Rudi Sellers
 
Identify the customer Understand their goals Help them achieve their goals
 
 
We’re not alone
 
But nearly everyone agrees that customer experience too important to get wrong
 
It’s especially important and banks and lenders
 
Net Promoter – a case study
So where do we start?
 
Save Money Generate Revenue OR
 
 
Thank You  Questions
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Customer Experience Principles V2

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  • Customer Experience Principles V2

    1. 1. Rudi Sellers
    2. 3. Identify the customer Understand their goals Help them achieve their goals
    3. 6. We’re not alone
    4. 8. But nearly everyone agrees that customer experience too important to get wrong
    5. 10. It’s especially important and banks and lenders
    6. 12. Net Promoter – a case study
    7. 13. So where do we start?
    8. 15. Save Money Generate Revenue OR
    9. 18. Thank You Questions
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