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Drakkar specializes in strategic consulting and operations management for                         the optimization of huma...
>   Whether for outsourcing, operational management, strategic    counselling or specialized consulting and recruiting ser...
Outsourcing and                Operational Management                Today more than ever, businesses have to deal with a ...
Drakkar: A Trusted Partner    Whether for total or partial outsourcing of a department or    activity, or for complete ope...
Organizational and                Operational Development                Companies must continuously optimize their       ...
Based on their observations and any noted discrepancies, our    consultants can then guide you in identifying targets and ...
Customer Experience                A stimulating purchasing environment is a simple, effective                way to make ...
Drakkar’s Customer Experience Program creates this positive cycle:      > motivated, more effective employees      > stron...
Occupational                Health and Safety                Companies that want to be effective in health and safety face...
Management of Workplace Accident Files    Better control of files helps reduce absenteeism. The result is a    minimum los...
Compensation                A winning company’s guarantee of success is its ability to                attract and retain c...
Commission Plan    Implement individual performance plans or make them more    dynamic, taking into account the contributi...
Executive and                Professional Search                Because of the critical role that executives and professio...
We offer a variety of executive and professional search    services    suited to your situation. They come in different fo...
Recruitment and                Placement                For your business to win the race, you need to attract and        ...
With Drakkar’s consultants, you have ongoing    access to a large network of contacts who can deliver    timely, made-to-m...
À La Carte                Recruiting Services                À la carte services to suit your needs.                Do you...
Candidate Recruiting :      > confidential ad write-ups and receiving résumés      > pre-selection and validation of appli...
Cultural Diversity                Management                When different people have the chance to integrate and put    ...
Cultural diversity offers many advantages:      > filling a labour shortage by drawing from a larger pool of        qualif...
Aerospace Sector                The human side of technology.                It’s a fact. Drakkar is the leader in placing...
Personnel Retention and Skill Development    Do you want to increase staff retention and improve company    performance? D...
Transportation Sector                It’s a fact…                Drakkar is the leader in placing qualified truck drivers....
Personnel Retention and Skill Development    Do you want to increase staff retention and improve company    performance? D...
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Global Offer & Our Practices

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Transcript of "Global Offer & Our Practices"

  1. 1. Drakkar specializes in strategic consulting and operations management for the optimization of human capital. Drakkar, a Canadian-based company active internationally, has been in operation for close to 20 years. Drakkar has turned itself into a uniquecentre for innovationand living laboratory Mission: To make a positive contribution to organizational performance and people development through strong leadership. Drakkar intervenes in a variety of ways, depending on the needs:  Outsourcing, up to and including operational management  Strategic counselling  Specialized consulting and recruiting services Drakkar is active in many practices, namely: > Outsourcing and Operational Management > Organizational Development > Customer Experience > Absenteeism and Occupational Health and Safety > Compensation > Executive and Professional Search > Recruitment and Placement In all circumstances, Drakkar wants to act as a partner and commit to establishing effective, innovative and profitable solutions to complex problems related to organizations and their labor. Even more, Drakkar is one of the only companies to specialize in both strategic consulting and operations management. This makes it a unique centre for innovation and a living laboratory, allowing its professionals to operate within a concrete setting with real-life situations, providing them with a better understanding of the dynamics between an organization and its labour force. This is what makes Drakkar’s solutions so effective and so relevant to customer needs. Need to optimize human capital? Looking for solutions to increase profitability? Ready to stand out from the competition? THINK DRAKKAR! > improving the performance of organizations and people
  2. 2. > Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. 01-2010 www.drakkar.ca QUÉBEC 1-800-667-1988 ONTARIO 1-877-372-5527
  3. 3. Outsourcing and Operational Management Today more than ever, businesses have to deal with a constantly changing environment. To stay in the race and retain their competitive advantage, they have to try new approaches and keep reinventing how they do business. OUTSOURCING IS ONE OF THE MOST POPULAR STRATEGIES OF SUCCESSFUL COMPANIES. > ARE YOU LOOKING FOR A WAY TO TRANSFORM PART OF YOUR FIXED COSTS INTO VARIABLE COSTS TO INCREASE YOUR FLEXIBILITY AND ABILITY TO ADAPT? > ARE YOU LOOKING FOR HELP FOR EXTENSIVE EXPERTISE THAT CANNOT BE PROVIDED INTERNALLY? We can’t be champions at everything, so it’s best to pick our battles! > DO YOU NEED TO APPLY ORIGINAL SOLUTIONS TO ORGANIZATIONAL AND WORKING CLIMATE PROBLEMS? outsourcing A WINNING STRATEGY Try a new approach and reinvent how your company is organized. Concentrate on your core mission and entrust peripheral activities to a reliable partner. Outsourcing can be a winning strategy for your business, particularly if you choose Drakkar as a partner. Optimizing 01-2010human capital
