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Customer Experience Principles V2
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Customer Experience Principles V2

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  • Transcript

    • 1. Rudi Sellers
    • 2.  
    • 3. Identify the customer Understand their goals Help them achieve their goals
    • 4.  
    • 5.  
    • 6. We’re not alone
    • 7.  
    • 8. But nearly everyone agrees that customer experience too important to get wrong
    • 9.  
    • 10. It’s especially important and banks and lenders
    • 11.  
    • 12. Net Promoter – a case study
    • 13. So where do we start?
    • 14.  
    • 15. Save Money Generate Revenue OR
    • 16.  
    • 17.  
    • 18. Thank You Questions