Social Means Business
Kerry Brown, SAP Education
Theresa Tosca, SAP
© 2013 SAP AG. All rights reserved. 2
In-memory
Speed
© 2013 SAP AG. All rights reserved. 3
Mobile
Reach
In-memory
Speed
© 2013 SAP AG. All rights reserved. 4
People
Collaboration
Mobile
Reach
In-memory
Speed
© 2013 SAP AG. All rights reserved. 5Customer
Market
Disruptors
Workforce Shift
Emerging Technologies
Social Means Busines...
© 2013 SAP AG. All rights reserved. 6Customer
2020
Traditionalis
ts, 1%
Zoomers,
22%
Gen X, 20%
Millennials,
50%
Gen 2020,...
© 2013 SAP AG. All rights reserved. 7Customer
Workforce Shift
By 2020, up
to 50% of the
workforce will
be Millennials
77 m...
© 2013 SAP AG. All rights reserved. 8Customer
Adapted from Remy S.Leeuwin, “Organizational Change”
User adoption = key to ...
© 2013 SAP AG. All rights reserved. 9Customer
Emerging Technologies
© 2013 SAP AG. All rights reserved. 10Customer
What is Social Learning?
Social Learning is the formal or informal process ...
© 2013 SAP AG. All rights reserved. 11Customer
TRADITIONAL VS. SOCIAL
Traditional
Formal Learning
Social
Informal Learning...
© 2013 SAP AG. All rights reserved. 12Customer
© 2013 SAP AG. All rights reserved. 13Customer
Social Adoption
© 2013 SAP AG. All rights reserved. 14Customer
Barriers to Adoption
© 2013 SAP AG. All rights reserved. 15Customer
PLAN BUILD RUN
SUSTAIN OPTIMIZE INNOVATE
User Performance Management
More C...
© 2013 SAP AG. All rights reserved. 16Customer
SAP Supporting Successful User Adoption
INTRODUCTION
DOCUMENTATION
OCM Setu...
© 2013 SAP AG. All rights reserved. 17Customer
A Case for Change: Learning at SuccessFactors
2011 New Hire Sales Reps not ...
© 2013 SAP AG. All rights reserved. 18Customer
Jam Makes Sharing Easy and Fun
All learning experiences are a blend of moda...
© 2013 SAP AG. All rights reserved. 19Customer
Tools: Sales University Learning Center
© 2013 SAP AG. All rights reserved. 20Customer
Outputs: New Hire Sales Bootcamp
© 2013 SAP AG. All rights reserved. 21Customer
Support: Self-Paced Courses
© 2013 SAP AG. All rights reserved. 22Customer
Enablement: Sales Playbook
© 2013 SAP AG. All rights reserved. 23Customer
Business Impact – Sales Bootcamp Nov ‘12Ave.No.ofopportunities
createdin3mo...
© 2013 SAP AG. All rights reserved. 24Customer
Business Impact – Sales Bootcamp Nov ‘12
218%
69%
445%
0%
50%
100%
150%
200...
© 2013 SAP AG. All rights reserved. 25Customer
Open Learning
© 2013 SAP AG. All rights reserved. 26Customer
0
25
50
75
100
Knowledge Leakage: Skills degrade over time
Training Lifecyc...
© 2013 SAP AG. All rights reserved. 27Customer
Super Users
Training Lifecycle:
Communities of Practice
Upgrade/Expansion
G...
© 2013 SAP AG. All rights reserved. 28Customer
Messaging to Build Shared Ownership
Draw new organizational lines that conn...
© 2013 SAP AG. All rights reserved. 29Customer
 Identify expertise
 Avoid duplication and have better coordination
 Tra...
© 2013 SAP AG. All rights reserved. 30Customer
Enablement, Transformation & Sustainability
Business process functions
One ...
© 2013 SAP AG. All rights reserved. 31Customer
Join Our Social Circle
Resources
SAP Education Information: www.sap.com/usa/services/education/index.epx
Contact your SAP Services Education Acco...
Thank you
Contact information:
F name MI. L name
Title
Address
Phone number
Theresa Tosca
Account Executive
SAP America, I...