  4. 4. Drakkar: A Trusted Partner Whether for total or partial outsourcing of a department or activity, or for complete operational management, Drakkar’s track record speaks for itself. It manages a team of over 1200 employees and professionals dedicated to outsourcing projects in many business sectors across the country. Drakkar is one of the only companies to have invested in both strategic consulting and operational management to optimize human capital. This makes it a unique partner, able to expose its managers and professionals to concrete situations and transpose the best solutions to client For renewed environments. competitive Drakkar has also developed a unique method of interacting with its partner clients. This is reflected in an exclusive advantage protocol modeled on optimized procedures and processes adapted and integrated to the partner client’s culture. LEADER IN OUTSOURCING AND OPERATIONAL MANAGEMENT Let Drakkar help you create your capacity balance sheet and propose highly flexible solutions. It’s your assurance of renewed competitive advantage.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Ressources Humaines
  5. 5. Organizational and Operational Development Companies must continuously optimize their organizational and operational performance. The key to success is an effective workforce, as such; companies require the best labour development, mobilization and loyalty-building strategies in place. This investment in human capital is the most effective way to stand out from the competition. We can help you > take action for fast results Drakkar can implement a > make organizational and operational changes proactively productive and flexible structure > take on the competition and rapid changes in your market that adapts to change. > increase your productivity and reduce your operating costs A Customized Support Process Drakkar’s approach is based on support. Our consultants work first and foremost with your strategic plan and a range of assessment tools. They: > evaluate the organization of work and human capital > study the company’s structure and departments > assess business processes > survey the organizational climate, etc. This gives them the information they need to diagnose a situation and identify needs. Optimizing 01-2010human capital
  6. 6. Based on their observations and any noted discrepancies, our consultants can then guide you in identifying targets and activities to optimize the performance of your organization and employees, in line with your strategy, whether in times of growth or decline. Here are some of our solutions: > succession planning > flexible organizational and operational plans > change management > identifying and developing HR management tools > implementing measurement, control and evaluation systems > skill development plans that include training and coaching For optimal > integration and orientation plans organizational > leadership development plans and operational Drakkar has a solid track record in solutions for medium-sized development and large companies. It offers consulting and strategic guidance, acting as the extension of a company’s Human Resources department for particular projects. For smaller companies, Drakkar can provide consulting, strategic guidance, as well as complete management of the customer’s Human Resources department through outsourcing. This is an appealing concept for companies that want the advantages of a completely flexible solution and a service offer that meets their needs. Drakkar is also the ideal partner for start-ups and companies that are going through mergers and acquisitions. It is uniquely positioned to both develop and execute an organizational plan.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  7. 7. Customer Experience A stimulating purchasing environment is a simple, effective way to make an impact on your sales and earnings. Decisions to buy are largely emotional, so companies have to generate positive emotions when its representatives and customers interact. An exciting work environment makes employees spontaneously embrace customer experience. Stand Out From the Competition Customer service isn’t what it used to be, and customers are increasingly disillusioned. However, they are pleasantly surprised when they receive service that stands out from the competition, even just a little. Customer experience is therefore the new strategic imperative when it comes to customer service. Drakkar has long realized the importance of customer experience and has invested in acquiring the talent and skills required to create a specialized customer experience practice. The Principle of Win/Win: An Investment That Pays Off Customer experience: a new strategic Drakkar’s customer experience program can change employee attitudes dramatically. imperative for When employees are empowered and better customer service. trained they show more interest, motivation and commitment. To achieve this level of empowerment, we first help companies identify the emotion that they want customers to experience. We then help set service quality objectives, which are achieved using a variety of tools: > service standards > winning behavior and codes of conduct > training and coaching > continuous improvement > method of follow-up > management tools (implementation and follow-up) > customer satisfaction measurement plans (measuring the impact on loyalty building and on conversion rates) Optimizing > recognition plans 01-2010human capital Equipped with these tools, the company begins a positive cycle.
