Customer Experience Principles V2
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Customer Experience Principles V2

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Customer Experience Principles V2 Customer Experience Principles V2 Presentation Transcript

  • Rudi Sellers
  •  
  • Identify the customer Understand their goals Help them achieve their goals
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  • We’re not alone
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  • But nearly everyone agrees that customer experience too important to get wrong
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  • It’s especially important and banks and lenders
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  • Net Promoter – a case study
  • So where do we start?
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  • Save Money Generate Revenue OR
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  • Thank You Questions