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Social Media Introduction Oct 2010

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I was talking to a few businesses and realized that even when they are doing a lot of B2C, and > S$20MM in revenue, they are still not on social media. So this is a simple introduction on why you ...

I was talking to a few businesses and realized that even when they are doing a lot of B2C, and > S$20MM in revenue, they are still not on social media. So this is a simple introduction on why you should get on social media. (Updated since 2 years back)

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  • In a nutshell, Social Media is online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other.
  • Empowers people, giving people a voice.
  • Faced with too much choice, too much media, too much marketing, consumers are effectively, filtering or actively rejecting the onslaught. Through sharing and interaction, you can build a following that will help promote your products and services.
  • In a nutshell, Social Media is online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other.
  • When a consumer is happy, they come back for more, they share with their friends, they are evangelist, eventually they SHOUT even louder when company value their thoughts and allow them to feel belong, a sense of ownership of the brands. Look at APPLE, before IPOD was out, everyone is talking about it, anticipate for IPOD because behind all this exist a community, a community of brand advocates! Speaking of functional attributes, doesn’t other products like SAMSUNG, IRIVER serves the same functional attributes, but why are they people still saying that they prefer more of IPOD than these brands!.. How is this applied to the social media? Social media allows participation in a community. People interacts in the community, interactions is conversation, conversation are word of mouth. They bring their knowledge to the reality and spread it out. Research says 70% of Word of mouth are done offline.! The web gives them a TOPIC, an Insight, a News to talk about.
  • Faced with too much choice, too much media, too much marketing, consumers are effectively, filtering or actively rejecting the onslaught. Through sharing and interaction, you can build a following that will help promote your products and services.
  • Many people are stuck in where they are. By spending minutes a day to brainstorm and some time on the weekends to blog about your passion and network, you will never know when opportunity knocks on your door and you may get noticed to do something you really like doing. There is always something better out there, you will need to have the drive to want it and stand out from the crowd.
  • If you have YES for most of the answers to the above questions, you may be no better than a zombie.

Social Media Introduction Oct 2010 Social Media Introduction Oct 2010 Presentation Transcript

  • By : Robin Low SOCIAL MEDIA intro (Oct 2010)
  • The birth of Generation C Control Content Communicate Creativity Channel Creative Class Community Connected Co-Creators Cash Consumer 2.0 Conversation Source: www.slideshare.net/wah17
  • consumer Today Source: http://darmano.typepad.com/logic_emotion/files/logic_emotion.ppt
  • what is… social media?
    • “ Social Media is a group of online media which has the following characteristics.”
      • Participation
      • Networks
      • Two-way communication
      • Connectivity
      • Open source
  • People are getting on social media, and more companies are starting to use social media as a new communication channel WHY?
  • traditional media is dead.
      • Audience do not trust advertisements . (They would rather read a review on a blog or a webpage rather than corporate page)
      • Audience are immune to interruptive marketing . (too many mediums, too many ads)
      • Audience are informed , and information is readily available.
      • With a global business , it cost too much to reach out to everyone.
      • With social media, the cost is $0 , no external company needs to be engaged.
  • A radical change has occurred in the World of advertising and marketing “ ”
  • Audience are not listening anymore Interruptive marketing has seen it’s day Source: http://www.=.com/upload/wysiwyg/M1805/IIR_M1805_Seaton.pdf
  • The Audience is creating Source: http://www.iirusa.com/upload/wysiwyg/M1805/ IIR_M1805_Seaton.pdf
  • The Audience is selecting Time Shift technology Source: http://www.iirusa.com/upload/wysiwyg/M1805/ IIR_M1805_Seaton.pdf
  • The Audience is changing Source: http://www.iirusa.com/upload/wysiwyg/M1805/ IIR_M1805_Seaton.pdf
  • media Landscape Internet Advertising Bureau, 2004
  • product Proliferation While mergers, both horizontal and vertical, the landscape of the industry in the world have been changing. Various organizations market many variations of the same products . The number of brands of everything is ever increasing and house brands are common in chain stores, resulting in consumers having more options. Source: Strike up the Brands. McKinsey & Company, December 2003 Source: Darwin Day Conference, Google
  • media Proliferation Source: “Left Brain Marketing,” Forrester Research (April 2004); “The Vanishing Mass Market,” BusinessWeek (July 2004) Source: Darwin Day Conference, Google
    • Today, media is fragmented
    • 13,500 radio stations (4,400 in 1960)
    • 17,300 magazine titles (8,400 in 1960)
    • 82.4 TV channels per home (5.7 in 1960)
    • And the Web:
    • Millions of sites
    • Billions of pages
  • medium Proliferation
    • Besides getting your ads on TV, newspapers, radio and magazines, many other new mediums are used to bombard consumers with ads. Today, ads can be found virtually everywhere, on sms on cell phones, your IM communicator, computer games and in movies. As a result, consumers are growing more wary and tired of advertisements.
