NHS compliance & quality management
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NHS compliance & quality management

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Assuring compliance and measuring against quality goals within QIPP and CQuiN programmes can be time consuming on the ward and in the back office. Allying that to patient experience metrics and you......

Assuring compliance and measuring against quality goals within QIPP and CQuiN programmes can be time consuming on the ward and in the back office. Allying that to patient experience metrics and you have a complex information management challenge. By adopting the Assured Compliance software service you can ensure that information collected is unequivically clear and reduce the overhead of collection and management while giving management an up to date and rich view across your organisation.

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  • Spreadsheets are great but version management becomes a bit of a nightmare quite quickly. Multiple inputs, multiple versions, different structures…..etc
  • Spreadsheets are great but version management becomes a bit of a nightmare quite quickly. Multiple inputs, multiple versions, different structures…..etc
  • The standard forms and policies can be kept and versioned in the system and completed forms kept against a patient or service user record. Plans can then be available for audit with historical versions available and the whole process is then available to key people in the organisation, rolling up to reporting at operational management and board.
  • The focus is that at a management level the admin burden is at least no more than now and everyone gets more and better quality information. Keep it simple and make sure information is available to anyone who needs it as part of their job. Make the process clear, concise and transparent. Reduces the cost of compliance by focusing audit, training and coaching where standards can benefit from improvement.
  • The reporting manager has a “reminder” email which clicks through to the areas of the system they need to interact with. This makes the process simple and uncomplicated. This can be deployed to message the patient or relative directly, or through an advocate or researcher
  • Rapid, focused build to value
  • “block” view highlighting areas where action may be needed and shows clear compliance across areas at service and subject areas.
  • “block” view highlighting areas where action may be needed and shows clear compliance across areas at home and subject areas.
  • “block” view highlighting areas where action may be needed and shows clear compliance across areas at home and subject areas.
  • “block” view highlighting areas where action may be needed and shows clear compliance across areas at home and subject areas.
  • “block” view highlighting areas where action may be needed and shows clear compliance across areas at home and subject areas.

Transcript

  • 1. Quality Management & Service Compliance Compliance. Performance. Insight.
  • 2. What is Assured Compliance? Simple to use software platform for operational activity, patient experience, compliance and risk reporting:  Improving information flow & accountability  Tracking actions & delivery  Reducing admin overhead costs  Immediate view of performance & quality  Managing and Reducing risks Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 3. What do many people do now? Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 4. What do many people do now? Lots of data No information Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 5. NHS: Quality & Accountability It’s complicated……… Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 6. Quality Premium? Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 7. An Inspector Calls…….. • Regulatory environment is placing more demands on NHS operations. • Massive increase in oversight over the past 2 years. • Well-publicised scandals making transparency vital • CQC being more aggressive in inspections. • Cost of compliance grows as reporting duplicates. • Paper-based systems can’t scale up • An overworked and frustrated workforce • Major political focus Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 8. Assured Compliance Framework Policy documents Forms • Governance • Quality Trust Managers Audit Integrated reporting structure Trust Locations Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 9. What does this do for us? Healthcare budgets under pressure Protect front-line support – streamline back office processes and manage compliance costs Quality management and patient safety become more transparent and easier to manage Improve consistency & compliance, reduce risk, cost-effective decision support Bring the performance of all locations up to the standard of the best Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 10. Patient Experience Survey or discharge schedule Reminder email Service/Quality Managers Integrated reporting structure Patient/Service User Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 11. Patient, Service & Organisation Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 12. Deployment Approach Managing for Quality Improving Performance Ease of use Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 13. Deployment Cycle 2 hours Initiation 4 to 6 weeks from start • Pilot service fully operational • Rollout phase Value Review 1 to 2 weeks • ‘soft’ launch • Pilot phase • Validate • Tweak process & content Live Test • Summary of objectives • Content scope Solution Definition Iterative Build 1-2 days • • • • Build level 1 content Key project plan Rollout schedule Training plan 1 to 2 weeks • Build & test content • Train key users • Complete initial content • Tailored to fit Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 14. Performance Summary Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 15. Performance Charts Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 16. Service Comparison & trend analysis Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 17. Easy to Use: Workflow Management Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 18. Actions Management Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 19. Patient Experience: simplicity Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 20. Patient Experience: Reporting Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 21. Patient Experience: Group charts Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 22. Patient Experience: drilldown Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 23. Key Benefits • Highlight and manage areas of risk • Transparency of all activity within each service • Reduce manual auditing and admin overhead • Saving time on management and administration • Any device, any time, real-time • Customise to fit your processes in a few days • Rapid Deployment, Immediate Benefits • Really know about your QIPP and CQUIN goals Copyright 2011-2013 IPROS Cube Confidential & Proprietary material
  • 24. Contact info@iproscube.com T: +44 1483 688 000 M: 07979 598742 IPROS CUBE Ltd. Surrey Technology Centre, Surrey Research Park, 40 Occam Road, Guildford Surrey, GU2 7YG U.K. www.iproscube.com This material contains no client or personal information and represents a demonstration of capability only Copyright 2011-2013 IPROS Cube Confidential & Proprietary material