Your SlideShare is downloading. ×
0
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
24 01 11 km at cass business school
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

24 01 11 km at cass business school

820

Published on

3rd Annual Lecture to 2nd Year MBA students at CASS Business School, City University, London

3rd Annual Lecture to 2nd Year MBA students at CASS Business School, City University, London

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
820
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
37
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. <ul><li>Knowledge Management </li></ul><ul><li>Principles, People, Tools & Technologies </li></ul><ul><li>Ron Young, CEO, CKO, </li></ul><ul><li>Knowledge Associates International Ltd, </li></ul>
  • 2. “ The most important, and indeed truly unique, contribution of management in the 20 th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21 st century is similarly to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker
  • 3. www.knowledge-management-online.com © Knowledge Associates International Ltd. 2009
  • 4. Exponential explosion of Knowledge © Knowledge Associates International Ltd. 2009
  • 5. © Knowledge Associates International Ltd. 2009
  • 6. © Knowledge Associates International Ltd. 2009
  • 7. © Knowledge Associates International Ltd. 2009
  • 8. © Knowledge Associates International Ltd. 2009
  • 9. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 10. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 11. <ul><li>The Economy is </li></ul><ul><li>changing </li></ul><ul><li>Jobs are changing </li></ul><ul><li>The workforce is </li></ul><ul><li>changing </li></ul><ul><li>Are we ready? </li></ul>
  • 12. <ul><li>Knowledge Based </li></ul><ul><li>Economy </li></ul><ul><li>Knowledge </li></ul><ul><li>Workers </li></ul><ul><li>Knowledge Based </li></ul><ul><li>Organizations </li></ul><ul><li>Knowledge Era </li></ul>
  • 13. Progress in 30 years?
  • 14. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management today </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 15. Knowledge Assets
  • 16. Types of Knowledge Tacit Knowledge Explicit Knowledge
  • 17. Knowledge Transfer Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE
  • 18. &quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives&quot;
  • 19. &quot;Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives&quot;
  • 20. Knowledge Asset Management 90m ? 10m 90m 10m MA SA HA FA MA SA HA FA
  • 21. Knowledge Asset Management <ul><li> </li></ul>
  • 22. KM Vision Framework 1.Communication Generation 1 2. Collaboration Generation 2 3. KM Processes Generation 3 4.Enterprise Integration Generation 4
  • 23. KM Process 3. Share 2. Store 1. Capture 5. Harvest 6. Best Practice/ Best eKnowledge 8. Measure 7. Best eXperts /C of P 9. Maintain/ Improve KM Process 4. Collaborate
  • 24. Knowledge Management and Web 2.0?
  • 25. Knowledge Management and Mass Collaboration
  • 26. Mobile Knowledge Management
  • 27. http://twitter.com/ronyoung
  • 28. http://km-consulting.blogspot.com
  • 29. http://knol.google.com/k/ron-young
  • 30. www.knowledge-management-online.com
  • 31. Facebook Ron Young
  • 32. © Knowledge Associates International Ltd. 2009 BBC
  • 33. © Knowledge Associates International Ltd. 2009 Step 1 Get people talking
  • 34. © Knowledge Associates International Ltd. 2009 Step 2 People Finder
  • 35. © Knowledge Associates International Ltd. 2009 Step 3 Get Blogging
  • 36. © Knowledge Associates International Ltd. 2009 Step 4 Use Wiki’s
  • 37. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 38. Timeless Business Principles Productivity
  • 39. Timeless Business Principles Productivity Relations
  • 40. Timeless Business Principles
  • 41. Timeless Business Principles Productivity Relations Quality
  • 42. Timeless Business Principles Productivity Relations Quality Knowledge
  • 43. Why? Productivity Relations Quality Knowledge
  • 44. Why?
  • 45. Timeless Business Principles Increase Sales
  • 46. Timeless Business Principles Increase Sales Reduce Costs
  • 47. Timeless Business Principles Increase Sales Reduce Costs Increase Profit/Value
  • 48. Timeless Business Principles Increase Sales Reduce Costs Increase Value Knowledge
  • 49. People & Knowledge Sharing
  • 50. Fear vs Trust <ul><li>Protective of ideas & knowledge Open and sharing ideas & knowledge </li></ul><ul><li>No Loyalty High Loyalty </li></ul><ul><li>Short Term & impatient Long Term & patient </li></ul><ul><li>Disrespect & political Respect & supportive </li></ul><ul><li>Individual & isolated Inter-connected by networks & teams </li></ul><ul><li>Independent Inter-dependent </li></ul><ul><li>Non communicative Open, frequent communications </li></ul><ul><li>- and 'one way' - and 'two way‘ feedback </li></ul><ul><li>Uninformed Informed </li></ul><ul><li>Feel no responsibility Feel responsible </li></ul><ul><li>Disempowered Empowered </li></ul><ul><li>Scarcity mentality Abundance mentality </li></ul>
  • 51. KM Principles Trust
  • 52. KM Principles Communicate Trust
  • 53. KM Principles Communicate Learn Trust
  • 54. KM Principles Communicate Learn Share Trust
  • 55. Timeless, Changeless Business Principles (Business Wisdom)
  • 56. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies
