The Danish ModelTransforming Public Librariesfrom Institutions of theIndustrial Age to ChangeAgents for the NetworkedSocie...
DenmarkAarhus  5.5 mill310.000 inhabitants647 km2km2  43,00019 librarieslibrary service points  450 fixed  96 NZD average ...
1400       Fewer libraries..1200       .1000 800 600 400 200         More than 50 % decrease of            service points ...
E-bookreaders
Libraries
Reinvent the librarynew ways of professionalism      new products      new alliances   new ways of funding
A new library modelfor the knowledgesocietyDanish DigitalLibraryPartnerships
The modern library                              Cognition/information               Innovation                            ...
Space for meaningful and                        touching experiences                        Irrational, emotional and chao...
Space for experience and exploring the                     world through media and communication                     Free ...
Open, public space                    The Great Good Place - between home                    and work                    A...
Users creating new expressions in                        the encounter with art and culture                        Access ...
Idea   Liberate data and information   Create relations between data   Make the users knowledge visible and    useful ...
Information silos                    data bases
ConceptSources   The well               Application layer   Presentation           (data repository)                      ...
TING.community                 40               12              Library         Vendor              Partners        Partne...
The Net librariesVirtual libraries or subject portalsproduced by Danish public andresearch libraries in cooperation
   Started spring 2000   Editor based in Aarhus, production distributed   Cooperation with nationwide public service TV...
Author net    Interviews    Video clips       User profilesLatest comments Ask your librarian Podcasts                  Bl...
Palle’s Gift Shop                                          Presentation    All Danish public libraries participate       ...
Watch movieswith your borrowers cardon filmstriben.dk
Film and movies                  E-sound books     E-music        E-books
m.aakb.dk
Search and hold            SMS services      Integrated e-content     My loans/accountNews from the library               ...
Loan Patterns – ”Wisdom of the Crowd”
Otherswho haveborrowed..
E-content from                  the library:Film and movies   E-books                  E-sound books                  Musi...
Launching ebook-service                  October 2011                  Agreement with primary                  publishers ...
Scan point       Titles by same                      author                                    Others have                ...
Mash-up library                                                                              Partner                      ...
..a structured, obligating, mutualbeneficial and dialogue based cooperationbetween organizations from differentsectors who...
Interaction Partnership strategy                                          Innovation in hybrid organisations              ...
20122
Thus partnerships..                      New resources and skills in the library                      Knowledge and inspir...
Innovation Strategy
What is innovation?                      New      Innovation                      Value – for the                      users
Davenport and Pruzak, 1998Phases of innovation            Viscositet of Knowledge                Known       Goals and    ...
Self service
The intelligent building..The hybrid library• Multiple user interfaces• “Intelligent” user support from the  environment• ...
Pick up of digital material               The cell phone collect the web address               Bluetooth transmits address...
Info Galleria
The Climate Scene
E-tables
Lib-PhoneRFID tags and Blue Tothconnected to content server
Early version…
Story HatPDA equippedReacts with rfid tags
The Laundry Game
”Rockingsheep”
The Story Chair
Interactive Wall
The Quibbler
Low TechBook Table  Innovation!
The library as a space From                         To Information searchable       What is only possible to anywhere     ...
From Space for Media to Space for PeopleLibraries are low intensivemeeting places andcreators of social capitaland trust.....
World Café                        3-4 consecutive rounds of discussion                        A new question posed at each...
Photo typing                        Groups of people forming visions.                       Everyone gets a camera and has...
Village Square         Users and staff introduces ideas                        and projects and participants              ...
Mindspot: Target group from 14-20. Lead Users                Events inside and outside of the                            l...
User driven design       Children’s lab: A week’s workshop                         with children btw 9-14 prototyping     ...
LESSONS LEARNEDMake partnershipsCo-create and co-produceIntegrate user generated knowledge in servicesLiberate the library...
LESSONS LEARNEDMake space for prototyping in the physical libraryIncrease ties between other public sector activities andl...
Analogue media..
..digital media..
..music..
..serendipity..
..events..
..exhibitions..
..play for adults..
..picture books..
..puppet theater..Bogklubber
..chess club..
..imagination..
..playful togetherness..
