W. Edwards Deming “ Eighty-Five percent of the reasons for failure to meet customer expectations are related to deficiencies in the Systems and Processes rather than employees. The role of leadership is to change the process rather than badger individuals to do it better.”
Works on a statistical scale of Defects per Million (DPM)
It tells how good the products and services really are by designating the distribution about the average of any process or procedure
What is Six Sigma Six Sigma Numbers Most processes and companies operate at Three(3) capability 2 Six 116x 233 Five 27x 6,210 Four 10x 66,807 Three 4x 308,538 Two 2x 691,462 One Effort to Improve 1 Sigma Defects per Million (DPM) Sigma Level
What is Six Sigma Two Methodologies: DMAIC – Defect reduction within an existing product or process. DMADV – When a product or process is first being designed. Define Measure Analyze Improve Control Define Measure Analyze Design Validate
Taiichi Ohno “ All we are doing is looking at a timeline from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that timeline by removing the non-value added wastes.” Lean is the continuous focus on eliminating waste driven by customer satisfaction. What is Lean?
Lean – Cycle Time (Kanban) Lean is used to analyze and attack the lack of coordination, flow and waste What is Lean? Work/ Value Add Time Work/ Non-Value Add Time Work/ Value Add Time Work/ Non-Value Add Time Work/ Value Add Time Work/ Non-Value Add Time Work/ Value Add Time Work/ Non-Value Add Time Work/ Value Add Time Work/ Non-Value Add Time Work/ Value Add Time NVAT Work/ Value Add Time Work/ Value Add Time Work/ Value Add Time Work/ Value Add Time NVAT NVAT NVAT Before After Lean Principle: Spend resources to improve Kanban (Cycle Time) Lead Time/ Cycle Time
Cleaning tools & supplies available at point of usage
Assign specific individuals to tasks
Designate specific cleaning time
Arrange items to be:
Easy to find – visual controls
Easy to use – immediate retrieval
Easy to return – immediate return
What is it for?
Why do I have it?
How often do I use it?
Does someone else have the same thing?
Develop and implement best practices.
Organize: (Arrange and label) remaining needed items to maximize efficiency. Distinguish: Between what is needed and what is not. “ When in doubt, move it out” Standardize Shine Sort / Straighten Store