  • social media is … http://www.flickr.com/photos/noxdineen a CONVERSATION…
  • That is powered by… BASED ON A PRESENTATION BY LEE WHITE Remixed from introtosocilamedia by AnneFIOPartners
  • “ Your customers are the message” -Marshall McLuhan The “medium-is-the-message” guy
  • People have now had a taste of two way conversations around your brand. They won’t wait for you to talk about you. They don’t want to listen to this… http://www.flickr.com/photos/nationaalarchief
  • Importance of… social media
      • 2 way communication – allows feedback, comments
      • Generate massive amounts of traffic – get attention and links
      • Viral propagation – Word of Mouth marketing (Invite friends to promote)
      • Networking – create community / supporters
      • Branding
      • Search engine visibility
  • Importance of… social media
      • Low cost / high returns
      • Compliments marketing efforts – use with advertisements and PR
      • Market research / customer feedback
      • Crisis Management – resolve things before they become a crisis
      • New Communication Channel
      • Less effort with community sharing / help
  •  
  • trends to take note DISCOVER THE AVENTIS ADVANTAGE!
      • Increase in mobile devices – Internet is not restricted to home / Office.
      • Increase in Internet Penetration – Even matured folks (above 50) are getting online.
      • Increase in Social Media Penetration – Even matured folks are getting on Facebook / YouTube / Flickr to connect with family.
      • Online Networking / Offline Meetings for niche groups on the rise.
      • Money spent on Social Media engagement will exceed USD$1 Billion in 2010
  • who should use social media?
    • Companies who want international reach
    • Large Corporations
    • Event Organizers
    • Startups
    • Artists, Photographers, Musicians…
    • Entrepreneurs
    • Non-profit Organizations
  • Social media is like teen sex. Everyone wants to do it. Nobody knows how. When it is finally done there is surprise it’s not better” -- Avinash Kaushik, Analytics evangelist, Google
  • Engagement is all about making it relevant to the audience. “ ” James Speros, Chief marketing officer, Ernst & Young
  • why ?
    • Create awareness
    • Facilitate word of mouth
    • Get feedback and create dialog
    • Engage the public
    • Know your customers.
    • Extend your reach – Globally!
    • Enhance coordination
  • Attention Engagement The new paradigm
  • the ultimate goal
    • Brand community!
    • Build a non-marketing community outreach to deliver a voice for your university
    • Use the buzz power
    • Reach alumni where they regroup
    • Leverage on word of mouth
  • A few quick stats…
    • 73% of active online users have read a blog
    • 45% have started their own blog
    • 39% subscribe to an RSS feed
    • 57% have joined a social network
    • 55% have uploaded photos
    • 83% have watched video clips
    Source: Universal McCann’s Comparative Study on Social Media Trends, April 2008 , The conversation is happening…with or without you. BASED ON A PRESENTATION BY LEE WHITE Remixed from introtosocilamedia by AnnFIOPartners
  • more numbers
  • Facebook usage statistics by country - Dec 31st 2009 34.10% 80.70% 3,066,180 Sweden 20 99.30% 367.50% 3,975,640 Malaysia 19 38.40% 164.20% 4,952,340 Venezuela 18 66.80% 403.80% 5,397,480 India 17 701% 4763% 5,490,300 Taiwan 16 84.90% 361.90% 5,799,520 Germany 15 20.20% 39.90% 5,808,020 Chile 14 78.50% 351.50% 6,505,040 Mexico 13 25.80% 99.40% 7,243,520 Colombia 12 50.60% 227.50% 7,387,120 Argentina 11 25.70% 75.80% 7,611,920 Australia 10 33.40% 196.70% 7,701,200 Spain 9 208.40% 2046.80% 8,387,560 Philippines 8 30% 137.60% 13,272,760 Italy 7 19% 31% 14,228,460 Canada 6 32.60% 117% 14,290,700 France 5 126% 1536.70% 14,681,580 Indonesia 4 36.80% 113.60% 16,943,780 Turkey 3 20.90% 51.50% 22,625,300 UK 2 46.00% 140.80% 101,303,240 USA 1 6 month growth % 12 month growth % Number of Facebook users Country Rank
  • facebook statistics
    •  
    Asia - 10.5% Users, fast growing Market Singapore > 1.1 million users http://www.nickburcher.com/2009/03/facebook-usage-statistics-by-country.html
  • 1 in 4 Facebook Users Come From Asia or the Middle East
  • Graphics by @G_obieta
  •  
  • internet penetration
  • internet users
  • internet penetration (Singapore)
    • 3,370,000 Internet users as of Sept/09, 72.4% penetration
    • 1,003,100 broadband subscribers as of June/09
    • >1.1 million Facebook Users of Jan 2010
  •  
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  •  
  • YES, SOCIAL MEDIA IS POPULAR!
