Telephone language

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Telephone language

  1. 1. TELEPHONE TERMS• ANSWER • DIAL TONE• ANSWERING MACHINE • DIAL• BUSY SIGNAL • DIRECTORY / PHONE BOOK• CALL • HANG UP• CALLER • PHONE• CALL BACK / PHONE BACK • PHONE BOOTH / PAY PHONE• CALL DISPLAY • PICK UP• CELLULAR PHONE / CELL PHONE • RECEIVER• CORDLESS PHONE • RING
  2. 2. TELEPHONE LANGUAGE• ANSWERING THE PHONE• INTRODUCING YOURSELF (THE CALLER)• ASKING TO SPEAK WITH SOMEONE• GIVING DETAIL OF A CALL• TAKING A MESSAGE FOR SOMEONE• LEAVING A MESSAGE WITH SOMEONE• ASKING SOMEONE TO WAIT• CONNECTING SOMEONE• PROBLEMS• MISTAKES• CONFIRMING INFORMATION• FINISHING A CONVERSATION
  3. 3. ANSWERING THE PHONE• HELLO (INFORMAL)• GOOD MORNING (FORMAL)• (YOUR NAME) SPEAKING. HOW MAY I HELP YOU?• (COMPANY’S NAME). HOW CAN I HELP YOU?
  4. 4. INTRODUCING YOURSELF (CALLER)• HI. IT’S (YOUR NAME).• GOOD MORNING. THIS IS (YOUR NAME) CALLING.
  5. 5. ASKING TO SPEAK WITH SOMEONE• IS SARA IN? (INFORMAL)• IS MR. TORRES THERE, PLEASE?• CAN I TALK TO MR. TORRES, PLEASE?• I’D LIKE TO SPEAK WITH MR. TORRES, PLEASE.
  6. 6. GIVING DETAIL OF A CALL• I’M CALLING ABOUT (…)• I’M CALLING TO CONFIRM THE MEETING TOMORROW.• IT’S ABOUT THE JOB ADVERTISING
  7. 7. TAKING A MESSAGE FOR SOMEONE• WOULD YOU LIKE TO LEAVE A MESSAGE?• WHO’S CALLING, PLEASE?• MAY I TAKE A MESSAGE?
  8. 8. LEAVING A MESSAGE WITH SOMEONE• CAN YOU TELL HER / HIM THAT (YOUR NAME) CALLED?• NO. THAT’S OK. I’LL CALL BACK LATER.• THANKS. COULD YOU ASK HER / HIM TO CALL (YOUR NAME) WHEN HE / SHE GETS IN?• MY NUMBER IS 345-3232
  9. 9. ASKING SOMEONE TO WAIT• JUST A SECOND, PLEASE.• HANG ON A SECOND (INFORMAL)• PLEASE HOLD THE LINE.• ONE MOMENT PLEASE.
  10. 10. CONNECTING SOMEONE• I’LL PUT YOU THROUGH• I’M SORRY BUT HE / SHE IS NOT AVAILABLE AT THE MOMENT.• I’M SORRY BUT HE / SHE IS NOT IN HIS / HER OFFICE.• SHE / HE IS IN A MEETING RIGHT NOW.
  11. 11. PROBLEMS• I’M SORRY SHE / HE IS NOT HERE AT THE MOMENT.
  12. 12. MISTAKES• I’M SORRY, BUT I THINK YOU HAVE THE WRONG NUMBER.• I’M AFRAID THERE IS NO ONE HERE WITH THAT NAME.• ARE YOU SURE YOU GOT THE RIGHT NUMBER?
  13. 13. CONFIRMING INFORMATION• OK, I’VE GOT THAT.• WOULD YOU LIKE TO REPEAT THAT FOR ME PLEASE.• LET ME REPEAT THAT BACK TO YOU JUST TO MAKE SURE.• DID YOU SAY TOM OR JOHN?
  14. 14. FINISHING THE CONVERSATION• WELL. I’LL TALK TO YOU SOON.• SORRY BUT I HAVE ANOTHER CALL COMING THROUGH.• OK, THANK YOU FOR CALLING.
  15. 15. LET’S GET SOME PRACTICE

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