal processes Desktop task mash-ups Extending internal apps. (via script) Writing Situational Applications Desktop widgets Data APIs REST Services APIs Web Services Technical Enterprise 2.0 Spectrum
  12. Example: Building employee profiles
    • How can we do a better job finding the right people, building relationships and trust?
      • Auto profiling?
      • Better search?
      • Include patents?
      • Include blogs?
      • Encourage tagging…
      • and then exploit it!
  13.  
  14.  
    • How can we do a better job finding the right people, building relationships and trust?
      • Auto profiling?
      • Better search?
      • Include patents?
      • Include blogs?
      • Encourage tagging and then exploit it!
      • Social network from tags
    Example: Building employee profiles
  16. Exploiting tagging
  17. Exploiting tagging
  18. Exploiting tagging
  19. Example: Employee desktop now and then
    • Current employee desktop:
    • Many generalized tools
    • Integration via cut & paste
    • Business process are ad hoc
    • Success depends on personal experience and network
    • Limited mobility and client access
    • Future employee desktop:
    • Simple, hosted tools
    • Integrated by Activities and feeds
    • Business process visible and reused
    • Success depends on community
    • All components mobile and accessible
  20. Detail: Employee desktop elements
    • Client dashboard
    • Custom assembled for client by the employee
    • Allows extranet access
    • Is a Situational Application
    • Mobility
    • All Workplace components accessible at any time
    • Catalog
    • Desktop widget
    • Task specific ‘mash-ups’ sharing
    • Activities
    • Task oriented view
    • Shared and refined by everyone – all with tags, ratings, reputations and recognition
  21. Inhibitors
    • Critical issues are:
      • Opening enterprise data for reuse
      • Creating web 2.0 component examples
      • Creating lightweight infrastructures:
        • Catalogs
        • Federated and more secure identity (Higgins)
        • Enterprise TR 3 (tagging, rating, reputation and recognition)
        • Massive, reliable and inexpensive data stores
      • Giving permission to employees
    “ User acceptance is our measure of success”
  22. 2003 2004 2005 2006 2007 2008 2009 2010 Leading indicators TAP Early Adopter Membership (‘000s) 200 175 150 125 100 75 50 25 Unique tags created (cumulative 000’s) 70 60 50 40 30 20 10 Early adopter program and component catalogs Enterprise tagging server Collaborative innovation environment ValuesJam : employees co-create IBM corporate values Dynamic workplace Open security Business Process visualizations on desktop Very low cost storage Web identity and reputation
  23. … or with a billion-person workforce?

+ Roo ReynoldsRoo Reynolds, 2 years ago

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