  • things people want from social media
    • I want a Facebook Page
    • I want bloggers to write about me
    • I want a twitter account
    • I want a YouTube Channel
    • I want a Flickr Group
  • social media involves
    • creating FB pages, Twitter account, YouTube account.
    • Updating profile, bio.
    • Getting Fans to join page
    • Planning theme and strategy to engage public.
    • Creating Engaging Content
    • Monitoring Comments and Feedback.
    • Analyzing Reports
    ONE OFF EVERY CHANGE DAILY DAILY DAILY MONTHLY MONTHLY
  • how some companies start social media
    • Engage PR companines
    • Hold media / social events, invite bloggers, tweeps.
    • Send press release to bloggers.
    • Send samples to bloggers.
    • Expect blogs to be written by the people they engage.
  • how some companies start social media
    • Engage Advertising Agencies
    • Buy Ads on all forms of media to promote blog.
    • Pay for banners.
    • Pay bloggers to blog about them.
    • Focus on blogs to drive specific events and traffic to their company.
  • how some companies start social media
    • Engage Social Media Gurus / Companies
    • Blog for them
    • Tweet for them
    • Manage their Fan Pages
    • Manages their groups
    • Podcast their events / news.
  • unrealistic goals
    • I want bloggers to say good things about me.
    • I don’t want any bad comments or feedback.
    • I want a lot of traffic and fans within a short period.
    • I want statistics for impressions, and reach, on every platform.
  • results
    • Unproductive social media effort, slow and ineffective.
    • Staff untrained, uninterested and uninvolved.
    • Lack of social media awareness amongst staff.
    • Lack of social media policies.
    • Cannot deal with any form of crisis.
  • hindrance to social media
      • Inertia – a great barrier to social media, if you don’t start now, you will never find the time to start it.
      • Risk Adverse – afraid of negative feedbacks? Conversations will happen with or without you.
      • Lack of knowledge – don’t know where to start.
      • Resistant to change – scared of new technology.
      • Lack of empowerment – need a lot of approval cut through the bureaucracy.
  • objections to social media
    • Recruiters will poach staff.
    • Its just a fad.
    • We don’t have time.
    • We don’t want employees wasting time.
    • LinkedIn is for people who are looking for jobs.
    • My target audience is not on Facebook.
  • KNOWLEDGE
  • what is… social media?
    • “ Social Media is a group of online media which has the following characteristics.”
      • Participation
      • Networks
      • Two-way communication
      • Connectivity
      • Open source
  • Golden Rules
    • Communication in a 2 way street -- speak, listen and learn
    • Other people are allowed to have opinions
    • Give before receiving
    • Be truthful with your messages
  • The “ satisfaction effect ” Source: http://www.churchofthecustomer.com
  • Attention Engagement The new paradigm
  • know what you want to accomplish Develop a social media marketing plan for a specific goal or purpose. This will help you pick which site to use and how to measure success.
  • decide on purpose of social media and company’s position Social media is not a pure sales medium, decide on what you company would want to use it for. Your social media presence is more for online branding, educating your customers and engaging the public.
