Lean Six Sigma Summit Brochure

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Lean Six Sigma Summit Brochure

  1. 1. ✔ 12th Annual Lean Six Sigma & Process Improvement Summit ✔ 18th Annual Next Generation BPM Summit Your #1 event for Business Process Excellence globally, featuring the: ✔ Profit Through Process Week Solutions Hall ✔ Process Excellence Awards ✔ Corporate Leaders Boardroom Presented by The original and largest Business Process Excellence meeting globally. As organizations shift into growth mode, the competitive landscape means you need everything at your finger tips to excel and win business. The next evolution in Business Excellence is emerging – make sure you’re part of it. Join the one event for 2011 that guarantees to bring you everything you need to position your organization for optimal success: ✔ Whether double dip or steady growth, ensure your business processes are optimized to drive maximum competitive advantage and reduce operational risk ✔ Retain and win new business by putting the customer at the heart of everything you do and making Process Excellence part of your DNA ✔ Streamline your organization for agility, flexibility and effectiveness by accelerating Lean for both cost out and top line revenue growth ✔ Reap maximum results with the power of 3: Break down the process siloes of Lean, Six Sigma & BPM with a holistic approach to complete Business Process Excellence WEB: www.LeanSixSigmaSummit.com | EMAIL: enquire@sixsigmaiq.com TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 The #1 meeting for leaders across the Lean, Six Sigma & BPM spectrum 17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL NOW PART OF Platinum Sponsor: Brochure Now part of Profit Through Process Week, Lean Six Sigma Summit attendees can now expand their horizons with more BPM content than ever before. For information on access to the co-hosted Next Generation BPM Summit and the exclusive $100 upgrade pass click here EXCLUSIVE TO PROFIT THROUGH PROCESS WEEK! UNRIVALLED KEYNOTE SPEAKER INCLUDE: Stephen Spear Renowned author of ‘Chasing the Rabbit’ blog and bestseller ‘The High velocity Edge’ The Disney Institute: Uncover the ‘chain of excellence’ from the world’s leading company in customer Where the Business Process Excellence community shapes its future: TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION Jim Cosco VP & CQO Motorola Mobility – Home Doug Burgess Sr VP Corporate Lean Six Sigma Strategy Xerox Doug Norkus Mission Assurance Director Lockheed Martin Steve Towers CEO & Founder BP Group Daniel Chan CIO New York State Office of Temporary and Disability Assistance Take a look through the full speaker line-up... SAVE $1200 when you book before 24th Sept. 2010 INTRODUCING YOUR 2011 PROCESS IMPROVEMENT VISIONARY COUNCIL Premier Associate Sponsors: Co-located with IQPC’s NEW President Data Division Morningstar CQO Morningstar CQO American Express SVP Operational Excellence Cardinal Health Corporate VP Lean Six Sigma Merck Introducing the Corporate Leaders Boardroom: Executive & exclusive leadership discussion on the future of Business Excellence. Lean Six Sigma & Process Improvement Summit 2011
  2. 2. ANNOUNCING THE NEW LOOK... Where the Business Process Excellence community shapes its future: TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION 2 www.LeanSixSigmaSummit.com 17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL Dear Colleague, I’m excited to unveil the program for IQPC’s brand new look Lean Six Sigma & Process Improvement Summit 2011. This year is a landmark occasion, not only is the Summit in its 12th year but it marks a turning tide of radical change, innovation and growth, following arguably the worst recession in decades. So to help support and encourage these ideals, this year brings together the best of breed in Business Process Excellence thinking to help refocus you on what matters most to your business – operational, process and people excellence. So what’s different for 2011? Put simply it’s a much bigger and more robust process event. Under the newly named banner of Profit Through Process Week, two events will take place, firstly the Lean Six Sigma & Process Improvement Summit and secondly the 18th Annual Next Generation BPM Summit. The 4 days will now give you a unique opportunity to share ideas and merge the best strategies for Business Excellence from across all three of the Business Process Excellence core disciplines: Lean, Six Sigma & BPM. More than ever before it’s built to stretch your horizons to the wider Operational Excellence field in order to define and create the next evolution in process thinking. But don’t worry, the original Lean Six Sigma Summit you know and love has not disappeared! The usual core Lean Six Sigma program draws on it’s success from previous years and with the dual BPM Summit running alongside, it’s the perfect opportunity if you’re looking to accelerate beyond the Lean Six Sigma outlook to enterprise wide frameworks with joint access to both meetings for just $100 extra. Why not take a look at what both Summits have to offer! Make sure you browse the 2011 agenda and keep your eye out for this year’s must attend and exclusive summit content: • Top rated PI Visionary Council returns with an updated line up including: Motorola, Lockheed Martin, Xerox, BP Group & New York State Office of Temporary and Disability Assistance• The Disney Institute share the practical strategies behind the ‘Chain of Excellence’ (Last year the Disney workshop last year was a sell out so make sure you book early to confirm your place on Service Quality workshop and site tour )• Stephen Spear, global expert on operational excellence and innovation shows you how to transform your organization into a high velocity business to compete in today’s competitive climate• Corporate Leaders boardroom: The exclusive chance to share leader-to-leader strategies for PI development with other top suite executive and CXO’s • New interactive Solutions Hall: Keep your eye on the next industry game changers with access to over 40 solution providers, networking centers and live product demonstrations I hope you’ll take this opportunity to expand your horizons, share best practice and inject innovation into your existing Lean Six Sigma programs. In a time of radical change, where the flagship industries of the future will emerge victorious, it’s never been more critical to ensure you are on the cutting edge of developments and leading the way to transformation for your business. See you in January. Megan James Executive Director, Profit Through Process WeekIQPC Profit Through Process Week, Summit explanation and comparison .............................p.3 Profit Through Process Week Agenda-at-a-glance ............p.4 Lean Six Sigma & Process Improvement Summit complete agenda.................p.5 - p.12 Networking options & Process Excellence Awards..........p.13 Profit Through Process Week Solutions Hall & Corporate Leaders Boardroom ...p.14 Profit Through Process Week sponsors & strategic partners.............p.15 & p.16 Pricing and registration information..................................p.17 Table of contents: And don’t forget you can upgrade to get complete access to all of the Next generation BPM Summit content as well for just $100 per person. View the BPM agenda-at-a-glance. I just wanted to thank you again for the opportunity to attend the Summit. It was the best conference I've attended! The presentations were timely and interesting, the attendees were engaged and ready to share ideas, even the vendors had a lot to offer. And your group really kept everything organized at the site. It's re-energized me and I'll be incorporating many ideas into my work. – Iris Heinemann, Department of Performance Improvement, BayCare Health System Lean Six Sigma & Process Improvement Summit 2011
  3. 3. 3EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 Advanced BPM: How do the world’s most successful companies address the challenges of the 21st Century? And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person for access into both Summits. Email enquire@iqpc.co.uk for more information. Accelerating Recovery: Transforming Business Results through Lean, Six Sigma & Process Optimization In conjunction with: What’s the Difference Between the Two Summits? Profit Through Process Week provides your one-stop shop for complete Business Process Excellence. Just select from the choice of two Summit agendas below, the 12th Annual Lean Six Sigma & Process Improvement Summit and the 18th Annual Next Generation BPM Summit based on your personal job scope. But don’t worry, you can receive access to both for just $100 extra – it’s two events almost for the price of one. Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is the original, largest and most recommended Process Improvement event of the year. Through the mixture of visionary thought-leadership and practical techniques for embedding Lean Six Sigma thinking within the business, the Summit provides essential guidance on future industry evolutions as well and the critical strategies to help you make the journey. Structured by program experience, you’ll find something for every level of Lean and Six Sigma maturities: • 0-3 years: Launching Process Excellence • 3-6 years: Driving mid-life Business Results • 6 years +: The Future Improvement Board Meet and share Lean strategies with: • Chief Quality Officers • SVP/VPs Operations • VPs & Heads of Lean Six Sigma • Directors Lean programs • Managers Process Excellence • MBBs • Black Belts Just pick which track is most relevant for your program’s stage of development to ensure you take away maximum value from the Lean Six Sigma & Process Improvement Summit and accelerate your program ROI in 2011. Get a flavour for what all the excitement is about: Watch last year’s Summit video online at www.LeanSixSigmaSummit.com “A fantastic opportunity to network with peers & listen to different approaches to common issues” Bank of New York Mellon "I was out of the network – one event and I feel I am back in it and connected." Lloyds Register Unlike other BPM meetings the Next Generation BPM Summit goes beyond the technologies and standard BPM frameworks to focus on accelerating business delivery, achieving optimum global operations performance and achieving capturing successful outcomes. Based around the combination of BPM thinking and the Outside-In approach the Summit bridges the gap between IT and operational delivery. As such the content is designed to take customer facing BPM strategies to a whole new level and give you and your BPM teams the knowledge you need to achieve true enterprise-wide business process transformation. Structured by experience levels in Outside-In and BPM as well as the most critical market issues of today take your pick from 3 primary content tracks: • Concepts of Outside-In & advanced BPM • Critical Market Issues • Next generation Business Process Excellence Strategies It’s the perfect chance for strategic BPM leaders to discuss the next evolution of BPM strategies with you industry peers including: • CIOs & COOs • VPs & Directors Business Process Management • Directors Enterprise Architecture • Directors IT • Process & business analysts Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online communities for BPM thinking globally, it’s the one meeting that will truly address the biggest BPM challenges and focus on strategic business outcomes. Watch IQPC’s recent interview with Steve Towers on Next Generation BPM including planned content for the Summit at www.BPM-Summit.com Lean Six Sigma & Process Improvement Summit 2011