  8. 8. Drakkar’s Customer Experience Program creates this positive cycle: > motivated, more effective employees > stronger brand > loyal customers > increased sales and profitability Once Drakkar gets involved, employees become the drivers of success for companies. It’s what we call the “WOW factor”. Develop the WOW factor for customers by creating an exciting workplace! For customer experience that pays Plus, if solutions need to be validated using cross-disciplinary skills (compensation, organizational development, occupational health and safety, etc.), our consultants can draw on the expertise of their special- ist colleagues. Start your own positive cycle! Join the many companies who have already benefited from Drakkar’s expertise by putting in place a Customer Experience Program.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  9. 9. Occupational Health and Safety Companies that want to be effective in health and safety face a number of challenges: they need to prevent accidents in the workplace, keep employees on the job, reduce absenteeism resulting from accidents and ensure maximum productivity. The results of effective or poor occupational health and safety management can be extremely positive or disastrous. Drakkar has been in the health and safety consulting business for almost 20 years and is one of the only occupational health and safety consulting firms that is also a major employer. It has over 1000 employees under federal and multi-provincial jurisdiction. As a result, Drakkar has made its company a living laboratory, Keep employees giving its customers and partners on the job, reduce the benefit of proven, targeted absenteeism resulting solutions that have already from accidents and delivered results. ensure maximum productivity. Proven Solutions Occupational Health and Safety Diagnosis Drakkar can analyze the financial, administrative and operational aspects of your company’s occupational health and safety. Financial Management As a contributor to the occupational health and safety plan, you have to be sure that you pay your fair share, but no more. As a specialist, Drakkar can help you better manage the rate principles and put in place control and follow-up measures that are to your financial Optimizing advantage. 01-2010human capital
  10. 10. Management of Workplace Accident Files Better control of files helps reduce absenteeism. The result is a minimum loss in productivity and reduced costs. It’s a fair return on your investment. Drakkar can get involved in a number of ways (analyzing accidents, implementing management and control tools, offering medical expertise, addressing appeals, conciliations, organizing return and reintegration to the workplace, etc.). Drakkar has also developed a range of training and coaching services that can be integrated to certain mandates or chosen à la carte. Prevention Management Prevention targets the cause of workplace accidents. Management tools For proactive and performance indicators assist in decision making. The objective of management of prevention is to control or eliminate deviations and disruptions at work by creating a very safe work environment, which reduces the frequency absenteeism and seriousness of accidents, limits your financial contribution and creates a measurable gain in productivity. Drakkar can help you build a prevention program and stimulate your company’s health and safety committee. Prevention Mutual This program allows employers with operations in Quebec to form prevention mutuals to obtain more competitive personalized rates from the Commission de la santé et de la sécurité au travail, for savings of up to 50% on annual contributions, year after year. Drakkar invites you to join one of these prevention mutuals and enjoy all their advantages. Drakkar’s expertise in managing different sites and different types of industries is your guarantee of success.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  11. 11. Compensation A winning company’s guarantee of success is its ability to attract and retain competent staff. One of the key elements is a compensation program that ties into its financial objectives. The objective of this integration is to maximize the financial investment in compensation for human capital based on the company’s financial and organizational objectives. Drakkar has been active in compensation consulting for almost 20 years. We can help you integrate your compensation program more effectively to your corporate objectives and make the best choices among the components of your program to optimize employee commitment, mobilization and retention. Proven Solutions Compensation Survey and Analysis Obtain market information confidentially and discuss overall compensation positioning strategies. Implement and Maintain Pay Equity Compare compensation for female jobs with male jobs and adjust compensation based on the program’s conclusions, in compliance with pay equity legislation. Salary Structure Organize positions into a hierarchy based on job classes and salary ranges, taking into account the company’s ability to pay, the principles of good compensation management and the conclusions of the pay equity program, if applicable. Bonus Plan Reward individual performance based on the financial results of Optimizing the company, the business unit or the group.   01-2010human capital
