Customer Experience Principles V2

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  • Customer Experience Principles V2

    1. 1. Rudi Sellers
    2. 3. Identify the customer Understand their goals Help them achieve their goals
    3. 6. We’re not alone
    4. 8. But nearly everyone agrees that customer experience too important to get wrong
    5. 10. It’s especially important and banks and lenders
    6. 12. Net Promoter – a case study
    7. 13. So where do we start?
    8. 15. Save Money Generate Revenue OR
    9. 18. Thank You Questions

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