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Social means business

  1. 1. Social Means Business Kerry Brown, SAP Education Theresa Tosca, SAP
  2. 2. © 2013 SAP AG. All rights reserved. 2 In-memory Speed
  3. 3. © 2013 SAP AG. All rights reserved. 3 Mobile Reach In-memory Speed
  4. 4. © 2013 SAP AG. All rights reserved. 4 People Collaboration Mobile Reach In-memory Speed
  5. 5. © 2013 SAP AG. All rights reserved. 5Customer Market Disruptors Workforce Shift Emerging Technologies Social Means Business…the Learning Revolution
  6. 6. © 2013 SAP AG. All rights reserved. 6Customer 2020 Traditionalis ts, 1% Zoomers, 22% Gen X, 20% Millennials, 50% Gen 2020, 7% 0% 10% 20% 30% 40% 50%
  7. 7. © 2013 SAP AG. All rights reserved. 7Customer Workforce Shift By 2020, up to 50% of the workforce will be Millennials 77 million Boomers are exiting the workforce What is your knowledge transfer plan?
  8. 8. © 2013 SAP AG. All rights reserved. 8Customer Adapted from Remy S.Leeuwin, “Organizational Change” User adoption = key to business value
  9. 9. © 2013 SAP AG. All rights reserved. 9Customer Emerging Technologies
  10. 10. © 2013 SAP AG. All rights reserved. 10Customer What is Social Learning? Social Learning is the formal or informal process of learning from and with people unconstrained by geographic location.
  11. 11. © 2013 SAP AG. All rights reserved. 11Customer TRADITIONAL VS. SOCIAL Traditional Formal Learning Social Informal Learning Instructor-Led Training eLearning Programs Web Conferencing References Discussion Boards Blogs/Microblogs Wikis Podcasts Social Networking Social Bookmarking Simulations: Visual/Interactive WEB 2.0 Technologies
  12. 12. © 2013 SAP AG. All rights reserved. 12Customer
  13. 13. © 2013 SAP AG. All rights reserved. 13Customer Social Adoption
  14. 14. © 2013 SAP AG. All rights reserved. 14Customer Barriers to Adoption
  15. 15. © 2013 SAP AG. All rights reserved. 15Customer PLAN BUILD RUN SUSTAIN OPTIMIZE INNOVATE User Performance Management More Change to Business Process /Attrition Change to Business Process Initial Decision Expert Functional Additional Functions Sub-standard Go Live Source:: Adapted from META Group 12 – 18 months 18– 24 months 2 – 8+ years UserPerformance End-user performance degrades without continuous training TRANSFORM OPTIMIZE INNOVATESUSTAIN
  16. 16. © 2013 SAP AG. All rights reserved. 16Customer SAP Supporting Successful User Adoption INTRODUCTION DOCUMENTATION OCM Setup & Launch Change Monitoring InterventionsSetup MonitoringAnalysis Stakeholder Management Performance Management Communications Skills & Competencies Organizational Alignment Governance METHODOLOGY COLLABORATION ACCELERATION MEASUREMENT LEARNING VISUALIZATION
  17. 17. © 2013 SAP AG. All rights reserved. 17Customer A Case for Change: Learning at SuccessFactors 2011 New Hire Sales Reps not doing well • Slow time-to-quota / low productivity • High regrettable attrition • Ineffective onboarding and new hire experience 2012 Need to “Drink our own Champagne” • Overhaul onboarding and Bootcamp using SuccessFactors Jam & LMS • Using our own product builds product fluency • Sales reps speak with credibility and authenticity • Amazing results
  18. 18. © 2013 SAP AG. All rights reserved. 18Customer Jam Makes Sharing Easy and Fun All learning experiences are a blend of modalities: • New hire cohort is a Jam community • Webinars lead up to instructor led training • Jam is foundational to ILT experience (prework, daily homework, polling, quizzes, discussion, follow up) • Formal completion tracking and certification exams are in the LMS • Increases engagement and ownership of learning experience Features of Jam • Simple video and screen capture • Post documents and PDFs • Public and private groups for your company or multiple companies. • Wall posting, chatting, wiki-like collaboration, polling • Access and author from your mobile phone or tablet.