  • decide on which platform to use There are many different social media platforms to use, which one fits your company best? Find where your niche and audience are located and which platforms they are on and engage them there. Tip: Engage in 3 – 4 platforms. Cross marketing between the platforms creates multiple touch points.
  • decide on how your social media will be managed Who will be in charge of the Twitter account and Facebook Pages? Find out the rules needed for management to be comfortable. Find different roles for people with different comfort levels and skill sets.
  • develop social media policies Decide on what can be said and what can’t be said and integrate it into your HR policies. Set up staff training around your social media policy to create awareness amongst all staff.
  • market passively
    • Social media folks are not used to aggressive marketing, and will be turned off by it.
    • Aggressive marketing may bring negative results.
    • Be sure you provide many great reasons to follow you.
    • Keep content interesting and varied.
    • Always have your audience in mind.
    add value
  • be consistent Consistency is key. Allocate a few hours a week to monitor your social media progress. Consistently be part of a community, not there only to market products. Participate in conversations and do not leave conversations you started.
  • build relationships
    • Listen
    • Get involved in conversations
    • Reply to feedbacks
    • Reach out where people gather
    • Be real (and transparent)
    • Be committed
    • Be personal (not behind a corporate account)
  • respect copyright and reference source There are codes and ethics you need for follow, and in social media, there is no exception. Referencing source, adding links adds credibility to your blogs.
  • be helpful and approachable
    • Do not just broadcast your own messages.
    • RT (Re-tweet) interesting news and information to your audience.
    • Reply to comments.
    • Answer questions you know the answer to that appear in your feeds.
    • Participate in conversations.
  • focus on quality rather than quantity
    • On Twitter and Facebook, focus on quality interactions, and build deep relationships.
    • Convert fans into Evangelists and hope they can promote your company through word of mouth.
    • Numbers may mean more chances of spreading message but DOES NOT GUARANTEE that.
  • cross promote and share messages
    • There are applications that allow you to update status on LinkedIn, Twitter and Facebook. If they are the same message you want to update for all your mediums, simply use Hootsuite.
    • It is ok to update your new blog post on all your different channels and no reason why you should not do that.
  • be in for long haul
    • Building relationship and trust takes time.
    • Do not give up after trying out for one month. Relationships are not built overnight.
    • Social media can increase your profile and open many opportunities if you try, you may not even actively market yourself or your company.
  • don’t allow it to consume your time
    • If not managed properly, social media can be a distraction if you just have conversations in small groups.
    • Make you’re your efforts are not in the way of doing business.
  • observations
    • As the number of channels increase, overall engagement increases at a faster rate.
    • Engagement differs by industry.
    • Financial performance correlates with engagement .
    • It Provides ” Multiple Communication Touch Points”   (More touch points can present a ripple effect, inducing viral marketing, boosting brand recognition and driving sales volume.)
    http://jeffbullas.com/2009/07/21/report-reveals15-best-practices-of-social-media-implemented-by-the-top-100-brands/#comment-2005
  • best practices
    • Listen to public
    • Deputize people throughout the organization
    • Understand how each channel provides a different dimension of engagement
    • Centralize coordination
    • Find champions who can explain and mitigate risk.
    • Be in it for the long haul
    http://jeffbullas.com/2009/07/21/report-reveals15-best-practices-of-social-media-implemented-by-the-top-100-brands/#comment-2005
  • best practices (cont.)
    • Pick channels carefully.
    • Spread engagement to employees beyond the social media team.
    • Open the platform to anyone and everyone. Encourage employees to tap into social media to get work done
    • Engage in new channels where people already are
    • Support engagement as an extension of the company culture.
    http://jeffbullas.com/2009/07/21/report-reveals15-best-practices-of-social-media-implemented-by-the-top-100-brands/#comment-2005
  • best practices (cont.)
    • Be conversational from the start.
    • Make social media part of the job, just like email
    • Modularize and synchronize content across channels
    • To scale engagement, make social media part of everyone’s job.
    • Emphasize quality, not just quantity.
    http://jeffbullas.com/2009/07/21/report-reveals15-best-practices-of-social-media-implemented-by-the-top-100-brands/#comment-2005
  • “ A direct result of not tying activity to an end game, the ability to know what it is we want to measure before we engage. Doing so, allows us to define a strategy and a tactical plan to support activity that helps us reach our goals and objectives.” -- Brian Solis, author and principal of the FurtureWorks agency measuring ROI
  • staff empowerment
    • Trust your staff
    • Get everyone involved
    • Amplify word of mouth
    • Everyone has their networks
    • Find comfort levels
    • Find comfort niche
    • Allocate time and resource
    • Give rewards.
