Programme UpdateTalis Aspire User Group, June 2011Chris Clarke, Talis Education Limited
In December I shared...                      Support                      Review
SupportReview
SupportReview
SupportReview
SupportReview
Customer Service             support.talisaspire.com Launched   You raised    We published      We shot Feb        200+   ...
Survey says...
Survey says...
Survey says...
Survey says...
More, more, more!• More training for quicker resolutions• More FAQs and answers to common  problems• More videos, esp. on ...
http://www.talisaspire.com/inprogress
Last time I showed...   attribution
attribution
attribution
attribution
attribution
attribution
attribution
attribution
Other indirect benefits... Improving data     TEMUJIN (long     quality         running jobs)      User           Performa...
attribution
Roadmap
Widgets   Time Periods       Pages      Licenses     Federation    Blackboard9New Hardware Project    Performance
Roadmap
Roadmap
Roadmap                                 more time    replaces mobile                      later in year
Performance monitoring   attribution
Performance monitoring   attribution
Performance monitoring   attribution
Performance Improvements• More hardware capacity - DONE• More efficient data handling - DONE• Improved database server con...
Questions?Find us on:Web: talisaspire.comTwitter: @talisaspireYouTube: youtube.com/user/TalisAspireFacebook: facebook.com/...
Find us on:Web: talisaspire.comTwitter: @talisaspireYouTube: youtube.com/user/TalisAspireFacebook: facebook.com/talisaspir...
Programme Update, Talis Aspire User Group Jun 2011
Programme Update, Talis Aspire User Group Jun 2011
Upcoming SlideShare
Loading in …5
×

Programme Update, Talis Aspire User Group Jun 2011

814
-1

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
814
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • \n
  • \n
  • Tackle in reverse order...\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Also going to share results of survey....\n
  • \n
  • \n
  • \n
  • \n
  • \n
  • New site - only phase 1 though\n- Better homepage\n- Customer showcase\n- More “user experience” videos\n
  • Connected to dev system\n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • Up next... working on collaborative features..\n
  • Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
  • \n
  • Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
  • \n
  • Continuous Performance / Next 6 months / Performance\n
  • Invested in tools and techniques to deeply monitor Aspire\nAverages but also individual requests\n
  • Can trace individual long running requests in depth, deep code instrumentation\n
  • Overall, app server performance looked OK \nHowever, end user in-browser monitoring shows us network is actually biggest delay\n
  • \n
  • \n
  • \n
  • Programme Update, Talis Aspire User Group Jun 2011

    1. 1. Programme UpdateTalis Aspire User Group, June 2011Chris Clarke, Talis Education Limited
    2. 2. In December I shared... Support Review
    3. 3. SupportReview
    4. 4. SupportReview
    5. 5. SupportReview
    6. 6. SupportReview
    7. 7. Customer Service support.talisaspire.com Launched You raised We published We shot Feb 200+ 150+ 58 2011 tickets KB articles video tutorials ideas.talisaspire.com Launched You raised ...of which ...of which Mar 190 53% 55 2010 ideas addressed in product!
    8. 8. Survey says...
    9. 9. Survey says...
    10. 10. Survey says...
    11. 11. Survey says...
    12. 12. More, more, more!• More training for quicker resolutions• More FAQs and answers to common problems• More videos, esp. on new areas of the system attribution
    13. 13. http://www.talisaspire.com/inprogress
    14. 14. Last time I showed... attribution
    15. 15. attribution
    16. 16. attribution
    17. 17. attribution
    18. 18. attribution
    19. 19. attribution
    20. 20. attribution
    21. 21. attribution
    22. 22. Other indirect benefits... Improving data TEMUJIN (long quality running jobs) User Performance intelligence monitoring attribution
    23. 23. attribution
    24. 24. Roadmap
    25. 25. Widgets Time Periods Pages Licenses Federation Blackboard9New Hardware Project Performance
    26. 26. Roadmap
    27. 27. Roadmap
    28. 28. Roadmap more time replaces mobile later in year
    29. 29. Performance monitoring attribution
    30. 30. Performance monitoring attribution
    31. 31. Performance monitoring attribution
    32. 32. Performance Improvements• More hardware capacity - DONE• More efficient data handling - DONE• Improved database server config - DONE• Content Delivery Network - TO DO• Google Analytics blocking pages - TO DO• Improve code efficiency for some key workflows - TO DO• Continue to monitor closely - ONGOING attribution
    33. 33. Questions?Find us on:Web: talisaspire.comTwitter: @talisaspireYouTube: youtube.com/user/TalisAspireFacebook: facebook.com/talisaspireSupport: support.talisaspire.com
    34. 34. Find us on:Web: talisaspire.comTwitter: @talisaspireYouTube: youtube.com/user/TalisAspireFacebook: facebook.com/talisaspireSupport: support.talisaspire.com
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×