  19. 19. © 2013 SAP AG. All rights reserved. 19Customer Tools: Sales University Learning Center
  20. 20. © 2013 SAP AG. All rights reserved. 20Customer Outputs: New Hire Sales Bootcamp
  21. 21. © 2013 SAP AG. All rights reserved. 21Customer Support: Self-Paced Courses
  22. 22. © 2013 SAP AG. All rights reserved. 22Customer Enablement: Sales Playbook
  23. 23. © 2013 SAP AG. All rights reserved. 23Customer Business Impact – Sales Bootcamp Nov ‘12Ave.No.ofopportunities createdin3months NOAM 81% LATAM 90% EMEA 87% APAC 88% -6% 18% 173% -20% 0% 20% 40% 60% 80% 100% 120% 140% 160% 180% 200% 0 1 2 3 4 5 6 Early Stage Pipelie Late Stage Pipeline Deals Won Attended bootcamp after 90 days Attended bootcamp in first 30 days Difference DifferenceinPerformance New hires who went to the Boot camp within a month of joining SF on an average created better quality pipeline, closing 173% more deals.
  24. 24. © 2013 SAP AG. All rights reserved. 24Customer Business Impact – Sales Bootcamp Nov ‘12 218% 69% 445% 0% 50% 100% 150% 200% 250% 300% 350% 400% 450% 500% 0 1 2 3 4 5 6 Early (3m) Late (3m) Won(3m) Impact of Old vs New Bootcamp Old New Improvement 2012 boot campers significantly out performed their 2011 peers in the first 3 months, both in pipeline quantity and quality. Ave.No.ofopportunities
  25. 25. © 2013 SAP AG. All rights reserved. 25Customer Open Learning
  26. 26. © 2013 SAP AG. All rights reserved. 26Customer 0 25 50 75 100 Knowledge Leakage: Skills degrade over time Training Lifecycle: …Essential over the long term Skill wanes  People move  Processes change  Technology changes  New hires know “less” Impact is dramatic …  Between 10–30% capability per year Team Skill Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # 236130, July 2012) Replacement Workers Trained to 60% 91 71 53 41 78 24 Team skill @ 30% leakage Team skill @ 10% leakage Goal — 100% Year 3 Year 6Year 1 By year 6 — it has only 24% Year 3 — organization has 41% of its original capability
  27. 27. © 2013 SAP AG. All rights reserved. 27Customer Super Users Training Lifecycle: Communities of Practice Upgrade/Expansion Go-Live 100%Skilled GOAL Kick-off End-Users AdministratorsProject Team Executives Sponsors Kick-off Go-Live Communities of Practice By • Role, function • Geography • Line of business
  28. 28. © 2013 SAP AG. All rights reserved. 28Customer Messaging to Build Shared Ownership Draw new organizational lines that connect all areas of business
  29. 29. © 2013 SAP AG. All rights reserved. 29Customer  Identify expertise  Avoid duplication and have better coordination  Transfer knowledge  Improve best practices  Creates two-way dialogue  Makes business personal  Reduces power distance to leaders  Connects globally person by person  Forms private groups Competitive Advantages/Benefits of Social Learning Encourage Sharing Capture Knowledge  Solve problems faster and better  Bring outsiders in  Streamline processes  Give employees a voice  Make meaningful contributions and innovations  Increase engagement, satisfaction and retention Enable Action Empower People Source: Altimeter Group
  30. 30. © 2013 SAP AG. All rights reserved. 30Customer Enablement, Transformation & Sustainability Business process functions One Driver Help Desk Tech Support Business Stakeholders/Process Owners Super user Monitoring Mentoring Listening Reporting Refining Listening Peer to peer support Continuous Training Organizational Change Management Business Process Improvements Enablement Courtesy:MichaelDoane&Assoc
  31. 31. © 2013 SAP AG. All rights reserved. 31Customer Join Our Social Circle
  32. 32. Resources SAP Education Information: www.sap.com/usa/services/education/index.epx Contact your SAP Services Education Account Manager 1-888-777-1727 (option 1) or email education.northamerica@sap.com Benchmarking and Best Practices Survey: https://www.benchmarking.sap.com/cgi-bin/qwebcorporate.dll?idx=CUX8C2&SHSP1Q2A=ASUG&LNG=0 Education Resource Center: http://fm.sap.com/images/WhiteRhino/Education/index.html SAP Jam Collaboration Tool http://sapjam.com/
  33. 33. Thank you Contact information: F name MI. L name Title Address Phone number Theresa Tosca Account Executive SAP America, Inc. M 404.922.2830 theresa.tosca@sap.com Follow SAP Education Kerry Brown VP Enablement SAP America, Inc. M 404.519.0738 @KerryBrownSAP kerry.brown@sap.com

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