  4. 4. Profit Through Process Week Thought Leadership Plenaries Speed Networking Technology Demonstrations Workshops Workshops Judging Interviews For Process Excellence Awards Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending Your Own Meeting Technology Demonstrations Your chance to keep up to date with the hottest products and technology solutions in the market place. Workshops Workshops Judging Interviews For Process Excellence Awards Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending Your Own Meeting Profit Through Process Week Welcome Reception DAY 1 - Monday, 17 January 2011 Opening of the Profit through Process Solutions Hall Choice Of Track Session By Maturity Track Sessions Corporate Leaders Boardroom (By Application Only) Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending A Meeting DAY 2 - Tuesday, 18 January 2011 Speed Networking Profit Through Process Week Thought Leadership Plenaries Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Thought Leadership Plenaries Technology Demonstrations (Lunch) Technology Demonstrations (Coffee) Awards Ceremony & Gala Dinner Technology Demonstrations Your chance to keep up to date with the hottest products and technology solutions in the market place. Choice Of Track Session By Maturity Track Sessions Corporate Leaders Boardroom (By Application Only) Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending Your Own Meeting Choice Of Track Session By Maturity Track Sessions Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending Your Own Meeting Lean Leaders Meeting Disney Field Experience DAY 3 - Wednesday, 19 January 2011 DAY 4 - Thursday, 20 January 2011 Technology Demonstrations Technology Demonstrations Your chance to keep up to date with the hottest products and technology solutions in the market place. Technology Demonstrations Profit Through Process Week Thought Leadership Plenaries Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Thought Leadership Plenaries Choice Of Track Session By Maturity Track Sessions Local Association Meetings Email enquire@iqpc.co.uk To Register Your Interest Is Hosting Or Attending Your Own Meeting How to navigate Profit Through Process Week Profit Through Process Solutions Hall Shared Lean Six Sigma & BPM Summit Sessions Lean Six Sigma Summit only sessions Next Generation BPM Summit only sessions Corporate Leaders Boardroom Process Excellence Awards Judging Day Local Association Meetings Networking package Post Conference focus groups (Please register separately) Agenda-at-a-glance Profit Through Process Week Meeting Summary From Lean Six Sigma & BPM Summit Close Of Exhibition Hall & Drinks Reception 4 www.LeanSixSigmaSummit.com Lean Six Sigma & Process Improvement Summit 2011 Lean Six Sigma & Process Improvement Summit 2011 Lean Six Sigma & Process Improvement Summit 2011 Lean Six Sigma Process Excellence Awards & Process Improvement Summit 2011 Lean Six Sigma & Process Improvement Summit 2011 Lean Six Sigma & Process Improvement Summit 2011 Process Excellence Awards Process Excellence Awards
  5. 5. INTERACTIVE AND PRACTICAL WORKING GROUPS (Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration) WORKSHOP A WORKSHOP B WORKSHOP C WORKSHOP D WORKSHOP E Creating a successful Customer Outcome with Outside-In Thinking In this session Steve Towers, renowned Business Process leader and founder of the BP Group will walk through a successful tried and tested model for radically increased Customer experience. Based on Customer Experience Management (CEM) and BPM principles participants will learn how to shift from an 'inside-out' to customer centric 'outside-in' operational model for increased competitiveness in today’s marketplace. You will learn 6 key tools to aid outside-in thinking: • Successful Customer Outcomes: Turbo charge your business by aligning with successful outcomes • Moments of Truth: Make every customer interaction a profitable one • Business rules: Rules should guide and help • Breakpoints: Reduce complexity and win the triple crown • Bridge the gap: Closing the IT business guide • Innovation: Using process innovation Steve Towers CEO & Founder BP Group.org Leveraging behavioral science: Building leadership commitment to Business Process Improvement Has Has this happened in your organization? You launch a Business Process Improvement initiative apparently with all the right components; leadership commitment, talented practitioners and a pipeline of important projects. However, you soon discover that you just don't get the results you expect. You’re not the only one! In fact, many Process Improvement projects don’t get fully implemented, sustain results or achieve the required process and behavior changes. Despite incorporating change management techniques you just don't get the results and management ownership needed. This workshop will help you change this trend by integrating behavioral science methodology and behavior-based change management tools into all phases of a project: • Highlighting continuous improvement program performance and identify improvement opportunities • Applying behavioral tools and methodologies to any Business Process Improvement program and project • Using behavioral science to gain and maintain senior management support and involvement Annemarie Michaud Partner CLG Breakthrough Enterprise Process Improvement: Integrating Constraints Management with Lean Six Sigma The integration of Lean and Six Sigma was the last real revolution in process improvement strategy. Now, with most of the low hanging fruit gone, leaders are challenged to implement breakthrough methods that produce increasingly better ROI. During this workshop, attendees will participate in teams through a dynamic, hands-on simulation to learn how to integrate Constraints Management to yield results that Lean Six Sigma cannot produce on its own. Participants will track the results for key metrics and measure the difference. Through a mixture of simulation activities and interactive discussions this workshop will focus on: • How to use Constraints Management to find high-impact improvement opportunities • Tools that leaders can apply to break system constraints • Lessons learned from integration conflicts: How to make it work • Tracking the right performance metrics Bahadir Inozu Ph.D., CEO NOVACES Dan Chauncey Director of Deployment Services NOVACES Driving and sustaining Organizational Performance This workshop will focus on how Milliken implemented the Milliken Performance System to sustain world- class levels of safety performance through associate engagement. It will also show how both of these disciplines are intertwined in a daily management/performance system. Through both the Milliken case study and additional interactive scenarios around safety and improvement journey, you’ll be able to analyze the fundamental strategies behind a successful and profitable Process Improvement program. Delve deeper into how to: • Apply a system-based rather than an initiative-based approach for superior business results • Achieve total engagement of the workforce as the foundation for a sustainable improvement program • Obtain leadership commitment and desire for improvement • Create a 'Daily Management System' to manage day-to-day operations to ensure continuous improvement • Avoid reaching a Process Improvement plateau and keep driving continuous improvements Phil McIntyre Director of Business Development Milliken Performance Solutions 9.30 Embedding and sustaining Lean across your organizational operations for cost cutting and growth More and more organizations are embarking on Lean programs, or embracing Lean thinking, often in pursuit of a new organizational culture of operational excellence and continuous improvement. They quickly learn what Lean veterans have already learned: that process is at the heart of any Lean program. This workshop will provide practical insight into how Nimbus Control provides the process management framework to underpin Lean success: • Focus improvement initiatives where they will have the biggest impact against key business priorities • Achieve greater adoption of Lean thinking through an effective and structured approach to Lean (Top- down and Bottom-up) • Align and integrate Lean methods (such as as PDCA, Kaizen, Problem solving and A3 thinking) with Nimbus Control to achieve strong company commitment to promoting a culture of continuous process improvement • Yokoten: Embed sustainable process and performance improvements in all operational areas to leverage their effect through Nimbus Control • Energise change through continual communication and adoption of Process Improvement Yr Gunnarsdottir VP Lean Operations Nimbus SHARED WORKSHOPS WITH ATTENDEES 8.00 Coffee & Registration Official Opening of Profit Through Process Week Solutions Hall Join your peers to witness the grand opening of the 2011 Solution Hall. Open across the 3 days, it’s where you’ll be able to find all the latest Business process Excellence solutions to help your business progress to the next level. This year plan your route around the Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair. Product and case study led presentations will run continuously through out the 18th – 19th January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For Further information on solutions hall only passes and solution providers click here Make sure the first to arrive: First 50 to arrive receive a special gift Perfect for Lean, Six Sigma or BPM leaders EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 5 Monday 17th January 2011 Extended working groups and opening keynotes
