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Feefo: website reviews & customer feedback
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Feefo: website reviews & customer feedback by Ed Lennox

Feefo: website reviews & customer feedback by Ed Lennox

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Feefo: website reviews & customer feedback Presentation Transcript

  • 1. Customer feedback pays Ed Lennox Ed Lennox “ Great Service” “ Superb products” “ Good value” “ I’d recommend them”
  • 2. Contents
    • How it works
    • What does feefo do?
    • Why use feefo & what it looks like
    • Who uses feefo ?
    • Other benefits of using feefo
    • Free trial
    Ed Lennox
  • 3. How does feefo work? Ed Lennox 0
  • 4. Ed Lennox
  • 5. What does feefo do?
    • Feefo is a highly effective customer feedback system for online businesses.
    • We:
      • Proactively email to ask for feedback
      • Only ask genuine customers for responses
      • Do not allow moderation except for profanities
      • Ask for service feedback as well as product
      • You can match comments back to your business systems
      • You, and only you, can reply to all your feedback
      • You can trial us in a matter of hours
      • There is a Magento Plugin available
    Ed Lennox
  • 6. Why use Feefo? Ed Lennox
  • 7. Who sells the most? Ed Lennox
  • 8. What does feefo look like? Ed Lennox
  • 9. What does feefo look like? Ed Lennox
  • 10. What does feefo look like? Ed Lennox
  • 11. What does feefo look like? Ed Lennox
  • 12. Management Information Ed Lennox
  • 13. New Developments Increased flexibility Ed Lennox
  • 14. Bells, Whistles etc. Ed Lennox
  • 15. Bells, Whistles etc. Ed Lennox
  • 16. Bells, Whistles etc. Ed Lennox
  • 17. Bells, Whistles etc. Ed Lennox
  • 18. Bells, Whistles etc. Ed Lennox
  • 19. Who uses feefo ?
  • 20. Reminder- benefits of using feefo
    • Consumers trust user generated content more than any other form of advertising
    • Increase profits
    • Increase conversion
    • Decrease returns
    • Increases customer retention
    • Staff gain a great deal of motivation when they see good feedback about them
    • Links in with all social networks
    • Huge SEO benefit
    Ed Lennox
  • 21. MyCustomer.com
    • Companies that engage in closed loop feedback gain substantially more ROI from their CEM programs than competitors, in the form of improved customer loyalty, greater employee engagement and stronger financial returns. 
    • And it is this that is ensuring that it is receiving a lot of attention, making it one of the most exciting areas in CEM. So with that in mind, let’s look at the processes and the benefits more closely…
    Ed Lennox
  • 22. Free trial
    • No integration
    • Nothing shown on your site
    • No need to wait – just send previous sales data
    • We manage the process
    • You own all the responses
    • What have you got to lose?
    Ed Lennox
  • 23. The End! Or is it the beginning? Ed Lennox