..book startprogrammes..
..and storytelling!
Tuition..
..structured courses..
..informal learning..
..consultation..
..individual help..
..homework help - primary school..
..homework help café - immigrants..
..edutainment..
..word bingo..
..guidance..
..self learning..
..and self service
Meetings..
..talks..
..discussions..
..public debate..
..voting..
..politics..
.hanging out..
..dating..
.. concentrating!
Writers workshops..
..navigating..
..rap performance..
..building the future library..
..poetry slam..
..creating toys..
..workshops for lead users..
..creating the future..
..method development..
..play for children..
..hacker labs..
..necessary rest!
City Floor - level 0
Central escalators                                                        Reading room                                    ...
The entrance – level 1
Media Ramp - level 1
Media Ramp - level 2
Media Ramp    Rental Spaces                                                Learning and meetings Central escalatorsLearnin...
Hanging Garden                                  Exhibition       Dynamic Surface   Wardrobe               Mirror RoomBook ...
Breastfeeding space                               Eating space                 Blackboard paint
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Gl dec 2012

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Presenting library deveopment in Aarhus and in Denmark

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Gl dec 2012

  1. 1. The Danish ModelTransforming Public Librariesfrom Institutions of theIndustrial Age to ChangeAgents for the NetworkedSociety..Rolf Hapel, Aarhus Public Libraries, Denmark
  2. 2. DenmarkAarhus 5.5 mill310.000 inhabitants647 km2km2 43,00019 librarieslibrary service points 450 fixed 96 NZD average spending on78 NZD average spending on libraries per capitalibraries per capita
  3. 3. 1400 Fewer libraries..1200 .1000 800 600 400 200 More than 50 % decrease of service points in Denmark since 0 1980!
  4. 4. E-bookreaders
  5. 5. Libraries
  6. 6. Reinvent the librarynew ways of professionalism new products new alliances new ways of funding
  7. 7. A new library modelfor the knowledgesocietyDanish DigitalLibraryPartnerships
  8. 8. The modern library Cognition/information Innovation Empower- mentD. Skot-Hansen et. al.Royal School of Library andInformation Science Engagement
  9. 9. Space for meaningful and touching experiences Irrational, emotional and chaotic Communicating a diversion of aesthetic experiencesSpace for inspiration Storytelling or other artistic expressions All kinds of media, cultural forms and genres Stage for events and cultural arrangements Supporting cognition/experience and innovation
  10. 10. Space for experience and exploring the world through media and communication Free and easy access to information and knowledge Learning percieved as a dialogue oriented processSpace for learning Based on learning needs of the users Informal settings Playful, interactive and social learning methods Homework café’s, study places, open courses and experiment areas Supporting cognition/experience and empowerment
  11. 11. Open, public space The Great Good Place - between home and work Arenas for encounters between people of different interests and values Encounter opinions through discussions and debateSpace for meeting Non-committal, random encounters through lounge décor with newspapers and café atmosphere Organized meetings Chat groups, blogs or other social media Supporting empowerment and engagement
  12. 12. Users creating new expressions in the encounter with art and culture Access to tools supporting creative expressions Gaming-, writing-, sound- and video-workshops Workshops with professionalSpace for performance artists, designers and multimedia developers Publishing and distributing work and products of the users User access to stages for performance and expression Supporting engagement and innovation
  13. 13. Idea Liberate data and information Create relations between data Make the users knowledge visible and useful Place information in a meaningful context for the users ..by using open source software and forming communities for development
  14. 14. Information silos data bases
  15. 15. ConceptSources The well Application layer Presentation (data repository) OO Harvesting and indexing m User transactions
  16. 16. TING.community 40 12 Library Vendor Partners PartnersCommunity Mobile Projects MobileCouncil TING.concept E.g. apps----------CommunityWork Group Ding2 (CMS) Open Source The Well Content (Meta data (Coding and repository) consistency)
  17. 17. The Net librariesVirtual libraries or subject portalsproduced by Danish public andresearch libraries in cooperation
  18. 18.  Started spring 2000 Editor based in Aarhus, production distributed Cooperation with nationwide public service TV and radio broadcast (DR) Also nonfiction: ”Think Pauses” in cooperation with Aarhus University and DR  a series of events and booklets with scientist and researchers on subjects like Freedom, Network, Confidence and Hostility.
