No news is no news


Published on

Absence of communication is interpreted differently depending on project roles.

Published in: Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • There are three sayings about news. The most popular is “no news is good news”. Perhaps you rely on “no news is good news” when you fail to provide information to your boss, coworker, customer, or spouse who expected an array of satiating words. The other two, “no news is bad news” and “no news is no news”, aren’t used too often. Your affinity to one of the three sayings reveals what you perceive in the absence of communication. Sounds confusing, doesn’t it? It should and it's important. It can seriously wound an otherwise good project.
  • Communication and expectations are symbiotic, although expectations need communication just a bit more than communication needs expectations. The absence of communication over time is actually an attempt to communicate something. Why is that a problem? It’s only an attempt to communicate. It’s destined to failure when the recipient can’t decode the absence of an expected message as definitive information.
  • People tend to interpret the absence of news in line with their role in the organization or project. Or maybe it’s just their personality. In the world of tech projects, in addition to the project sponsor (the person with the checkbook), there are typically three major roles represented by their function in the project: engineering, project management, and stakeholders (people with something to gain or lose in a project). Each role has a different expectation of transmitting or receiving the latest project news.
  • Are you the type of person who believes no news is good news? If so, then you have a lot in common with engineers and technicians. You expect or initiate communication only when something is wrong and at no other time.
  • Is no news is bad news to you? Stakeholders think this way, too. No news is the worst news of all: it means the project is failing or has failed. You need a constant pulse of communication. Without it, the project will collapse and your career will suffer because you were the last to know.
  • And then there's no news is no news. It means exacting what is says, right? Project managers view the absence of communications as no news. For the project manager that should mean go get it.
  • Track down the no news is good news people to learn what has transpired since the last update. Then get that news to the people who need it the most. Do it before the no news is bad news people walk down the hallway to the office of an executive vice-president and declare all is lost because you are an incommunicative dolt who let it happen.
  • In a real project the project manager is responsible for all project communications. That’s right. One person has all that responsibility. If communication is failing it is the project manager’s job is to discover the reason and apply the fix. That’s why the handling of news is so important.
  • Fail to communicate the news, good or bad, your career and your project will be a smoking hole in the ground. It won’t matter how well your project has progressed.
  • A project manager will interpret no news to be no news and to be just that: no news. It’s nothing more and nothing less.
  • And you’re probably the only person on the team who sees it that way.
  • No news is no news

    1. 1. No News is No News<br />Communicating with your project peers<br />
    2. 2. No News is No News<br />How do project managers and team members interpret an absence of communication? <br />2<br />(c) 2010 Roger Askling<br />
    3. 3. No News is No News<br />Communication and Expectations<br />Decoding the message<br />3<br />(c) 2010 Roger Askling<br />
    4. 4. No News is No News<br />Three major roles in tech projects<br />Project Manager<br />Engineering<br />Stakeholders<br />4<br />(c) 2010 Roger Askling<br />
    5. 5. No News is No News<br />No News is Good News<br />Engineers, Technicians <br />5<br />(c) 2010 Roger Askling<br />
    6. 6. No News is No News<br />No News is Bad News<br />Stakeholders<br />6<br />(c) 2010 Roger Askling<br />
    7. 7. No News is No News<br />No News is No News<br />Project Managers<br />7<br />(c) 2010 Roger Askling<br />
    8. 8. No News is No News<br />Go get it<br />And do it before someone else does<br />8<br />(c) 2010 Roger Askling<br />
    9. 9. No News is No News<br />Responsibility<br />Project Manager is responsible for project communications<br />Handling of News is important<br />9<br />(c) 2010 Roger Askling<br />
    10. 10. No News is No News<br />Failure to Communicate<br />Smoking hole in the ground<br />10<br />(c) 2010 Roger Askling<br />
    11. 11. No News is No News<br />What does all this mean?<br />It means no news is an absence of communication<br />11<br />(c) 2010 Roger Askling<br />
    12. 12. No News is No News<br />You’re the only person on the team <br />who sees it that way<br />12<br />(c) 2010 Roger Askling<br />
    13. 13. End<br />(c) 2010 Roger Askling<br />13<br />