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A report on the EU4ALL project at The Open University. Presented at Workshop on personalized TIC services for people with disabilities, Department of Informatics, UNED, Madrid 2010

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  1. 1. <ul><li>Dr. Robert Farrow </li></ul>[email_address] Madrid, 25/11/2010
  2. 2. Context: The Open University <ul><li>The OU is the biggest university in the UK with more than 250,000 students </li></ul><ul><li>more than 7,000 tutors </li></ul><ul><li>more than 1,200 full-time academic staff  </li></ul><ul><li>more than 3,500 support and administrative staff </li></ul><ul><li>2 million students since 1971 </li></ul><ul><li>In addition to being the largest distance-learning institution in the UK, we are the largest provider of higher education for people with disabilities in Europe </li></ul><ul><li>Almost 12,000 people with disabilities study with us each year. </li></ul>Madrid, 25/11/2010
  3. 3. [email_address] <ul><li>1.Content Personalisation </li></ul><ul><li>2.eServices </li></ul>There are two main aspects to EU4ALL@UKOU: Madrid, 25/11/2010
  4. 4. EU4ALL@UKOU: Content Personalisation Madrid, 25/11/2010 Student VLE EU4ALL CP MODULE Metadata Repository (MR) Device Model (DM) User Model (UM) (Metadata)
  5. 5. EU4ALL@UKOU: eServices Services based on needs identified through comparative studies based on EU4ALL framework and existing provision Specific service / workflow defined in SCXML… … realised in ESS Accessibility Information Service (AccInfo) Interim Loan Kit service (ILK) Assistive Technology Feedback Service (ATF) Madrid, 25/11/2010
  6. 6. Securing Greater Accessibility <ul><li>UKOU -> SEGA </li></ul><ul><li>Raise profile of accessibility </li></ul><ul><li>New responsibilities, roles and structure </li></ul><ul><li>Introduce new practices and new systems </li></ul><ul><li>Start March 2010, annual review process </li></ul><ul><li>Opportunity: EU4ALL can feed into guidance </li></ul>Madrid, 25/11/2010
  7. 7. Roadmap Acceleration Programme <ul><li>UKOU > RAP </li></ul><ul><li>Investment in improved learning systems </li></ul><ul><li>Accessibility as one of the principles </li></ul><ul><li>11 strands </li></ul><ul><li>Personalisation, accessibility & usability </li></ul><ul><li>Introduce new practices and new systems </li></ul><ul><li>Start July 2010 complete July 2011 </li></ul><ul><li>Opportunity: EU4ALL standards and recommendations </li></ul>Madrid, 25/11/2010
  8. 9. Lessons map from… <ul><li>Framework </li></ul><ul><li>Design and requirements </li></ul><ul><li>Focus groups </li></ul><ul><li>Standards </li></ul><ul><li>Technology </li></ul><ul><li>Evaluations and analysis </li></ul><ul><li>End user studies </li></ul><ul><li>All trials and studies </li></ul>Madrid, 25/11/2010
  9. 10. Coda: Democracy & Knowledge <ul><li>Plato’s Critique of Democracy ( Republic 557a-564a) </li></ul><ul><li>People are not the best judges of what is good for them </li></ul><ul><li>People are motivated by private gain above public good </li></ul><ul><li>Most people are not competent leaders </li></ul><ul><li>Politics requires a certain kind of expertise </li></ul>Madrid, 25/11/2010
  10. 11. <ul><li>“ The best argument against democracy is a five minute conversation with the average voter” Winston Churchill  (1874 - 1965) </li></ul>Madrid, 25/11/2010
  11. 12. Democracy & Knowledge <ul><li>MEDICINE </li></ul><ul><li>Who decides how to treat an illness? The patient or the doctor? </li></ul><ul><li>LAW </li></ul><ul><li>Who decides the nature of justice? The accused , the jury, the lawyer, or the judge? The politician? </li></ul>Madrid, 25/11/2010
  12. 13. <ul><li>ACCESSIBILITY </li></ul><ul><li>Who decides how to address accessibility? The end-user or the educational technologist? Student Support Services? Technical experts? Course designers? Teachers? </li></ul><ul><li>What kind of judgements need to be made about finding solutions to accessibility? Who should be involved? </li></ul><ul><li>-> DIALOGUE </li></ul>Madrid, 25/11/2010
  13. 14. UKOU Evaluation Activities <ul><ul><li>Summary of UKOU Evaluation Activities </li></ul></ul><ul><ul><li>RA-1 Focus Groups with senior management </li></ul></ul><ul><ul><li>RA-2 Focus Groups Key Stakeholders </li></ul></ul><ul><ul><li>RA-3 Structured Interviews with Technical Managers/Experts </li></ul></ul>Madrid, 25/11/2010
  14. 15. UKOU Evaluation Activities <ul><ul><li>Summary of UKOU Evaluation Activities </li></ul></ul><ul><ul><li>RA-4 Questionnaire based research of the student experiences over period of evaluation </li></ul></ul><ul><ul><li>RA-5 Telephone Structured Interviews with Students </li></ul></ul><ul><ul><li>RA-6 Lab based studies of student interactions with prototypes </li></ul></ul>Madrid, 25/11/2010
  15. 16. Focus Group Madrid, 25/11/2010
  16. 17. End-user evaluation
  17. 18. UKOU Evaluation Activities <ul><ul><li>Summary of UKOU Evaluation Activities </li></ul></ul><ul><ul><li>RA-7 Lab based studies of staff and stakeholder interactions with prototypes </li></ul></ul><ul><ul><li>RA-8 Focus groups with disabled students </li></ul></ul><ul><ul><li>RA-9 Focus groups with students without disabilities </li></ul></ul>Madrid, 25/11/2010
  18. 19. UKOU Evaluation Activities <ul><ul><li>Summary of UKOU Evaluation Activities </li></ul></ul><ul><ul><li>RA-10 Workshops with key stakeholders and end-users </li></ul></ul><ul><ul><li>RA-11 Comparative studies of services based on the EU4ALL framework and existing provision </li></ul></ul><ul><ul><li>RA-12 Specific evaluation of issues of application of content metadata and generation of user profiles </li></ul></ul><ul><ul><li>RA-13 External Stakeholders workshop </li></ul></ul><ul><ul><li>RA-14 Review of OU Staff interaction with EU4ALL Services </li></ul></ul>Madrid, 25/11/2010
  19. 20. [email_address] Madrid, 25/11/2010