Connecting Service Design & Industrial Design
Rob Tannen, PhD, IDSA
Director of Research

Connecting Service Design & Industrial Design
-Spotlight Speaker Presentation Oct 10
-Parallel Session Presentation Oct 19
-Research Display Panel Oct 17 - 20
-Post-Conference Recommendations

Service Industries
•carpentry • financial services
•child care • foodservice industry
•cleaning • hairdressing
•construction • health care
•death care • hospitality industry
•education • language translation
•gambling • real estate
•gardeners • sexual services
•incarceration • social work
•mechanics • sports
•movie theatres • stock brokerages
•museum • tax return preparation
•plumbing • telecommunications
•repair & maintenance services • utilities
•school • waste management

Defining Service Design

Qualities of Service Design
• Guidance
• Comfort
• Sensation

Sequence of Service Consumer’s Experience
• Invitation
• Orientation
• Participation
• Memorializing

Invitation
• Guidance
• Sensation
• Comfort

Orientation
• Guidance
• Comfort
• Sensation

Qualities of Service Design
• Guidance
• Comfort
• Sensation

Thanks to the Research Team
• Jessica Cary
• Tamara Christensen
• Zara Logue
• Herb Velazquez