Customer Experience Principles V2
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Customer Experience Principles V2

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Customer Experience Principles V2 Presentation Transcript

  • 1. Rudi Sellers
  • 2.  
  • 3. Identify the customer Understand their goals Help them achieve their goals
  • 4.  
  • 5.  
  • 6. We’re not alone
  • 7.  
  • 8. But nearly everyone agrees that customer experience too important to get wrong
  • 9.  
  • 10. It’s especially important and banks and lenders
  • 11.  
  • 12. Net Promoter – a case study
  • 13. So where do we start?
  • 14.  
  • 15. Save Money Generate Revenue OR
  • 16.  
  • 17.  
  • 18. Thank You Questions