  19. 19. Author net Interviews Video clips User profilesLatest comments Ask your librarian Podcasts Blogs News BiographiesReaders Clubs Event calendar ’Something Similar’ Analyses Best rated novels ’Book pieces’Write to the Author Expert panelsOrder the book in your library Bibliographies
  20. 20. Palle’s Gift Shop Presentation  All Danish public libraries participate Theme  Universe – basic figures and changing themes – also in the physical libraries Recommendations Music Games Polling Downloads Library Adds User comments
  21. 21. Watch movieswith your borrowers cardon filmstriben.dk
  22. 22. Film and movies E-sound books E-music E-books
  23. 23. m.aakb.dk
  24. 24. Search and hold SMS services Integrated e-content My loans/accountNews from the library Events General info Top 10 New media/ services Recommen- dations
  25. 25. Loan Patterns – ”Wisdom of the Crowd”
  26. 26. Otherswho haveborrowed..
  27. 27. E-content from the library:Film and movies E-books E-sound books Music Film.. E-sound books E-music ..in Websites from e.g. educational E-books institutions
  28. 28. Launching ebook-service October 2011 Agreement with primary publishers covering 80 % of the Danish e-book market Build on TING Technical integration to Fiction Literature portal Integration to OPAC’s
  29. 29. Scan point Titles by same author Others have also borrowed.. Remember this book
  30. 30. Mash-up library Partner activities LOCAL ARCHIVE NATURE GUIDE REFERENCE ARKIV ANALOGUE MEDIA LEARNING CENTER Archive YOUTHTODDLERS/CHILDREN JOB CORNER STUDY SUPPORT FAMILIES EXHIBITIONS HOME- WORK COMMUNITY QUIET REA- CENTER AREA DING HELP MEETING TRAI- NING CAFÉ Q AND A ROOMS HEALTH SMS BUSINESS COUNCELLING SERVICE SELF SERVICE LEISURE INFO CONSUMER INFO LIBRARY SHOP NEWS LOUNGE
  31. 31. ..a structured, obligating, mutualbeneficial and dialogue based cooperationbetween organizations from differentsectors who by combining their resourcesand competences can develop newactivities and services
  32. 32. Interaction Partnership strategy Innovation in hybrid organisations Business development projects Volunteers as consultants R&D Co-production Advocacy campains Branding Dialogue on servicesShort term Sponsorships Networks, clubs Long term Short duration Sponsorships Donations, gifts Long duration Distance
  33. 33. 20122
  34. 34. Thus partnerships.. New resources and skills in the library Knowledge and inspiration from others Increased network Increased diversity and quality in service production Enhanced communication and marketing Legitimization New ambassadors
  35. 35. Innovation Strategy
  36. 36. What is innovation? New Innovation Value – for the users
  37. 37. Davenport and Pruzak, 1998Phases of innovation Viscositet of Knowledge Known Goals and non- aims knowledge Vision Know- Fullfillment ledgeDivergent ConvergentPhase Phase Action plans Unknown non- The Groan- knowledge zone
  38. 38. Self service
  39. 39. The intelligent building..The hybrid library• Multiple user interfaces• “Intelligent” user support from the environment• Web-services: embedded elements in the physical library connecting items and data from the Internet (recommendation, something similar, author portraits) Inspiring physical spaces for learning, searching, reading
  40. 40. Pick up of digital material The cell phone collect the web address Bluetooth transmits address to pci-floor Winner of Danish Design Award 2004 Info Column, proto type
  41. 41. Info Galleria
  42. 42. The Climate Scene
  43. 43. E-tables
  44. 44. Lib-PhoneRFID tags and Blue Tothconnected to content server
  45. 45. Early version…
  46. 46. Story HatPDA equippedReacts with rfid tags
  47. 47. The Laundry Game
  48. 48. ”Rockingsheep”
  49. 49. The Story Chair
  50. 50. Interactive Wall
  51. 51. The Quibbler
  52. 52. Low TechBook Table Innovation!