  6. 6. 6.30 Profit Through Process Networking Extravaganza At Flame Tree Gardens 12.30 Lunch & Networking in Profit Through Process Week Solutions Hall Featuring – Profit Through Process Week Speed Networking 1.30 Welcome from Six Sigma & Process Excellence IQ (A division of IQPC) and chairman’s opening address 1.40 The State of the Industry: Industry highlights and feedback from Six Sigma & Process Excellence IQ’s global network & the BP Group Community Drawing on the 2010 Process Excellence surveys with the Lean Six Sigma & BPM community; Six Sigma IQ & The BP Group share with you the key investment trends and industry evolutions from the last 12 months and the year ahead. • Investment trends from the industry: Are you investing where your competitors are? • Key evolutions in the PI Corporate agenda: What are the market trend for program development • How has the industry moved on: Onsite polling around your top investment and development areas for 2011 • Making a new year’s resolution: Looking forward to the ‘must dos’ for the year ahead Presented By Six Sigma & Process Excellence IQ & Charles Bennett, SVP Commercial & Delivery Operations, BP Group.org 2.25 The Process Improvement Vendor World Series Six of the most inspirational Process Excellence thought leaders, voted by you, join together to help you define and build a common industry consensus around what exactly the next generation for Process Excellence looks like, and how you are going to get there. With the recent recession bringing ROI from Process Excellence to the forefront, you told us you’re seeking clarity and guidance on your next strategic move to develop your Process Excellence model further and drive greater results. However with so many Process Excellence approaches available and with every industry advisor or solution provider promoting a different and new improved model, the challenge is not how to find advice, but who to listen to when there are so many differing voices in the community. To help you combat this critical challenge and make sure you find the right road to success, for the first time ever, Six Sigma & Process Excellence IQ will bring together the most engaging and forward thinking Process Excellence providers and strategists with one simple aim - to help you sort the industry hype from the next generation Process Excellence solutions. VOTE NOW AT www.LeanSixSigmaSummit.com FOR THE 2011 PROCESS IMPROVEMENT VENDOR PANEL 3.00 Process Performance: Measuring, monitoring and reporting Process Performance Are you struggling to set and monitor your delivery KPIs? Or are you looking to implement a structured framework to measure process performance? If you answered yes to any of the above, then this is an unmissable opportunity for you to benchmark key process and operational deliverables. Leveraging the Sterling/Baldrige criteria for performance excellence, this workshop will help your organization achieve a good framework for reporting process performance in the 3 following areas: 1. What metrics should you use to measure ROI on BPM and Process Improvement? • Financial, successful customer outcomes, uptake in change process and process efficiencies.” 2. How do you measure them? • Collecting the right data for meaningful results • Leveraging Business Intelligence & analytics • Setting an expectation around core business KPIs 3. Assessing value and communicating back to the business • Finding the right balance: Is there a law of diminishing returns? • Prioritizing high return projects and programs • Effective reporting and cost allocation procedures John Pieno Chairman Florida Sterling Council Jason Gerros MBB DTCC Project management strategies for optimal Business Process Excellence results Bringing change initiatives in on time and on budget is one of the biggest roadblocks to achieving maximum ROI on investment. So how do you equip yourself and your team to more effectively manage your project timelines, team and results for successful business outcomes? The workshop will provide tips, tools and key project management strategies including: • Defining and managing scope • Documenting project success factors (deliverables) • Writing effective business requirements • Creating a Work Breakdown Structure The workshop will also walk you through best practices and project management skill sets for all stages of the project management framework for project success: • Project initiation stage – creating the business case • Project planning • Project execution • Project monitoring and controlling • Project close out Rochelle Hood (PMP) Project Manager Global Shared Services Harris Corporation Michael DiBuduo (PMP) Project Manager Global Shared Services Harris Corporation The Ambidextrous Enterprise: Process Excellence meets Innovation Almost every corporation on our planet is on a quest to outperform its rivals in two key business activities; improve the performance of current business, and create the future for the business. The Process Excellence approach has provided a clear roadmap and perfected a sustainable approach to pursue the first set of activities. The second set of activities – creating the future through doing things different – is the mandate of innovation. Most companies however, struggle with balancing these key sets of activities. Only very few companies, called ‘Ambidextrous Organizations’, excel at delivering superior performance at both of these sets of activities. In this working group, we will discuss how to simultaneously manage the ying and yang nature of efficiency and creativity to meet the challenges of tomorrow. Key Learning Outcomes include: • Discovering a process based approach to innovation • Developing an ambidextrous culture for efficiency and creativity • Leveraging innovation approaches for next generation Process Excellence Dr. Phil Samuel Chief Innovation Officer BMGI Corporation Implementing a sustainable World Class Management framework Lean, Six Sigma, TPM & WCM, without the necessary Management System, are not sustainable Improvement methodologies. Sustainable business improvement requires a complete system yet still most companies do not have the required framework in place to effectively implement the long term transformational process required of the individual improvement methodologies. Just ask yourself: • Are you relying on external or internal experts for deployment? • Are you using lots of different improvement methodologies that are not deployed simultaneously across the business? • Do you have functional experts responsible for different parts of implementation? • Are you struggling to measure the status of deployment across all your sites in real time? • Do you have poor visibility of the organization’s implementation road map, for the next 5 to 6 years? • Do you suffer from frequently changing methodologies, tools and management? If you have answered yes to 3 or more questions the chances are your CI initiative won’t be sustainable. This workshop will allow you to not only identify the gaps in your current program but also to help you to build a more sustainable management framework for continued World Class Results. Glenn Leask President Competitive Capabilities International (TRACC) WORKSHOP F WORKSHOP G WORKSHOP H WORKSHOP I INTERACTIVE AND PRACTICAL WORKING GROUPS (Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration) SHARED WORKSHOPS WITH ATTENDEES 6 www.LeanSixSigmaSummit.com
  7. 7. 7.00 Coffee & Registration Networking Breakfast in Profit Through Process Week Solutions Hall Open across the 3 days, it’s where you’ll be able to find all the latest Business Process Excellence solutions to help your business progress to the next level. This year plan your route around the Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair. Product and case study led presentations will run continuously through out the 18th – 19th January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For Further information on solutions hall only passes and solution providers click here. 8.15 Welcome from Megan James, Executive Director, Profit Through Process Week 8.20 Profit Through Process Week Opening Remarks Clark Swain SVP North America Nimbus 8.40 KEYNOTE INTERVIEW: Delivering sustainable enterprise-wide business change: Adoption as the key measure of performance Delivered in a unique multimedia interview format, this session will delve into how Cameron International is achieving sustainable process change by combining BPM with Lean/Six Sigma to focus on the deployment and adoption of change across their business. Hear their story, the challenges along the way, the benefits to the business and how you can take these ideas and achieve the same results in your organization – today! In this interview with Steve Tomlinson, VP Operations Support, hear the story behind how Cameron International is: • Pragmatically applying Enterprise Excellence thinking combined with business process management to drive large scale business transformation • Creating an enterprise-wide framework for sustainable process improvement: Connecting the dots between strategy, process, operations and IT • Organizing itself to ensure both management support as well as bottom line success • Involving all members of the organization in their efforts to ensure success 9.20 The High Velocity Edge: How market leaders generate and leverage Operational Excellence to beat the competition Across myriad sectors such as manufacturing, product design and services, some organizations are able to generate far more value with far fewer resources and effort than their rivals. The resulting customer delight generates market leadership despite intense competition. These 'high velocity organizations' consistently win based on their capacity for generating and sustaining broad based, high speed, relentless improvement and innovation. Even when others are stymied by the complexity of their work and organizations, the leaders run solidly out in front. This session will tell you what you need to know to become a high velocity organization. In this high energy leadership session, Stephen Spear, Author of the international blog, ‘Chasing the Rabbit’ will: • Introduce the capabilities that underpin high velocity organizations • Explain how you can also create capacity for relentless, high speed, broad based improvement and innovation • Explore the role of leadership in generating high velocity in your own organization Stephen Spear Operational Excellence and Innovation expert Steven J. Spear is the author of Chasing the Rabbit: How Market Leaders Outdistance the Competition (re-released as The High Velocity Edge) and is a Senior Lecturer at MIT. Five- time Shingo Prize and McKinsey award winner, Spear’s ‘Decoding the DNA of the Toyota Production System’ and ‘Learning to Lead at Toyota,’ are part of the lean manufacturing canon. His ‘Fixing Healthcare from the Inside, Today’ and articles in Annuals of Internal Medicine and Academic Medicine have been on the forefront in health care improvement. Stephen Spear also hosts the international blog, ‘Chasing the Rabbit’. 