12 02 08 New Delhi Apo Km Conference

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Ron Young presenting at the National Productivity Council of India KM Conference

Ron Young presenting at the National Productivity Council of India KM Conference

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Transcript

  • 1.
    • Back to Basics
    • Strategies for Identifying, Creating, Storing,
    • Sharing and Using Knowledge
    • Ron Young, CKO, Knowledge Associates International
    • Technology and Innovation for Knowledge Management Conference
    • 12 th February 2008, New Delhi, India
  • 2. “ The most important, and indeed truly unique, contribution of management in the 20 th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21 st century is similarly to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker
  • 3. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives"
  • 4. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives"
  • 5. Knowledge Management and Web 2.0?
  • 6. Progress in 30 years?
  • 7. Timeless, Changeless Business Principles (Business Wisdom)
  • 8. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies
  • 9. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies = extraordinary value
  • 10. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 11. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 12. Timeless Business Principles
  • 13. Timeless Business Principles Productivity
  • 14. Timeless Business Principles Productivity Relations
  • 15. Timeless Business Principles Productivity Relations Quality
  • 16. Timeless Business Principles Productivity Relations Quality Knowledge
  • 17. Why? Productivity Relations Quality Knowledge
  • 18. Timeless Business Principles Increase Sales
  • 19. Timeless Business Principles Increase Sales Reduce Costs
  • 20. Timeless Business Principles Increase Sales Reduce Costs Increase Profit/Value
  • 21. Timeless Business Principles Increase Sales Reduce Costs Increase Value Knowledge
  • 22. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 23. “ What key areas of knowledge, if they could be much better managed, would make a big difference to achieving/exceeding our objectives over the next few years "
  • 24. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 25. From ‘episodic’ learning to ‘continuous learning’ From ‘episodic innovation’ to ‘continuous innovation’
  • 26. Learning / After Action Review
    • What were the Objectives?
    • What did we actually achieve?
    • Why were there differences?
    • What can we learn from this?
    • What can we do better next time?
    • What actions could we take?
    • Can we celebrate progress & successes?
  • 27. What new learnings, ideas, insights have we had today? Is this critical new knowledge for the Organisation?
  • 28. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 29. “ The Web has radically and fundamentally changed the economics, processes and tools of knowledge"
  • 30. Knowledge Management and Web 2.0?
  • 31. Knowledge Portal www.eol.org
  • 32. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 33. People & Knowledge Sharing (70% of the KM effort)
  • 34. Fear vs Trust
    • Protective of ideas & knowledge Open and sharing ideas & knowledge
    • No Loyalty High Loyalty
    • Short Term & impatient Long Term & patient
    • Disrespect & political Respect & supportive
    • Individual & isolated Inter-connected by networks & teams
    • Independent Inter-dependent
    • Non communicative Open, frequent communications
    • - and 'one way' - and 'two way‘ feedback
    • Uninformed Informed
    • Feel no responsibility Feel responsible
    • Disempowered Empowered
    • Scarcity mentality Abundance mentality
  • 35. KM Principles Trust
  • 36. KM Principles Communicate Trust
  • 37. KM Principles Communicate Learn Trust
  • 38. KM Principles Communicate Learn Share Trust
  • 39. Back to Basics Strategies for Identifying, Creating, Storing, Sharing and Using Knowledge
    • 1. Some Timeless Business Principles
    • 2. Identifying Knowledge
    • 3. Creating Knowledge
    • 4. Storing Knowledge
    • 5. Sharing Knowledge
    • 6. Using Knowledge
  • 40. Knowledge on the Web
  • 41. Knowledge Management and the ‘Meaningful Web 3.0’
    • Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans.
    • Nova Spivak
    • www.radarnetworks.com
  • 42. Integrating Distributed Knowledge
    • Adaptive knowledge infrastructure is in place
    • Knowledge resources identified and shared appropriately
    • Timely knowledge gets to the right person to make decisions
    • Intelligent tools for authoring through archiving
    • Cohesive knowledge development between JPL, its partners, and customers
    NASA Knowledge Management Roadmap
    • Instrument design is semi-automatic based on knowledge repositories
    • Mission software auto-instantiates based on unique mission parameters
    • KM principles are part of culture
    • KM practices are supported by layered COTS products
    • Remote data management allows spacecraft to self-command
    • Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet
    • Expert systems on spacecraft analyze and upload data
    • Autonomous agents operate across existing sensor and telemetry products
    • Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system
    Capturing Knowledge Sharing Knowledge
    • MarsNet
    • Mars Exploration Rovers
    • Space Interferometry Mission
    Enables capture of knowledge at the point of origin, human or robotic, without invasive technology Enables seamless integration of systems throughout the world and with robotic spacecraft Enables sharing of essential knowledge to complete Agency tasks Modeling Expert Knowledge
    • Systems model experts’ patterns and behaviors to gather knowledge implicitly
    • Seamless knowledge exchange with robotic explorers
    • Planetary explorers contribute to their successor’s design from experience and synthesis
    • Knowledge systems collaborate with experts for new research
    • Interstellar missions
    • Permanent lunar and Martian colonies
    • Europa Lander/Submersible
    • Titan Organics: Lander/Aerobot
    • Neptune Orbiter/Triton Observer
    • Mars robotic outposts
    • Comet Nucleus Sample Return
    • Saturn Ring Observer
    • Terrestrial Planet Finder
    2003 2007 2010 2025 Enables real-time capture of tacit knowledge from experts on Earth and in permanent outposts http:// km.nasa.gov Jeanne Holm, Chief Knowledge Architect NASA/Jet Propulsion Laboratory
  • 43. The Next Ten Years - Key Challenges
    • substantially increase the productivity of knowledge working, at least, 50 fold
    • exponentially develop global knowledge sharing networks & relations
    • dramatically improve quality
    • Continuous radical knowledge creation and innovation
    • leadership aligned to the timeless principles
    • Applying the best strategies, tools and technologies
  • 44. www.knowledge-management-online.com
  • 45. http://km-consulting.blogspot.com
  • 46. Knowledge Asset Management
  • 47. www.knowledge-management-online.com http://km-consulting.blogspot.com [email_address]