  53. 53. The library as a space From To Information searchable What is only possible to anywhere experience in the library Space for media The space as a media On-line On-site Information Meaning and significance Facts Reliability Encounter with information Encounter with people Well informed Eksperimental Visitor Resource Neutrality Sensuous Serious Playful Arrangements Events Ivar Moltke, Create
  54. 54. From Space for Media to Space for PeopleLibraries are low intensivemeeting places andcreators of social capitaland trust.. Ragnar Audunson, Oslo University college, Dept. of Journalism, Library and Information Studies, Oslo, Norway
  55. 55. World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essenceLibrary as percievedby othersDialogue and oralcompetences involvedOpportunity toexamine the library’sown attitudes andideas
  56. 56. Photo typing Groups of people forming visions. Everyone gets a camera and has to answer in photos: What is it like to be a user and what is it like to work there?A great variety ofcompetences involvedUsing picturescommunicates wellStarts discussionsand reflections
  57. 57. Village Square Users and staff introduces ideas and projects and participants elaborate and develop those ideasThe library space isused for ideas andprojectsA channel into userthoughts and ideasTest-space fordevelopment topicsAccess to usernetworks
  58. 58. Mindspot: Target group from 14-20. Lead Users Events inside and outside of the library. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user groupUsing user competencesConstruct a universeAccess to new networkand user groupsChanging the image ofthe library worker
  59. 59. User driven design Children’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSADirect access tochildren and not justto children’s adultsChildren carries largenetworksIn 2014 these childrenare between 16-21
  60. 60. LESSONS LEARNEDMake partnershipsCo-create and co-produceIntegrate user generated knowledge in servicesLiberate the library from analog media - gradually!!!Think value chains, formats and ”universes” in serviceproduction
  61. 61. LESSONS LEARNEDMake space for prototyping in the physical libraryIncrease ties between other public sector activities andlibrariesThink relations rather than transactionsAdvocate and campainBe where the users are
  62. 62. Analogue media..
  63. 63. ..digital media..
  64. 64. ..music..
  65. 65. ..serendipity..
  66. 66. ..events..
  67. 67. ..exhibitions..
  68. 68. ..play for adults..
  69. 69. ..picture books..
  70. 70. ..puppet theater..Bogklubber
  71. 71. ..chess club..
  72. 72. ..imagination..
  73. 73. ..playful togetherness..
  74. 74. ..book startprogrammes..
  75. 75. ..and storytelling!
  76. 76. Tuition..
  77. 77. ..structured courses..
  78. 78. ..informal learning..
  79. 79. ..consultation..
  80. 80. ..individual help..
  81. 81. ..homework help - primary school..
  82. 82. ..homework help café - immigrants..
  83. 83. ..edutainment..
  84. 84. ..word bingo..
  85. 85. ..guidance..
  86. 86. ..self learning..
  87. 87. ..and self service
  88. 88. Meetings..
  89. 89. ..talks..
  90. 90. ..discussions..
  91. 91. ..public debate..
  92. 92. ..voting..
  93. 93. ..politics..
  94. 94. .hanging out..
  95. 95. ..dating..
  96. 96. .. concentrating!
  97. 97. Writers workshops..
  98. 98. ..navigating..
  99. 99. ..rap performance..
  100. 100. ..building the future library..
  101. 101. ..poetry slam..
  102. 102. ..creating toys..
  103. 103. ..workshops for lead users..
  104. 104. ..creating the future..
  105. 105. ..method development..
  106. 106. ..play for children..
  107. 107. ..hacker labs..
  108. 108. ..necessary rest!
  109. 109. City Floor - level 0
  110. 110. Central escalators Reading room Project rooms Entrance, level 1 Study cellsReading room Citizens Services Multi purpose halls Learning and meeting Cafe
  111. 111. The entrance – level 1
  112. 112. Media Ramp - level 1
  113. 113. Media Ramp - level 2
  114. 114. Media Ramp Rental Spaces Learning and meetings Central escalatorsLearning and meetings Children and Families
  115. 115. Hanging Garden Exhibition Dynamic Surface Wardrobe Mirror RoomBook shelves Loudspeaker
  116. 116. Breastfeeding space Eating space Blackboard paint

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