10.05 2011 PI Visionary Council Every year Six Sigma & Process Excellence IQ brings together the most industry recognized and talented Lean, Six Sigma & Process Improvement leaders to help you map a vision for the future of global Process Improvement. Following rave feedback form the inaugural European and US panels launched this year the PI Visionary Council returns to help you get your priorities straight for 2011. • A reflection on the role of Process Improvement in transforming US businesses to move out of the recession • From recession to recovery: How has the landscape changed for the big L6S multinationals? And who will become the new leaders? • How does L6S need to adapt to the recovering economy? Ensuring it’s a driving force for positive business change • Going beyond cost-cutting to pro-actively drive customer experience and top-line growth MC: Stephen Spear Operational Excellence & Innovation expert Confirmed Council Members: 10.50 Networking & Demonstrations in Profit Through Process Week Solutions Hall Featuring Profit Through Process Speed Networking & Official book signing with Stephen Spear 11.30 Transforming the 21st Century Corporation: Defining a Lean future for your business Post recession, forward-thinking companies that are determined to lead in the 21st century are re- examining their business models from end to end. These 21st century corporations have raised their expectations and are changing their ways of doing business with global business partners forever. Companies are taking a detailed look at core and non-core processes and are working towards value chain models where they optimize what they do best and partner with the rest. Speed, productivity, flexibility and financial performance are critical and the pushing Lean and business transformation once again to the forefront with the imperative to drive higher productivity and flexibility across the global enterprise. In this interview format, hear from one of the world’s fortune 100 companies and their story on how Lean can be repositioned as a critical part of your competitive strategy? • How can the principles of Lean be leveraged to accelerate and providing essential capabilities for growth in a competitive economy • Strategies for safeguarding your organization for success, whether it’s a double dip recession or a return to growth! • How to update and position your business transformation program post the recession to provide for changing business needs • Driving and growing Lean transformation as a critical part of your global business transformation strategy: Perspectives on how Lean can be incorporated to accelerate pre- existing business process re-engineering and outsourcing Santosh Bungle Practice Partner Process Excellence Wipro Consulting Services Tuesday 18th January 2011 Keynotes and track sessions by maturity Jim Cosco VP & CQO Motorola Mobility – Home Doug Burgess SVP Corporate Lean Six Sigma Strategy Xerox Doug Norkus Mission Assurance Director Lockheed Martin Steve Towers CEO & Founder BP Group Clark Swain SVP North America Nimbus Daniel Chan CIO New York State Office of Temporary and Disability Assistance Steve Tomlinson VP Operations Support Cameron International 7
  8. 8. 12.00 Live diagnostic tools assessment and benchmarking! Where does your improvement program fit within the industry spectrum which ranges from pockets of TPM, Lean and Six Sigma to building true end to end business capabilities? Recent research has shown that 70% of companies engaged with Lean Six Sigma are at a stage 2 or below in their maturity on a 5 point scale. A few industry leaders such as Proctor and Gamble have internally developed an Integrated Improvement Management System which has enabled a stage 4 and 5 maturity. Others such as Du Pont, Heinz and MillerCoors are currently transforming their Improvement Management Systems to get beyond Lean and Six Sigma. So, do you have a clear picture as to your programs strengths and weaknesses and where should you be focusing your strategic improvement efforts on your PEX program? For the first time Six Sigma IQ & CCI host a live benchmarking opportunity around the Profit Through Process Week’s community. It’s up to you to get involved: Step 1: Fill in the FREE online diagnostic 3 weeks before the profit Through Process Week (all results will be kept confidential) Step 2: All results will be analyzed and complied to industry averages and trends prior to the meeting Step 3: Receive feedback on the wider industry picture – Live and exclusive to the Profit Through Process Week Step 4: Hear feedback from 4 of the most mature Operational Excellence deployments on their experiences in moving to the next rung on the maturity ladder. Case studies to include: Proctor & Gamble, Du Pont, Heinz & MillerCoors Roderick Martin Senior Vice President Global Supply Chain Competitive Capabilities International Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movement between tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day which sessions are most applicable to the development of your Business Process Excellence program. 12.40 Lunch, Networking & Demonstrations in Profit Through Process Week Solutions Hall Implementing a sustainable end-to-end supply capability Sustainable business improvement of the end-to-end supply chain requires a complete and holistic change management system. However, most companies do not have the required framework in place to effectively transform individual improvement methodologies into this holistic management system across the supply chain. This session will allow you to identify the gaps in your current program and help you build a more sustainable management framework for continued World Class Results and transformation of your end to end supply chain capabilities. Roderick Martin VP Global Supply Chain Competitive Capabilities International (CCI) PANEL SESSION: Lean vs. BPM: Natural bed fellows or arch enemies? Live and exclusive at profit Through Process Week, it’s your chance to join the big debate – Are Lean and BPM complimentary? • Tactical vs. enterprise wide improvements: How do Lean and BPM respectively contribute to these goals? • Pros and cons of Lean and BPM • Creating the case for Lean and business Process Management: Should they be separate programs or should you have a combination? • How do Lean & BPM sit together within the wider strategic change framework: A look at existing business structures and comparison of success stories • Can BPM be viewed as an extension of Lean? Or are they different? Chaired by: Derek Miers, Principal Analyst, Forrester LEADER-TO-LEADER KNOWLEDGE SHARE: Capitalizing on the recovery: A question of revenue growth • How do you transition your process Excellence strategy from cost out to revenue growth • What are the best ways that L6S can ramp up and help support revenue growth, at the same time as keeping costs low: Leaders share their own success stories (and mistakes) • Splitting out revenue retention and revenue growth initiatives: What is the difference and how should these be balanced across the Process Excellence program? Keven Carpenter Quality Leader GE Capital Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Track Chaired by: Future Improvement Board (Discussion based sessions for 7+ years L6S) Dick Lee BP Group John Murphy Assistant Director Process Excellence CSX David Schussler MBB Blue Cross and Blue Shield of Florida Including invitation only lunch sponsored by: 1.55 Frameworks and infrastructures: Defining what your L6S program will look like • Lean Design & Fit: How exactly does your Process Excellence program sit within the wider business transformation framework? • Choosing your approach: Lean, Six Sigma & BPM • How do existing quality and performance initiatives need to change or be upgraded to incorporate Lean Six Sigma? • Centralized, decentralized and hybrid approaches to Process Excellence deployments: Trends and experiences from different organizational structures and cultures Jeffrey Silvero Director Lean Six Sigma BMW Financial Services 2.45 It takes 2 to tango: Client and provider share the success factors to a successful transformation partnership For the first time both client and provider talk openly about the success factors and the roadblocks in creating a sustainable Process Excellence program. Covering the story from Day 1 to sustaining the gains, this unique interview format will share with you what’s behind the label when it comes to the client/provider relationship and how you can work together for a successful transformation relationship.Interview themes to be addressed: • Selecting your advisor: Top considerations to keep front of mind when selecting a L6S advisor for your business • Creating the foundations: How to embark on a profitable and productive transformational partnership • Ratio for responsibility: Who should own what in the Process Excellence program? Who should own the change process? • Making it your own: Lessons learnt around adapting process Excellence program to your own business culture • Sustainability: Best practices for providers in helping clients achieve a self sustaining Process Excellence program. Does this really happen in practice? Session open for sponsorship: email sponsorship@iqpc.co.uk for more information. 8 www.LeanSixSigmaSummit.com
  9. 9. 3.35 Networking & Demonstrations in Profit Through Process Week Solutions Hall 4.15 Grassroots buy-in: What to do when you don’t have executive buy-in • Top 5 ways to create buy-in and momentum from the bottom- up and quickly • Removing barriers to change: Tried and tested change management and influencing skills to increase acceptance for your Process Excellence Initiative • Creating the case for change to senior executives: Methods for reporting and communicating initial success back to your key business stakeholders • Defining the ‘What’s in it for me!’ factor: How to personalize Lean Six Sigma by getting into the hearts and minds of your stakeholders and operators Paul J Slattery Operational Excellence Group (OEG) Aetna 5.05 LEAN FOCUS SESSION: Beginning with Lean – a methodology to capture quick wins and easy buy-in Presented through a successful end-to-end back office case study this session will cover: • First 5 things to do when starting a Lean program: How to get it off the ground • Challenges to applying Lean to back office environments: What are the most effective tools and approaches to maximum ROI to the business? • From business support to business partner: Making back office a fundamental part of your business strategy through process transformation Rochelle Hood PMP Project Manager Harris Corporation Cindy Smith MBB Harris Corporation LEAN FOCUS SESSION: The future of Lean: Driving shareholder value and competitive advantage Organizations traditionally embrace Lean for two reasons: 1) to create significant competitive advantage and 2) to create value for shareholders and stakeholders alike. But why are you REALLY doing Lean? And is it really generating the results above? Participate in this enlightening discussion around how to optimize shareholder return and enterprise value through Lean. With insights