Communication

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Communication

  1. 1. Topic: Communication Thesis: Communication makes our life easier Worked by: RoelTafa
  2. 2. COMMUNICATION The definition of communication is a process of passing information and understanding from one person to another. Communication means not only transfer of message but transmission of understanding as well. This processes the essence of human interaction and learning. The nature of communication is dependent on the interaction between two or more individuals and understanding is constructed through that interaction. Communication is a basic human right and essential to our quality of life as a social species. Even communication as other processes has his scheme that is presented at picture one: The source or the sender sends a message through a communication channel to a receiver or to multiple receivers. The sender must encode the message into a form that is appropriate to the communication channel and the receiver than decodes the message to understand its meaning and significance than he gives the answer of the feedback. Since we start to talk we use this process but we don’t notice this. Usually the sender and the receiver are humans in most of cases but the channel is the one who changes. It can be a TV, computer, written letters even the air but important is that message must arrive to the receiver. As human we use this right to: relate to others, socially connect, express opinion, share information, negotiate, argue etc. Every day, every hour we use communication so is a process very necessary in our life. We can’t stay without communicating with persons we have close. It doesn’t matter how but we communicate with persons in different ways like signs, talking, writing etc. There are two ways of communicating verbal and non-verbal communication and these two categories have their subcategories. Forms of communication are formal and informal. However communication has his levels that are: extra-personal, inter-personal, intra-personal and organizational communication. “The man, who can think and does not know how to express what he thinks, is at the same level who as the person cannot think.” (Allen, 1902) Verbal communication is written or spoken message that uses words to exchange information. Anything that emanates from the mouth is referred as oral communication. Methods of oral communication among individual are: face-to-face communication, phone calls etc. and methods among groups are: negotiations, meetings, speech and presentations. As all other things oral communication has his advantages that are: immediate feedback, better relationships, time saving etc. and his disadvantages: distortion in passing the message, possibility of misunderstanding etc. In the other side non-verbal communication includes all unwritten and unspoken language, both intentional and unintentional. Non-verbal communication is separated in two categories: Kinesics communication and Meta communication. Kinesics communication involves body language and behavior while at Meta communication takes
  3. 3. place words, depicting, alternate meaning and latent meaning. “Non-verbal communication has his forms too that are listed below: facial expression, body movement, gestures, eye contact, voice and touch. In the other side verbal communication is an act of conveying messages, ideas or feelings through the use of mouth.” (ask.com) Verbal communication is the main way of communicating face-to-face. “Formal communication is a type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes and avoids using slang terminology.” (Wikipedia)This form of communication is separated in two ways: written letters or emails, and verbal. Common forms of written communication in business include e-mail messages, websites, memorandums, letters and reports. “The organization’s formal communication network consists of downward communication from superiors to subordinates, upward communication from subordinates to superiors, horizontal communication among people at the same level and cross-channel communication among people in different departments within the organization.” (Ober, 2006) The style of communication on this form is very formal and official. This isn’t all about formal communication because this type of communication can be used between two strangers when they meet for the first time. Most of the time people that work in banks, in schools, government organizations etc. use formal communication but this doesn’t mean that other people can’t use it. “Informal communication is a casual form of information sharing typical used in personal conversation with friends or family members. (ask.com) This type of communication is mostly used between friends, family members so between people that know each other. Informal communication usually is oral and works easily in small groups. “An organization can make efficient use of informal channels to fortify the formal channels of communication. It acts as a valuable purpose in expressing certain information that cannot be channeled via the official channels.” (Ober, 2006) People need to get known with each other every day of our lives and to accomplish this we need good communication skills and this type of language is called intrapersonal communication. This type of conversation is a conversation between two people at least. “Interpersonal communication is exchange of information between two or more people. It is also an area of study. Related skills are learned and can be improved. During interpersonal communication there is message sending and message receiving.” (Wikipedia) “Thirty years ago, a businessperson was generally hired on the basis of technical skills. Since then, the world’s economy has moved toward service-oriented, information-focused businesses that are increasingly organized in teams. Now, Fortune 500 companies name strong interpersonal, communication and team skills as the most important criteria for success in management positions and employers consistently name interpersonal communication skills as crucial for success on the job.” (Ober, 2006) We may often think that having good communication skills is all about the ability to speak well or it’s all about speaking but verbal communication has another important part, listening. Speaking consists of two parts: what to speak and how to speak. The first part is what to speak and has 3 steps: brainstorming, presentation format and presentation. “We have to ears and one mouth so we can listen twice as much as we speak.”(Epictetus, Greece) Broadly listening may be classified in two categories: sympathetic listening and empathetic listening. In sympathetic listening we care about the other person and show this concern in the way we pay close attention and express our sorrow in their ills and happiness in their joys. Meanwhile when we listen empathetically we go beyond sympathy to seek a truer understanding of how
  4. 4. others are feeling. This method is very useful because you will take an answer immediately, will save you time and your money. They are different type of interpersonal communications in terms of the number of participants that are involved in conversation and these types are: dyadic communication with two persons, group and public communication. Meanwhile interpersonal communication takes place only with one person. This communication it is meant to reflect oneself to clarify your thoughts. There are three types of interpersonal communication namely as following: self-conception, belief and values. To develop effective intrapersonal communication takes discipline and a commitment to slow down your day enough so you can hear your thoughts. Communication isn’t just through mouth; communication is face expressions, the way how you breathe, how you move your eyes. Communication started before human existence. Everyone that lives uses communications. Before Christ people had different ways to communicate with each other such as: through shouts, paints, different body moves etc. They communicated with us through the paints they left in caves and other places. Now days everything has changed. We have many possibilities to communicate with each other. We discovered internet that help us to feel closer with each other, phones, TV and many other things that we can communicate with people around the world. We start communicating since we are born. When we were little babies we cried, we moved our hands and legs and other things but everything had a meaning. Than we started talking and everything was easier. All this that I mentioned are ways to communicate. Communication makes our life easier. References: www.ask.com www.wikipedia.com As a man thinketh by James Allen, 1902 Contemporary Business Communication by Scot Ober, 2006

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