Ruining It forthe Rest of UsThis American LifeEric Glass
Can ONE person in theworkplace ruin the workplace?
Bad Apple Behaviors Reflect 3 personality types Jerk Attacks, insults others Slacker Does little or no work Depressive Pessimist Has little hope for success
Bad Apple Experiment Can ONE bad apple negatively impact a TEAM? Logistics Confederate (Actor) teamed with college students Team was familiar with basic management decision making to solve a problem Given 45 minutes to complete the exercise Group was told they would receive a prize and $100 for completing the assignment
Nick “The Bad Apple” Playing the Jerk “Are you kidding me?!?!?!?” “Have you actually taken a business course before?!?” Playing the Slacker Laid back body position, texting, eating Depressive Pessimist Head down on table, depressed (S-I-G-H)
Bad Apple Traits Depressive Pessimist Complains that the task is not enjoyable Makes statements that the group will not succeed Jerk Other group member ideas are inadequate but will offer not alternatives Slacker “Whatever…” “I don’t really care…”
According to Research…. Bad apple should have NO impact on the group. People typically adhere to GROUP values and norms. Bad Apple experiment found the opposite to be true Groups performed worse Regardless of talent/personality of team members.
Teams performed 30-40% worse than those without the bad apple.
The BEST predictor of how anyteam performs is not how the best team member is or the average group member is, but how your worst team member is.
Am I the Bad Apple? How is MY behavior affecting thegroup? What can I do to change?
Attitudes are Contagious.Is yours worth catching?
Great Performance in spite of the Bad Apple Strong Leadership Asking Questions/input from EACH Team member Diffusing conflict immediately