from the panel, you’ll analyze your existing Lean activities and how they align to the strategic vision, the achievement of your company’s critical objectives for growth and profitability. • Is Lean a cost-cutting program or a strategic initiative to support growth? • Are you getting the business results you need? • Is your Lean journey aligned to the strategic vision? • Are your Lean improvements focused IN the business or ON the business? Take away, ideas for taking a closer look at the effectiveness of your Lean program, best practices for ensuring program alignment with business strategy and tested approaches for creating a business-wide philosophy for improvement embedded across the entire enterprise. William, A. Schwartz Executive Vice President TBM Consulting Group Calculating Process Improvement Project ROI Know you’re getting good results but having problems, tracking and quantifying them to the business? You’re not alone! In this session uncover an easy to apply process measurement approach that will help you to: • Going beyond just financial metrics: How to calculate the true value of Lean Six Sigma projects • Weigh up cost vs. value: Assessing the value of any investments in your Lean Six Sigma program before you take that leap • Quantify softer business bebefits: Techniques for calculating less tangible ROI Chris Schweighardt Corporate Process Improvement Leader, Corporate Procurement – Functional Transformation Honeywell International LEADER-TO-LEADER KNOWLEDGE SHARE: Taking Lean Six Sigma to new heights: Establishing an infrastructure for global excellence In this session participants will analyse the delicate and increasingly complex balance between global vs. local management for Process Excellence. Conversations and lessons learnt from the global and local deployment perspective • Analysing the key success factors in building one global operating framework for excellence: How to connect the dots between your global value streams • Global communications and execution strategies: How do you make sure that you are communicating your processes and achieving results across all these geographical locations? • Practical strategies for cascading top level strategy into and enterprise and local business process operations framework • How can you increase speed and agility in processes across a growing global organization? Santosh Bungle Practice Partner Process Excellence Wipro Consulting 5.50 Close of day & wind down drinks in solutions hall 7.30 It’s what the Process Excellence community has been waiting for – IQPC’s Annual Process Excellence Awards ceremony and gala dinner! Following the final round of judging on January 17th, the awards winners will collect their awards as part of this exciting evening of celebration and entertainment. IQPC invite you to join the celebrations and recognize the hard work and achievements of your industry peers. Not only that but you’ll also be treated to a fine 3 course dinner and surprise entertainment where you’ll be able to continue networking long into the evening. Click here for more information on the Process Excellence Awards and gala dinner. Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board (Discussion based sessions for 7+ years L6S) ***Concurrent Next Generation BPM Summit sessions will run alongside all Lean Six Sigma track sessions – for information on the extended Profit Through Process Week agenda click here or visit www.BPM-Summit.com, additional access to BPM sessions can be added for $100 per person*** NOT TO BE MISSED! EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 9 Process Excellence Awards
  10. 10. 8.00 Breakfast & Networking in Profit Through Process Week Solutions Hall Open across the 3 days, it’s where you’ll be able to find all the latest Business process Excellence solutions to help your business progress to the next level. This year plan your route around the Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair. Product and case study led presentations will run continuously through out the 18th – 19th January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For Further information on solutions hall only passes and solution providers click here 8.50 Chairman’s opening remarks & recap of the awards ceremony 9.00 Disney present for Six Sigma & Process Excellence IQ: The Chain of Excellence In this high-energy presentation, your Disney Institute speaker examines the “chain of excellence” utilized at Disney destinations across the globe. Many of the key elements that the renowned Disney Institute has expertise in include: leadership, people management, quality service, and loyalty. Experience these elements brought together in a engaging overview focused on how to drive peak performance, top-box satisfaction levels, and bottom-line results. 10.00 Outside-In: Revolutionary customer thinking strategies for the next generation of Business Process Management The world's leading companies have come to realize that only when their customers are successful, will they be successful. In pursuit of their market leadership not only do they need to spend time looking inside their business at know how things are getting done but also looking outward to get deep understanding of their customers. Welcome to the new era of outside-in thinking that is sweeping the globe…. Outside-In can really be summarized in the statement that “the customer experience is the process”. We can no longer just look within our organization boundary to create a sustainable competitive advantage. We have to extend our scope and embrace a broader view of optimizing process by understanding, managing and developing customer expectations and the associated experience. Hosted by the world renowned BP Group, this unique panel is your chance to meet and hear the customer success stories from 3 of the most successful outside-in companies. • What makes an outside-in thinking company? • Putting the customer at the heart of everything you do – turning traditional BPM on it’s head for successful customer outcomes Chaired by: Steve Towers Founder BP Group.org 10.45 Networking & Demonstrations in Profit Through Process Week Solutions Hall Featuring Profit Through Process Week Speed Networking & BOOK SIGNING – OUTSIDE IN, by Steve Towers 11.15 Achieving process based advantage in a competitive economy: How to make high performance and growth a reality in your organization Many companies may seem to be high performers in the short run—during favorable economic times, or through success with a particular product or market—only to rapidly decline when business conditions turn against them. Standout high-performance companies build differentiated business capabilities and sustained competitive advantage based on superior business process design and execution. A process-based advantage delivers sustainable business performance through changing economic and market environments. It creates a foundation for business agility, high quality and efficiency. The next generation of organizational performance will focus on moving from issues to business outcomes with pace, certainty and agility that generate competitive differentiation and performance excellence. In this session, discover how you can capitalize on this shift in thinking and effectively align your business processes and enhance your operations performance by leveraging your capabilities in Operations, Process and Innovation for a holistic approach to growth, profitability and long-term competitive advantage: • Operations: Strategies to maximize your company’ return on investment capital through design and execution of the operations core to delivering value to customers • Process: Driving business process management and optimization across your end-to-end business to drive value, agility and cost effectiveness • Innovation: Embedding innovation as a business discipline into everything you do to facilitate the necessary growth during the recovery David Toth Partner, Business & Lean Transformation Accenture 12.00 Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week! Whist many have moved to a joint approach to Process Excellence the divide between Lean & Six Sigma still exists. Lean purists see Six Sigma as a over complicated statistical model that is slow to deliver results, and Six Sigma purist deem Lean as lacking in Quality control and structured frameworks. With so many opinions in the market place how do you pick out the management fiction from the real macoy? And secondly – does it matter what you call it? • Separating fad from fiction – dispelling the deployment myths from both sides of the table • Stripping it back to the bear bones: Can the two management models really co-exist and if so what does the co-joined model look like? Is there a possibility you’ll loose the value in both along the way? • Structures and frameworks: The Lean model for culture vs. the Six Sigma deployment model. • Which comes up trumps? Or can neither exist in a vacuum? For updates on the big LIVE Lean Six Sigma debate visit www.LeanSixSigmaSummit.com 12.45 Lunch, Networking & Demonstrations in Profit Through Process Week Solutions Hall Plus leading Outside in thinkers: Tom Kedroski SVP Supply Chain, Operations & Process Excellence Polyone Steve Melville IT Director Oracle Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movement between tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day which sessions are most applicable to the development of your Business Process Excellence program. Excited about this? Then don’t miss the focus day on the 20th January. 10 www.LeanSixSigmaSummit.com Wednesday 19th January 2011 Keynotes and track sessions by maturity