  12. 12. Commission Plan Implement individual performance plans or make them more dynamic, taking into account the contribution of other employees and based on the company’s ability to pay. Performance Management Program Measure and recognize employee contributions using a structured approach that reflects the company’s values and way of doing business. Employee Benefit Program Optimize new or existing programs to meet the organization’s expectations for employee satisfaction and cost controls. Made-to-measure compensation Drakkar can deliver its services as part of a targeted intervention in consulting or as part of a strategic support mandate. It can also deliver them to companies grouped into a community of practice. This grouping allows companies to transfer and share expertise and experience, while keeping professional fees and the cost of intervention to a minimum.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  13. 13. Executive and Professional Search Because of the critical role that executives and professionals play in a company’s success, their selection can have major consequences. A mistake can be costly from every point of view. In a world of specialization and competition, it isn’t always easy to find the executive or the professional with the experience, knowledge and skills you need, whose values fit in with your corporate culture. Good candidates are rare, and you have to know where to find them. Executive and professional search requires high-calibre expertise. This is why Drakkar assigns this task to expert Executive and consultants, your partners, professional search who can find the executives you need for the long-term requires high-calibre success of your company. expertise… At Drakkar this task is assigned No matter what your sector to expert consultants, or the area of employment, our consultants deliver a your partners. direct search service, using a strong international network of partners and candidates. Drakkar offers you a structured approach that starts with an understanding of your needs and strategic orientations, and continues with a search for the best fit between candidates’ skills and the positions to fill. Plus, if solutions need to be validated using cross-disciplinary skills (compensation, organizational development, etc.), our consultants can draw on the expertise of their specialist colleagues. Optimizing 01-2010human capital
  14. 14. We offer a variety of executive and professional search services suited to your situation. They come in different forms: Exclusive Mandate This is a proven, turnkey selection process, in which we handle every aspect of the mandate : > determining the job description and type of candidate sought > developing recruiting strategies > direct, systematic searches > interviewing and selecting qualified candidates > presenting the candidates and personalized reports > psychometric assessments (suited to your needs) > reference and job history checks > assistance in hiring Interim Mandate For superior This uses the same process as an exclusive mandate, skills but is geared toward temporary or part-time positions: > special projects > peak periods > periods of economic or sector instability > need for flexibility Assistance and Consulting Mandate With this sort of mandate, you choose the services you need à la carte: > advice on your hiring process > recruiting board members > search for qualified consultants for a project > writing job descriptions > direct, systematic search and candidate contact > assisting with interviews (at a customer’s or Drakkar’s location) > developing interview questionnaires > selection interviews with comments > psychometric assessments (suited to your needs)> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  15. 15. Recruitment and Placement For your business to win the race, you need to attract and retain the best resources, whether for temporary or permanent positions, mass campaigns or seasonal production cycles. The recruiting and placement process is often complex, but when solutions are supported by a fast diagnosis that pinpoints the reasons for the recruiting need, they are better suited, more relevant, wider in scope and, of course, more economical. Drakkar can put in place a recruiting strategy that matches your needs while you concentrate on running your business. Let us find the best candidates for you. Reputed Specialists Our consultants have become Drakkar offers experts in their field. They were all chosen and trained to a recruiting make connections with strategy. strategy that Each of them is also a specialist matches your able to provide an expertise in needs. niches and specialized sectors. Plus, if solutions need to be validated using cross- disciplinary skills (compensation, organizational development, occupational health and safety, etc.), our consultants can draw on the expertise of their specialist colleagues. And Drakkar’s extensive experience in outsourcing has given them first-hand experience in a large number of concrete situations. Optimizing 01-2010human capital