  • Participate If you regularly ... your profile is: blog, podcast, tweet Creator write reviews, post replies Critic tag objects, use RSS Collector update your profile Joiner read blogs Spectator do none of the above Inactive
  • Find Comfort Zone Profile Example Goal Tools Creator amplify word of mouth blogs Critic product development wikis Collector market research RSS Joiner public relations social network Spectator canary in the coalmine brand monitoring Inactive getting started search
  • why should you be concerned?
  • digital footprint Internet users are becoming more aware of their digital footprint Most internet users are not concerned about the amount of information available Most do not take steps to limit that information Fully 60% of internet users say they are not worried about how much information is available about them online Majority of online adults (61%) do not feel compelled to limit the amount of information that can be found about them online. 2008 PEW RESEARCH CENTER
  • I know you
    • Anyone can tell a great deal about you from your digital footprints.
    • - where you've been
    • - where you are
    • - who you know
    • - where you work
    • - what your hobbies are
    • - what you think about certain issues
    • and much more.
  • why should people be concerned? HR departments, recruiters, universities are searching the Internet when you Interact with them. They're looking to: a) validate what your actual resume said b) learn more about you … in a non office environment GOOGLE is a very common tool! In essence, your digital footprint is your resume.
  • generation Y , the millennials Gen Y, are major drivers of the next three trends. Uploading audio, video and other media sharing. Communicate via text-messaging, Twitter and instant-messaging over e-mail. Keeping in touch with each other online via social-networking sites.
  •  
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  • properties of social media
    • 1. Persistence. What you say sticks around. This is great for asynchronicity, not so great when everything you've ever said has gone down on your permanent record.
    • 2. Replicability. You can copy and paste a conversation from one medium to another, adding to the persistent nature of it. This is great for being able to share information, but it is also at the crux of rumor spreading.
    • 3. Searchability. It is quite easy to track someone down or to find someone as a result of searching for content. Search changes the landscape, making information available at our fingertips.
    • 4. Scalability. Social media scales things in new ways. Conversations that were intended for just a friend or two might spiral out of control and scale to the entire school or, if it is especially embarrassing, the whole world.
    • 5. (de)locatability. With the mobile, you are dislocated from any particular point in space, and location-based technologies make location much more relevant. This paradox means that we are simultaneously more and less connected to physical space.
    properties of social media (cont)
  • dynamics of social media
        • 1. Invisible Audiences. We are used to being able to assess the people around us when we're speaking. We can adjust to our audience. Social media introduces all sorts of invisible audiences.
        • There are lurkers who are present at the moment but whom we cannot see, but there are also visitors who access our content at a later date or in a different environment than where we first produced them.
        • As a result, we have to present ourselves and communicate without fully understanding the potential or actual audience. The potential invisible audiences can be stifling.
  • dynamics of social media (cont) 2. Collapsed Contexts. In choosing what to say when, we account for both the audience and the context more generally. Social media brings all of these contexts crashing into one another and it's often difficult to figure out what's appropriate, let alone what can be understood. 3. Blurring of Public and Private. These distinctions are normally structured around audience and context with certain places or conversations being "public" or "private." These distinctions are much harder to manage when you have to contend with the shifts in how the environment is organized.
  •  
  • google you
        • It's critical to learn how to monitor and manage electronic information about yourself.
        • You can't control all the information
        • You can ensure that your digital footprint presents an accurate, favorable, and professional image of you.
  • YOU
        • If an online search of yourself reveals items that you wouldn't want hiring managers to see, such as photos or commentary you posted in an open forum, contact the person who posted the information or the website administrator to ask that it be taken down.
  • YOU
        • Not happy with the results? Re-evaluate your participation habits and make adjustments.
        • It is never too late or too early to start and rebrand yourself.
  •  
  • making social media part of your work life RSS widgets desktop apps
  • Twitter: dmediaacademy Blog: http:// digitalmediaacademy.blogspot.com / Facebook: http://www.facebook.com/digitalmediaacademy Try out social media There is nothing to be afraid of