The explosion of social media and mobile phone and tablet technology is changing our world. Emergency service organizations large and small are using social media and mobile applications for both bread and butter operations and large scale crises response. Existing and emerging technology like vehicle early detection systems, custom “911 Apps” and NG911 systems to gather live information from emergency scenes, enhancing responder effectiveness and safety. Likewise “Push” technology like Twitter, Facebook and Google+ staffed by Virtual Operations Support Teams allow virtually any department to have two-way communication with citizens to provide services, information or “Commu-nitySourcing” peer-to-peer assistance. Many of these tools are free and ready to use right now. The question is, how will you choose to apply them?
-Question and Answer
-Handouts / Websites
Learning Objectives: Students will learn:
- How to leverage existing SM/M user community infrastructure for emergency commu-nications.
- Use of open platform tools to allow departments of all sizes to gain access to infor-mation increasing situational awareness.
- Barriers to implementation of SM/M technology.
- Vulnerabilities of SM/M technology.
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