Cut Through The Noise - COL_UK

Cut Through the Noise: Using Live, Online Training to Effectively Reach Employees You can listen to today’s webinar using your microphone and speakers or dial in using the telephone numbers followed by access code in your confirmation email.

Welcome Webinar Attendees 1. Viewer Window 2. Control Panel Replace this section with a branded slide or screenshot of presentation intro slide Type your question here

Meet your presenters Roger Courville Principal, 1080 Group LLC 1080Group.com TheVirtualPresenter.com Verity Gough Editor, TrainingZone.co.uk, Sift Media

Someone in attendance will win…

Poll What is your experience with training using Webinars?

Cut through the Noise: Using Live, Online Training to Effectively Reach Employees Roger Courville Principal, 1080 Group, LLC

“ _ ” … upper management is putting increasing pressure on training managers to justify their existence… Source: http://www.hrmguide.co.uk/hrd/managers_workers.htm Jim O’Brien, Managing Director The Ken Blanchard Companies UK

Source: The Future of Learning and Development , Oct 2009, www.cedma-europe.org “ What will be the most popular form of learning in your organisation in the next two years?” Percentage of respondents using Webinars expected to grow from 28% to 55%

Source: Web Conferencing Training Trends 2009 - Europe , 1080 Group, LLC
Saves travel costs
Helps us reach people we would not otherwise reach
Saves time away from other duties
Saves the inconvenience of travel
Allows us to include remote subject matter experts
Helps us become a “greener” organisation
Why move live training online?

Plan Present Record Design

Poll What are your biggest communication challenges?

Strengths Present Record Design Plan

Determine appropriate content Offline
Written content
Pictures
PowerPoint
Whiteboard

Determine appropriate content Offline
Written content
Pictures
PowerPoint
Whiteboard
Online
Anything on your computer desktop

Go beyond presentation software

Two online meeting types
Structured sessions
Larger sessions
Pre- and post-session analysis
Encourage interaction
Collaborative sessions
Smaller sessions
Encourage participation
Interact and collaborate
Large Sessions
Small Sessions

Consider blended learning

Net gain: two days of T&E saved

Uncover wants, needs, desires
Survey attitudes and opinions
Hone presentation content
Anticipate questions
Pre-test knowledge

Strengths Present Record Design
Determine appropriate content; consider a blended experience
Use registration to survey in advance and supplement assessment

Plan Present Record Design

Think “simple and visual”
Customer faxes purchase order to central sales fax number or emails it to the account rep.
Must be signed
Must have all pages included or you won’t get commission
Account rep updates the online sales CRM system with all appropriate detail and prints an internal sales order.
Account rep delivers copy of internal order and signed purchase order to Trina in order management.
Account rep sends thank you email from online sales CRM system to customer.

Don’t stop at the “5 X 5” rule
Customer faxes signed, complete purchase order
Update CRM system
Deliver internal order and purchase order to order management
Send system-generated thank you email

Think “simple and visual”
Purchase order comes in from customer
Signed
All pages
CRM system is updated
Deliver docs to order mgt
Internal
order form
Purchase
order
Send thank you from new CRM template
Receive Update Deliver Thank

Lose the “lecture” slide slide slide slide slide slide slide Q & A

Tell + show + engage = effectiveness slide poll slide Q & A discuss poll slide Q & A

Plan Present Record
Create slides that are simple and visual
Plan the Webinar interactivity

Type question here Q A &

Plan Opportunities Record Design Present

Q&A: planned and spontaneous slide poll slide Q & A discuss poll slide Q & A

Keep moving visually
Signed
All pages
Internal
order form
Purchase
order

Build out content over more slides
Signed
All pages
Internal
order form
Purchase
order

Provide verbal and visual direction
Signed
All pages
Internal
order form
Purchase
order

Plan Opportunities Record Design
Use in-session Q&A – both planned and spontaneous
Direct attention verbally and visually

Plan Present Threats Design Record

86% of trainers using web conferencing prefer blending live training with recordings Source : How to Reach Customers with Online Training, 1080 Group, LLC

Record every session Offline
Production crew to record, post-produce, and distribute

Record every session Offline
Production crew to record, post-produce, and distribute
Online
Push a button

Build a library of reusable content

Analyse, determine next steps
Gather presenter/content feedback on sessions
Verify attendance
Post-assess
Determine session(s) of greatest interest/areas of continued development need
Are those best as online meetings or Webinars? Blended?

Plan Present Threats Design
Create a content library to optimize time and reach
Report & analyse to determine next steps

Use registration to survey in advance

Use in-session Q&A – both planned and ad hoc

Use in-session Q&A – both planned and ad hoc
Create a content library to optimize time and reach
Report & analyse to determine next steps

Roger Courville Co-founder, Principal, Author The Virtual Presenter’s Handbook Insights for web seminar practitioners www.1080Group.com www.TheVirtualPresenter.com

… and the winners are…

Type question here Q A & After the Webinar, join the continued discussion at http://tinyurl.com/TZdiscussion

Contact us for a free trial Give us a call 0800 011 2120 Send us an email uk@ citrixonline.com Join the continued discussion at http://tinyurl.com/ TZdiscussion

Cut Through The Noise - COL_UK

by roger1080 on Nov 09, 2009

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