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Hippo GetTogether Usability Sidetrack
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Hippo GetTogether Usability Sidetrack

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Hippo GetTogether …

Hippo GetTogether
Usability Presentation & Workshop
20 Aug 2010
Amsterdam, Felix Meritis

Published in: Design

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  • 1. Hippo GetTogether Usability Sidetrack 20 Aug 2010, Amsterdam, Felix Meritis Rolf van der Steen • r.vandersteen@onehippo.com About me EUROPE • AMSTERDAM HIPPO B.V. • OOSTEINDE 11 • 1017 WT AMSTERDAM • THE NETHERLANDS • +31 20 5224466 USA • SAN FRANCISCO HIPPO USA INC. • 185 H STREET, SUITE B • PETALUMA CA 94952 • USA • +1 707 773 4646 WWW.ONEHIPPO.COM • INFO@ONEHIPPO.COM • SALES@ONEHIPPO.COM
  • 2. Schedule 13:30 - 14:00 Brief introduction on usability 14:00 - 15:30 Practical workshop Your input is valuable here Hippo GetTogether - Usability Sidetrack 20 Aug 2010 2
  • 3. What is Usability “Usability really just means making sure that something works well” Steve Krug - www.sensible.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 3
  • 4. Usability = Ease of Use “The ease in in which people can use a “The ease which users can use Hippo particular toolto achieve aaparticular goal” CMS/Portal to achieve particular goal” en.wikipedia.org/wiki/usability Ease of Use Hippo GetTogether - Usability Sidetrack 20 Aug 2010 4
  • 5. What defines usability Usability is defined by five quality components: ● Learnability ● Efficiency ● Memorability ● Error tolerance ● Satisfaction Jakob Nielsen - www.useit.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 5
  • 6. Why is usability important ● Usability increases conversion ● Usability improves productivity ● Usability reduces amount of support ● Usability reduces training cost ● Usability differentiates from competitors Overall satisfaction: returning customers, continued use Hippo GetTogether - Usability Sidetrack 20 Aug 2010 6
  • 7. How to improve usability “Usability is a quality attribute that assesses how easy user interfaces are to use.” “The word usability also refers to methods for improving ease-of-use during the design process.” Jakob Nielsen - www.useit.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 7
  • 8. User Centered Design Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 8
  • 9. Methods for UCD ● Persona's ● Heuristic evaluation ● Mental models ● Use cases ● Prototyping ● Interviews ● Scenarios ● Storyboarding ● Usability testing ● Design patterns ● Expert reviews ● Participatory design ● Focus groups ● etc Many methods available Hippo GetTogether - Usability Sidetrack 20 Aug 2010 9
  • 10. Usability and User Experience Peter Morville - www.semanticstudios.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 10
  • 11. Usability at Hippo Enough of the theoretical stuff How are we doing this at Hippo Hippo GetTogether - Usability Sidetrack 20 Aug 2010 11
  • 12. Where we are coming from Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 12
  • 13. Where we are going to Anthony Colfelt - www.boxesandarrows.com Hippo GetTogether - Usability Sidetrack 20 Aug 2010 13
  • 14. How do we do that Integrating UCD into Agile development process ● Usability testing ● Persona's ● Design patterns ● User stories Hippo GetTogether - Usability Sidetrack 20 Aug 2010 14
  • 15. Usability testing Hippo GetTogether - Usability Sidetrack 20 Aug 2010 15
  • 16. Personas Hippo GetTogether - Usability Sidetrack 20 Aug 2010 16
  • 17. Design patterns Hippo GetTogether - Usability Sidetrack 20 Aug 2010 17
  • 18. User stories Hippo GetTogether - Usability Sidetrack 20 Aug 2010 18
  • 19. Workshop ● Introductions ● Top 10 improvements untill time runs out ● Persona's or you get bored with me + ● Today's design Hippo GetTogether - Usability Sidetrack 20 Aug 2010 19
  • 20. Introductions ● Name What you do Please include your experience ● with Hippo products ● Where you're from ● Three tags Hippo GetTogether - Usability Sidetrack 20 Aug 2010 20
  • 21. Workshop 'rules' ● Focus on CMS 7 ● Focus on usability of the CMS UI ● Hippo Go Green demo to demonstrate Feel free to say anything! Hippo GetTogether - Usability Sidetrack 20 Aug 2010 21
  • 22. Top 10 improvements ● Usability method: Focus Group ● Write down your most wanted improvements on post-its ● Take a turn in presenting your improvements ● Collectively cluster improvements ● Collectively prioritize improvements Hippo GetTogether - Usability Sidetrack 20 Aug 2010 22
  • 23. Break? Hippo GetTogether - Usability Sidetrack 20 Aug 2010 23
  • 24. Personas ● Usability method: Personas ● Create personas ● In groups, one persona per group ● Personal input is desired ● Template is provided ● Presentation in “a day in the life of ...” scenario Hippo GetTogether - Usability Sidetrack 20 Aug 2010 24
  • 25. Today's design ● Usability method: Participatory Design ● Select improvement (tab management) ● Generate use cases ● Rapid prototyping: wireframes / sketches ● Presentation Hippo GetTogether - Usability Sidetrack 20 Aug 2010 25
  • 26. Wrap up Your questions ... ? My questions Opinion on sidetrack? Interested in participating in usability tests? Hippo GetTogether - Usability Sidetrack 20 Aug 2010 26
  • 27. Hippo GetTogether - Usability Sidetrack 20 Aug 2010 27

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