  11. 11. Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) 5.00 BPM & LEAN SIX SIGMA SUMMIT SUMMARY Only attended one Summit? Or missed some critical sessions? Then make sure you stick around to hear the highlights from both Summits in this combined Profit Through Process Week closing summary. • Top 5 learnings from both Summits • Conclusions on the Next Generation on Business Process Excellence: Where do we go from here? • Corporate Leaders Boardroom exclusive insights 5.20 Close of 12th Annual Lean Six Sigma & Process Improvement Summit 2.00 Building the human resource: Putting your people at the center of a successful Lean Six Sigma implementation Told from a dual perspective this unique presentation will evaluate Lean Six Sigma implementation and resource building models from both the CEO and trainers perspective • Taking the bi-directional approach and why: The importance of a 2-way working relationship between leadership and training development • Building sustainable knowledge and culture: Should Lean Six Sigma be for the select few or should everyone be trained? • Connecting the implementation plan with critical business objectives: Keeping the boardroom, trainer to employee communication channel open Carlos Orantes CEO ADVANSA Laboratories LLC 2.50 A simple approach to using Lean Six Sigma principles every day This session is designed for companies wanting to test the Lean Six Sigma waters or for seasoned deployments looking to lower risk problem resolution and make thoughtful decisions. This innovative approach will show you how to achieve a company-wide common language for rational thought process driven by data and facts. • An introduction into this innovative approach and when it is most useful • A five step method aimed at improving the quality and speed of every day problem solving and decision making. • A new method of changing your businesses way of thinking and doing without being hung up on jargon Jeff Koff Director of Lean Six Sigma Learning Corporate Lean Six Sigma Operations for Xerox The big idea: Strategic thinking and planning A strategic plan is only as good as the thinking that goes into it. Strategic thinking happens in a number of different ways, formal and informal but fundamentally affects your ability to execute on your long term process improvement objectives. Therefore, when the plan is lacking, we need to step back and consider the thinking. Even thinking is a process. This session will show you how to conduct the first stage of the strategic planning process with a strategic process assessment: • How does your performance compare to that of your industry peers? • How satisfied is your board of directors? • How satisfied is your executive team? • How well is strategy understood by the organization? • A qualitative assessment of your strategy process and documentation BMGI Process Improvement & risk management: How to leverage L6S to mitigate critical operational risk As organizations post recession look to grow and expand but remain risk adverse, the question on everyone’s lips is, how can Lean Six Sigma be leveraged to most effectively remove operational risk. • What is the relationship between risk management, quality and Lean Six Sigma? • How can risk management tools be integrated into the Lean framework? • Assessing the level of risk in proposed process change and simulation exercises • A look at your business: Where is the most risk within your operations? The chance to share stories and counter measures with the Lean Six Sigma community Session open for sponsorship – email sponsorship@iqpc.co.uk for more information 4.10 Top 5 things to consider when going for the Big Bang Approach (what to do and what not to do) • Your top 5: Lessons learnt from the 2010 Best Start-up Process Excellence Award winners • Getting your priorities right: Strategies for getting your program off with a bang and with big results • Making people your building blocks for change: Building and harnessing a critical mass Brett Warland Global Director Process Excellence Polyone Corporation (2010 Winners IQPC’s of Best Start-up program) INTERACTIVE SESSION: 2011 top 10 tips for winning in the recovery We asked, and you told us your most successful deployment tip – the secrets to winning in an upturn are now out there! In the lead up to the Summit, Six Sigma & Process Excellence IQ surveyed the industry for your top tips to a successful deployment, now you can hear the top 10 selected by the ‘profit through process’ advisory board. Will yours be in the top 10? Winners of the top 10 tips will each receive a free ticket to the Lean Six Sigma & Process Improvement Summit for 2012 – enter your top tip now at enquire@iqpc.co.uk Advisory Board session leaders: LEADER-TO-LEADER KNOWLEDGE SHARE: The evolving role of the Chief Quality Officer • How is the role of the CQO changing post the recession? • What key industry trends and movements that CQO’s need to be aware of? And how are these changing role of quality management in line with changing business strategies? • Assessing the role and relevance of existing quality management approaches in the growing knowledge economy and virtual operational frameworks • Evaluating the shift between productivity and quality as key business fundamentals • How can CQOs evolve their quality programs to ensure they are delivering a competitive edge and innovation? Anu George CQO, Data Division Morningstar Denise Remus CQO Baycare Session open for sponsorship – email sponsorship@iqpc.co.uk for more information Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board (Discussion based sessions for 7+ years L6S) Diane Francisco Director of Client Solutions Covance Mark Fendley Director Process Improvement, BMW 11 3.40 Networking in Profit Through Process Week Solutions Hall - Featuring Profit Through Process Weeks BIG prize draw Your chance to win an amazing prize from the following: • Rental of Humvee for 6 months • Rolex watch • Holiday to the Caribbean • All expenses paid cruise - You have to be there to be in the running, and all you have to do is submit your business card in advance! EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025
  12. 12. 8.45 Registration and breakfast The long-standing reputation Disney Destinations has for incredible service and friendly employees is not magic, it is sound ideology consistently applied in business. Now you can learn from the experts how you too can inject the magic of Disney into your own Service Quality model. This program is designed to help you improve your organization’s quality service by immersing you in the successful Disney model. Throughout the hands-on workshop and field experience the Disney experts show you the importance of attention to detail and how to train your employees to treat customers as VIPs. Discover how to match your organization’s service standards with successful delivery systems that consistently promote and ensure quality service. Giving you the opportunity to see how Disney provide the legendary service for which they are famous: • Anticipate the needs, wants and emotions of your customers in order to exceed their service expectations • Bring “consistency” to your organization by establishing quality standards • Design a delivery system that focuses on the employees, environment and processes that enhance quality service • Create a service plan that integrates quality standards and delivery systems that focus on exceeding diverse expectations The Disney Magic Masterclass includes both workshop and field experience facilitated by the Disney Institute 9.00 – 14.00 EXPERIENCE THE BUSINESS BEHIND THE MAGIC: DISNEY’S APPROACH TO QUALITY SERVICE- ALIGNING CAST AND PROCESS BEST RATED WORKSHOP IN 2010 – BOOK NOW TO AVOID DISSAPOINTMENT! FOCUS DAY A Your chance to go past the Lean tools and techniques evaluate how to embed a sustainable Lean program. Designed for senior Lean leadership and program directors the focus day will run on a leader- to- eader format with highly interactive content and discussions. The perfect session for those looking to benchmark Lean development whether from a pure Lean background or a dual Lean Six Sigma approach. Discussion group: Lean Design and Fit • How exactly does the Lean Management System, sit within the wider business transformation framework? Stand alone or part or a broader Process Improvement? • Centralized, decentralized and hybrid approaches to Lean deployments: Trends and experiences from different organizational structures and cultures • Creating strategic awareness, accountability and alignment across a global program: Process and governance infrastructures for local, regional and global operations • What is your modus operandi? Get to know your peers’ Lean programs through a live mapping exercise • How do existing transformation and Process Excellence initiatives need to change or be upgraded to incorporate Lean? • Lean for cost cutting vs. Lean for growth – positioning Lean as a business driver Mark Fendley, MBB, BMW Jeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP), Nissan North America, Inc. Chris Galante, Lean Coach, Boeing Commercial Aeroplanes Going beyond the tools: Creating a Lean Management System & Culture • What defines the Lean Management System? How much of it is in the tools and how much is from the culture? • Making Lean part of the organizational DNA: Building a total Lean culture and how this has worked in practice across other organizations • How best practices from BMW, Toyota, Nissan and other companies have been benchmarked and put into practice within their organizations • Creating engagement horizontally across the organization: Keeping the Lean culture alive across the organizational silos Jeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP), Nissan North America, Inc. Translating Strategy into Enterprise Wide Implementation • Defining the goal and how to get there? Ensure quick success by creating a common roadmap to enterprise wide Lean implementation • Ensuring Lean delivers on the executive business strategy: Leveraging Lean to deliver long term organization and culture change whilst provisioning for the here and now • Creating value vs. capturing value: Making sure your driving value where it matters most to the business • Goal alignment: Prioritize your program and strategic Lean initiatives for big results • Translating Lean strategy into operational reality: Ensuring you are getting the ‘right things done’ not just ‘things done right’ • Strategies for making sure Lean delivers big results rather than dabbling is small scale improvements Chris Galante, Lean Coach, Boeing Commercial Aeroplanes Accelerating deployments and results with 100-day improvement projects as part of a holistic toolkit • Understand the benefits of a holistic approach to process improvement and recognize when to complement Lean Six Sigma, BPM and process design with faster paced improvement approaches • See how TELUS leveraged ‘Own.it’ to rapidly engage over 800 team members over a year to accelerate a Process Improvement deployment through 100-day improvement initiatives • Uncover insights on how these 100-day improvement projects can be designed to tightly integrate Lean, Six Sigma, Process Design and Organizational Development approaches to maximize impact • Gain an appreciation for the cultural impact and benefits through project examples and case studies at TELUS Eric Michrowski, Director, Process Improvement Centre of Excellence / Deployment Leader, TELUS 9.00 – 14.00 FOCUS DAY: ACCELLERATING RESULTS FROM YOUR LEAN PROGRAM FOCUS DAY B 12 www.LeanSixSigmaSummit.com Lean Leaders Thursday 20th January 2011 Site visits and extended working groups
