Rod Reed from The Support Store gave a presentation on Microsoft Online Services. The presentation included: 1) An overview of Microsoft Online Services which provide streamlined communications, simplified management, and security through solutions hosted by Microsoft. 2) A demonstration of the unified access point for Microsoft's online services including user management, settings, support, and application access from any device. 3) Details on pricing and licensing with affordable subscription-based pricing for solutions that are always up to date.

1. Rod Reed
Managing Director
The Support Store

2. • Who are we?
• Introducing Microsoft Online Services
• Overview of Solutions
• Streamlined Communications
• Simplified Management
• Security and Reliability
• Demonstration
• Pricing and Licensing
• Next Steps

3. • the support store© specialises in delivering cost-effective
information Technology support solutions to small and
medium sized businesses based in London and the South
East.
• the support store© has been a Microsoft Certified Partner
since 2000, and is now a Gold Partner with core
competencies in Network Infrastructure
Solutions, Knowledge Worker and Advanced Infrastructure
Solutions. We are also an accredited Small Business
Specialist and one of Microsoft’s most knowledgeable and
experienced Partners focusing on MicrosoftOnline services
and have been live as a company on Microsoft Business
Productivity Online Services since March 2008.

4. Enterprise class software delivered via subscription
services hosted by Microsoft and sold with partners
Microsoft Online Services
(Business Productivity Online Suite)
New

5. • Anywhere access—desktop, mobile, Web
• Seamless user experience across workloads
• Team collaboration and conferencing
• Real-time communication
• Always up-to-date technology
• Lower rollout and run rate cost
• Improved agility and resource utilization
• Active Directory® synchronization
• Data hygiene supported by multi-layered
antivirus and spam filtering
• Highly secure data access for users via HTTPS
• Geo-redundant data center architecture with
Cyber-trust and SAS70 compliance

7. Unified access point for all Online services
 Trial and Buy  Single Sign On
 User Management IT Pro End User  Application Access
 Settings  SharePoint Links
 Support Anywhere Access without VPN  Downloads
 Tools  Password Reset
Subscription Service Rich Client
Web Access
and Trial Administration Access

8. Enable Anytime Anywhere Access
Branch Office
Enabling Software + Services: Integrating
access online as well as on-premises
HQ

9. Benefits of a Collaborative
Procurement
Product Development Solution
Manager Suppliers Faster time to market
Enhanced collaboration for
global engineering teams
Production
Manager Reduced development costs
Better customer satisfaction
Design Engineer Product
Improved product portfolio
Manager
Program
Manager

11. Always up-to-date capabilities at a predictable cost
Key Benefits
• Up and running quickly
• Latest software
• No more server upgrades
• Subscription-based Software + Services Accelerate the Journey
• Predictable cost
• Optimize productivity
IT Is An IT Is A IT Is A
IT Is A Efficient Business Strategic
Cost Center Cost Center Center Asset

12. Access Control
• ISA for pre-authentication
• Authentication and content encrypted via HTTPS
• Strong user passwords
• Forefront for SharePoint (Server side anti-virus – Microsoft
Antimalware Engine, Kaspersky Antivirus Technology, Norman Virus
Control, Sophos Virus Detection
• Data separation between organizational units through strong security
boundary of Site Collections
• Active Directory (AD) provides secure and reliable
user management

14. Guaranteed Uptime
• 99.9% uptime with financially backed service level
agreements
• SLA tiers
• Uptime between 99% and 99.9%  25%
payout
• Uptime between 95% and 99%  50% payout
• Uptime less than 95%  100% payout
• Excludes planned downtime

15. Protect from spam and malware, satisfy retention
requirements and encrypt data to preserve confidentiality
Internet
SPAM
(Optional)
(Optional)

18. Microsoft Online Subscription Program
Ordering Mechanism
Microsoft Online Services Customer
Portal (MOCP)
• URL:
https://mocp.microsoftonline.com,
or select ‘BUY’ or ‘TRY’ from
www.microsoft.com/online
• Purchases for Microsoft Online
Services are placed either by the
customer or with the help of a
Partner through MOCP
• Additional orders, renewal
choices, and activation also occur
through MOCP

