Distributed Agile In A Multicultural World

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The world is flat and the barriers to communication have been broken down. Increasingly, companies are employing a globally distributed, virtual workforce to aid in their development efforts. In addition, these same companies are looking to employ Agile development practices to get to market faster with the right product. When working with a global team, culture, not only of the company but that of the workforce, comes into play. How can companies help ensure that a distributed, cross-cultural Agile team can work together successfully to achieve business goals? This presentation dives into how a company can build a multicultural team around Agile principles, in a fully distributed global environment, remaining on the same page at all times, and getting things done.

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Distributed Agile In A Multicultural World

  1. 1. Distributed Agile In A Multicultural World Robert Dempsey adsdevshop.com
  2. 2. Thank You!
  3. 3. Welcome! Robert Dempsey CEO & Founder LinkedIn: robertwdempsey Twitter: @rdempsey
  4. 4. http://scrumd.com
  5. 5. Agenda • Culture • Agile and Culture • The Role of the Modern Product Manager • Window Into Cultures • Tools • Lessons Learned • Questions and Answers
  6. 6. Poll
  7. 7. What is Culture? Attitudes Beliefs Goals Practices
  8. 8. Layering of Cultures Team Business Country
  9. 9. Business Culture Values Customs Traditions Meanings
  10. 10. The New Team
  11. 11. The Extended Team
  12. 12. The Challenge
  13. 13. The Missing Piece
  14. 14. Major Agile Ideas • Individuals and Interactions • Working Software • Customer Collaboration • Responding to Change
  15. 15. 12 Principles, Or 7 • Delivery • Embrace Change • Collaborate • Support The Team • Use Correct Metrics • Technical Excellence • Kaizen (Continuous Improvement)
  16. 16. Build Around Agile
  17. 17. Cultural Roadblocks
  18. 18. Additional Roadblocks
  19. 19. Role Of The Modern PM
  20. 20. United States
  21. 21. United States • Equal respect • Individual involvement • Heavy focus on time and schedules (donʼt miss deadlines) • Employees speak directly up the chain • Team play • Straight-forward communication • Friendly, and get down to business • Single-minded; focused on a single goal
  22. 22. South America
  23. 23. Brazil • Build a relationship, possibly via a third-party • Everyone in the company has their role • Very creative and work well in teams • Failures can lead to a loss of self-confidence • Timescales and deadlines are somewhat fluid • Be very careful with criticism
  24. 24. India
  25. 25. India • Strong hierarchical structure • Failure can lead to a loss of face * • Relationships are important • Reinforce the agreed-to deadlines • Management makes the decisions * • Be careful to not shame anyone * • Non-confrontational (the “yes man”)
  26. 26. Philippines
  27. 27. Philippines • Hierarchical • Relationship-driven culture • Managers look out for their teams * • Indirect communication style * • Timescales and deadlines are somewhat fluid * • Innovative when asked to be * • Clarification might not be requested (loss of face) * • Public praise is good; public criticism is not
  28. 28. Western Europe
  29. 29. Switzerland • Be direct • Be on-time • Build a relationship over time • Management provides direction and materials to the team • Title are important • Focus on the group • Adherence to protocol • Like to be prepared
  30. 30. Eastern Europe
  31. 31. Poland • Rules and regulations * • Eager for a challenge • Innovative * • Great in teams • Decisions are made at a team level * • Detail-oriented • Straightforward and frank
  32. 32. Commonalities • People want to do good work • They want to be respected • They want to be praised when they succeed • They donʼt want to be publicly humiliated • They want to be understood
  33. 33. Tools
  34. 34. Project Tools • Project Management • Code Repository • Continuous Integration (CI)
  35. 35. Communication Tools • Instant Messaging (IM) • Skype • Web-based Collaboration • Mockups
  36. 36. Mockup
  37. 37. Lessons Learned • Choose the best fitting Agile method * • Make expectations known • Map Agile principles to your situation • Make communication a big deal • Increased documentation is not the answer • No big-bang implementation of Agile • Visit the people you will be working with, or vice versa
  38. 38. Questions And Answers
  39. 39. Thank You! Atlantic Dominion Solutions 321-274-4684 http://www.adsdevshop.com Robert Dempsey CEO & Founder LinkedIn: robertwdempsey Twitter: @rdempsey

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