  13. 13. Do you think you have a winning Business Process Excellence project or program? Well now’s your chance to not only benchmark against leading world-class businesses but tell the world about your success story so far! Judged by the community for the community, IQPC’s awards are the most respected awards for Lean Six Sigma & BPM community and the ideal way to position your organization as one of the leading lights in the Business Process Excellence industry. They’re the chance to not only say thank you to the team that has helped you deliver critical business change over the last year, but to ensure that in the new period of growth you maintain the support you need with the executive suite. So whether your discipline is Lean, Six Sigma or BPM the awards are a sure fire way to inject renewed passion and energy into your projects going forward. Just select the category in which you have had greatest success and send in your application before the 15th October to be in the running! 2011 Process Excellence Awards: The Americas 2011 Award categories include "Applying for several years and then winning the award was very satisfying. We appreciated and utilized the feedback that we received in the various categories to improve our approach and projects. The whole process really mobilized our organization and motivated us to improve even more than our plan. The final recognition that we received had an energizing effect at all levels of the organization that more effectively engaged both our employees as well as our leadership team." - VP, Anderson Packaging & 2010 Winner of Best Process Improvement Project in Manufacturing for small-midsize organizations INDIVIDUAL AWARDS • Deployment Leader of the Year • Master Black Belt of the Year PROGRAM AWARDS • Best Process Improvement Program • Best Start-Up Process Improvement Program • NEW FOR 2011: Best BPM Program • NEW FOR 2011: Best BPO-based Process Improvement Program PROJECT AWARDS • Best Process Improvement Project in Manufacturing (sub categories for small and large organizations) • Best Process Improvement Project in Service and Transaction (sub categories for small and large organizations) • Best Project Contributing to Innovation – sponsored by • Best Process Improvement Project Under 90 Days (recommended for Lean projects) • Best Green Process Improvement Project • NEW FOR 2011: Best BPM project Entry deadline: 15th October 2010 Due to increased volume in applications, all entries submitted before the 1st October will be free to enter. All submissions following that will incur a late entry fee of $50 per entry 13 Please note all those wishing to attend either evening ceremony must register in advance for the full networking package as places are limited. Please see pricing table for more information. With 800+ Process Excellence practitioners, leaders and solution providers expected to join the 2011 meeting, Profit Through Process Week is pivotal to the year round networking and benchmarking of your Business Process Excellence program. If you’re attending alone or as part of a team it’s often hard to meet new faces amongst the crowd, so let us take the effort out of building your Process Excellence connections for you! On top of day-long networking opportunities open to all attendees such as the, Profit Through Process Solutions Hall, speed networking, the best-of-the-best solutions providers and association meeting groups, delegates registered for the Networking package can also join us for two fantastic evening extravaganzas. Monday 17th January: Profit Through Process Week networking extravaganza at Flame Tree Gardens Poised on the banks of Discovery River in Animal Kingdom, Flame Tree Gardens provides a magical setting for delegates to relax, interact and forge lasting business relationships after the first day of the Profit Through Process Week meeting. MAKE PROFIT THROUGH PROCESS WEEK: THE NETWORKING CENTRAL FOR YOUR YEAR 18th January: 2011 Process Excellence Awards 7.00: Pre-awards dinks reception in Profit Through Process Solutions Hall 7.30: Awards Ceremony & Gala Dinner: Enjoy choice entertainment, a delicious 3 course meal and the long awaited Process Excellence Awards ceremony. With the awards growing in popularity every year, it’s sure to be a night of celebration, anticipation and surprises. EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 Process Excellence Awards Process Excellence Awards
  14. 14. Introducing the NEW AND INTERACTIVE Profit Through Process Week Solutions Hall Taking place in the solutions hall for 2011 you’ll find: The Profit Through Process Week Solutions Hall is the perfect place to get face time with the community’s most respected and innovative solutions providers. Confirmed technology and product demonstrations include: Complimentary Solutions Hall passes are available on the 17th – 19th January. To register in advance for access to the Solutions Hall email enquire@iqpc.co.uk quoting ‘PTP Solutions Hall’. • Access to over 40 leading Lean, Six Sigma & BPM solutions providers: 2011’s solutions hall will be signposted with zones for each Summit, the BPM Summit and the Lean Six Sigma Summit. With access open to all attendees there’s guaranteed to be more choice than ever before to help expand your Process Excellence horizons. • 15+ innovative technology demonstrations: Want to see the hottest technology and solutions on the block? Then make sure you take time out to see some of the 2011 solutions demonstrations – everything from the latest statistical software upgrades, to e-learning solutions to process mapping software and more, it’s your chance to try before you buy! • The Process Excellence Personal Development Fair: With many businesses ramping up recruitment efforts over the next 12 months, this is the perfect chance to find the perfect candidates to take your program forward or find that new job that you’ve been looking for. So if your business is looking to recruit or you’re personally looking for new job opportunities it’s the perfect place to make valuable contacts and accelerate the search. • VIP networking space: If you’re an event VIP, take the chance to sit back, relax and ponder your learnings in the exclusive VIP area. Access available to speakers, judges and corporate leaders. • Refreshments & informal community networking spaces: Take time out from the sessions to talk and share ideas with your new found peers in some of the solutions hall informal seating areas and key association meeting points • Internet access: Don’t get behind on your emails whilst you are out of the office – spend five minutes online with the free solutions hall internet access • Book store and exclusive book signings: Pick up an exclusive copy of 2011 keynote books including Stephen Spear’s ‘High Velocity Organizations’ and Steve Tower’s ‘Outside-In’ whilst browsing the latest releases in the Process Excellence community CORPORATE LEADERS BOARDROOM 18th January: Registration limited to 30 SVP, C-level leaders and Corporate Process Excellence Leaders Accessible only by personal invitation, the Corporate Leaders Boardroom will meet on the 18th January for a private meeting surrounding the strategic development of Business Process Excellence. Hosted by 5 Corporate Leaders for Process Excellence, providing a flexible and informal meeting agenda driven by you, the corporate leadership. Meeting includes: Exclusive access to boardroom meeting from 11.00 – 5.30, breakfast, private lunch, evening champagne reception and guest leadership speaker, all for $300 per person. Entrance criteria for Corporate Leaders is in-line with the following business remits: • Corporate program leader for Process Excellence • SVP Operations or Process Excellence • CXOs & MDs of business divisions • Chief Quality Officer or VP Quality • CIO • COO To request an invitation email enquire@sixsigmaiq.com. Places will be allocated on a first come first served basis. Elizabeth Kirscher President Data Division Morningstar Anu George CQO Morningstar Alan Demers CQO American Express Bill Owad SVP Operational Excellence Cardinal Health Laurel LaBauve Corporate VP Lean Six Sigma Merck 2011 Corporate leadership facilitators: 14 www.LeanSixSigmaSummit.com FREE ENTRY Executive | Exclusive | Strategy driven! EXCLUSIVE EXECUTIVE CONTENT
  15. 15. Profit Through Process Week Platinum Sponsor Website: www.nimbuspartners.com Nimbus is a global software company devoted to sustainable business process improvement. Our innovative business process management (BPM) application “Nimbus Control” enables clients to sustainably improve performance, efficiency and compliance, by engaging the whole workforce in process excellence. Clients include AstraZeneca, Barclays, Chevron, Cisco, HSBC, JP Morgan, Nestlé, Sara Lee, Sony, ThyssenKrupp and Toyota. Session Sponsors Website: www.bmgi.com BMGI is a leading global provider of results driven performance excellence and innovation solutions. Specializing in strategic problem solving, BMGI works with leading companies around the globe to help “in-source” new capability and develop new core competencies. Working in partnership with clients across industries as diverse as health care, finance, telecommunications, retail, manufacturing and energy, we deliver integrated methodologies to achieve breakthrough results in operational excellence and innovation. BMGI has offices in 12 countries and has more than 150 employees worldwide. Website: www.tbmcg.com TBM Consulting Group is the leading provider of Lean Sigma® consulting and training services in North and South America, Europe, and Asia. Headquartered in Durham, NC, the company’s mission is helping manufacturers and service industry businesses create a competitive advantage to generate significant growth in sales and earnings. TBM provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation. Learn more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535. Workshop Sponsors Website: www.millikenperformancesolutions.com A leading international manufacturer, Milliken & Company is one of the world's largest privately held textile and chemical companies. Headquartered in Spartanburg, S.C., the company employs approximately 7,000 associates working in over 45 facilities, with operations extending to 7 countries world-wide. Milliken is recognized for its continuous quality improvement processes, its world-class safety processes, its environmental commitment, and the company's progressive, innovative business strategies and reputation for customer service continue to serve as a corporate cornerstone. Milliken has been named five times as one of the Best Companies to Work For in FORTUNE Magazine's annual top 100 listing. This quality commitment is so keen it has been recognized with global accolades including the Malcolm Baldrige National Quality Award. Website: www.novaces.com NOVACES is a premier implementer of today’s most powerful process improvement methodologies that strengthen operational capabilities and financial performance. We deliver Lean, Six Sigma and Theory of Constraints consulting and training to clients in the defense, healthcare, manufacturing, maritime and service industries. We are dedicated to advancing the science of process improvement and leverage research to provide the