  16. 16. With Drakkar’s consultants, you have ongoing access to a large network of contacts who can deliver timely, made-to-measure solutions and qualified candidates in all fields, even in case of an emergency. Our solutions are unique. In fact, we have developed and integrated a complete suite of skill evaluation, referencing and psychometric assessment tools to our recruitment and placement processes. Original Solutions For superior Is employee turnover, peak periods or seasonality candidates a nightmare for you? Drakkar has created an employment stabilizer program that solves all of these problems with employees who receive professional development and are assigned exclusively to a group of customers. Drakkar is also involved in international recruiting and can support customers recruiting candidates from abroad.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  17. 17. À La Carte Recruiting Services À la carte services to suit your needs. Do you want to retain part of your staffing process internally, while outsourcing certain tasks? Some aspects of the recruiting and staffing process are highly complex and therefore have to be entrusted to specialists. The quality of decisions depends on it. Drakkar offers you a range of additional à la carte services to deliver every component of your staffing process right on the mark. When it comes to choosing candidates, you have to go that extra mile. Our Services Candidate Checks : > credit checks > criminal record checks > employment references > verifications of candidates’ medical ability to do the work > confirmation of education Optimizing 01-2010human capital
  18. 18. Candidate Recruiting : > confidential ad write-ups and receiving résumés > pre-selection and validation of applications > interviews with verbal comments or written report > interview assistance > human resource competency reports and psychometric assessment > skill testing > confidential interview rooms Customized Marketing Service : > our marketing team’s expertise is at your disposal for developing customized recruiting campaigns. For a flexible approach Tests Available : > French and English (written and verbal) > typing speed > data entry > call centers > translation > computer skills (Word, Excel, PowerPoint) > accounting > memorization > logical reasoning > road tests > skills evaluations > and much more. All of our services are offered à la carte or as part of outsourced services.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  19. 19. Cultural Diversity Management When different people have the chance to integrate and put their experience and skills to use, cultural diversity can become a source of wealth. Managing cultural diversity goes beyond employment equity: it involves encouraging and promoting diversity, not because it is a new societal direction, but also because it delivers added value to your company. The richness of A Strategic Choice cultural diversity is Managing cultural diversity is a within reach. You business decision. It is a strategy just have to reach that can have a positive effect on out and grab it! your company’s performance. When it comes to labour, today’s companies face new challenges, such as labour shortage, massive retirement, a decreasing birth rate and skill shortages. Embracing diversity can lead to new solutions. Taking advantage of cultural diversity involves a challenge that is twofold: > creating a draw for skilled candidates > promoting integration to the workplace The richness of cultural diversity is within reach. You just have to reach out and grab it! Optimizing 01-2010human capital
  20. 20. Cultural diversity offers many advantages: > filling a labour shortage by drawing from a larger pool of qualified people > innovating through new approaches to day-to-day problems > having resources that can help your international development > preparing for the succession of those retiring > increasing productivity by creating a harmonious workplace that respects differences For an integrated Drakkar is a financial partner in the World on Our Doorstep diversity Program. This program is an initiative of the Ministère de l’Immigration et des Communautés culturelles du Québec (MICCQ) and the Board of Trade of Metropolitan Montreal. Drakkar is also a strategic partner in the diversity leaders network, another initiative of the Ministère de l’Immigration et des Communautés culturelles du Québec.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  21. 21. Aerospace Sector The human side of technology. It’s a fact. Drakkar is the leader in placing qualified personnel in aeronautics and aerospace. But did you know that we offer much more? Recruiting, retention, skill development, and outsourcing… Based on our expertise, we innovate in the aerospace sector, just like we do in many other business areas. The Most Effective Path in Human Resources How does Drakkar keep its promise of delivering superior competitive advantage? > Through its expertise in all areas of human resources management (organizational development, health and safety and more) and operational management in the aeronautical and aerospace sector (process management, specialized training, etc.). > Because Drakkar is a major employer in its own right, with over 1000 employees, many of them in aeronautics and aerospace. As a result, its consultants and managers are exposed to a tangible environment, so they can make better diagnoses and propose more relevant solutions. Personnel Placement Dynamic, inventive and result-driven, Drakkar offers concrete solutions to complex labour management problems for every aspect of human resources management. It’s well known that we recruit assemblers, but we also offer this service for every department of your company: logistics, accounting, administration, customer service, etc. No matter what your human resources needs, our seasoned Optimizing recruiters can meet them. 01-2010human capital
