Customer feedback pays Ed Lennox Ed Lennox “ Great Service” “ Superb products” “ Good value” “ I’d recommend them”
Contents <ul><li>How it works </li></ul><ul><li>What does  feefo  do? </li></ul><ul><li>Why use  feefo  & what it looks li...
How does feefo work? Ed Lennox 0
Ed Lennox
What does  feefo  do? <ul><li>Feefo is a highly effective customer feedback system for online businesses.  </li></ul><ul><...
Why use Feefo? Ed Lennox
Who sells the most? Ed Lennox
What does  feefo  look like? Ed Lennox
What does  feefo  look like? Ed Lennox
What does  feefo  look like? Ed Lennox
What does  feefo  look like? Ed Lennox
Management Information Ed Lennox
New Developments Increased flexibility Ed Lennox
Bells, Whistles etc. Ed Lennox
Bells, Whistles etc. Ed Lennox
Bells, Whistles etc. Ed Lennox
Bells, Whistles etc. Ed Lennox
Bells, Whistles etc. Ed Lennox
Who uses  feefo ?
Reminder- benefits of using  feefo <ul><li>Consumers trust user generated content more than any other form of advertising ...
MyCustomer.com <ul><li>Companies that engage in closed loop feedback gain substantially more ROI from their CEM programs t...
Free trial <ul><li>No integration </li></ul><ul><li>Nothing shown on your site </li></ul><ul><li>No need to wait – just se...
The End! Or is it the beginning? Ed Lennox
Upcoming SlideShare
Loading in...5
×

Feefo: website reviews & customer feedback

1,148

Published on

Feefo: website reviews & customer feedback by Ed Lennox

0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,148
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Feefo: website reviews & customer feedback

  1. 1. Customer feedback pays Ed Lennox Ed Lennox “ Great Service” “ Superb products” “ Good value” “ I’d recommend them”
  2. 2. Contents <ul><li>How it works </li></ul><ul><li>What does feefo do? </li></ul><ul><li>Why use feefo & what it looks like </li></ul><ul><li>Who uses feefo ? </li></ul><ul><li>Other benefits of using feefo </li></ul><ul><li>Free trial </li></ul>Ed Lennox
  3. 3. How does feefo work? Ed Lennox 0
  4. 4. Ed Lennox
  5. 5. What does feefo do? <ul><li>Feefo is a highly effective customer feedback system for online businesses. </li></ul><ul><li>We: </li></ul><ul><ul><li>Proactively email to ask for feedback </li></ul></ul><ul><ul><li>Only ask genuine customers for responses </li></ul></ul><ul><ul><li>Do not allow moderation except for profanities </li></ul></ul><ul><ul><li>Ask for service feedback as well as product </li></ul></ul><ul><ul><li>You can match comments back to your business systems </li></ul></ul><ul><ul><li>You, and only you, can reply to all your feedback </li></ul></ul><ul><ul><li>You can trial us in a matter of hours </li></ul></ul><ul><ul><li>There is a Magento Plugin available </li></ul></ul>Ed Lennox
  6. 6. Why use Feefo? Ed Lennox
  7. 7. Who sells the most? Ed Lennox
  8. 8. What does feefo look like? Ed Lennox
  9. 9. What does feefo look like? Ed Lennox
  10. 10. What does feefo look like? Ed Lennox
  11. 11. What does feefo look like? Ed Lennox
  12. 12. Management Information Ed Lennox
  13. 13. New Developments Increased flexibility Ed Lennox
  14. 14. Bells, Whistles etc. Ed Lennox
  15. 15. Bells, Whistles etc. Ed Lennox
  16. 16. Bells, Whistles etc. Ed Lennox
  17. 17. Bells, Whistles etc. Ed Lennox
  18. 18. Bells, Whistles etc. Ed Lennox
  19. 19. Who uses feefo ?
  20. 20. Reminder- benefits of using feefo <ul><li>Consumers trust user generated content more than any other form of advertising </li></ul><ul><li>Increase profits </li></ul><ul><li>Increase conversion </li></ul><ul><li>Decrease returns </li></ul><ul><li>Increases customer retention </li></ul><ul><li>Staff gain a great deal of motivation when they see good feedback about them </li></ul><ul><li>Links in with all social networks </li></ul><ul><li>Huge SEO benefit </li></ul>Ed Lennox
  21. 21. MyCustomer.com <ul><li>Companies that engage in closed loop feedback gain substantially more ROI from their CEM programs than competitors, in the form of improved customer loyalty, greater employee engagement and stronger financial returns.  </li></ul><ul><li>And it is this that is ensuring that it is receiving a lot of attention, making it one of the most exciting areas in CEM. So with that in mind, let’s look at the processes and the benefits more closely… </li></ul>Ed Lennox
  22. 22. Free trial <ul><li>No integration </li></ul><ul><li>Nothing shown on your site </li></ul><ul><li>No need to wait – just send previous sales data </li></ul><ul><li>We manage the process </li></ul><ul><li>You own all the responses </li></ul><ul><li>What have you got to lose? </li></ul>Ed Lennox
  23. 23. The End! Or is it the beginning? Ed Lennox

×