Open source crm & fixyourstreet.ie
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Open source crm & fixyourstreet.ie

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The presentation describes the basic feature set available from fixyourstreet.ie integration with vtiger and sugar crm available from Target Integration

The presentation describes the basic feature set available from fixyourstreet.ie integration with vtiger and sugar crm available from Target Integration

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  • 1. Open Source CRM & FixYourStreet.ie An Introduction David Rosney david@targetintegration.com +353 87 2533641
  • 2. What is Open Source?→Open Source = Independence →To Customise the code →No license fee →Community driven →Support of enterprise © Target Integration Ltd
  • 3. Open Source CRMs→A large number of options but two main leaders © Target Integration Ltd
  • 4. TerminologyFYS SugarCRM vtiger→ Reports → Cases → Trouble Tickets→ Comments → Notes → Comments © Target Integration Ltd
  • 5. SugarCRM Interface © Target Integration Ltd
  • 6. vtiger Interface © Target Integration Ltd
  • 7. Basic Features Set→Fetching Reported Reports from FYS and putting it in CRM→Selectively pushing updates on reports from CRM to FYS→Updating CRM with comments from FYS © Target Integration Ltd
  • 8. Other Features→Send email on receiving new report in CRM→Send email to the relevant individual/ contact on report update→Provide reports on the performance of helpdesk→Web based and hence operating system agnostic→No client software installation and maintenance→Can be integrated with existing authentication Server (LDAP/Active Directory) © Target Integration Ltd
  • 9. More Information→For more information contact →David Rosney, Business Development Manager Target Integration Ltd david@targetintegration.com +353 87 2533641 +353 1 886 5684 © Target Integration Ltd