  22. 22. Personnel Retention and Skill Development Do you want to increase staff retention and improve company performance? Drakkar helps you establish solid foundations for better organization and structure, and therefore greater effectiveness. You will be able to retain the best employees, keep them happy at work and improve customer satisfaction. Our personnel retention and skill development strategies are road tested and economical. Let our human resources management specialists take you even further. Drakkar: Outsourcing aerospace Do you want to concentrate more on the strategic development of your company, welcoming a partnership for the day-to-day expertise management of one of your operations? Follow the example of many of our customers and outsource an entire deliverable to our experts. When Drakkar takes on an outsourcing mandate, it makes a formal commitment to day-to-day responsibility for planning, organizing and managing operations for the outsourced sector. Avoid delays in delivery schedules resulting from a shortage in qualified labour or organizational limitations. Take advantage of our concept and call on our self-sufficient teams of professionals. They will deliver expertise, versatility, flexibility and productivity.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources
  23. 23. Transportation Sector It’s a fact… Drakkar is the leader in placing qualified truck drivers. But did you know that we offer much more? Recruiting, retention, skill development, outsourcing … based on our expertise, we innovate in the transportation sector, just like we do in many other areas of business. The Most Effective Avenue in Human Resources How does Drakkar keep its promise of delivering superior competitive advantage? > Through its expertise in all areas of human resources management (organizational development, health and safety and more) and operational management in the transportation sector (process management, road safety, driver training, etc.). > Through its structure, which combines specialized resources and processes that can be offered to a number of customers, that would not otherwise be available to a single company. > Because Drakkar is a major employer in its own right, with over 1000 employees, 500 of them in transportation. As a result, its consultants and managers are exposed to a tangible environment, so they can make better diagnoses and propose more relevant solutions. Personnel Placement Dynamic, inventive and result-driven, Drakkar offers concrete solutions to complex labour management problems. It’s well known that we recruit truck drivers, but we also offer this service for all the other departments in your company: logistics, accounting, administration, customer service, warehousing, shipping and receiving, and more. No matter what your human resources needs, our seasoned recruiters Optimizing can meet them. 01-2010human capital
  24. 24. Personnel Retention and Skill Development Do you want to increase staff retention and improve company performance? Drakkar can help establish solid foundations for better organization and structure, and therefore greater effectiveness. You will be able to retain the best employees, keep them fulfilled at work and improve customer satisfaction. Our personnel retention and skill development strategies are road tested and economical. Let our human resources management specialists take you even further. Drakkar: Outsourcing transportation Do you want to concentrate more on the strategic development of your company, welcoming a partnership for the day-to-day expertise management of one of your operations? Follow the example of many of our customers and outsource an entire deliverable to our experts. When Drakkar takes on an outsourcing mandate, it makes a formal commitment to day-to-day responsibility for planning, organizing and managing operations for the outsourced sector. Outsourced operations are ISO-certified and/or meet the highest standards in business processes. Don’t hesitate to entrust us with a mandate, for example, to manage your pick-up and delivery, cross-dock or warehouse activities. You’ll be able to focus on your other priorities, with complete peace of mind.> Whether for outsourcing, operational management, strategic counselling or specialized consulting and recruiting services, Drakkar can build the program you need. Drakkar can also help you get the most out of subsidies and programs. > improving the performance of organizations and peopleQuébec 1-800-667-1988Ontario 1-877-372-5527 www.drakkar.ca © Drakkar Human Resources

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