3 Key Points - Forrester Research 2012 Customer Experience Predictions

1,649 views
1,506 views

Published on

Rokk3r Labs’ Top 3 Key Points You Need to Takeaway from Forrester’s 2012 Customer Experience Predictions.

Keeping up with the latest trends, thoughts and ideas is difficult when there is so much to choose from. Rokk3r Labs is happy to breakdown the most interesting and thought-provoking items for you from across the Internet.

Published in: Education, Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,649
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3 Key Points - Forrester Research 2012 Customer Experience Predictions

  1. 1. creativity. human insight. technology.Forrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!Game changing ideas for our hyper-connected world
  2. 2. creativity. human insight. technology. 3 Key TakeawaysForrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
  3. 3. creativity. human insight. technology. 1. Customer experience is a top concern. To the point where it will be raised as a strategic priority imperative by the C-level’s.Forrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
  4. 4. creativity. human insight. technology. 2. Focus on multi-channel experiences to avoid putting customers through multiple, disjointed touch-points.Forrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
  5. 5. creativity. human insight. technology. 3. Education! Education! Education! There will be a huge focus on educating employees in customer experience skills.Forrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
  6. 6. creativity. human insight. technology. Just click to explore further! Full report (access required) :: The shortened version Connect With The Report’s Authors: Kerry Bodine & Ron RogowskiForrester Research’s 2012 CustomerExperience Predictions bite-sized* * Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
  7. 7. creativity. human insight. technology.What do you think businesses should focus on in 2012 and beyond when it comes to customer experience? Connect with us to continue the conversation! ideas@rokk3rlabs.com :: facebook.com/rokk3rlabs :: @rokk3rlabs
  8. 8. Rokk3r Labs is:: 35+ 22+ 15y+ active real-time clients dashboards consulting, digital & 200+ mobile technology campaigns 7+ countries experience 40+ iPhone 5+ apps 17+ dedicated internal products team-mates
  9. 9. Hyperconnectivity Irrelevance Sophistication Opportunities Democratization Irrelevance Hyperconnectivity Sophistication !"#$%&$( Institutions !"#$%&$( Sophistication New Competition CitizensDemocratization !"#$%&$( Irrelevance Hyperconnectivity Opportunities Sophistication Democratization Irrelevance New Competition Hyperconnectivity New Challenges Sophistication Larger Markets Irrelevance Opportunities Sophistication Democratization New Challenges Sophistication Hyperconnectivity Sophistication Opportunities ExecutionAnalytics What We Do Think Tank Consulting Ventures Our Differentiators Creativity + Human Insight +Technology
  10. 10. creativity. human insight. technology. Thank YouGame changing ideas for our hyper-connected world ideas@rokk3rlabs.com

×