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Excellence Matters Robin M. Ware The Ware Agency
<ul><li>www.robinmware.com </li></ul><ul><li>Facebook: robinmware </li></ul><ul><li>Twitter: robinmware </li></ul>
The Ware Agency <ul><li>Conference and Event Planner </li></ul><ul><li>Marketing and PR for Churches and Ministers </li></...
Workshops and Conference
<ul><li>Need professional photos? Contact us today and we’ll schedule a Professional Photo Shoot that includes: </li></ul>...
 
Resource Materials Order our books ONLINE!!! www.robinmware.com
The Preview Online Hospitality Assessment WEBSITE – ONLINE CHURCH
Church Hospitality  Assessment
3 Reasons Visitors Don’t Join <ul><li>No connection </li></ul><ul><ul><li>Music Department </li></ul></ul><ul><ul><li>Spea...
Parking Lot + Visitors <ul><li>Greeters in Place? </li></ul><ul><li>Uniformed? </li></ul><ul><li>Special Parking </li></ul...
<ul><li>Flags on Light Poles </li></ul><ul><li>Feather Banners </li></ul><ul><li>Proper Signage </li></ul><ul><li>Well Man...
10+ Tips for Greeters <ul><li>Smile. Fresh Breath. Lite Perfume. Lite Make Up. Make eye contact. </li></ul><ul><li>Be prop...
New Members Welcome Home!
7 Touches <ul><li>New Members Reception (day of) </li></ul><ul><li>Welcome Gift: CD of service they joined during/Calendar...
Thank You! <ul><li>Booking Information: </li></ul><ul><li>Robin M. Ware, CMP </li></ul><ul><li>www.robinmware.com </li></u...
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Church Hospitality by Robin M. Ware, CMP

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Church Hospitality is what makes the church experience memorable! In this presentation excerpt, Robin Ware shares a few slides of her 120 slide presentation she teaches on Church Hospitality. You can invite her to present the full workshop by visiting her online at www.robinmware.com

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  • 3 Reasons Visitors Don’t Join (Members too!) Hospitality Weren’t Properly Greeted Were asked to move seats (embarrassed) Children didn’t enjoy services Cleanliness of the Building Restrooms Lobby Sanctuary No connection Music Department Speakers message
  • Greeters in Place? Uniformed? Special Parking Headlights/Hazards Car Greeting Red Carpet Entrance Greet with name and point out restrooms Youth Workers to lead to Youth area What else? Shuttle? Welcome CD? Step On Guide? Script?
  • Flags on Light Poles Feather Banners Proper Signage Well Manicured Lawn Attractive Landscape No broken or blown out lights
  • Here are 10 tips for greeters.  Remember, it’s more than a handshake. An important part of helping people connect to the church is the quality of welcome they receive upon their first visit. Smile. Fresh Breath. Lite Perfume. Lite Make Up. Make eye contact. Be properly attired. Take initiative and greet them in the parking lot. (Don’t forget to greet them at the bus drop off. Greet them at the train stop if you do train pick ups.) Post signs that say “Visitors turn on your High Beams or Flash your Hazard Lights” and direct them to VIP (Very Important Person) parking. Use signs and a person to direct them to the parking spots. Have a Greeter positioned in this section (with an umbrella during inclement weather) to properly Greet. If feasible, they should say, Welcome, I’m ____, I don’t believe we’ve met. (If weather permits, they should greet them “Welcome, I’m (insert name) I’d like to assist you to the main entrance”. The Greeter should express personal warmth – they enjoy people. Don’t ask “Are you new?” and “Is this your first time?” Again, the Greeter should EXUDE personal warmth. This is not a position for Pookie who just got saved and may or may not be walking in their salvation. Roll out a Red Carpet or have a personalized Welcome Mat at the main door. Also hang banners on light pools with the church theme. Post flags on the The Parking Lot Greeter should escort the guests to the Front Door and hand them off to the Door Greeter. The Front Door Greeter should welcome them and escort them to the sanctuary entrance. If they have children, they should have a youth or young adult Greeter escort them to the youth area. That youth worker should then escort them back to the sanctuary. During the escort process, the Greeter should briefly highlight where the restrooms are and 1 special highlight (today’s church anniversary or service will begin in 10 minutes or let me know if you have any questions. Your Pastor (not a representative) should host a Meet and Greet Reception immediately following service. Connect with a local Panera Bread and they will give you cookies, Danish and sweet breads on Saturday night that didn’t sell. Greeters should be in place at the end of service to thank people for attending and to ensure that no one needs assistance. Send Visitors a follow up email along with a First Time Visitor’s survey using Survey Monkey.
  • I normally wallk through every area but since we don’t have time, I thought it important to address New Members too!
  • New Members Reception (day of) Welcome Gift: CD of service they joined during/Calendar/Postcards with letter or brochure explaining New Members process Telephone Call from New Members Pastor (day of) Email Welcome Letter from Pastor (day of) Email from Ministry Leader in areas of interest (w/in 72 hrs) Email SlideShare presentation, Facebook link, Weekly Prayer call Telephone call on Friday reminding about Sunday service/answer questions
  • The end result is that it makes us credible, helps us form and build new relationships, build trust, increases our visibility and enables us to honor the Great Commission which is what Jesus commanded us to do.
  • Transcript of "Church Hospitality by Robin M. Ware, CMP"