  • 57. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies = extraordinary value
  • 58. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 59. KM Principles, People, Tools & Technologies <ul><li>Progress in 30 years </li></ul><ul><li>Knowledge Management status </li></ul><ul><li>Back to Basics </li></ul><ul><li>The next 10 years </li></ul>
  • 60. “ The Web has radically and fundamentally changed the economics, processes and tools of knowledge&quot;
  • 61. Knowledge Asset Auditing?
  • 62. Knowledge Portal www.eol.org
  • 63. Knowledge Management and the ‘Meaningful Web’ <ul><li>Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans. </li></ul><ul><li>Nova Spivak </li></ul><ul><li>www.radarnetworks.com </li></ul>
  • 64. New Knowledge Organizations on the Web
  • 65. New Knowledge Organisations on the Web
  • 66. New Knowledge Organizations on the Web
  • 67. New Knowledge Organisations on the Web
  • 68. New Knowledge Organizations on the Web
  • 69. New Knowledge Organizations on the Web
  • 70. New Knowledge Spaces on the Web
  • 71. Virtual Team Meetings
  • 72. Virtual Team Meeting
  • 73. Virtual Team Meetings
  • 74. Electronic Whiteboards
  • 75. Virtual Team Meeting
  • 76. Virtual Team Meeting
  • 77. Virtual Team Meeting
  • 78. Virtual Training Centre
  • 79. Virtual Training Centre
  • 80. Virtual Training Centre
  • 81. Virtual Training Centre L1
  • 82. Virtual Training Centre L2
  • 83. Virtual Training Centre L3
  • 84. Virtual Library
  • 85. Virtual Library
  • 86. Virtual Library
  • 87. Virtual Knowledge Spaces
  • 88. Virtual Knowledge Spaces
  • 89. Integrating Distributed Knowledge <ul><li>Adaptive knowledge infrastructure is in place </li></ul><ul><li>Knowledge resources identified and shared appropriately </li></ul><ul><li>Timely knowledge gets to the right person to make decisions </li></ul><ul><li>Intelligent tools for authoring through archiving </li></ul><ul><li>Cohesive knowledge development between JPL, its partners, and customers </li></ul>NASA Knowledge Management Roadmap <ul><li>Instrument design is semi-automatic based on knowledge repositories </li></ul><ul><li>Mission software auto-instantiates based on unique mission parameters </li></ul><ul><li>KM principles are part of culture </li></ul><ul><li>KM practices are supported by layered COTS products </li></ul><ul><li>Remote data management allows spacecraft to self-command </li></ul><ul><li>Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet </li></ul><ul><li>Expert systems on spacecraft analyze and upload data </li></ul><ul><li>Autonomous agents operate across existing sensor and telemetry products </li></ul><ul><li>Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system </li></ul>Capturing Knowledge Sharing Knowledge <ul><li>MarsNet </li></ul><ul><li>Mars Exploration Rovers </li></ul><ul><li>Space Interferometry Mission </li></ul>Enables capture of knowledge at the point of origin, human or robotic, without invasive technology Enables seamless integration of systems throughout the world and with robotic spacecraft Enables sharing of essential knowledge to complete Agency tasks Modeling Expert Knowledge <ul><li>Systems model experts’ patterns and behaviors to gather knowledge implicitly </li></ul><ul><li>Seamless knowledge exchange with robotic explorers </li></ul><ul><li>Planetary explorers contribute to their successor’s design from experience and synthesis </li></ul><ul><li>Knowledge systems collaborate with experts for new research </li></ul><ul><li>Interstellar missions </li></ul><ul><li>Permanent lunar and Martian colonies </li></ul><ul><li>Europa Lander/Submersible </li></ul><ul><li>Titan Organics: Lander/Aerobot </li></ul><ul><li>Neptune Orbiter/Triton Observer </li></ul><ul><li>Mars robotic outposts </li></ul><ul><li>Comet Nucleus Sample Return </li></ul><ul><li>Saturn Ring Observer </li></ul><ul><li>Terrestrial Planet Finder </li></ul>2003 2007 2010 2025 Enables real-time capture of tacit knowledge from experts on Earth and in permanent outposts http://km.nasa.gov Jeanne Holm, Chief Knowledge Architect NASA/Jet Propulsion Laboratory
  • 90. The Next Ten Years - Key Challenges <ul><li>substantially increase the productivity of knowledge working, at least, 50 fold </li></ul><ul><li>exponentially develop global knowledge sharing networks & relations </li></ul><ul><li>radically innovate </li></ul><ul><li>dramatically improve quality </li></ul><ul><li>leadership aligned to the timeless principles </li></ul>
  • 91. www.knowledge-management-online.com [email_address] twitter & facebook ronyoung
  • 92. Contact Me <ul><li>Twitter: www.twitter.com/ronyoung </li></ul><ul><li>Blog: http://km-consulting.blogspot.com </li></ul><ul><li>Facebook: www.facebook.com/ronyoung </li></ul><ul><li>Linkedin: www.linkedin.com/ronyoung </li></ul><ul><li>Website: www.knowledge-management-online.com </li></ul><ul><li>Email: [email_address] </li></ul>Ron Young, 23 rd November 2010, KM Asia, Singapore
  • 93. Old Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore Thin Communications Rich Communications TACIT KNOWLEDGE EXPLICIT KNOWLEDGE TACIT KNOWLEDGE EXPLICIT KNOWLEDGE
  • 94. New Knowledge Paradigm Ron Young, 23 rd November 2010, KM Asia, Singapore An Ocean of Knowledge A Sky of Information

×