<ul><li>Organisational HCI Challenges for Democratising Innovation </li></ul>Rod Farmer <Rod.Farmer@team.telstra.com>
CONVERGED USER EXPERIENCE COMMS MEDIA TRANSFORMATION A holistic and consistent design approach across all of our products ...
<ul><li>Hedged bets on innovators </li></ul><ul><li>Poor utilisation of resources, time and money </li></ul><ul><li>Increa...
<ul><li>Convergence Culture </li></ul><ul><li>Community-Driven </li></ul><ul><li>Open Systems </li></ul><ul><li>Encourages...
Platform-Enabled Lead User Innovation Enabling the Community Process
Case Study – Austin Health <ul><li>840 beds, 65,000 inpatients, 130000 outpatients </li></ul><ul><li>Statewide services an...
 
Alignment Representation Embeddedness User Lead Social Creativity Open Door Community-driven Lifecycle tools Branded vocab...
<ul><li>For further details, contact me on  [email_address] </li></ul>
Upcoming SlideShare
Loading in …5
×

Converged User Experience

1,592 views

Published on

Presentation to Telstra on the importance of experience design around services rather than products, and how existing infrastructure could support democratised forms of innovation.

Published in: Business, Technology
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,592
On SlideShare
0
From Embeds
0
Number of Embeds
9
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide
  • Converged User Experience

    1. 1. <ul><li>Organisational HCI Challenges for Democratising Innovation </li></ul>Rod Farmer <Rod.Farmer@team.telstra.com>
    2. 2. CONVERGED USER EXPERIENCE COMMS MEDIA TRANSFORMATION A holistic and consistent design approach across all of our products 10kb 80-100kb Carriage vs Subscription Network performance Iconography Physical vs Screen Display Font support Media formats Focus behaviour Language support News Home Today Sport Music Weather Games Tones & Pics
    3. 3. <ul><li>Hedged bets on innovators </li></ul><ul><li>Poor utilisation of resources, time and money </li></ul><ul><li>Increased product development </li></ul><ul><li>Alienation and increased costs </li></ul>Manufacturer Model Product and Value Driven Enterprise RESULTS
    4. 4. <ul><li>Convergence Culture </li></ul><ul><li>Community-Driven </li></ul><ul><li>Open Systems </li></ul><ul><li>Encourages Prosumerism </li></ul><ul><li>Emphasises Self-Expression </li></ul>Lead User (Democratised) Model Community Creative Process RESULTS
    5. 5. Platform-Enabled Lead User Innovation Enabling the Community Process
    6. 6. Case Study – Austin Health <ul><li>840 beds, 65,000 inpatients, 130000 outpatients </li></ul><ul><li>Statewide services and remote consultation </li></ul><ul><li>IT hampered by Political Cycles (3 vs 6) </li></ul><ul><li>Agile more suitable than megalithic </li></ul><ul><li>Intermountain Hospital (2 year cycles) </li></ul><ul><li>Pitfalls for IT in Healthcare </li></ul><ul><ul><li>Language </li></ul></ul><ul><ul><li>Decision support at point of care </li></ul></ul><ul><ul><li>Connectivity and continuance of care </li></ul></ul>
    7. 8. Alignment Representation Embeddedness User Lead Social Creativity Open Door Community-driven Lifecycle tools Branded vocabulary Design discourse
    8. 9. <ul><li>For further details, contact me on [email_address] </li></ul>

    ×