    1. 1. Excellence Matters Robin M. Ware The Ware Agency
    2. 2. <ul><li>www.robinmware.com </li></ul><ul><li>Facebook: robinmware </li></ul><ul><li>Twitter: robinmware </li></ul>
    3. 3. The Ware Agency <ul><li>Conference and Event Planner </li></ul><ul><li>Marketing and PR for Churches and Ministers </li></ul><ul><li>Church Hospitality Workshops: </li></ul><ul><ul><li>Event Planning, Church Hospitality and Social Media </li></ul></ul>
    4. 4. Workshops and Conference
    5. 5. <ul><li>Need professional photos? Contact us today and we’ll schedule a Professional Photo Shoot that includes: </li></ul><ul><li>Professional Make Up Application </li></ul><ul><li>Professional Lighting </li></ul><ul><li>Professional Photography </li></ul><ul><li>Variety of Backgrounds </li></ul><ul><li>Over 100 photos immediately available following shoot </li></ul>Shoots are: $400 – Singles $600 - Couples
    6. 7. Resource Materials Order our books ONLINE!!! www.robinmware.com
    7. 8. The Preview Online Hospitality Assessment WEBSITE – ONLINE CHURCH
    8. 9. Church Hospitality Assessment
    9. 10. 3 Reasons Visitors Don’t Join <ul><li>No connection </li></ul><ul><ul><li>Music Department </li></ul></ul><ul><ul><li>Speakers message </li></ul></ul><ul><li>Cleanliness of the Building </li></ul><ul><ul><li>Restrooms </li></ul></ul><ul><ul><li>Lobby </li></ul></ul><ul><ul><li>Sanctuary </li></ul></ul><ul><li>Hospitality </li></ul><ul><ul><li>Weren’t Properly Greeted </li></ul></ul><ul><ul><li>Were asked to move seats (embarrassed) </li></ul></ul><ul><ul><li>Children didn’t enjoy services </li></ul></ul><ul><li>What can we do to address these issues? </li></ul>
    10. 11. Parking Lot + Visitors <ul><li>Greeters in Place? </li></ul><ul><li>Uniformed? </li></ul><ul><li>Special Parking </li></ul><ul><li>Headlights/Hazards </li></ul><ul><li>Car Greeting </li></ul><ul><li>Red Carpet Entrance </li></ul><ul><li>Greet with name and point out restrooms </li></ul><ul><li>Youth Workers to lead to Youth area </li></ul><ul><li>What else? </li></ul><ul><li>Shuttle? Welcome CD? Step on Guide? Script? </li></ul>
    11. 12. <ul><li>Flags on Light Poles </li></ul><ul><li>Feather Banners </li></ul><ul><li>Proper Signage </li></ul><ul><li>Well Manicured Lawn </li></ul><ul><li>Attractive Landscape </li></ul><ul><li>No broken or blown out lights </li></ul>What’s the condition of your Parking Lot?
    12. 13. 10+ Tips for Greeters <ul><li>Smile. Fresh Breath. Lite Perfume. Lite Make Up. Make eye contact. </li></ul><ul><li>Be properly attired. </li></ul><ul><li>Take initiative and greet them in the parking lot. </li></ul><ul><li>High Beams </li></ul><ul><li>Umbrellas </li></ul><ul><li>Are you new? </li></ul><ul><li>Use Hospitable Leaders </li></ul><ul><li>Feather Banners/Flags </li></ul><ul><li>Escort </li></ul><ul><li>Visitors Reception </li></ul><ul><li>End of Service Greeting </li></ul><ul><li>Survey Monkey </li></ul>
    13. 14. New Members Welcome Home!
    14. 15. 7 Touches <ul><li>New Members Reception (day of) </li></ul><ul><li>Welcome Gift: CD of service they joined during/Calendar/Postcards with letter or brochure explaining New Members process </li></ul><ul><li>Telephone Call from New Members Pastor (day of) </li></ul><ul><li>Email Welcome Letter from Pastor (day of) </li></ul><ul><li>Email from Ministry Leader in areas of interest (w/in 72 hrs) </li></ul><ul><li>Email SlideShare presentation, Facebook link, Weekly Prayer info etc. </li></ul><ul><li>Telephone call on Friday reminding about Sunday service/answer questions </li></ul>
    15. 16. Thank You! <ul><li>Booking Information: </li></ul><ul><li>Robin M. Ware, CMP </li></ul><ul><li>www.robinmware.com </li></ul><ul><li>678.618.6264 </li></ul>
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