19. List USL Price List Step-Up USL Price
Service Offerings
(Monthly per User) (Monthly per User)
Exchange Deskless Worker £1.34 No Step-Up
SharePoint Deskless Worker £1.34 No Step-Up
*Deskless Worker Suite (25% Discount) £2.01 No Step-Up
Exchange Online Standard £6.69 £5.76
Office SharePoint Online Standard £4.85 £3.56
Office Communications Online £1.67 £1.25
(Instant Messaging & Presence)
Office Live Meeting £3.01 £1.98
BPO Suite (38% Discount) £10.04 £8.13 (from CoreCAL)
• Exchange Online Standard £6.65 (from ECAL)
• Office SharePoint Online Standard
• Office Communications Online
• Office Live Meeting Online
“Attached “ Service Offerings Add-On USL
Additional Exchange Storage (Can’t be attached to Deskless Worker SKU) £1.67/GB
Additional SharePoint Storage (Can’t be attached to Deskless Worker SKU) £1.67/GB
* Deskless Worker SKU’s to be released later in the Fiscal Year 19
* Discounts available for > 250 seats

20. Microsoft Online Subscription Program
Business Policy Rules
• 5 user minimum on initial order of online service (no minimum thereafter for
Minimum Order additional orders of same service)
• Price volume discounts available
Price Discounts • Price promotions may be available
• Prices are non-negotiable
Billing and • Billing will occur monthly over the subscription term. (Annual payment
option available shortly after launch)
Payment • Credit Card payment is available. Invoices only for > $500 per month
Annual • Subscription term is 12 months
Subscription
30 Day • First Subscription Term: Customers have 30 days to cancel, but must pay
for the first 30 day period.
Cancellation • Subsequent Terms: Customers can cancel with 1 month notice
• Subscriptions will automatically renew at end of term, unless opted out on
Auto-Renewal https://mocp.microsoftonline.com
• Partner designation on the Customer Order triggers fee payments to
Partner Fee Partners (must be enrolled through Quickstart). For more information see
https://partner.microsoft.com/online

21. • Client Connectivity
Information Worker • Mobility
• Additional Storage
Key Differentiators  Exchange to 1GB BPO Suite
 SharePoint to 250MB
• Application Sharing
• OCS Capabilities
• OWA Light Only Access
Deskless Worker • 100 MB Mailbox (No Additional)
• AV/AS Deskless Worker
Needs
• Access to GAL Suite
• Personal Contacts
• SharePoint Access (0 MB)
• Word / Excel / PPT Viewers
 Segments employee user population and addresses each segment’s real needs
 Provides high value to companies with a large mix of IW’s by giving users rich functionality to match their needs
 Provides a low cost option to companies with a large mix of Deskless Workers with lower functional requirements
21

22. • Limited number of accounts
• Available late November 2008
• More being added each month
• Apply through your partner contact
• Customer will need to sign Microsoft TAP agreement but won’t be
required to provide customer evidence
• > 25 seats (no maximum)
• Based on US data centres
• Tier 2 support
• English only
• No automatic transition to EMEA data centre

23. • Q3 2009: EMEA (Dublin) data centre online
• Initially, move high-priority customers from US
data centre to Dublin
• Regional support will be available

24. • Spring 2009: customers can take a free 30 day
trial
• 20 seat maximum
1GB Mailbox 250MB per user Live Meeting Standard
Outlook 2K7, OWA, Intranet, Document Video & Voice
ActiveSync Connectivity Collaboration & more… Conferencing (where
Co-existence & Migration Support for SharePoint applicable)
tools supported Designer

25.  Current Feature
 Future Release
Server features Deskless Standard Dedicated
Server Technology Microsoft Online Services (No minimum) (5000 Seats Min)
Unified Messaging  
Messaging Records Management  
Exchange Web Services/WebDAV  
Messaging
Message Archiving  
Active Sync Mobility  
Outlook Connectivity  
Anti Virus, Anti-Spam   
Shared contacts, tasks   
E-mail, shared calendar, OWA   
Internet Sites  
Extranet Collaboration  
Custom Code Support  
Collaboration
Excel® Services  
Enterprise data search  
Site search Read Only  
My sites  
Enterprise/Web content  
People and personalization  
Blogs, Wikis, Intranet sites  
Templates and Web parts  
Federation/compliance  
1:1 PC video and voice  
Communication
Communicator connectivity  
IM/presence awareness  
Call management N/A  
PSTN connected voice
Multi-party voice and video  
Application sharing  
Live Meeting Web access  

26. Markets*
• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
Service Portal
• India Languages
• Ireland
• Italy • English Data Centers
• Japan • French
• Netherlands • German
• New Zealand • Spanish • United States
• Norway • Japanese • Dublin
• Portugal • Singapore
• Singapore
• Spain • Amsterdam
• Sweden
• Switzerland
• UK
* Markets subject to change

27. • Assess your business and technology needs

28. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.