most effective solutions in the market. Website: www.clg.com CLG is a worldwide leader of behavior-based strategy execution and performance improvement consulting that enables companies to achieve lasting results consistently, with speed, precision, and control. Whether your goal is improved cost management, reliability, quality, safety, environment, productivity and utilization or overall culture change, CLG can customize a solution based on your specific requirements Premier Associate Sponsors Website: www.accenture.com Through its Process & Innovation Performance service line, Accenture helps clients achieve measurable, lasting improvements in operational performance and growth. Accenture enhanced its long-standing operational strategy expertise with the 2007 acquisition of George Group a recognized market leader in process, operational and business transformation, whose capabilities and offerings form the foundation of this new practice. The Accenture Process & Innovation Performance Service Line takes a process-based approach to address key business challenges such as complexity, innovation and strategic cost reduction, in order to create a performance advantage for clients globally. Website: www.ccint.net/ Competitive Capabilities International, Inc (CCI) is an operations excellence management company. CCI provides global organizations with a unique improvement management solution, TRACC, that allows companies to rapidly transform from functional best practices to process-based excellence. Available in 16 languages TRACC is being used in over 1000 operations in 55 countries. Website: www.wipro.com Wipro Consulting Services (WCS) partners with you to transform your business through a combination of business insights, technology innovation and deep industry knowledge. Wipro Consulting offers Business Advisory, IT consulting and Program Management services designed to improve business performance, drive operational efficiency and maximize ROI. With experts based in Western Europe, North America, India, Asia Pacific and the Middle East, our integrated Consulting, IT, BPO and Product Engineering services combine the benefits of expert proximity with global leverage to provide the technology edge and speed to your strategic programs. Wipro Consulting Services is a division of the Wipro Ltd (NYSE: WIT), a $5bn enterprise that employs over 90,000 employees across the globe. Technology & Tool Demonstration Sponsors Website: www.shertrack.com SherTrack LLC, a venture backed company, was founded in 2002 to develop advanced methods and solutions for Lean manufacturing based on large-scale empirical research on customer demand. SherTrack’s innovative predictive analytic solutions enable demand-driven (Lean) manufacturing in complex production environments and deliver competitive advantage through best-in-class service (OTD), production efficiency (OEE) and total throughput. In complex manufacturing operations, continuous improvement initiatives are particularly challenged by the multivariate and non-linear relationships in plants with multiple production lines and hundreds of product items. SNAPPS™ digital models and discreet event simulation provide sophisticated analytical tools that enable the application of advanced Six Sigma techniques such as design-of-experiments (DOE) to truly master these complex production processes. Website: www.thequalitygroup.net Leverage advanced technology to power blended learning deployments: The Quality Group’s (TQG) e-Learning system includes 50+ online courses in Lean, Six Sigma, Statistics, SPC, and Project Management AND OpusWorks®, TQG’s web-based portal platform for page level customization, e-Learning development, and robust administration. Think The Quality Group if you need to improve training throughput, increase classroom impact, and accelerate results. 2011 Lean Six Sigma Summit Sponsors & Strategic Partners 15EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025
  16. 16. Profit Through Process Sponsorship & Exhibition Opportunities GET ACCESS TO BRAND NEW AND RELEVANT CONTENT Get your brand in front of active investors and senior leaders across the Business Process Excellence spectrum. Exhibition and Sponsorship options are extensive, and packages can be specially made to suit your company's distinct commercial requirements. From cocktail parties and gala dinners to high-level keynote sponsorship and thought leadership, select a package for your organization from a range of branding, leadership and lead generation options. For further information on packages download the business development pack at www.LeanSixSigmaSummit.com The earlier you contact us, the greater the branding and promotional opportunities available. Gain maximum ROI from your marketing spend by building this event into your plans now and ensure you will be engaging new business in 2011. Contact the IQPC business development team on +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk Visit the Lean Six Sigma download centre on www.LeanSixSigmaSummit.com to access the latest in industry interviews, case studies, videos and webinars. All content is free to access so make sure you take a look to get up to scratch on the next evolution in Business Process Excellence in advance of the Summit. LOCAL ASSOCIATION MEETING OPPORTUNITIES OPEN Do you have a local association that would be interested in the content and networking available at Profit Through Process Week? Limited space is now available for local associations to host member meetings onsite as part of the meeting, including complimentary access into the Profit Through Process Week Solutions Hall. It’s the perfect way to expand your association network, learning opportunities and increase branding within the wider Business Process Excellence Community. Email elisa.ramella@iqpc.co.uk for more information. Exhibitors Website: hkpproactivesolutions.com Website: www.Minitab.com Website: www.palisade.com/industry/sixsigma.asp Website: www.umich.edu Website: www.sigmaflow.com Website: www.rathstrong.com Website: www.moresteam.com Presented by : Website: www.sixsigmaiq.com Six Sigma and Process Excellence IQ facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization. As our industry becomes more and more dependent on the web for information, Six Sigma and Process Excellence IQ has been developed to provide six sigma professionals with instant access to information. Leveraging our strength and foundation in education, IQPC and Six Sigma and Process Excellence IQ are uniquely positioned to provide a comprehensive library of webcasts gathered from our events, as well as exclusive content from leaders in the industry. Strategic Partner: Website: www.bpgroup.org The BP Group is a global 'not for profit' business club originally founded in 1992. As a 'not for profit' the vision is to connect and network people interested in significantly improving organisation processes and as a consequence business performance. Our mission is to help you improve individual and corporate performance through advanced process management. Media Partners: 16 www.LeanSixSigmaSummit.com
  17. 17. Registration Information PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon registration for the following discounts to be applied: Standard prices for the core 3 day Summit are included in the core package price. Additional options can be purchased at the prices mark below. • Networking (Day 1 Drinks Reception & Day 2 Awards Dinner) – Registration fee will be reduced by $100 • Audio recordings of the Summit sessions on days 18th – 19th January – Registration fee will be reduced by $299 • Day 1 workshops – Registration fee will be reduced by $398 TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices SAVE $1200 on the full package price when you book and pay before 24th September 2010 – that’s only $1996** **Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage discounts per team booking. Lean Six Sigma & Process Improvement Summit package or BPM Summit package END USER PRACTIONER PRICING ONLY Cut off date 1 – 24/09/2010 $1996 (Save $1200) Cut off date 2 – 29/10/2010 $2396 (Save $800) Cut off date 3 – 26/11/2010 $2796 (Save $400) OR Early Booking Discounts** How do I Register? Register online at www.LeanSixSigmaSummit.com (Please add 6% sales tax if you are a Connecticut resident or a re employed in the state of Connecticut). ** To qualify for discounts, bookings must be received with payment by close of business on the discount deadline specified. • Only one discount/offer applicable per person. Registration fee includes conference documentation, lunch and refreshments. • Please determine the maximum discount you may qualify for prior to registration. • To qualify for discounts, payment must be made with bookings by the deadline date. • All team members must register at the same time to receive the discount. • Team discounts are applicable to standard price and are not available on the evening networking package. • Existing customers may not receive any form of discount or offer retrospectively. No Delegate Solution Provider Pricing available – for solution provider package information please call the business development team on +44(0)2073689500 or email sponsorship@iqpc.co.uk CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has not been received. Payment of invoices by means other than by credit card, or purchase order (UK Plc and government bodies only) will be subject to a $99 invoicing fee. CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers. DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive? Please do not pass my information to any third party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67 From USA and Rest of the World: Freephone: +1 800-882-8684 or +1 646-378-6026 From USA and Rest of the World: Fax: +1 646-378-6025 Post: your booking form to: IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten Street, London, SW3 3QL Online: www.LeanSixSigmaSummit.com Email: www.enquire@sixsigmaiq.com Lean Six Sigma & Process Improvement BPM Summit Solution Hall Corporate Leaders Summit package package Only package Boardroom Package $3196 +VAT $3196 +VAT FREE $300 Plenary sessions (Days 1-3) ✔ ✔ ✔ Day 1 Workshops (L6S or BPM) ✔ ✔ ✔ Lean Six Sigma & Process Improvement ✔ $100 +VAT ✔ Summit sessions (Days 2 & 3) BPM Summit sessions (Days 2 & 3) $100 +VAT ✔ ✔ Corporate Leaders Boardroom (Day 2) Post Conference focus groups (Day 4) $999 +VAT $999 +VAT $999 +VAT $999 +VAT Exhibition Hall (Open days 1-3) ✔ ✔ ✔ ✔ Technology demonstrations (Days 1-3) ✔ ✔ ✔ ✔ Speed Networking ✔ ✔ ✔ ✔ Networking (Day 1 Drinks Reception & Day 2 Awards Dinner) ✔ ✔ $200 +VAT ✔ Conference Audio Recordings ✔ ✔ $299 +VAT $299 +VAT BY INVITE ONLY Your customer registration code is: When registering, please provide the code above. PDFW

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