Chapt 5 listening

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  • Listening Exercise   OBJECTIVE: To demonstrate the importance of common perspectives of listener/speaker in sharing instruction.   PROCEDURE: Participants are placed so they don't see what each other are doing. Give them an 8 1/2 x 11 sheet of paper. Ask them to fold the paper in half. Now have them tear off the upper left-hand corner. Now have them fold the paper in half again and have them tear off the lower right-hand corner. Now fold the paper in half again and tear off the upper and lower left-hand corner. Now unfold the paper and compare.   Ask questions: Why are the results different? What questions should have been asked during the instructions?
  • Seven teams One talker One receiver Two observers
  • Chapt 5 listening

    1. 1. Chapter 5 Listening
    2. 2. How We Listen <ul><li>Hearing </li></ul><ul><ul><li>Physiological process </li></ul></ul><ul><ul><li>Involuntary Process </li></ul></ul><ul><li>Listening </li></ul><ul><li>The process of recognizing, understanding, and accurately interpreting messages </li></ul>
    3. 3. The Listening Process <ul><li>Selecting </li></ul><ul><li>Attending (focus) </li></ul><ul><li>Understanding (interpreting) </li></ul><ul><li>Remembering (instant recall) </li></ul><ul><li>Responding (feedback) </li></ul>
    4. 4. Personal Listening Preferences <ul><li>People-oriented listeners – relational listening </li></ul><ul><li>Action-oriented listeners – focused on tasks </li></ul><ul><li>Content-oriented listeners – critically examine information received </li></ul><ul><li>Time-oriented listeners – concerned with efficiency </li></ul>
    5. 5. Why We Listen – Based on situation <ul><li>Meeting listening goals </li></ul><ul><ul><li>Informational listening – to understand </li></ul></ul><ul><ul><li>Critical listening – evaluate information </li></ul></ul><ul><ul><li>Empathic listening – understand emotion </li></ul></ul><ul><ul><li>Appreciative listening - enjoyment </li></ul></ul>
    6. 6. By the Numbers <ul><li>85% of what we know we have learned through listening </li></ul><ul><li>7 out of every 10 minutes we are communicating with another human being </li></ul><ul><li>Humans generally listen at a 25% comprehension rate </li></ul><ul><li>Less than 2% of all professionals have had a formal training in listening </li></ul><ul><li>In a typical business day, we spend 45% of our time listening, 30% talking, 16% reading and 9% writing </li></ul><ul><li>We listen at 125-250 words per minute, but think at 1000-3000 words per minute. </li></ul>
    7. 7. Listening Challenges <ul><li>Environmental factors </li></ul><ul><li>Hearing challenges </li></ul><ul><li>Multitasking </li></ul>
    8. 8. Listening Challenges <ul><li>Boredom and overexcitement </li></ul><ul><li>Attitudes about listening </li></ul><ul><ul><li>Preference for talking </li></ul></ul><ul><ul><li>Overconfidence and laziness </li></ul></ul><ul><ul><li>Listening apprehension </li></ul></ul>
    9. 9. Listening Challenges <ul><li>Unethical Listening Behaviors </li></ul><ul><ul><li>Defensive Listening </li></ul></ul><ul><ul><li>Selective Listening </li></ul></ul><ul><ul><ul><li>Relational context often plays a significant role </li></ul></ul></ul><ul><ul><li>Selfish Listening </li></ul></ul><ul><ul><li>(Monopolistic Listening) </li></ul></ul>
    10. 10. Characteristics of Supportive Listeners <ul><li>- Spangle and Moorehead reading </li></ul>
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